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Opiniones de Country Inn & Suites by Radisson, Wolfchase-Memphis, TN

2.5 out of 5

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 256 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 237 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 204 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 153 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 152 de 1002 opiniones" "

7.0/10

Limpieza

7.4/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Viridiana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en octubre de 2023
Respuesta de Hotel Manager, el 3 nov. 2023
Dear Viridiana, I am grateful for your 5-star review. It is obvious that you agree with us that we provide our guests with an excellent mix of hospitality, comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving guests like you. We are eager to assist you once more.Sincerely, Hotel Manager

10/10 Excelente

Maria

Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 13 jul. 2023
Dear Maria,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bueno

Graciela

Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La agradable atención del personal que labora
Se hospedó 1 noche en junio de 2021

8/10 Bueno

JOSE BERNARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Frederick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 22 may. 2024
Dear Frederick,Thank you for the top rating! We're thrilled to hear that you found our hotel to be a great place to stay. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Marquitta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was very nice and quiet and safe
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 14 may. 2024
Dear Marquitta,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a very nice, quiet, and safe stay with us. Providing a peaceful and secure environment for our guests is a top priority, and we're glad we met your expectations. We appreciate your comments and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Molly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I have never been disappointed in a country inn and suites until this one. I understand now after spending the night why this property needed so much maintenance. All funds need to pay for security. The security guard was very attentive and made sure when we checked out we got in our car safely. I felt very unsafe at this location. Our room was on the first floor and window was facing parking lot with a lot of foot traffic, weed smoke, racing cars, sirens. Very dangerous area. Room had sticky floors, stained shower curtain, nasty musty smell. At check in this location did not offer the classic freshly baked cookies, fresh fruit or quaint sitting space with library. Where did my favorite hotel chain go? The breakfast was beat up and not inviting. We chose to skip breakfast just to get out as soon as possible. I wish I would have read reviews before booking. I never would have dreamed a chain like this could be so bad.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 11 may. 2024
Dear Molly,We deeply apologize for the disappointing experience you had during your stay with us. Your feedback regarding the maintenance issues, lack of amenities, and safety concerns is troubling and not reflective of the high standards we strive to maintain. Rest assured, we take your comments seriously and will address each issue promptly to ensure that future guests do not encounter similar issues. We understand your disappointment and regret any inconvenience caused. Your safety and comfort are our top priorities, and we will take steps to improve and regain your trust. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excelente

JUDY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They need clocks!
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 1 may. 2024
Dear JUDY,Thank you for your feedback and for rating us positively! We appreciate your suggestion regarding having clocks in our establishment. We understand the importance of having easy access to time, and we will certainly take your suggestion into consideration for future improvements. We value your input and strive to provide the best experience for our guests. Thank you for choosing us, and we look forward to serving you again!Sincerely, Hotel Manager

8/10 Bueno

Angelica

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 16 may. 2024
Dear Angelica,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Gewnett

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 16 may. 2024
Dear Gewnett,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 Terrible

gyro

Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager , el 10 may. 2024
Dear gyro,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

8/10 Bueno

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 20 abr. 2024
Dear Brandon,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 Aceptable

Lewis

Le gustó: Servicios
Great customer care 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 17 abr. 2024
Dear Lewis,Thank you for the positive feedback! We're delighted to hear that you received great customer care during your stay. Providing excellent service is our top priority, and we're glad that we could make your experience enjoyable. Your satisfaction means a lot to us, and we hope to welcome you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excelente

dominique

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in clean rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 17 abr. 2024
Dear Dominique,Thank you for your perfect rating! We're thrilled to hear that you had an easy check-in process and that you found our rooms clean. Providing a seamless and comfortable experience for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Aceptable

Jon

Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 2 may. 2024
Dear Jon,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bueno

Rena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a clean hotel. The desk person was not very friendly. He did not ask if he could help me or say hello upon arrival. The hotel is very close to the highway and is not quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 10 abr. 2024
Dear Rena,Thank you for your feedback. We're pleased to hear that you found the hotel clean. However, we apologize for the lack of friendliness from our desk person and any inconvenience caused by the proximity to the highway noise. Your comments will be shared with our team for improvement. We hope to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Debra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 8 abr. 2024
Dear Debra,Thank you for your perfect rating! We're glad to hear that you had a nice experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excelente

Rory, Powell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 8 abr. 2024
Dear Rory,I appreciate your 5-star review. We aim for complete visitor satisfaction; therefore, I am delighted you felt that way. We think we provide our customers with an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels lead you back to our area. Being in this profession is a great pleasure, especially when serving customers like you. Sincerely, Hotel Manager

6/10 Aceptable

Becki

No le gustó: Servicios
Easy to get to
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager , el 2 abr. 2024
Dear Becki,Thank you for your stay. We're glad to hear that you found our hotel easy to access! Providing convenient accommodations for our guests is important to us. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Cassandra

Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Cassandra,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We cannot wait to welcome you and we look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 Excelente

Nancy

Le gustó: Servicio y personal
No le gustó: Limpieza
I've stayed here several times and the rooms' floors are very dirty this time. I would think that a supervisor would check after they are supposedly clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 24 mar. 2024
Dear Nancy,Thank you for your feedback and for bringing this issue to our attention. We apologize for the cleanliness issue you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we're sorry that we fell short of your expectations on this occasion. Rest assured, we will address this with our housekeeping team and ensure that proper measures are taken to prevent similar incidents in the future. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to regain your trust during your next stay. Thank you for your understanding.Sincerely, Hotel Manager

8/10 Bueno

Vincent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pizza place next door was great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager , el 22 mar. 2024
Dear Vincent ,Thank you for your feedback! We're glad to hear that you enjoyed the nearby pizza place. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Aceptable

Bria

Viaje en pareja
Room was not clean at all bed sheets was dirty & bathroom had hair on floor n shower
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 18 mar. 2024
Dear Bria,We apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your room was not up to our standards. We take cleanliness very seriously, and we regret any discomfort or inconvenience caused by the dirty bed sheets and bathroom. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Bueno

Melody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 11 mar. 2024
Dear Melody,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excelente

DIANNE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent and employees was excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 4 mar. 2024
Dear DIANNE,Thank you for your perfect rating! We're thrilled to hear that you found everything excellent during your stay and that our employees provided excellent service. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

2/10 Terrible

Colby

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 24 feb. 2024
Dear Colby,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Malo

Diana

Viaje familiar
No le gustó: Condiciones de la propiedad
The toilets , no water in the hotel
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager , el 21 feb. 2024
Dear Diana,We deeply regret the inconvenience caused by the lack of water during your stay. This is not the experience we strive to provide for our guests. Please accept our sincere apologies for the inconvenience, and rest assured that we are actively working to address this issue to prevent it from happening again. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Bueno

Julius

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was quiet and convenient. The staff were very friendly and polite. I had a problem with the closet and getting more towels.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager , el 29 ene. 2024
Dear Julius,Thank you for your feedback! We're glad to hear that you found our hotel quiet and convenient and that our staff were friendly and polite. We apologize for the inconvenience you experienced with the closet and getting more towels. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

kevin

Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager , el 29 ene. 2024
Dear Kevin,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

2/10 Terrible

Lena

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
These people called me 18 hours after I was there and asked if I was paying for another day! Mind you I had already paid for 2 whole days $242.. scamming I guess they’ve been in Memphis too long. The sheet had blood stains on it, I ran out towels they only gave me one big towel 1 face towel.. the place looked abandoned! There were only a few rooms rented out!! Don’t do it
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 20 ene. 2024
Dear Lena,We sincerely apologize for the billing error, cleanliness issues, and the overall condition of the property during your stay. This falls below our standards, and we appreciate your feedback. We are actively addressing these concerns to ensure improvement. We value your input and hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Yashar

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Yashar,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Bueno

Linda

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager , el 1 ene. 2024
Dear Linda,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Aceptable

Richard

Viaje familiar
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 28 dic. 2023
Dear Richard,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Aceptable

Terranza

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Terranza,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excelente

Angelica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager , el 29 nov. 2023
Dear Angelica,Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great stay. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Bueno

Shaunice

Le gustó: Limpieza y servicio y personal
.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Manager, el 29 nov. 2023
Dear Shaunice ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excelente

Louana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The clerks at the front desk were very friendly and accommodating.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager , el 29 nov. 2023
Dear Louana,Thank you for the excellent 5-star review! We're delighted to hear that the clerks at the front desk were very friendly and accommodating. Providing excellent service is important to us, and we're glad to know it made a positive impact on your stay. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager , el 22 nov. 2023
Dear William,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excelente

Daissy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager , el 21 nov. 2023
Dear Daissy,Thank you so much for this fantastic 5-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 11 nov. 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Malo

Jessica

Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager , el 10 nov. 2023
Dear Jessica,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 5 nov. 2023
Dear Melissa,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

4/10 Malo

DALE

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Probably won't go back
The hotel lobby is nice and the staff was friendly. I had a 1st floor room and the floor was vinyl tile with no rugs. My feet were very dirty from walking barefooted. There were cars outside of my window playing loud music late night and early morning which interrupted my sleep. The was no clock in the room and the phone was on the desk instead of nightstand. Despite all of this, the bed was very comfortable.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 1 nov. 2023
Dear DALE,Thank you for your feedback about your stay. We apologize for the inconveniences you encountered, including the cleanliness of the floor, noise disturbances, and the room setup. Your comments are valuable, and we will work to address these issues to provide a more comfortable experience for our guests in the future. We're glad to hear that you found the bed comfortable, and we appreciate your input.Sincerely, Hotel Manager

6/10 Aceptable

Christopher

Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 1 nov. 2023
Dear Christopher,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excelente

Mohammed

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager , el 20 nov. 2023
Dear Mohammed,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Aceptable

Ron

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 31 oct. 2023
Dear Ron,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Chris

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Stupid fee
The front desk clerk wanted to charge me $30 for being early. Checkin is at 3 and I arrived around 12:30. He said he had a room ready for me if I wanted to pay the early checkin fee. I asked him who was inconvenienced. He said no one it was just policy. But if I came back at 1:30 he wouldn’t charge me the fee..?!?! That’s still early and you had a room ready already for me. I’ll NEVER stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 25 oct. 2023
Dear Chris,We apologize for the inconvenience you experienced with the early check-in fee. Your feedback is important, and we will review our policies to ensure a smoother guest experience. We're sorry to hear that this affected your stay, and we hope you might reconsider staying with us in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Excelente

EDWARD

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick and easy check-in. Close to Interstate. Lots of shopping close by.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 24 oct. 2023
Dear EDWARD,Thank you for the 5-star review! We're delighted to hear that you had a quick and easy check-in and enjoyed our convenient location near the Interstate with plenty of shopping options nearby. Your feedback is appreciated, and we hope to continue providing you with an excellent experience on your future visits.Sincerely, Hotel Manager

4/10 Malo

Dylan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nah
Looked nice from the outside , walked into our room which was one of the priced rooms, and there was hair on the floor and an empty condom wrapper. I brought it up to the front desk when checking out and I was told “they’ll have the maid check it out”! For the money you spend , you should at least get a clean room. No matter how short or long your stay is. Do better or at least fake like you care, unlike they did.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 20 oct. 2023
Dear Dylan,We sincerely apologize for the cleanliness issue you experienced during your stay. Your feedback is important, and we're committed to addressing and rectifying such concerns to ensure a much better experience for our guests in the future. We appreciate your input and hope you will consider giving us another opportunity to provide a more pleasant and clean stay. Sincerely, Hotel Manager