Recepción

Opiniones de DoubleTree by Hilton Memphis Downtown

4 out of 5
DoubleTree by Hilton Memphis Downtown
185 Union Ave, Memphis, TN

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 380 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 284 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 148 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 104 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 84 de 1000 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Brady

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in and we were allowed to get into our car when it was in vallet
Se hospedó 1 noche en mayo de 2024
Respuesta de Phillip Austin, Director of Sales , el 13 may. 2024
Thank you for the wonderful review.

8/10 Bueno

Stephanie

Viaje familiar
Le gustó: Limpieza y servicio y personal
Old. Ceilings were very bad in the room. Luggage carts falling apart.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 8 may. 2024
Thank you for your recent review of our hotel. We will address the concerns you have noted.

10/10 Excelente

Susy, Brighton

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, clean and comfortable room. No fridge or microwave in this room. Beautiful building in the heart of Memphis.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 1 may. 2024
Thank you for your recent review. 5 out of 5

6/10 Aceptable

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel but the bed was terrible! We felt like we were going to fall off on one side.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 1 may. 2024
Thank you for your recent stay and review. Ensuring our guests have a restful night's sleep is a top priority for us, and we regret that we feel short of your expectations in this regard. We appreicate your feedback.

10/10 Excelente

Barbara P

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel
Se hospedó 3 noches en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 25 abr. 2024
Thank you for your kind words.

6/10 Aceptable

Jamie

Viaje en pareja
For this to be a DoubleTree I was disappointed. One of the reasons we chose the room was due to the remarks of the clean rooms. They were mediocre. The bathrooms are very outdated but we were able to shower. I had to request fresh towels from the front because the ones in the room were dirty. Good location. Valet was good. Staff was very amazing!! Just wish it was more updated and the details were tended to better.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 25 abr. 2024
Thank you for your recent stay and review. We apologize for the rooms not meeting your expectations. We work hard to give our customers a nice, comfortable and clean hotel experience and for that we apologize for falling short. I am pleased our staff was friendly and made you feel right at home. Please do try us again.

6/10 Aceptable

Travis

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Couldn’t get air below 74 degrees. Shower head was pulled out of wall.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 19 abr. 2024
Thank you for your recent stay; Providing a comfortable nights rest is paramount to our core values. We apologize for any incovenience this may have caused.

2/10 Terrible

Nick

Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 19 abr. 2024
Thank you for your recent stay.

6/10 Aceptable

Tobias

Viaje familiar con niños
Le gustó: Servicio y personal
Front desk workers were very helpful with check in and answering any questions I had. Bath room was very outdated and not very clean. Disappointed for a Hilton.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 15 abr. 2024
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.

10/10 Excelente

Megan

Viaje en grupo
Le gustó: Servicios
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 15 abr. 2024
Thank you!

10/10 Excelente

Pastor Jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cost of parking was a little high
Se hospedó 3 noches en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 13 abr. 2024
Thank you for staying at the Doubletree hotel downtown Memphis.

10/10 Excelente

ken

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 11 abr. 2024
5 out of 5 - perfect score and we so appreicate your business and nice comments.

10/10 Excelente

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place. Walking distance to everything
Se hospedó 2 noches en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 11 abr. 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. 5 out of 5 is a perfect score and we hope to see you in the future.

8/10 Bueno

Gregory

Le gustó: Servicios y condiciones de la propiedad
The street noise, loud cars and motorcycles, was unexpected. Having lived in downtowns in a few large cities noise was expected, but wow, even on the 8th floor.
Se hospedó 1 noche en abril de 2024
Respuesta de Phillip Austin, Director of Sales , el 8 abr. 2024
I am so sorry to hear that you were disturbed by street noise during your stay. Providing a peaceful and comfortable enviroment for our guests is a top priority for us,and we regret any inconvenience this may have caused you.Thank you for choosing to stay wiht us and for sharing your valuable feedback.

10/10 Excelente

Sara

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
This was a really nice hotel in a fantastic location.
Se hospedó 2 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 1 abr. 2024
Home Run.. Thank you for your recent stay and your out of the park review. Our location is ideal adjacent to the AutoZone Baseball Park home of the Memphis Redbirds and steps from the famous Beale Street Entertainment District. Tell all your friends and come again real soon.

8/10 Bueno

DELORES

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good except valet parking they only had one person working and we had to wait 30 minutes just to get our car to leave to go shopping
Se hospedó 2 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 1 abr. 2024
Thank you for your review, we are so pleased everything was excellent with your stay except for valet. We worked hard to provide you with the best customer service and we are disappointed that we failed your expectations. Please do come again.

10/10 Excelente

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The
Se hospedó 3 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 28 mar. 2024
Thank you for staying at the Doubletree hotel downtown Memphis. 5 out of 5 is Excellent and we work hard each and every day to hit that mark. Please come again real soon.

8/10 Bueno

Joshua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great bar staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 mar. 2024
Thank you for your recent review! I will let the bar team know how much you appreciate the superior service. Hope to see you again real soon.

4/10 Malo

Megan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 26 mar. 2024
Thank you for your recent review. We hope you will visit our hotel again in the future.

8/10 Bueno

Egan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 26 mar. 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. We appreciate the review.

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was neat and clean. I enjoyed the food in the restaurant.
Se hospedó 2 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
thank you!

6/10 Aceptable

Mariam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Staff was nice, room was clean, but many parts of the room appeared dated. Shower also broken and showerhead did not stay in place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
Thank you for the recent review. Please let us know the room number and we will make sure this is addressed.

8/10 Bueno

Stephen Thomas

Viaje en pareja
The bathroom could have been more modern with a stand alone shower.
Se hospedó 3 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
Thank you for your recent review of the hotel; we do in fact have rooms with a tub and separate shower. The room is a corner double or corner king. Hope to see you in the future.

6/10 Aceptable

SUZY

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
My room was that of a motel. Disappointed in room condition. Toilet barely flushing and room just average or somewhat below.
Se hospedó 2 noches en marzo de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Sorry to hear your recent stay was less than satisfactory. We do hope you will give us another opportunity in the future.

6/10 Aceptable

Tracey

Le gustó: Limpieza
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
thank you for staying.

6/10 Aceptable

Jennifer

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The hotel was close to the fedex forum, so it was very convenient to walk to. We didn’t know that there wasn’t any parking and that we would have to pay $32 for valet. The only issue we had with the room itself was that the tub drained really slowly, so we were standing in dirty water up to our ankles while we were showering.
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales 901-334-4601, el 27 feb. 2024
Thank you for bringing the issue of your tub not draining to our attention. Please accept our sincerest apologizes for any inconvenience this may have caused during your recent stay with us.We understand how important it is to have a fully functional and enjoyable experience during your stay. Should you choose to stay with us again in the future, we would welcome the opportunity to make it right and provide you with exceptional services that we strive to deliver to all our guests.

8/10 Bueno

Joshua

Viaje familiar
Le gustó: Limpieza y servicio y personal
No self parking on site. Valet with off-site parking with an extra $32 cost. No safe or refrigerator in the room. Staff was friendly and helpful. Breakfast was not complimentary but the food was good and not terribly priced. Room and facilities were clean. Several pieces of equipment in the small gym area were not in working order.
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you for your recent review and stay at the Doubletree. We appreciate the comments concerning the staff. We will inspect the onsite fitness center to ensure proper working equipment. We understand how important and enjoyable it is to have a fully functional and enjoyable experience during your stay. We will work hardly to make this a reality.

2/10 Terrible

Kevin

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad. So dirty and in disrepair. $38 parking for my car to literally be parked on the side of the road with terrible service.
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you for your recent review. Please accept my sincerest apologizes for any inconvenience this may have caused during your recent stay with us.

6/10 Aceptable

PATRICE

No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you for visiting.

10/10 Excelente

kandice

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely will stay here again. So close to everything we needed. Very clean. Beds so comfortable
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you for your recent stay and review.

8/10 Bueno

Leland

Le gustó: Limpieza y condiciones de la propiedad
nice stay
Se hospedó 4 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
thank you for your recent stay and review. It is our goal to give all of our guest a warm and welcoming place to stay.

10/10 Excelente

Kiara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
thank you

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you for visiting!

6/10 Aceptable

Kenyata, Madison

Viaje en pareja
Le gustó: Servicio y personal y servicios
There were several ceiling areas that were bulging and appeared to have water damage. Our bathroom door didnt close properly. The bathtub appeared dirty and the sink didnt drain properly. We visited 3 years ago and were happier with our stay then as far as the conditions. However all the staff was pleasant.
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Thank you for being a loyal customer. We hate to hear your most recent visit was less than you expected. We do hope you will give us another opportunity.

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were going in to the bar for take out and drink. Ended up staying for 2 hours. Great entertainment by Tiffany and Shaun was a fabulous equally entertaining bartender! Terrific drinks. Food was also yummy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Phillip Austin, Director of Sales , el 27 feb. 2024
Thank you!

2/10 Terrible

Perry, Columbia

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.
Se hospedó 2 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Thank you for your visit to our hotel; we strive to offer clean and comfortable accommodations and we hate we did not live up to your expectation on this recent stay, We do hope you will give us another opportunity.

6/10 Aceptable

Holly

Se hospedó 5 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
Thank you for staying

4/10 Malo

Wendy

No le gustó: Condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Thank you for your recent stay.

8/10 Bueno

CURTIS

Se hospedó 3 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Thank you for your visit.

4/10 Malo

Elinor

Viaje familiar
The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.
Se hospedó 3 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 21 mar. 2024
Thank you for your visit to the hotel. The city of Memphis did have freezing temperatures for over a week that cause city water lines to freeze thus causing issues for all businesses in the downtown area. We do hope you will give us another opportunity to provide you with excellent customer service.

2/10 Terrible

Ted

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No water, couldn't shower or use toilet for a whole day. Then cold water only. Tv wouldn't stay on channel and then would not go to guide kept cycling to accessing.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Terrell

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Julian

Se hospedó 2 noches en enero de 2024
Respuesta de Phillip Austin, Director of Sales , el 20 mar. 2024
We appreicate the business!

10/10 Excelente

Rhonda

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Brandon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy check in nice room and very clean also the bed was so comfortable! No need to say more
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Heather

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and proximity to Beale Street
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Carmala Caye

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tyrrina

Le gustó: Servicios
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Rodrigo André

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Bom, mas precisa de renovação
Hotel com boa estrutura e bom atendimento, funcionários cordiais, com bom valet parking, embora necessite de renovação nos quartos e na estrutura, pois já é antigo. Fomos no entanto muito bem atendidos e o o café da manhã é excelente!
Se hospedó 2 noches en diciembre de 2023