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Opiniones de OYO Hotel Memphis TN I-40

2.5 out of 5
OYO Hotel Memphis TN I-40
6101 Shelby Oaks Dr., Memphis, TN

Opiniones

4.6
Puntuación de 10, es decir, Excelente. Basada en 115 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 121 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 143 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 503 de 1002 opiniones" "

4.8/10

Limpieza

5.4/10

Servicio y personal

4.6/10

Servicios

4.4/10

Condiciones de la propiedad

4.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Manuel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un lugar feo sucia insegura mucho ruido los cuarto todos viejos
Se hospedó 7 noches en abril de 2024
Respuesta de Noah, el 2 may. 2024
Hi, Manuel! We are sad about the nasty experience. We do not want our guests to go through this kind of experience. Hence, we have escalated this to the relevant team to avoid such issues in the future. Regards, Noah

4/10 Malo

Arnoldo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No lo recomiendo
Se hospedó 2 noches en noviembre de 2023
Respuesta de sam, el 20 nov. 2023
Respected Guest,Thank you so much for your feedback. We appreciate your stay. Thank you for choosing OYO.

2/10 Terrible

Hector

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible
Se hospedó 1 noche en julio de 2023
Respuesta de Eva, el 29 jul. 2023
Hi, Hector! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

6/10 Aceptable

Oscar Enrique

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Ava, el 5 jul. 2023
Hi, Oscar! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Olguita

Se hospedó 1 noche en enero de 2023
Respuesta de Ava, el 19 abr. 2023
Hi, Olguita! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

Lorena

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto el ares pero el hotel deja mucho que desear. Estuve una semana hospedada ahí y durante tres dias no hubo agua caliente y hacía mucho frío, al hacer el reclamo me corrieron del ahí pero no me fui claro porque no tenia a donde ir…
Se hospedó 6 noches en febrero de 2023
Respuesta de Ava, el 2 mar. 2023
Lamentamos mucho lo ocurrido, Lorena. Estamos trabajando duro para ofrecer una gran experiencia de servicio cada vez que alguien visita nuestro hotel. Esperamos poder mejorar su experiencia con nosotros. Saludos, Ava

2/10 Terrible

Carlos

Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022
Respuesta de Greta, el 19 sept. 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es una estafa. Las fotografías no concuerdan. Es un lugar sucio, sábanas manchadas, sin limpieza y cortinas rotas y manchadas.
Se hospedó 2 noches en octubre de 2021
Respuesta de Jaime, el 5 oct. 2021
Hola, lamentamos mucho saber que su experiencia con nosotros no ha sido agradable. Definitivamente trabajaremos en su comentario para proporcionar la mejor experiencia posible la próxima vez Saludos, Jaime

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Inseguro mucho movimiento de oerzonas extrañas susio
Se hospedó 1 noche en agosto de 2021
Respuesta de Leo, el 16 ago. 2021
¡Hola, Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en su comentario para ofrecer la mejor experiencia posible la próxima vez. Saludos, Barbara

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a horrible place. Don’t ever stay here. As soon as I got there I didn’t feel safe. I checked in and when I got to my bedroom it was open, the room was dirty, the beds were “made”, I could tell that the room wasn’t cleaned at all after the other guests left. Horrible experience. DON’T STAY HERE!
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Adilo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Excelente, especialmente El señor de la recepción es todo un caballero, además el hotel estaba súper limpio Y acogedor
Se hospedó 1 noche en mayo de 2021
Respuesta de Leo, el 19 may. 2021
Hi, Adilo! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Jose A

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2019
Respuesta de Cheshta, el 19 sept. 2019
Hi, Jose! Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Edward, el 8 sept. 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza
El pasito tenia Mucho apesté a marijuana y se metía al cuarto.
Se hospedó 2 noches en junio de 2019
Respuesta de Edward, el 29 jun. 2019
Hi, We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Edward

10/10 Excelente

Julio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was easy and fast
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jacob

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We weren't able to stay there because our room was under maintenance and they were all booked.And didn't tell expedia about it and then we went ahead and got charged for our room even though we weren't able to stay there. The hotel did not want give us our money back but expedia was great and got it back for us.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Bryant

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The toilet was mess up, seen a couple of bugs, wasnt a mini refrigerator, wasnt any cable
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Manaye

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not bad
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Makia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible do not recommend
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Tanaver

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst worst worst hotel ever seen I vacated without spending a time for more than 10 min
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jonathan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place is super sketchy
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Bryan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasant
Se hospedó 1 noche en abril de 2024

4/10 Malo

Donald

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Well I get to my room...there is not main light..half of my TV was busted and no cable...the wifi barely worked..there was mold on the lamps in the room..the bed was very uncomfortable..I had better rooms at motel 6
Se hospedó 1 noche en abril de 2024

4/10 Malo

Odis, Atoka

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en abril de 2024
Respuesta de Barbara, el 2 may. 2024
Hi, Odis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Kathy

No le gustó: Condiciones de la propiedad
Elevator didn't work, assigned room on 2nd floor, at end of long, un-decorated hall. Asked for my money back & left.
Se hospedó 1 noche en abril de 2024
Respuesta de Barbara, el 2 may. 2024
Hi, Kathy! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

tracey

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Khaled

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
People were smoling inside facilities
Se hospedó 1 noche en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

2/10 Terrible

Nilsa

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No nos quedamos. Inseguro la puerta que conectaba con el cuarto del lado no cerraba y la cerradura no funcionaba; sucio, roto, parecía un edificio de fantasmas. Fue una pesadilla.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Querido invitado,Muchas gracias por tus comentarios. Realmente apreciamos su estadía. Estamos haciendo todo lo posible para mejorar para nuestros huéspedes. Esperamos verle nuevamente en OYO Townhouse Memphis.

2/10 Terrible

Monique

Se hospedó 2 noches en marzo de 2024
Respuesta de Barbara, el 2 may. 2024
Hi, Monique! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

Sheryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When i arrived, my reservation was there, but my room had been rented to another. There wasn't a room available at all. I had reserved my room through expedia. It took me hours and some further travel to find a place to stay. It was a nightmare after traveling for hours and being fatigued to find i couldn't rest yet when i tracked oyo.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

2/10 Terrible

Mack

Se hospedó 1 noche en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

10/10 Excelente

Tj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 6 noches en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

8/10 Bueno

Minel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

2/10 Terrible

Lee

No le gustó: Limpieza y condiciones de la propiedad
Walls were dirty Mold on the ceiling Stayed in room 116. Bed was squeaky Just nasty
Se hospedó 1 noche en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

10/10 Excelente

Kobe

Le gustó: Servicio y personal y condiciones de la propiedad
Was good just wish the room was bigger
Se hospedó 2 noches en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Yes a nice 👍 stay will visit again
Se hospedó 1 noche en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

2/10 Terrible

Erica

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
After we checked in and stuff we went to go look at the room the hallways felt like an old abandoned hospital and the elevator isn’t safe so we are taking the kids up and down the stairs but they had to change our room three times because they had ppl staying in the rooms before they gave us the correct room
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

6/10 Aceptable

Dominicque

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

2/10 Terrible

Tiandra

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nothing like the picture
Se hospedó 2 noches en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

10/10 Excelente

Gary

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's very quiet at night the cleaning crew is great
Se hospedó 1 noche en febrero de 2024
Respuesta de Ammy, el 3 abr. 2024
We appreciate your positive rating, Gary! We take pride in providing our guests with a great experience. Regards, Tim.

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
It’s a great place for the price.
Other than the thin walls, wet mold smell, loud guests, dingy sheets, creaky destroyed elevator, marijuana smells & ceilings leakages; this is a great place to stay. The wifi doesn’t work when you check in, the front desk told me that it usually takes about an hour to notice your phone and connect, which it did. The bed sheets had burned holes in it from cigarette ashes. The bathroom was actually the best part of the room, nice water pressure. The entire building reeked though. There was no pool that was available. No restaurant inside, but there is a Crackle Barrel literally right next door so that’s convenient. The walls are so thin that I heard 5 girls across my room having a reunion and as I laid in bed, I could hear next door a woman setting up a “meeting” with a gentleman for cost. So if this is your type of vibe, definitely book here! :)
Se hospedó 2 noches en febrero de 2024
Respuesta de Hill, el 10 abr. 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff Great very friendly environment
Se hospedó 1 noche en febrero de 2024
Respuesta de Ammy, el 3 abr. 2024
Thanks for the positive rating, Gary! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Darius

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible experience checking in
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Jenny

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty, smelly and worn down
Hotel was dirty and run down. Halls were scary and smelled like drugs. Would never stay again
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean building friendly staff house keeper nice
Se hospedó 1 noche en enero de 2024
Respuesta de Ammy, el 3 abr. 2024
Glad to see that you have rated us positively, Gary! Do give us more chances to delight you in the future. Regards, Noah.

10/10 Excelente

Kenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I've been staying here since last year when ever I have work done to my home, and this will be our go to go stay. Rooms were cleaned property is clean, staff is friendly and helpful. Close to walking distance restaurant. ✔️ This past weekend stay was Awesome. Thanks OYO staff
Se hospedó 1 noche en enero de 2024

4/10 Malo

Letarsha

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The property needs upgrading badly for the prices they charge. The heat was not working in my room and the clerk sent me to check two rooms “myself “ to see which one works.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Liana

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t stay!!!!!
Homeless people sleeping in lobby, no WiFi even though it is advertised, bugs in the room. Rude service when I got there. Resembles a halfway house or homeless shelter. People openly smoking pot in the halls.
Se hospedó 1 noche en enero de 2024
Respuesta de Hill, el 28 ene. 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.

2/10 Terrible

Dzmitry

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No good
Se hospedó 1 noche en enero de 2024
Respuesta de Hill, el 28 ene. 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.