Vista frontal de la propiedad por la tarde o noche
Ver disponibilidad

Opiniones de DoubleTree by Hilton Hotel Memphis

4 out of 5
DoubleTree by Hilton Hotel Memphis
5069 Sanderlin Ave, Memphis, TN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 447 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 139 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 80 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 1005 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ricardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena
Se hospedó 1 noche en mayo de 2024
Respuesta de Candace, el 8 may. 2024
Thank you Ricardo for this amazing review about your experience with us at the Doubletree East Memphis! We are glad you enjoyed your stay, and we hope you will stay with us again the next time you are in Memphis.

10/10 Excelente

Adler

Se hospedó 2 noches en noviembre de 2023
Respuesta de Candace, el 4 dic. 2023
Thank you for this 5 out of 5 review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again the next time you are in Memphis.

10/10 Excelente

Cecilia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2023
Respuesta de Candace, el 3 may. 2023
Thank you for this amazing 5 out of 5 review about your stay with us at the Doubletree East Memphis! We are glad you had a great stay, and we hope you will stay with us again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Lugar seguro, con parqueo suficiente, hanitacioned amplias, agua pura suficiente, baño limpio.
Se hospedó 3 noches en marzo de 2021
Respuesta de Anthony F, el 8 mar. 2021
Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you again in the near future.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
The manager have a bad bad attention! Most good. He is not good to costumers
Se hospedó 1 noche en enero de 2021
Respuesta de Anthony F, el 26 ene. 2021
CAMILA ALEJANDRA BRICENO EWERT. You were aware that you had a reservation set to check out on 01/23/2021 and you failed to make a new booking. When you did it was for the wrong date and you smoked in the room as well and the credit card on record was declined for payment on the damages.

8/10 Bueno

Khan

Le gustó: Servicios y condiciones de la propiedad
Security dog outside
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Corey

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de DT Management, el 22 may. 2024
Thank you Corey for this amazing review about your experience with us at the Doubletree East Memphis. We are pleased to hear that you received 4 star customer service from our staff. We look forward to your next meeting with us.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didn't even go to our first reservation. This SAS a better option although it was no where close to downtown. Uber was expensive to go there.
Se hospedó 1 noche en mayo de 2024
Respuesta de Candace, el 22 may. 2024
Thank you for your wonderful review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

8/10 Bueno

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Candace, el 21 may. 2024
Thank you for your review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

6/10 Aceptable

Jason

Se hospedó 3 noches en marzo de 2024
Respuesta de Candace, el 15 may. 2024
Thank you for your review about your experience with us. We hope you enjoyed your stay, and we hope you will stay with us again soon.

8/10 Bueno

kathy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nice location and hotel. Room was big . Only complaint bathroom door was hard to open from inside.Free warm cookies and delicious coffee
Se hospedó 1 noche en mayo de 2024
Respuesta de Candace, el 15 may. 2024
Thank you for your review about your stay with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excelente

PEGGY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the staff were exceptional and very helpful with our needs. The front desk staff were very nice. And your cookies were to die for. If we ever return to Memphis, we will surely stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Candace, el 1 may. 2024
Thank you Peggy for this amazing review about your experience with us at the Doubletree East Memphis! We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excelente

amanda

Se hospedó 1 noche en abril de 2024
Respuesta de Candace, el 18 may. 2024
Thank you Amanda for this amazing review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excelente

Alberto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Coffee maker wasn’t very clean but the staff was helpful and kind loved the short walk to whole foods
Se hospedó 3 noches en abril de 2024
Respuesta de Candace, el 18 abr. 2024
Thank you for your 5 out of 5 review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay with us. We are very sorry about the coffeemaker in your room, and we will address this with our team. We hope you will stay with us again the next time you are in Memphis.

10/10 Excelente

Latoya

Se hospedó 1 noche en abril de 2024
Respuesta de Candace, el 8 may. 2024
Thank you Latoya for this amazing 5 star review about your experience with us at the Doubletree East Memphis! We are glad you had a great experience, and we hope you will stay with us again soon!

10/10 Excelente

Robert

Viaje en pareja
Extremely pleasant and cordial staff.
Se hospedó 4 noches en marzo de 2024
Respuesta de Candace, el 18 abr. 2024
Thank you for this amazing 5 out of 5 star review about your experience with us at the Doubletree East Memphis! We are glad you had a great experience, and we hope you will stay with us again soon.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I lovef my stay. My new go to when I come back to Memphis. Thank you!! Great job and great customer service!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 4 abr. 2024
Thank you Michelle for this amazing review about your experience with us at the Doubletree East Memphis! We are proud to be your new go to when you come to Memphis, and we look forward to welcoming you back again soon!

4/10 Malo

JESSICA

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room was decent sized. Cleanliness was definitely lacking, we found a used towel in the dresser drawer that was covered in something pink colored. The room had a dingy smell and there was paint all over the headboard from a recent renovation. The staff at the check-in counter were rude and impersonal. We had dinner in the bar/restaurant, we had to wait over 30 minutes for our waitress to come and take our food order. The bar tender was very friendly and his service was wonderful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 4 abr. 2024
Thank you for your review about your experience with us. We are very sorry for the problems you encountered with service and the cleanliness of your guest room. We can assure you this is not what we expect our guest to receive when they choose to stay with us, and we will address this with our team. We hope you will give us another chance in the future.

6/10 Aceptable

justin

No le gustó: Servicio y personal y condiciones de la propiedad
No Micro Wave In Room. ONLY 1 Elevator
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 2 abr. 2024
Thank you for your review about your stay with us. We apologize for any inconvenience we caused you during your stay, and we hope you will give us another chance in the future.

6/10 Aceptable

Laurie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It took a long time to check in because they couldn't find my reservation. When we got to the room, we were disappointed by the condition. The carpet was stained and frayed, the tile in the bathroom was dirty, thebathroom fan was not functional, there were huge gouges in the furniture. The blackout shades were not great and let in lots of light. They have only cable no streaming. Some of the charging outlets did not work. The beds were comfortable. The bedding was nice and there was a nice selection of firm and soft pillows. Despite the problem at check in, staff was exceptionally friendly and warm, but I will not stay at Doubletree again. For the price, I expected the room to be better maintained.
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 8 abr. 2024
Thank you Laurie for your review about your experience with us. We would like to apologize for the problems you encountered with your guest room. We can assure you this is not the level of accommodations we expect our guests to receive, and we will take action immediately. Thank you for letting us know about your stay, and we hope you will give us another chance in the future.

4/10 Malo

Elizabeth

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
It seems they are short staffed, or just don't pay attention to details. Our room for four had 1 cup, 2 towels, and all the lotion/shampoo/soap containers were empty. There were not sheets on the kids' bed and we had to request these very standard things and it was just a pain in the butt.
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 29 mar. 2024
Thank you for your review about your experience with us. We can assure you this is not the level of customer service we expect our guests to receive when they stay with us. We can assure you this will be addressed with our team, and we will take action to make sure it does not happen again. Thank you for bringing this issue to our attention. We hope you will give us another chance in the future.

10/10 Excelente

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 26 mar. 2024
Thank you for your wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again the next time your travel brings you to Memphis.

4/10 Malo

Erica

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We stayed on 3/15. The man behind the counter was very friendly and our rooms were ready before check in time!! Found bugs in the room and bathtub. There were multiple spots on the wall that you could tell had not been cleaned. The cabinet under the sink where the towels are had dry crusted tooth paste on it. Not much room to sit at the indoor pool. Kids were unsupervised jumping off the landscaping into 3ft of water. The kids were being extremely rough with each other in the pool. It became too chaotic for my 7 year old and his friend. We started trying to go to bed around 9:30. We could hear people hollering and being loud at the outside pool. That stopped around 10. About 10:15 the people next door to us were letting their multiple children run up and down the hallway yelling at each other. They continued to go in and out of their room SLAMMING the door. This continued until 1:45AM. I attempted to call the front desk but the phone wasn’t working. Other than the friendly guy when we checked in, I was pretty disappointed but the location was convenient for our trip. I probably would not stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 8 abr. 2024
Thank you for your review about your experience with us. We are very sorry for the problems you encountered with the pool and your guest room. We will address this with our team, and we are very sorry for any inconvenience this caused you during your stay. We hope you will give us another chance in the future.

10/10 Excelente

Carlee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 25 mar. 2024
Thank you for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay with us, and we hope you will stay with us again soon.

4/10 Malo

Damian, Little Rock

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 25 mar. 2024
Thank you for your review about your experience with us. We are very sorry for any problems you encountered during your stay, and we hope you will give us another chance in the future.

8/10 Bueno

Verania

Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 8 abr. 2024
Thank you for your review about your experience with us. We are glad you enjoyed your stay, and we hope you will stay with us again the next time you are in Memphis.

8/10 Bueno

Charita

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the elevators was out of order, so that made it a little difficult .
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 25 mar. 2024
Thank you for your review about your experience with us. We are very sorry one of the elevators was out of service during your stay with us. We appreciate your feedback and hope you will stay with us again soon.

8/10 Bueno

Terrance

Le gustó: Servicio y personal y servicios
Na
Se hospedó 1 noche en marzo de 2024
Respuesta de Candace, el 14 mar. 2024
Thank you for your review about your experience with us. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

8/10 Bueno

Bob

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gentleman that checked us in was very friendly and helpful however the rest of the front desk staff during our stay made us feel we were inconveniencing them and a had bad attitudes about answering questions, not one smile with anyone except the first person that checked us in.
Se hospedó 2 noches en marzo de 2024
Respuesta de Candace, el 7 mar. 2024
Thank you for your review about your experience with us. We would like to apologize for the service level you received from some of our team members. We can assure you this is not the level of customer service we expect our guests to receive and we will address this with our team. Thank you for letting us know about your stay with us. We hope you will stay with us again in the future.

4/10 Malo

Robert Mitchell

Viaje familiar
Le gustó: Servicios
Security in parking lot good. Elevators poor (one broken) the working one was slow and dirty. Housekeeping poor, workers surly and did not clean well. Linens and towels piled in hallways all day, trash not emptied from room, failed to provide fresh towels for last day. One coffee in room, no extra cups or refills for 3 days.
Se hospedó 3 noches en marzo de 2024
Respuesta de Candace, el 7 mar. 2024
Thank you for your review about your experience with us. We would like to apologize for the cleanliness issues you encountered and the service level you received from some of our team members. We can assure you this is not the level of customer service we expect our guests to receive and also not the level of cleanliness, and we will address this with our team. Thank you for letting us know about your stay with us. We hope you will give us another chance in the future.

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 5 mar. 2024
Thank you for sharing your experience, Chris! Hope to see you again soon!

10/10 Excelente

Ashley

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is overall amazing Except for Both elevator messed up and couldn’t use
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 4 mar. 2024
Thank you Ashley! Hope to see you again soon on your next trip to Memphis and we will have those elevators running like a charm :)

4/10 Malo

Nadia

Le gustó: Limpieza y servicios
This was a stay over/extension of my stay. It seemed to be a problem for the hotel. The hotel required me to “check out” then “check in” and took another deposit rather than simply extending my keys the evening before so I could stay. Additionally I asked if it was possible to receive a refund for this night since I no longer was required to stay and they said to contact Expedia. Expedia says to contact the hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Candace, el 22 feb. 2024
Thank you for your review about your experience with us. We want all of our guests to enjoy their stay, and I am very sorry for the problems you encountered with having multiple reservations. We hope you will give us another chance in the future.

8/10 Bueno

Qinyu, memphis

Se hospedó 4 noches en marzo de 2023
Respuesta de Kelly Hogue, Front Desk Manager, el 20 feb. 2024
Thank you so much for the great review! Hope to see you again soon!!

4/10 Malo

Edward

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel did not answer phone when we called from airport for the courtesy shuttle multiple times. Had to call Hilton corporate for assistance. Later we were told by another employee the desk manager was just ignoring calls.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 18 feb. 2024
Hi Edward,I do apologize I could not answer your call at the moment, but I was standing there as my front desk agent explained to you that I was on a call helping another guest. It was an extremely busy night for us, but under no circumstances would we ever " ignore calls". I hope you enjoy your stay with us and please know that our shuttle service is a courtesy and runs on top of the hour for our guest by reservation. If you have any questions, please reach out to me Monday afternoon :)Sincerely,

10/10 Excelente

Richard

Viaje familiar
Staff very friendly and helpful, clean facilities.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 18 feb. 2024
Thank you, Richard! Hope to see you again soon!Sincerely,

10/10 Excelente

Carlos A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Made me comfortable
Se hospedó 7 noches en febrero de 2024
Respuesta de Candace, el 12 feb. 2024
Thank you for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again the next time your travel brings you back to Memphis.

10/10 Excelente

Melissa

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend, will definitely stay here again!
Se hospedó 3 noches en febrero de 2024
Respuesta de Candace, el 10 feb. 2024
Thank you Melissa for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis! We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Nicest People
I’ve stayed in thousands of nights in hotels in my life and I don’t think I’ve met so many genuinely nice people who work in a hotel as I did the past few days.
Se hospedó 2 noches en febrero de 2024
Respuesta de Candace, el 10 feb. 2024
Matt, We want to thank you for this wonderful review about your experience with us at the Doubletree East Memphis. Our team strives for all of our guests to enjoy their stay, and we are truly thankful for your review. We hope you will stay with us again soon.

10/10 Excelente

John

Se hospedó 3 noches en febrero de 2024
Respuesta de Candace, el 10 feb. 2024
Thank you for this amazing 10 out of 10 review about your experience with us at the Doubletree East Memphis! We hope you will stay with us again soon.

10/10 Excelente

Chaniqua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 6 feb. 2024
Thank you so much for the lovely review! Looking forward to seeing you again in the near future!Sincerely,

2/10 Terrible

Tonia

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front staff at night are on point if the the goal is to ignore the guest, stay on your phone, then just say ...no, to an extra pillow. No, there are no "special cookies" when you check in. (And i had heard that was a treat) service when the night crew comes on is non existent. Worst double tree ive ever stayed at. Elevators not working, leaking water everywhere. Yuck.
Se hospedó 2 noches en enero de 2024
Respuesta de Candace, el 29 ene. 2024
Thank you Tonia for your review about your experience with us. We can assure you this is not the level of customer service we expect our guests to receive when they stay with us. We are truly sorry for the problems you experience, and we will address this with our team. We hope you will give us another opportunity to welcome you back in the future.

8/10 Bueno

lauren

Viaje de negocios
Le gustó: Servicio y personal y servicios
The property was nothing special, and it felt like they charged what they could for minimal service.
Se hospedó 2 noches en enero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 27 ene. 2024
Thank you Lauren for your feedback. We hope to make your next visit more special the next time you visit!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Candace, el 25 ene. 2024
Thank you for your review about your experience with us at the Doubletree East Memphis. We greatly appreciate you choosing us for your lodging needs, and we hope you will stay with us again soon.

10/10 Excelente

Hani

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Candace, el 22 ene. 2024
Thank you for this wonderful 10 out of 10 review about your experience with us at the Doubletree East Memphis. We are glad you had a great stay with us, and we look forward to your next stay with us.

6/10 Aceptable

SAM

Viaje en grupo
Se hospedó 2 noches en enero de 2024
Respuesta de Candace, el 22 ene. 2024
Thank you for your review about your experience with us. We hope you will give us another chance again in the future.

10/10 Excelente

Pedro

Viaje en pareja
Nice room the only thing that the breakfast wasn’t good they charge $15 per person buffet style but it’s mostly like complimentary breakfast not worth the spending on it
Se hospedó 3 noches en enero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 23 ene. 2024
Hey Pedro! I'm so glad you enjoyed your stay! I regret we do not offer a complimentary breakfast, but please let us know whenever you visit again, I would love to personally greet you!

8/10 Bueno

Firat

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 17 ene. 2024
Hi Firat! Thank you so much for sharing your experience with us. We hope to see you again next time! Sincerely,

6/10 Aceptable

Gerald

No le gustó: Servicio y personal y condiciones de la propiedad
We had No Tv working in our room the lamps had no bulbs to work at the desk area and no one ever answered the phone at the front desk.
Se hospedó 1 noche en enero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 17 ene. 2024
Gerald, Thank you so much for letting us know about your stay with us. While it's disheartening to hear that things did not go as well as they normally would or should have, it is feedback like yours that helps us do better. We hope to see you in the future, and I personally would like to welcome you in.Sincerely,

6/10 Aceptable

ROBERT

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Kelly Hogue, Front Desk Manager, el 15 ene. 2024
Thank you Robert, for your feedback. I hope next time you are in town you will stop by the front desk to say hello. I would personally like to welcome you in !