Hello: It is unfortunate that we only have one elevator, it was quite a challenge converting a building from 1902 and one was all that was allowed. I have checked on your claim that the rate changed, and I verified with your Expedia reservation that the rate(s) are exactly what you reserved. We did not/cannot change any rate booked through a 3rd party site. Please check your confirmation from Expedia to confirm that rate is correct.

Thank you. We appreciate you staying with us.

We very much apologize for the internet issues. Unfortunately, we were at the mercy of the internet company waiting for them to fix it.

Thanks so much Richard

Thank you Patricia.

Thanks so much Caprie. We apologize for whatever happened with your reservation and glad we were able to correct it. We hope to see you again.

Thanks so much Tim. We look forward to seeing you again.

Hi Lauren, Our beds are queen, not doubles. We apologize for the issue you had in the bar. I will get that corrected. Thanks so much and we hope to see you again.

Thank you Deborah

Thank you Tiffany

Thank you Helen. We apologize for the issue with the parking garage.

Thanks so much Desmond. Unfortunately, there is not an access direct into the garage. We hope to see you again.

Thanks for staying with us. Downtown can get very busy depending on what is happening in the area.

Thanks for the compliments Steven. Please reach out direct to the hotel in the future for any specials. :-)

We would love to know how we could have made your experience better.

Thanks so much Victoria

Thanks so much Michael

Thanks so much for staying with us Sean. We are aware of the age you mention. Renovations designs are in the works right now and should start soon. We look forward to seeing you again.

Thanks so much Rocky. Were you able to meet our Rocky? :-) We apologize for the elevator inconvenience. We hope to see you again.

We appreciate your comments, Russell. We have a renovation planned and hopefully will be able to correct some of this. We hope to see you again.

Thanks so much Courtney

Thanks so much Whiton, We apologize for your inconveniences and will look into the door lock. We look forward to seeing you again.

Thank you Ashley

Hi Gareth, We would love to know how we could have had you rate us higher.

Thanks so much Lexy. Rocky is amazing and we are so thankful to have him on our team. We look forward to seeing you again.

Thank you William

Hi Brian, Yes, our rooms are not large, but are very comfortable. We appreciate you staying with us.

Thanks so much Daniel

Thanks so much Annette

Thank you Tisha

Thanks James

Thanks so much Kashif

Thank you Felipe

Thanks so much for staying with us. We appreciate you bringing this to our attention, so we can make sure it doesn't happen again. We apologize for your inconvenience.

Thanks so much Heide. We appreciate you sharing your wonderful experience.

Thanks so much Kendra.

Thanks so much Roland. We appreciate you taking the time to give us such a detailed review. The designer we had did not use the space effectively, for sure. We have some renovations planned for our public space right now and once we get to room renovation, things will surely change. We do look forward to seeing you again.

Thanks so much Claudia. We look forward to seeing you again.

Thanks so much Lori

Thank you Fay. We apologize that you had issues with the parking garage. We appreciate you staying with us and hope to see you again.

Thanks so much Michael. We appreciate you staying with us and sharing your experience. We look forward to seeing you again.

Thank you Jeffrey

Thank you Annabelle.

Thanks so much James.

Thanks so much for staying with us Ronald. We look forward to seeing you again.

Thanks so much Leslie

Thank you

Hi Lauren, Thanks so much for staying with us. All our rooms do have hair dryers. I hope you let the front desk know if there was not one under the counter so we could immediately get you one.

Thanks so much James

Thanks so much Sharon