Terraza o patio
Ver disponibilidad

Opiniones de Courtyard by Marriott Memphis Southaven

3 out of 5
Courtyard by Marriott Memphis Southaven
7225 Sleepy Hollow Dr, Southaven, MS

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 270 de 521 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 139 de 521 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 521 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 521 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 521 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Likweli, Washington

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Property old.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

JIM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, modern, friendly and safe!! Would definitely stay there agian!!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean hotel
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kathy

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Justin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Shampoo smelled terrific
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Erica

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Booked the hotel for the hot tub. Of course it was closed for maintenance. Staff were sure nice! Probably won’t stay here again. Both evenings the “bistro” was closed.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Christina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was kind and quick.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Broken hot tub :(
The hotel on the whole was very nice and the staff were great. Our room was nice, no complaints there. We purchased two glasses of wine from the bar and felt as if we had paid a small fortune. We didn’t even bother to check out the hotel breakfast the next morning since we anticipated it would be unreasonably priced. The area where the hotel is located has lots of eating options so it was easy to find a substitute. One of the main reasons we chose the hotel was for the hot tub, which to our dismay was out of service due to maintenance issues. This spoiled our stay. There are literally at least a dozen hotels of similar quality in the exact same area, so I wouldn’t hesitate to try a different one the next time I stay in Memphis.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Christopher

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Barbara

Le gustó: Condiciones de la propiedad
Easy check-in, nice lobby area
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Caroline

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendliest staff! I have stayed in 5-Star properties around the world. Who would have thought the nicest, most-professional hotel staff--from the front desk to the cafe--would be located in little Southaven, MS. I highly recommend!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Johnathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Walter, Hopkins

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Teresa

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ronnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean and quiet! Great!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My review of my stay at the courtyard
I stayed their do to a funeral I had to attend.the hotel was presentable and clean.I just didn’t like that the road that led to the hotel was gravel do to construction being done to the road.other than that it was a convenient location.right by the freeway and it was surrounded by food places,plenty of department stores.I give it a 4 overall
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Linda

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love it
Se hospedó 1 noche en octubre de 2023
Respuesta de Neshia, el 13 nov. 2023
Thank you for your 5 star review!

10/10 Excelente

Keleshia

Se hospedó 1 noche en octubre de 2023
Respuesta de Neshia, el 13 nov. 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Neshia, el 13 nov. 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

10/10 Excelente

Brittany

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Neshia, el 13 nov. 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

2/10 Terrible

Caroline

Viaje en grupo
No le gustó: Servicio y personal y servicios
Website unclear regarding free shuttle to airport being only available during the week not weekends also free shuttle in the area no details in limit area radius. House keeping did not empty garbage or bring clean towels?
Se hospedó 2 noches en septiembre de 2023
Respuesta de Neshia, el 13 nov. 2023
Thank you for choosing our hotel. We truly appreciate your feedback. On our main Marriott webpage, our shuttle days, times, and travel radius is posted. We will review where it is posted to ensure there is no confusion for our guest in the future. Housekeeping services starts on day 3 of your stay, should you require service prior to that, our staff will happily schedule the service for you. Thank you for your feedback and we hope to provide you with a better experience in the future.

6/10 Aceptable

Benjamin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

William

Le gustó: Servicio y personal y condiciones de la propiedad
Very noisy overnight as reservation was end room by elevator. Carpet in room was wet like it was just wet vacuumed. Not sure I would stay again or recommend.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel. Rooms were suitable for accessibility for all members of the party. Staff was nice and polite. Would recommend for any stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 28 ago. 2023
Dear Amy,Thank you for your review! We are thrilled to hear that you enjoyed your stay. We hope to see you again if your travels bring you to the Southaven area!

10/10 Excelente

Dane, Jonesboro

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We needed to be near the Memphis airport for a very early morning flight and this hotel fit the bill perfectly.
Se hospedó 1 noche en junio de 2023
Respuesta de ASquires, el 13 jul. 2023
Thank you for taking the time to review the Courtyard Memphis Southaven! We are so happy to hear it was just what you needed.

8/10 Bueno

Jennifer, Coldwater

Le gustó: Limpieza
Se hospedó 1 noche en junio de 2023
Respuesta de Corey - AGM, el 17 jun. 2023
Thank you for you feedback We appreciate you taking the time to share and hope to see you again soon,

10/10 Excelente

Tyrone

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Corey - AGM, el 13 jun. 2023
Thank you for staying with us!We hope to see you again soon.

6/10 Aceptable

Steven

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Corey - AGM, el 3 jun. 2023
Hi Seven!Thank you for completing our survey. I hope you choose us again on your next visit to the area.

10/10 Excelente

Jeremy, Tulsa

No issues. Stopped for one night. Clean and quiet. Area had plenty of shopping/restaurants and felt safe. Room was fine.
Se hospedó 1 noche en mayo de 2023
Respuesta de Corey - AGM, el 30 may. 2023
Hi JeremyThank you for sharing about your experience with us. We value and appreciate your feedback. We also hope to see you on your next visit to our area.

4/10 Malo

Leslie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Corey - AGM, el 30 may. 2023
Thank you for staying with us. We hope to see you again.

4/10 Malo

Kelli

Viaje en grupo
No le gustó: Servicio y personal y condiciones de la propiedad
No sheets or pillows for rollout bed. When asked the desk clerk was not accommodating and seemed annoyed we were asking. Outlet in bathroom didn’t work. We’re told that breakfast was complimentary and it was not. Lobby was very hot.
Respuesta de Corey - AGM, el 23 may. 2023
Hi Kelli,Thank you for making me aware of your experience while with us. We take serious the concerns and comments of all our valued guests. I have shared your comments with our team and we are all taking preventive steps to reassure this is an isolated issue.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
5 hotels within 100 yards. Safe and several restaurants and shopping within 5 miles. Off Interstate-55.
Se hospedó 1 noche en mayo de 2023
Respuesta de Neshia, el 14 may. 2023
Thank you for your five star review!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly and helpful
Se hospedó 3 noches en abril de 2023
Respuesta de Corey - AGM, el 10 may. 2023
Hi Daniel!Thank you so much for your comments concerning your recent stay with us. We hope our service brings you back again soon.

4/10 Malo

Catherine

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Overall ok! Excellent Bistro staff
Se hospedó 1 noche en abril de 2023
Respuesta de Corey - AGM, el 4 may. 2023
Hi Catherine,Thank you for taking the time to share about your recent stay with us. We hope your experience brings you back soon.Sincerely Corey CuritsAGM - Courtyard Southaven

10/10 Excelente

Zach

Se hospedó 1 noche en abril de 2023
Respuesta de Corey - AGM, el 23 may. 2023
Thank you for staying with us. We hope your experience brings you back again.

6/10 Aceptable

Elizabeth

Viaje familiar
No le gustó: Limpieza
Not worth the money
I called to see about an early check in, was told no, fine, but she proceeded to tell me a room might not even be available at the 3pm check in time. I booked a month ahead and requested a crib at the time. Got there, no more cribs. No where for baby to sleep safely. I hadn’t planned on an alternative. The pool had blood on floor, debri littered around, and no towels.
Se hospedó 1 noche en abril de 2023
Respuesta de Corey - AGM, el 25 abr. 2023
Thank you for making us aware of these issues. My apologies for the inconvenience this may have caused. Measures have with our staff to ensure these issues to do not occur in the future. We hope you would consider visiting with us again.

10/10 Excelente

stephen

Se hospedó 1 noche en abril de 2023
Respuesta de Neshia, el 14 may. 2023
Thank you for your five star review!!!

8/10 Bueno

Lendell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean, nice area, staff was friendly. Enjoyed our short stay.
Se hospedó 1 noche en abril de 2023
Respuesta de Corey - AGM, el 19 abr. 2023
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Delores

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When I entered the building to check in there was no one around and there were very few lights on/ very dark inside. Had to wait bit for someone to appear, no bell to ring. My family had a room with a pull out bed, I had to go to the front desk to ask for sheets and blankets in order to make the bed. The man at the desk gave me sheets and one blanket, when I asked for a pillow he said there were none left but he was sorry about that 😳 while making the bed I was standing on soaked carpet. No coffee in the room, had to spend 6$ on 2 cups of coffee. Several hotels in the area….do yourself a huge favor and stay at one of them
Se hospedó 1 noche en marzo de 2023
Respuesta de Corey - AGM, el 28 mar. 2023
Hi Ms. Delores,Thank you for you feedback concerning your recent stay with us. I would like to apologize for the inconveniences you encountered while at our property. It is our job to deliver great service to each of our valued guest. We hope we can have you back on your next trip to our area.

8/10 Bueno

Janna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No coffee!!!
Hotel was great, but they did not offer any type of complimentary breakfast or coffee that I always expect at Courtyard.
Se hospedó 2 noches en marzo de 2023
Respuesta de Corey - AGM, el 9 mar. 2023
We appreciate your comments and reaction to your stay with us.

6/10 Aceptable

Tricia, Guston

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
Room was clean for the most part, aside from the carpet, which had fake flower petals that had not been picked up, all over, from a previous guest. Hotel store was bare, not stocked at all with drinks, snacks, etc..
Se hospedó 2 noches en febrero de 2023
Respuesta de Corey, el 22 feb. 2023
Hi Tricia,Thank you for letting us know what you encountered while staying with us. We are looking into both instances you highlighted and getting with our team to respond. We hope that your next time visiting the area you choose us again.KindlyCorey Curtis - AGM

6/10 Aceptable

Melanie

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The property itself was not a problem. In our room the phone and the tvdid not work. When went down to tell the front desk they told me to climb over the desk and unplug the tv and see if that worked. And if it didnt, oh well. For the phone they gave me a number and said call this # if you need front desk. Called the number and it did not work either, said it was not a working number. Housekeeping also was asked to leave us new towels but not to clean the room. They did not leave us towels.
Se hospedó 2 noches en febrero de 2023
Respuesta de Corey, el 22 feb. 2023
Hello Melanie,Thank you for making our team aware of the issues you encountered. I deeply apologize for the way the situation was handled assure you that was not the way we train nor encourage our staff handle guest concerns. I have scheduled time with our team to refresh them on how we must respond with timeliness and compassion. I do hope that your next visit to our area you allow us the opportunity to make things right.KindlyCorey Curtis - AGM

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The facility is great. The mattress was not comfortable. Everything else was great.
Se hospedó 1 noche en enero de 2023
Respuesta de Neshia, el 14 feb. 2023
Dear Susan,Thank you for your review! We hope to see you again should your travels bring you to Southaven!

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice rooms and clean
Respuesta de Neshia, el 20 dic. 2022
Hello James! Thank you for your 5 star review! We hope to see you again in the future!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not up to Marriotts standards - disappointing!!!
This was SO disappointing for a Marriott facility there was used bar soap left in the shower the carpets in the hallways were dirty the ice machine didn’t work, there was no food available and when I went to the bar the kid (literally looked 17) opened the fridge and pulled out and old used bottle of wine and said I guess no one has gone to the store? What kind of Marriott is this???? Totally not up to company standards. This place should have a surprise visit by corporate and get it cleaned up pronto.
Se hospedó 1 noche en octubre de 2022
Respuesta de Neshia, el 20 dic. 2022
Dear Anonymous,I truly apologize for your experience. I have shared your feedback with the entire leadership team as a way to improve our guest experiences in the future. Thank you for your feedback.

10/10 Excelente

Reginald

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great stay i would be back soon
Se hospedó 2 noches en octubre de 2022
Respuesta de Neshia, el 20 dic. 2022
Hello Reginald! Thank you for your 5 star review! We hope to see you soon!