Recepción

Opiniones de La Quinta Inn & Suites by Wyndham Memphis Airport Graceland

2.5 out of 5

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 492 de 1491 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 402 de 1491 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 239 de 1491 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 177 de 1491 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 181 de 1491 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Blanca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buena
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 3 may. 2024
Dear Blanca,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excelente

Karolys

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza y servicios
Muy bien
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 12 ene. 2024
Dear Karolys,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bueno

GERARDO MOTA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Flexibilidad y shuttle al aeropuerto
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 20 nov. 2023
Dear Guest,We're glad to hear that you appreciate the flexibility and the convenience of a shuttle to the airport. Providing a seamless and accommodating experience for our guests is important to us. Thank you for highlighting these aspects of your stay, and we look forward to welcoming you back for another positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Dadier

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me quede en lugar , porque no había corriente y cancelé la reservación por ese motivo y me reubicaron en otro hotel y de igual manera me cobraron el dinero y no quieren reembolsarlo , la gerente no quiere hacerlo . No lo recomiendo
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 1 oct. 2023
Dear Dadier,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager, el 9 sept. 2023
Dear Juan,Thank you for the excellent rating! We're delighted to hear that you had a good stay at our hotel. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Malo

Shadia

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was dirty, the personal had bad attitude, my non smoking room smelled like cigarette, I was on the third floor and it smelled like vomit. The guy in the counter had a really bad attitude I was going to pay cash and charged it on my credit card, there’s a bar next door. It was a bad experience I donor recommend this hotel at alla
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 21 jul. 2023
Dear Shadia,Thank you for taking the time to provide us with your review. We apologize for the negative experience you had during your stay at our hotel. Your feedback concerning the cleanliness of the room, the bad attitude of our staff, and the smell of smoke is concerning and will be addressed immediately with our team to prevent future occurrences. We would also like to apologize for the smell of vomit on the third floor, as we strive to ensure that our guests have a pleasant and comfortable stay. We'd like to thank you for bringing this to our attention, as it will enable us to make necessary improvements to ensure our guests have the best possible experience. Please do not hesitate to contact us if you have any further concerns.Sincerely, Hotel Manager

4/10 Malo

Cynthia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Tuvimos un inconveniente con la señorita de recepción grosera y no respeto la reservación de expedia
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager, el 4 mar. 2023
Dear Cynthia,I'm sorry to hear that you had a negative experience with one of our staff members at the reception. We take all feedback seriously and strive to provide excellent customer service to all of our guests. Can you provide more details about the situation. We will investigate the issue and take appropriate actions to prevent this from happening again in the future. Please feel free to reach out to us directly with more information so we can address the situation. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excelente

Luis F

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Manager, el 9 ene. 2023
Dear Luis F,Thank you for your positive review of our hotel. We're glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 Excelente

Jose, Clarksville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena la limpieza y el servicio en el counter. Lo recomiendo.
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Manager, el 9 ene. 2023
Dear Jose,Thank you for your kind words about our cleaning, service, and recommendation! We are so glad to hear that you had a positive experience, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 Bueno

Jose

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Lorena

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Marita

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
El personal no estaba muy bien presentado
Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Manager, el 18 oct. 2022
Dear Marita,Thank you so much for reviewing us with four stars. We value what our guest has to say. We will work on your observation about the staff, and you will notice a significant difference the next time you visit. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Jairo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The worst thing I could do is make my reservation. in this hotel, where they steal money from customers ensuring that one does not make the reservation on the correct day, and then the next day they say that if it was for the day before, rats' nest is there, excuse the words but still they they say they can't do anything about it and they stole my money
Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Manager, el 11 jun. 2022
Dear Jairo, Your comment is very much serious and such an incident has never been reported before. However, your observation is alarming, and we will investigate to find the real reasons with the concerned department. This is an unusual incident and our apologies. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager

10/10 Excelente

Hernan

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Buena ubicación si vienes a visitar Graceland !
Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Manager, el 11 may. 2022
Dear Hernan, Your kind words mean so much to us, and we’re pleased to get such great feedback from you. We are delighted to hear you say - 'good location if you come to visit Graceland!'. Thanks for recommending. Your comments indicate that we’re meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We’ll be here for you when you need us. Sincerely, Hotel Manager

8/10 Bueno

Jhonny, Lebanon

Viaje familiar
Le gustó: Limpieza y servicios
No me gusto que llamaron por teLefono a laa 4 am ofrecoendo toallas y luego vinieron a tocar a mi puerta es un grave error confundot el llamado de los clientes
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Manager, el 16 abr. 2022
Dear Jhonny , Thanks for a 4-star rating out of 5. However, we regret that you had an unpleasant experience as mentioned. We never want our guests to have such an experience. I request you to kindly give us another chance to improve our services, and your experience. Sincerely, Hotel Manager

2/10 Terrible

NOE

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Mal colchon
El colchon estaba deformado y me lastimé la espalda
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Manager, el 8 abr. 2022
Dear Mal colchon, Please allow me to express my apologies for falling short during your stay. Our executive team is looking into your comments so that we can ensure your concerns are addressed accordingly. We will ensure that it does not happen again on your next visit. Sincerely, Hotel Manager

10/10 Excelente

José

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio y personal
Se hospedó 2 noches en septiembre de 2021
Respuesta de Hotel Manager, el 4 oct. 2021
Dear José, Thanks for your great appreciation of our staff. It has been our pleasure and honor to serve you. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments as I know it will encourage them to hear that a guest has noticed their efforts. I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide for each and every guest. We invite you to visit us again. Sincerely, Hotel Manager

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady on the front desk, she was really rude and disrespectfull
Se hospedó 1 noche en junio de 2021
Respuesta de Hotel Manager, el 3 jul. 2021
Dear Guest, Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, Front desk staff received additional training in the courteous, helpful manner in which they are to treat our valued guests. We do hope you will give us another chance as we will definitely improve our services. Sincerely, Hotel Manager

4/10 Malo

Mary, Brewer

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Not much
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel. The Mexican restaurant adjacent to the hotel was lauded for its food. However, a security guard was at the entrance, checking for weapons. Not much else around to eat
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 14 may. 2024
Dear Guest,Thank you for your review! We're glad you enjoyed the hotel and the food at the adjacent Mexican restaurant. The security measures are in place for the safety of all our guests. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Bueno

Janet, Airdrie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager, el 14 may. 2024
Dear Guest,Thank you for your positive review! We're thrilled you enjoyed your stay with us. If you have any suggestions on how we can earn that extra star, we'd love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was fine. I waited ten minutes while the cashier chatted on their cell phone BUT another desk clerk came out and was great.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 13 may. 2024
Dear Mark,Thank you for your feedback about your experience at our front desk. We apologize for the delay you experienced while waiting and for any inconvenience caused by the cashier's distraction. We appreciate your understanding and are glad to hear that another desk clerk was able to assist you effectively. We will address this issue with our team to ensure better service in the future. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience.Sincerely, Hotel Manager

4/10 Malo

D

They closed breakfast before 9:30 I arrive at 9:27 and it as all put away
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 12 may. 2024
Dear Guest,We apologize for the inconvenience you experienced with the breakfast hours. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on your next visit.Sincerely, Hotel Manager

8/10 Bueno

Rob

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The customer service at the desk was top notch!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 10 may. 2024
Dear Guest,Thank you for your kind words about our customer service at the front desk! We're thrilled to hear that you had a top-notch experience during your stay. Providing exceptional service to our guests is our priority, and we're delighted that our team was able to make your stay memorable. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Dawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the safety of a gated parking lot.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 9 may. 2024
Dear Dawn,Thank you for your feedback. We're thrilled to hear that you appreciated the safety of our gated parking lot during your stay. Your comfort and security are important to us, and we're glad you felt safe and secure during your time with us. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excelente

David, Belize city

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Airport shuttle was great, so try the night to see how it will be
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 8 may. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our airport shuttle service great! We hope your stay was enjoyable and that you had a comfortable night with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Bueno

Shannon, DeBerry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
😊
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 8 may. 2024
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excelente

Linda S.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were able to get last minute accommodations. Staff was very friendly and helpful. Hotel and grounds were clean. Breakfast was great, sausage, eggs, waffles, various cereals, toast or bagels. Mexican restaurant next door is excellent. Would definitely stay here again.
Se hospedó 7 noches en abril de 2024
Respuesta de Hotel Manager , el 8 may. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your last-minute stay with us and found our staff friendly and helpful. It's great to know that you appreciated the cleanliness of our hotel and enjoyed the breakfast options. We're also glad you liked the nearby Mexican restaurant. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

Alain, Cypress

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty place, terrible breakfasts, damages furniture all over the places, unsafe environment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 8 may. 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Aceptable

Trease

Viaje en grupo
The pool wasn’t available they had people living there that was fighting in parking lot
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Manager , el 7 may. 2024
Dear Guest,We sincerely apologize for the inconvenience and disturbance you experienced during your stay. The behaviour you described is not acceptable, and we are addressing this matter with urgency to ensure the safety and comfort of all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excelente

LaQuincia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was great
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 7 may. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. We appreciate your kind words and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bueno

Steve

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good rate
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 7 may. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rates favourable. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Douglas K

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My accommodation plans were necessarily changed upon my arrival in Memphis. I informed the manager at the desk that I would no longer need the room that I had already paid for and that I expected that I would be charged for one night. La Quinta did not care and refused to refund any of my fee, and I'm sure they let the room to the next customer and double charged for the room. Never again will I stay at a La Quinta Inn & Suites.
Se hospedó 7 noches en abril de 2024
Respuesta de Hotel Manager , el 6 may. 2024
Dear Douglas K,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excelente

Jeremiah

Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 6 may. 2024
Dear Jeremiah,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was very clean
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 4 may. 2024
Dear Diana,Thank you for your glowing feedback. We're glad to hear that you found your room to be very clean. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excelente

Gabrielle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was in a good location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 4 may. 2024
Dear Gabrielle,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

6/10 Aceptable

Ellen

Viaje en pareja
Le gustó: Servicio y personal
Didn't no it was so fare from restaurant bar no were to go found out later it is one of the most dangerous parts of memphis.no were to go to eat we had to use taxis to the outlet village or to go into Memphis which had a few over priced restaurants. When people book it would be nice to be told your out in a industrial area with big lorries opposite for your view.l am very disappointed with wydhams haven't been impressed .
Se hospedó 5 noches en abril de 2024
Respuesta de Hotel Manager, el 4 may. 2024
Dear Ellen,We're sorry to hear that your experience with Wyndham fell short of your expectations. Your feedback about the location, lack of nearby dining options, and safety concerns is concerning, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we'll review our communication procedures to ensure guests are well-informed about the surroundings before booking. We understand your disappointment, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excelente

M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gated parking was nice.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shirley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
LIKE FRIENDLY CUSTOMER SERVICES
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager , el 30 abr. 2024
Dear Guest,Thank you for your positive feedback regarding our friendly customer service. We strive to provide excellent service and hospitality to all our guests. Your satisfaction is our priority, and we're delighted that you had a pleasant experience with us. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Bueno

Julia

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Staff unapproachable but hotel is nice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 30 abr. 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with our staff's approachability. Your comments are valuable to us, and we will address this issue to ensure a more welcoming and accommodating experience for all guests. We're glad you found our hotel nice overall. We hope to have the opportunity to host you again.Sincerely, Hotel Manager

6/10 Aceptable

Christopher

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nothing special about the property - average facility
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager , el 29 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience was not as exceptional as we strive for. We appreciate your honesty and will use your comments to identify areas for improvement. If there are specific aspects you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Malo

Jessica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rude staff
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 27 abr. 2024
Dear Guest,We apologize for any interactions with our staff that did not meet your expectations. Providing excellent service is important to us, and we will address this issue promptly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the airport and clean rooms and facility. Surrounding area was industrial and noisy.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 26 abr. 2024
Dear Guest,Thank you for sharing your feedback. We're pleased that you appreciated our convenient location near the airport and our clean facilities. We apologize for any inconvenience caused by the surrounding industrial noise. Your comments are valuable to us, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Bueno

Markie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant next door was questionable for safety but overall just fine.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 26 abr. 2024
Dear Guest,We're glad to hear that you found our hotel overall satisfactory. However, we apologize for any concerns you had about the safety of the nearby restaurant. Thank you for sharing your experience, and we hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excelente

Deanna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was well kept and the staff was very friendly and helpful. Whenever I got into the room the A/c wasn’t cooling I called the front desk and they sent someone immediately. Once he saw it was gonna take more than a few minutes to repair the issue they changed my room and even helped me with moving my luggage. They even offer shuttle to the airport! I felt very comfortable and safe inside the hotel. On my way out the following morning there was a guest that had parked their car outside on the gate in a space for retired veterans. His window had been shattered and his car was burglarized. Now, this isn’t a reflection on the hotel they did offer gated parking this space was just outside the gate very close to the entrance. Overall the room was perfect, clean comfortable and I would choose this place for any other Memphis stays!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 26 abr. 2024
Dear Guest,Thank you for sharing your detailed experience with us. We are delighted that you found our property well-kept and our staff friendly and helpful. It's great to hear that we could swiftly address the AC issue and accommodate you in a new room seamlessly. We apologize for the unfortunate incident outside the gate and appreciate your understanding that it was not reflective of our hotel's security measures. We're thrilled that you enjoyed your room and overall stay with us. We look forward to welcoming you back for your future stays in Memphis!Sincerely, Hotel Manager

10/10 Excelente

nicholas j

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 26 abr. 2024
Dear Guest,Thank you very much for your outstanding rating! We're thrilled to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit.Sincerely, Hotel Manager

4/10 Malo

AHMAD

Viaje de negocios
No le gustó: Servicio y personal y servicios
Broken fridge no coffee maker rude reception desk attendant no roll-in shower
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 25 abr. 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Tre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience and the 2nd shift lady I had for check in was amazing.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 25 abr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay and that our second-shift staff member made a positive impression during your check-in. Providing excellent service is important to us, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

8/10 Bueno

Valerie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only downside was breakfast it was okay. About your standard hotel breakfast. Laundry is expensive and they were out of laundry soap
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 22 abr. 2024
Dear Guest,Thank you for your feedback about our breakfast and laundry facilities. We appreciate your comments and will use them to improve our services. We apologize for any inconvenience caused by the availability of laundry soap. Your satisfaction is important to us, and we will work to ensure a better experience during your next visit.Sincerely, Hotel Manager

6/10 Aceptable

Cynthia

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The bed was comfy and the parking was gated. But not a great part of town. The chair in my room was so uncomfortable that the desk chair was better. It was like it had metal rods through it.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 21 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfy and appreciated the gated parking. However, we apologize for the discomfort you experienced with the chair in your room. Your comments have been noted, and we will address them promptly to ensure a more comfortable stay for our guests in the future. We appreciate your insights and hope to have the opportunity to welcome you back again for an improved experience.Sincerely, Hotel Manager