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Opiniones de Residence Inn by Marriott Memphis Southaven

3 out of 5
Residence Inn by Marriott Memphis Southaven
7165 Sleepy Hollow Dr, Southaven, MS

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 106 de 189 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 46 de 189 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 189 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 189 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 189 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

9.2/10

Servicios

8.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

CLAUDIA, bucaramanga

Le gustó: Servicio y personal
Bien aunque el pasillo que conducia a las habitaciones olian un poco mal

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en marzo de 2024
Respuesta de RP, el 16 abr. 2024
Thank you for taking the time to share your experience with us! We can't wait to welcome you again!

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mr.Al and Ms. Ruth were amazing. The entire staff was friendly and welcoming
Se hospedó 2 noches en febrero de 2024
Respuesta de Rykalah Peterson, el 26 feb. 2024
Thank you for sharing your experience with us! I agree with you, Mr.Al and Ms.Ruth are top tier. We can't wait to see you again!

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Rykalah Peterson, el 11 ene. 2024
Thank you for sharing your feed back with us. We hope to welcome you again soon!

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely Staying Again
The customer service provided by the front office staff was excellent.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rykalah Peterson, el 11 ene. 2024
Thank you for sharing your experience with us. We are looking forward to seeing you again

4/10 Malo

Sharon

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Rykalah Peterson, el 10 ene. 2024
Thank you for taking the time to share your experience with us! I am so sorry this was not a good stay for you. I will be sure to share your comments/concerns with the leadership team as a way for us to improve. We appreciate you for choosing to stay with us.

10/10 Excelente

Bobby

Se hospedó 1 noche en diciembre de 2023
Respuesta de Rykalah Peterson, el 10 ene. 2024
Thank you for taking the time to share your feed back with us! We appreciate you and hope to see you again soon.

10/10 Excelente

Bobby

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Big spacious room. Clean and quiet
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rykalah Peterson, el 10 ene. 2024
Thank you for sharing your experience with us! We can't wait to welcome you again soon.

10/10 Excelente

VENIS

Se hospedó 5 noches en noviembre de 2023
Respuesta de Rykalah Peterson, el 10 ene. 2024
Thank you for taking the time to share your experience with us! We can't wait to welcome you again.

10/10 Excelente

Chase

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything ok
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rykalah Peterson, el 28 nov. 2023
Thank you for sharing your feed back with us! We hope to welcome you again soon.

6/10 Aceptable

Melvina

Viaje familiar
Le gustó: Servicio y personal
The property seems to be in good condition. What I did not like was the old carpet and bathrooms. I was very disappointed with the toilet seat in the bathroom, needs to be changed, I had to use the bathroom in the lobby
Se hospedó 2 noches en octubre de 2023
Respuesta de Rykalah Peterson, el 10 oct. 2023
Thank you for taking the time to share your feed back with us. We will be sure to share your comments with the leadership team as a way for us to improve. We are so sorry that you were not happy with your room. We hope that if you're ever in the Southaven area again, you can give us a chance.

10/10 Excelente

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en agosto de 2023
Respuesta de Rykalah Peterson, el 29 ago. 2023
Thank you for sharing your experience with us! We hope to welcome you again soon.

8/10 Bueno

Doris

Le gustó: Limpieza
The room had ripped carpet
Se hospedó 1 noche en julio de 2023
Respuesta de Rykalah, el 31 jul. 2023
Thank you for sharing your feed back with us. We will be sure to share your comments with our maintenance team for improvement. We hope to welcome you again soon.

8/10 Bueno

Gail

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The Staff was Friendly. Nice Quiet Area. The Breakfast was Excellent. The only Compliant We Have Is The Rooms Need To Be Updated Very Old Carpet and one of The Vanity Drawers Fell Apart We Did Report it to the Front Desk. We Travel Quite often to the Residents inn in Chandler Az as Well That Location needs upgrades as well Their Breakfast was Not as Good as Southaven Tennessee Hopefully I Will See Some Upgrades Soon.
Se hospedó 6 noches en mayo de 2023
Respuesta de Rykalah Peterson, el 1 jun. 2023
Thanks for sharing your feed back with us! We do plan to have some upgrades done to our rooms in the near future. We hope to welcome you again soon.

10/10 Excelente

Charolette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Rykalah, el 1 may. 2023
Thanks for staying with us and sharing your feed back. We hope to welcome you again soon.

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here was the nicest group I have ever encountered in a hotel. Friendly, helpful and so nice to be around. I will definitely stay at this Residence Inn again.
Se hospedó 4 noches en abril de 2023
Respuesta de Rykalah Peterson, el 17 abr. 2023
Thank you for sharing your feed back with us! We hope to welcome you again soon.

8/10 Bueno

DEONTAE

Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was good
Se hospedó 1 noche en marzo de 2023
Respuesta de Rykalah Peterson, el 10 abr. 2023
Thank you for sharing your honest feed back. We appreciate you and hope to welcome you again soon.

10/10 Excelente

Ovidiu, Baltimore

Se hospedó 1 noche en febrero de 2023
Respuesta de Rykalah, el 13 mar. 2023
Thank you for your 5 star review. We hope to welcome you again soon.

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Servicios
The hotel is in a good location near the expressway and several restaurants and shopping areas. The staff is very friendly and helpful. Our room needed about three repairs and there aren't enough cleaning staff.
Respuesta de Rykalah Peterson, el 5 ene. 2023
Thank your for sharing your honest feedback. We are working very hard to increase our staffing levels. We hope to welcome you again soon

4/10 Malo

Niesha

Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Heat didn’t work and got no compensation
Respuesta de Rykalah Peterson , el 25 dic. 2022
Niesha, Thank you for sharing your feedback with us regarding your recent stay. I sincerely apologize for the issues you encountered with your room. Due to extreme temps, our room heaters did have trouble keeping our rooms warm. I hope this does not aid you from staying with us again in the future. We hope to welcome you again.

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Rykalah Peterson, el 13 sept. 2022
Thank you for your feedback!

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Kerri

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly, room was nice and very clean. Convenient to restaurants, shopping, and the airport.
Se hospedó 1 noche en junio de 2022
Respuesta de Rykalah Peterson, el 20 jun. 2022
Thank you for sharing your experience with us. We look forward to seeing you again in the near future.

10/10 Excelente

Demeda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was great! The staff were extremely friendly. It is very close to restaurants and shopping. Tangers Outlet is about a mile or so away. My only complaint would be that breakfast could've been better considering the price point per night.
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Bonnie Lou

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean!!
Se hospedó 4 noches en mayo de 2022

6/10 Aceptable

Joni

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1. The location was near end of Memphis airport flight path. Fedex plans departed continously during the middle of the night. 2. The decor was trendy but very dark. Not really compatible for a woman business traveler. Didn't like going down dark hallways and dark elevator. The walls were charcoal black and absorbed the hall lighting.
Se hospedó 1 noche en abril de 2022

4/10 Malo

Donna

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing for the price
The hotel was clean. The front desk clerk was friendly and the room was nice. There was no hand soap in the bathroom or kitchen which bothered me a lot! The gym was tiny, but somewhat adequate. The full complimentary breakfast was a joke. The set up was horrible, It puts everyone in the same little hallway to grab whatever pastry or muffins or bread they have out, using one toaster and some the smallest orange juice cups I have seen. One of the reasons I picked this hotel was for the breakfast and money saved, however, that was not the case. Quite disappointing
Se hospedó 1 noche en abril de 2022

10/10 Excelente

James, Russellville

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Richard

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en julio de 2021

8/10 Bueno

Cherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Marsha

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2021

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We requested ADA room and were told we would get one. At check in we were told they did not have one available. Carpet in room under dining room table was torn, toilet seat cover in one bathroom was broken and frame on glass closet door in one bedroom was broken
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2021
Respuesta de Rykalah Peterson, el 31 mar. 2021
Thank you for choosing to stay with us here at the Residence Inn Southaven. We hope to see you again soon.

8/10 Bueno

ANGELA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everytjing was amazing. The staff was friendly and helpful. Especially Ms. Ruth at the front desk.
Se hospedó 1 noche en marzo de 2021
Respuesta de Rykalah Peterson, el 12 mar. 2021
Thank you so much for sharing your feedback! I will be sure to let Ms.Ruth know you mentioned her name. We hope to see you again if you're ever in the Southaven area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2021
Respuesta de Rykalah Peterson, el 31 mar. 2021
Thank you for choosing to stay with us here at Residence Inn Southaven. We appreciate your feedback!

8/10 Bueno

Doug

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff is very friendly and accommodating
Se hospedó 1 noche en febrero de 2021
Respuesta de Rykalah Peterson, el 13 feb. 2021
Thank you for your feedback! We hope to see you again if you're ever in the Southaven area.

8/10 Bueno

Ruby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Nice hotel and room with exception cold bedroom and crowded parking lot. Love the location.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Rykalah Peterson, el 11 feb. 2021
Thank you for sharing your feedback! We appreciate you.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en enero de 2021
Respuesta de Rykalah Peterson, el 11 feb. 2021
Thank you for your feedback!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and probably refurbished recently. Good mattress gave good nights sleep. We had 2 dogs with us and they were greeted as good as we were! Good substantial breakfast including ham and eggs, bagels, with the trimmings. Will definitely return
Se hospedó 1 noche en enero de 2021
Respuesta de Nicole, el 2 feb. 2021
Wow! Thank you for your fabulous review. We appreciate your business and feedback. We are so happy to hear that you and your fur babies enjoyed staying with us. We are looking forward to your return!

2/10 Terrible

Shamonica

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Everything was great. Until I was told that I’ll get my deposit within 30 days,Bc of my card. It’s been 2 month and still haven’t received my deposit. I had 3 rooms. And every time I call to speak to customer service they give me the run around. But I think the cashier charged me for a extra room. Instead of my deposit. Bc instead of the deposit being 75.00 it was 89 and some change. I was a faithful customer. But I won’t be back.
Se hospedó 1 noche en agosto de 2020
Respuesta de Nicole, el 2 feb. 2021
Thank you for your review and feedback. We appreciate you choosing the Residence Inn Southaven for your recent stay. The issue you encountered has been resolved.

4/10 Malo

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
the property was very nice and clean ,i love to stay with the residents inn all except for one stay the room was molly and the water took soooooo long to get hot!!
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Thank you for your review and feedback. We appreciate you choosing Residence Inn Southaven. We hope you stay with us again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property looks newer but the stove in our unit was old and our carpet had several spots where it was ripped. It was generally a nice unit with plenty of space for our 5 people.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Thank you for your review and feedback. We appreciate your business and hope to see you again soon.

10/10 Excelente

Eddie lee

Se hospedó 2 noches en diciembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Thank you for your great review! We appreciate you choosing the Residence Inn Southaven!

10/10 Excelente

Chelsey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Wow! Thank you for a fabulous review. We hope you come back and stay with us again soon.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Thank you for a great review! We hope you come back and stay with us again soon.

10/10 Excelente

Shamonica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de Nicole, el 26 ene. 2021
Thank you for a great review! We hope you come back and stay with again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay, will stay again
Se hospedó 2 noches en octubre de 2020

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Rykalah Peterson, el 13 oct. 2020
Thank you for sharing your feedback about your recent stay with us at Residence Inn Southaven. We appreciate you and hope to see you again soon!