Recepción

Opiniones de La Quinta Inn & Suites by Wyndham Memphis Airport Graceland

2.5 out of 5

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 506 de 1512 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 407 de 1512 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 244 de 1512 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 173 de 1512 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 182 de 1512 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Blanca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buena
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 3 may. 2024
Dear Blanca,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excelente

Karolys

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza y servicios
Muy bien
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 12 ene. 2024
Dear Karolys,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bueno

GERARDO MOTA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Flexibilidad y shuttle al aeropuerto
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 20 nov. 2023
Dear Guest,We're glad to hear that you appreciate the flexibility and the convenience of a shuttle to the airport. Providing a seamless and accommodating experience for our guests is important to us. Thank you for highlighting these aspects of your stay, and we look forward to welcoming you back for another positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Dadier

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me quede en lugar , porque no había corriente y cancelé la reservación por ese motivo y me reubicaron en otro hotel y de igual manera me cobraron el dinero y no quieren reembolsarlo , la gerente no quiere hacerlo . No lo recomiendo
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 1 oct. 2023
Dear Dadier,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager, el 9 sept. 2023
Dear Juan,Thank you for the excellent rating! We're delighted to hear that you had a good stay at our hotel. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Malo

Shadia

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was dirty, the personal had bad attitude, my non smoking room smelled like cigarette, I was on the third floor and it smelled like vomit. The guy in the counter had a really bad attitude I was going to pay cash and charged it on my credit card, there’s a bar next door. It was a bad experience I donor recommend this hotel at alla
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 21 jul. 2023
Dear Shadia,Thank you for taking the time to provide us with your review. We apologize for the negative experience you had during your stay at our hotel. Your feedback concerning the cleanliness of the room, the bad attitude of our staff, and the smell of smoke is concerning and will be addressed immediately with our team to prevent future occurrences. We would also like to apologize for the smell of vomit on the third floor, as we strive to ensure that our guests have a pleasant and comfortable stay. We'd like to thank you for bringing this to our attention, as it will enable us to make necessary improvements to ensure our guests have the best possible experience. Please do not hesitate to contact us if you have any further concerns.Sincerely, Hotel Manager

4/10 Malo

Cynthia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Tuvimos un inconveniente con la señorita de recepción grosera y no respeto la reservación de expedia
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager, el 4 mar. 2023
Dear Cynthia,I'm sorry to hear that you had a negative experience with one of our staff members at the reception. We take all feedback seriously and strive to provide excellent customer service to all of our guests. Can you provide more details about the situation. We will investigate the issue and take appropriate actions to prevent this from happening again in the future. Please feel free to reach out to us directly with more information so we can address the situation. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excelente

Luis F

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Manager, el 9 ene. 2023
Dear Luis F,Thank you for your positive review of our hotel. We're glad to hear that you enjoyed your stay, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 Excelente

Jose, Clarksville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena la limpieza y el servicio en el counter. Lo recomiendo.
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Manager, el 9 ene. 2023
Dear Jose,Thank you for your kind words about our cleaning, service, and recommendation! We are so glad to hear that you had a positive experience, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 Bueno

Jose

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Lorena

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Marita

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
El personal no estaba muy bien presentado
Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Manager, el 18 oct. 2022
Dear Marita,Thank you so much for reviewing us with four stars. We value what our guest has to say. We will work on your observation about the staff, and you will notice a significant difference the next time you visit. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Jairo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The worst thing I could do is make my reservation. in this hotel, where they steal money from customers ensuring that one does not make the reservation on the correct day, and then the next day they say that if it was for the day before, rats' nest is there, excuse the words but still they they say they can't do anything about it and they stole my money
Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Manager, el 11 jun. 2022
Dear Jairo, Your comment is very much serious and such an incident has never been reported before. However, your observation is alarming, and we will investigate to find the real reasons with the concerned department. This is an unusual incident and our apologies. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager

10/10 Excelente

Hernan

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Buena ubicación si vienes a visitar Graceland !
Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Manager, el 11 may. 2022
Dear Hernan, Your kind words mean so much to us, and we’re pleased to get such great feedback from you. We are delighted to hear you say - 'good location if you come to visit Graceland!'. Thanks for recommending. Your comments indicate that we’re meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We’ll be here for you when you need us. Sincerely, Hotel Manager

8/10 Bueno

Jhonny, Lebanon

Viaje familiar
Le gustó: Limpieza y servicios
No me gusto que llamaron por teLefono a laa 4 am ofrecoendo toallas y luego vinieron a tocar a mi puerta es un grave error confundot el llamado de los clientes
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Manager, el 16 abr. 2022
Dear Jhonny , Thanks for a 4-star rating out of 5. However, we regret that you had an unpleasant experience as mentioned. We never want our guests to have such an experience. I request you to kindly give us another chance to improve our services, and your experience. Sincerely, Hotel Manager

2/10 Terrible

NOE

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Mal colchon
El colchon estaba deformado y me lastimé la espalda
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Manager, el 8 abr. 2022
Dear Mal colchon, Please allow me to express my apologies for falling short during your stay. Our executive team is looking into your comments so that we can ensure your concerns are addressed accordingly. We will ensure that it does not happen again on your next visit. Sincerely, Hotel Manager

10/10 Excelente

José

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio y personal
Se hospedó 2 noches en septiembre de 2021
Respuesta de Hotel Manager, el 4 oct. 2021
Dear José, Thanks for your great appreciation of our staff. It has been our pleasure and honor to serve you. We are delighted to read you loved and enjoyed the service provided by our staff. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. I will share your wonderful comments as I know it will encourage them to hear that a guest has noticed their efforts. I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide for each and every guest. We invite you to visit us again. Sincerely, Hotel Manager

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady on the front desk, she was really rude and disrespectfull
Se hospedó 1 noche en junio de 2021
Respuesta de Hotel Manager, el 3 jul. 2021
Dear Guest, Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, Front desk staff received additional training in the courteous, helpful manner in which they are to treat our valued guests. We do hope you will give us another chance as we will definitely improve our services. Sincerely, Hotel Manager

8/10 Bueno

Richard

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Seems short staffed but over all I would stay again
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lakesha J.

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didnt have any complaints for this stay. I really did appreciate the gated parking lot.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 28 may. 2024
Dear Robert,Thank you for your kind feedback! We're delighted to hear that you had a very nice experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excelente

Yana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Besides how loud other occupants were on our floor, I was satisfied with everything else. It’s near the highway, near restaurants, & near gas stations. It’s also only 13 minutes from Beale Street.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager , el 28 may. 2024
Dear Yana,Thank you for your feedback. We're glad to hear that you were satisfied with most aspects of your stay, including the convenient location near the highway, restaurants, gas stations, and Beale Street. We apologize for any noise disturbances from other guests and appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Aceptable

Jamie L

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We had an issue with the A/C leaking in the room which got our bags wet and almost ruined our electronics.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager , el 28 may. 2024
Dear Jamie L,We're truly sorry to hear about the issue you experienced with the A/C leaking in your room. This is certainly not the experience we want for our guests. Please accept our sincere apologies for any inconvenience and potential damage to your belongings. We will address this matter immediately to prevent such incidents from happening in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

10/10 Excelente

Brandi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Robert

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arrived late but it was easy to check in and they accept pets
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 27 may. 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that your check-in process was smooth and that we could accommodate your furry friend. We hope you had a comfortable stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Aceptable

Sheryl

Viaje familiar
No le gustó: Servicios
I was uncomfortable that the outer doirs on the side if building were not locked. The inside of building wasnt terribly nice. It was just sad looking. The beds were really comfortable however.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 27 may. 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any discomfort caused by the unlocked outer doors and the appearance of our premises. Rest assured, we take security and guest satisfaction seriously, and we will address these concerns promptly. We're delighted to hear that you found our beds comfortable and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Aceptable

Allison

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Staff was pleasant but this was not a clean Property.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 27 may. 2024
Dear Guest,Thank you for sharing your feedback. We're glad you found our staff pleasant, but we're disappointed to hear about the cleanliness issue. Rest assured, we're addressing this promptly to ensure a more enjoyable stay for our guests in the future. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

8/10 Bueno

Juliana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very helpful and friendly. The room was clean and had everything I needed. A breakfast and bus shuttle was available. The hotel is very close to the airport but not in the best area of the city.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Manager, el 27 may. 2024
Dear Guest,Thank you for your review! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our clean and well-equipped rooms. We appreciate your feedback regarding our breakfast and bus shuttle services. While we are conveniently located near the airport, we understand your concern about the area and will continue to strive for the best guest experience possible. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Bueno

Addison

Le gustó: Limpieza y condiciones de la propiedad
We kept having someone try and open our door in the middle of the night
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 25 may. 2024
Dear Addison,Thank you for bringing this concerning issue to our attention. We sincerely apologize for any inconvenience or discomfort caused by someone attempting to open your door during the night. Please rest assured that we take the safety and security of our guests very seriously, and we will investigate this matter thoroughly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Jeremiah

Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager, el 27 may. 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another exceptional stay!Sincerely, Hotel Manager

8/10 Bueno

Pat

Viaje familiar
Dust on furniture; no iron in one room; greasy fingerprints on door; bathroom very small.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Manager , el 24 may. 2024
Dear Guest,We apologize for the cleanliness and maintenance issues you encountered during your stay. This falls short of our standards, and we're taking immediate steps to address these concerns. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Aceptable

Christian

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Everything is run down.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 24 may. 2024
Dear Christian,We apologize for the disappointment you experienced due to the condition of our property. Your feedback is concerning, and we are taking immediate steps to address any maintenance issues to improve our facilities. Please accept our sincere apologies, and we hope to have the chance to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kellen

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When we arrived, we waited a very long time in the lobby. There was only one staff member and she seemed to be all over the place with the check ins. In the 45 min wait, we noticed suspicious people in the parking lot hanging around and the area felt unsafe. In fact, we didn’t even end up checking in/staying because we felt unsafe leaving our belongings in the car.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 22 may. 2024
Dear Kellen,We're truly sorry to hear about your experience upon arrival. Ensuring the safety and comfort of our guests is our utmost priority, and we apologize for any inconvenience or discomfort you experienced. Your feedback will be addressed with our team to prevent similar situations in the future. We hope you'll give us another chance to provide you with a better experience.Sincerely, Hotel Manager

10/10 Excelente

Ryan

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mexican restaurant right beside so it's perfect for late night eats.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 21 may. 2024
Dear Ryan,Thank you for sharing your experience! We're delighted to hear that you found the Mexican restaurant next door convenient for late-night eats. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excelente

Raymond

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent breakfast
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 21 may. 2024
Dear Raymond,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Hotel Manager

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We ate at the restaurant next door. Food was fine but others there had big problems
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 21 may. 2024
Dear Stephen,Thank you for your feedback. We hope the experience was enjoyable and memorable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excelente

MARQUITA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you so much ! Enjoyed. My stay very much
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear MARQUITA,We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled to have provided you with a memorable experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excelente

Abdullah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good nights sleep had by all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear Abdullah,We're thrilled to hear that you and your companions enjoyed a restful night's sleep during your stay with us. Providing a comfortable experience for our guests is our priority, and we're delighted to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Jeremy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great fir the price
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear Jeremy,Thank you for your positive feedback! We're delighted to hear that you found value in your stay with us. Providing a great experience at an affordable price is important to us, and we're thrilled that we could meet your expectations. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excelente

Latasha L

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear Latasha L,Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another 5-star stay in the future!Sincerely, Hotel Manager

6/10 Aceptable

Thomas

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear Thomas,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excelente

Leonard

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Good hotel for a one or two night stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 20 may. 2024
Dear Leonard,Thank you for your feedback! We're pleased to hear that you found our hotel suitable for a short stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

6/10 Aceptable

Jon

Fine
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 17 may. 2024
Dear Jon,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 Malo

Mary, Brewer

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Not much
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 15 may. 2024
Dear Mary,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel. The Mexican restaurant adjacent to the hotel was lauded for its food. However, a security guard was at the entrance, checking for weapons. Not much else around to eat
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 14 may. 2024
Dear Guest,Thank you for your review! We're glad you enjoyed the hotel and the food at the adjacent Mexican restaurant. The security measures are in place for the safety of all our guests. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Bueno

Janet, Airdrie

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager, el 14 may. 2024
Dear Guest,Thank you for your positive review! We're thrilled you enjoyed your stay with us. If you have any suggestions on how we can earn that extra star, we'd love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk was fine. I waited ten minutes while the cashier chatted on their cell phone BUT another desk clerk came out and was great.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 13 may. 2024
Dear Mark,Thank you for your feedback about your experience at our front desk. We apologize for the delay you experienced while waiting and for any inconvenience caused by the cashier's distraction. We appreciate your understanding and are glad to hear that another desk clerk was able to assist you effectively. We will address this issue with our team to ensure better service in the future. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience.Sincerely, Hotel Manager

4/10 Malo

D

They closed breakfast before 9:30 I arrive at 9:27 and it as all put away
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 12 may. 2024
Dear Guest,We apologize for the inconvenience you experienced with the breakfast hours. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on your next visit.Sincerely, Hotel Manager

8/10 Bueno

Rob

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The customer service at the desk was top notch!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 10 may. 2024
Dear Guest,Thank you for your kind words about our customer service at the front desk! We're thrilled to hear that you had a top-notch experience during your stay. Providing exceptional service to our guests is our priority, and we're delighted that our team was able to make your stay memorable. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Dawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the safety of a gated parking lot.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 9 may. 2024
Dear Dawn,Thank you for your feedback. We're thrilled to hear that you appreciated the safety of our gated parking lot during your stay. Your comfort and security are important to us, and we're glad you felt safe and secure during your time with us. We look forward to welcoming you back!Sincerely, Hotel Manager