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Opiniones de Ramada by Wyndham West Memphis

2.5 out of 5
Ramada by Wyndham West Memphis
2003 East Service Road, West Memphis, AR

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 232 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 293 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 204 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 148 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 123 de 1000 opiniones" "

6.8/10

Limpieza

8.0/10

Servicio y personal

6.4/10

Servicios

6.4/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Mara, Juarez

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Francisco

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Requiere remodelacion, sucio
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 14 sept. 2023
Dear Francisco,Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better experience.

6/10 Aceptable

Clarissa, Mcallen

Need clear
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 5 sept. 2023
Dear Clarissa,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.

8/10 Bueno

Jose

Le gustó: Servicios
Nise
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 19 ago. 2023
Dear Jose,Thank you for choosing Ramada by Wyndham West Memphis. Our team appreciates you taking the time to leave us a review. We are delighted to hear you had a wonderful experience with us, and we hope you will consider staying with us the next time you are in the area.

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hay mucha tranquilidad
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager , el 20 abr. 2023
Dear Luis,We are delighted to know that you appreciated our tranquil atmosphere. Thank you for sharing your input, and we hope to see you again soon!

10/10 Excelente

memechon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien good
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 24 ago. 2022
Thank you for the outstanding rating of your recent stay at Ramada by Wyndham West Memphis. We're glad you enjoyed your time with us and our excellent accommodations. It would be our pleasure to host you again should you return to West Memphis, so come back soon!

8/10 Bueno

Yolanda

Se hospedó 1 noche en julio de 2022

8/10 Bueno

Marjorie S

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal
Regular, necesitan una remodelación
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 24 abr. 2021
We appreciate your recent stay with us! Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our guests and will pass along your constructive feedback to our management team. It would be an honor to welcome you back to our hotel the next time you are in town!

10/10 Excelente

Lizbeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
La recepcionista fue muy amable y nos ayudó en todo. Muy buen servicio
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 7 abr. 2021
Dear Lizbeth, Thank you so much for the review. We are elated that you enjoyed our wonderful staff. Anytime you need another relaxing getaway with amazing service, count on Ramada West Memphis to deliver.

8/10 Bueno

Karen

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2021

8/10 Bueno

alvaro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Esta muy bien y es barato
El desayuno estuvo bastante bueno. Todo limpio y bien situado.
Se hospedó 1 noche en enero de 2020
Respuesta de General Manager, el 25 ene. 2020
Dear Alvaro, Thank you for sharing your experience with us here at Ramada West Memphis. We are delighted to know that you found our location convenient and breakfast tasty! Our staff works hard to provide the best for our guests and your feedback helps assure us we've succeeded. We look forward to welcoming you back the next time you are in town.

6/10 Aceptable

Adriana

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Kathryn

Le gustó: Servicio y personal
No le gustó: Limpieza
Mold in the shower, lots & lots of black mold
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 9 may. 2024
Dear Kathryn,Thank you for providing your review. We regret to hear about the condition of your shower and appreciate you bringing this to our attention. Your feedback is valuable to us, and we will address this concern promptly. We hope to have the opportunity to welcome you back in the future to change your perceptions.

2/10 Terrible

Jacqueline

Viaje en grupo
No le gustó: Servicios
NASTY!! would never stay there again. Gross, filthy, rotten food in fridge, AC barely cools the rooms, broken lamps. Horrible. We had three rooms and they were all the same.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 8 may. 2024
Dear Jacqueline,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and upkeep. This does not represent the level of accommodation we aim to provide, and we'll pass your comments along to the appropriate staff members. Should you be in the area again, we'd appreciate the chance to provide you with more suitable accommodations.

8/10 Bueno

Sally

Viaje familiar
Le gustó: Servicio y personal
More accessible for handicapped, rooms need to be upgraded
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Sally,Thank you for your review. Based on your rating, it seems you had an enjoyable overall experience. That said, your feedback will be shared with our internal team for further consideration, as we are always seeking ways to improve. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Aceptable

Jose

Viaje de negocios, Viaje familiar con niños
Was expecting it to be better for the price
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 2 may. 2024
Dear Jose,Thank you so much for the review. We want our guests to know they booked the best possible value when choosing us, and we're sorry to hear we were not able to deliver this experience to you. Please feel free to reach out to us and let us know if there's anything we can do to improve your next visit.

10/10 Excelente

Timothy

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Virginia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excess to the highway!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Virginia,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Ramada by Wyndham West Memphis.

2/10 Terrible

stephanie

No le gustó: Limpieza, servicios, condiciones de la propiedad
no hit water in shower
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Stephanie,The issues you raise are important to us. Please accept our apologies for any issues with the hot water. We recognize the inconvenience this caused, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

4/10 Malo

Milton

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Milton,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn you didn't enjoy your visit. Guest feedback is very important to us, and we would like to read more about how you felt we could improve your experience. We look forward to connecting with you.

4/10 Malo

Jessica

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed there 2 nights loud as hell with the highway right there Dirty and nothing in the area had to drive everywhere
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Hello Jessica,Thank you for sharing your experience. We are concerned to hear that the noise from the highway impacted your stay and that you were disappointed with the location. We value your feedback as it is crucial for our efforts to improve guest satisfaction. We hope to have another opportunity to host you, aiming to exceed your expectations and provide a much more positive experience.

10/10 Excelente

Dorothy

Viaje en pareja
Le gustó: Limpieza y servicios
Everything was great room was nice and clean
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Dorothy,Thank you for leaving us a perfect rating. We are glad that our high standards of cleanliness and accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back for another great experience.

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Lyn

No le gustó: Limpieza, servicios, condiciones de la propiedad
There were roaches in the bathroom. The lampshade was held together with clear packing tape. The walls are thin. There were stains on the pillows.
Respuesta de General Manager, el 20 mar. 2024
Dear Lyn,We're concerned to hear about the issues you encountered, including the condition of the amenities in your room. This feedback is invaluable as it highlights areas requiring immediate attention and improvement. We are committed to addressing these concerns promptly to ensure our accommodations meet the high standards our guests expect and deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

4/10 Malo

Lisa

Viaje familiar
No le gustó: Servicio y personal
The stay was terrible the room was cold called front dest to fix the heat he came and did nothing the mattress was old and warmed down you could feel the springs in the bed. At the bottom of the refrigerator was rusted my check out time was at 11am but they were forcing me to leave at 10:30 I had reservations for smoking but they gave me a non smokers room would never go back
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 12 feb. 2024
Dear Lisa, We are sorry to hear your stay with us fell short of your expectations, especially regarding our service and accommodations. We strive to ensure our guests have a comfortable, welcoming visit, and we regret you felt otherwise on this occasion. Rest assured, we appreciate you sharing your feedback as we work hard to make the appropriate changes and enhance our guest experience. We wish you well.

10/10 Excelente

John R

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
great staff, great value
really nice staff, and very quiet despite being right next to a busy freeway. I'd stay there anytime I'm i nMemphis. it's not fancy but great value
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear John,We were delighted to host your recent stay at Ramada by Wyndham West Memphis. It's wonderful to hear you had a positive experience and that you appreciated our peaceful accommodations and affordable rates, as well as the excellent service our team provided. Thank you for your kind comments, and we hope to have the pleasure of your company again soon.

10/10 Excelente

Sheila

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The clerk was niece
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager, el 29 ene. 2024
Dear Sheila,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon.

10/10 Excelente

Les

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Michel, Longview

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Amanda

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
As soon we we walked into our room there were multiple roaches walking across the table. We never got a refund from Expedia, even though the lady at the front desk said she would make sure we were refunded. Do NOT go to this hotel.
Respuesta de General Manager, el 8 ene. 2024
Dear Amanda,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at the hotel, at your earliest convenience, so that we can connect with you and discuss your stay further.

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were very friendly and accommodating! Beside the door handle being loose and it hard to get in and out, the room was nice and met our needs for an evening after a full day and night of travel. Mentioned the handle to the front desk and he said they would have maintenance come fix it the next day since it was late a night. Overall very satisfied!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 26 dic. 2023
Dear Jennifer,We loved having you with us at Ramada by Wyndham West Memphis. Our team will be thrilled to be recognized for their hard work and ability to resolve an issue you encountered. Thank you so much for the review. We can't wait to welcome you back again in the future. Happy Holidays!

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice!
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Dear Kimberly,With just one word, you've brightened our day at Ramada by Wyndham West Memphis! We're glad your stay was pleasant. Many thanks for your excellent rating, and we hope you'll come back!

6/10 Aceptable

Jacob

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Would stay again
It was easy to tell that it had been months since our room had been used or cleaned. But that was not much of a problem. The lighting was awful and the shower water pressure was " Military-Grade" for sure. But at least it had a Bible in the nightstand.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Dear Jacob,It was a pleasure hosting you on your trip! We apologize for the state of the room and the water pressure issue. We will let the maintenance and housekeeping staff know so that they can get onto this to fix it for you. We hope to get the chance to give you the service that you deserve on your next trip to Memphis!

8/10 Bueno

Dwayne

Viaje de negocios

8/10 Bueno

Orris

Le gustó: Limpieza, servicio y personal, servicios
Price was fair/reasonable. Breakfast was fine. Looks pleasant in lobby & outside but rooms, at least my room on first floor, #117 I think - across from door leading into parking lot. Needed some updates in bathroom incl. painting.
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 13 dic. 2023
Dear Orris,Thanks for your feedback and suggestions. Our team will follow up with your comments and correct them accordingly. We appreciate your review, and we look forward to having you visit again the next time you are in Memphis.

10/10 Excelente

Ashlie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

otis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
decent room. quiet
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear John, Thank you for taking the time to leave a review. We're delighted to hear that you had a quiet and comfortable stay in our hotel. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Lakevia

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Water was brown and very dirty. Couldn’t shower because of this reason and the heater didn’t work properly in the room. Was super cold the entire night
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Lakevia,Thank you for your feedback. We're very sorry to learn about the issues with the water and heater in your room, and we sincerely apologize for the inconvenience. Please rest assured that we've shared your comments with the appropriate staff members to ensure improvements are made immediately. Thanks again, and we'd love another chance to impress you.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear Kimberly,Thanks for being our guest at Ramada by Wyndham West Memphis. It's lovely to hear you had a great stay! Come back soon!

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza y servicio y personal
Ok
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear John, Thank you for your feedback. We appreciate your stay and hope to provide you with an even better experience in the future.

8/10 Bueno

Alexis

Nice people
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Dear Alexis,Thank you for your kind words. We're glad you felt welcome while you were here, and we look forward to your next stay at Ramada by Wyndham West Memphis!

6/10 Aceptable

SARBJIT, SILVER SPRING

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I liked their breakfast, pricing and staff. However, it does not match the Ramada's name as the property is in shambles. This place needs a serious remodeling. There is old paint peeling off the ceilings, maybe it is old asbestos. Carpet is nasty, all the furniture is old and grungy. It needs to be replaced. Beds need to be replaced.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 25 nov. 2023
Dear Sarbjit,While we thank you for being our guest and are happy you enjoyed a delicious breakfast and our wonderful staff, we are sorry you had a disappointing visit overall. Our team is always working to improve our offerings, so we will be sure to share your concerns. We're grateful for your time and wish you safe travels.

10/10 Excelente

nena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
It is a quet motel. It is clean. My heat/air did not work in my room
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 16 nov. 2023
Dear Nena,It's so good to hear that you enjoyed our peaceful atmosphere and dedication to cleanliness. We're glad you had an overall fantastic experience, and we appreciate your feedback regarding the air conditioning and heat in your room, as it aids our constant growth and improvement. That said, we hope to welcome you back to Ramada by Wyndham West Memphis soon for an even better experience.

4/10 Malo

Taran

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It was old and in need of some work. It looks newer but more like lipstick on a pig.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 4 nov. 2023
Dear Taran,Thank you for your feedback. We're glad you noticed some of our updated features, but we're disappointed that the overall experience didn't meet your expectations. We aim to offer an experience that goes beyond surface appeal, and we're committed to doing better.

6/10 Aceptable

randy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nice thing you could walk to another hotel and have a limited meal
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 28 oct. 2023
Dear Randy,Thank you for sharing your feedback with us. We're pleased you found us conveniently located. Your input regarding our culinary offerings is appreciated and will be discussed. We hope to continue improving our services to meet your expectations during your next visit.

4/10 Malo

Chanette, Joliet

Viaje familiar
No le gustó: Limpieza
It was not rite n the service was bad never will stay there again the phone was not working n the air was not working niether it was horrible.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager , el 27 oct. 2023
Dear Chanette,Your feedback is invaluable to us, and we regret that you encountered issues with the phone and air conditioning. We will address these issues promptly to ensure a more enjoyable experience for our future guests. We hope you'll stay with us in the future, allowing us the opportunity to provide you with a more satisfying experience.Sincerely,Ramada by Wyndham West Memphis

10/10 Excelente

Phil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the low price, friendly staff, and the clean room and bed. It met and exceeded all my expectations for a good nights rest. and I loved that it was an "easy-on-and-off the highway location" to get on to business the next day. The free breakfast waffle would have been perfect with more protein options like boiled eggs, or bacon, etc..
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager , el 27 oct. 2023
Dear Phil,Thank you for sharing your experience at Ramada by Wyndham West Memphis. We are thrilled you enjoyed our affordable rates and friendly team. We are especially pleased to have exceeded your expectations for a good night's rest. Your suggestion regarding breakfast is greatly appreciated, and we will certainly consider it for future improvements. We look forward to the opportunity to welcome you back again soon.