Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Antoni, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to see what went wrong. Also, please know that for reservations made through a third-party prepaid booking site, financial inquiries must be made through them. However, we suggest reaching out to the hotel as soon as possible if we can assist in resolving this issue. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We are so sorry to learn that you did not feel safe. We try our best to stay on top of these issues and are diligently working on improving our hotel. We thank you for sharing your concerns. Please contact us directly so we may discuss this further..

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Venkata, Thank you for sharing your review. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. This inconvenience in no way excuses the way our associates handled the situation. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality you should have received during this visit; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us. We are glad you had an overall pleasant stay. However, we are sorry for not meeting all your expectations. Our housekeeping team works hard to keep the entire hotel clean and up-to-date. However, we are sorry if they missed catching the areas you mentioned. We have shared your remarks with the housekeeping team to review the room and take action accordingly. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Daniel, Thank you for choosing our hotel and sharing your thoughtful feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We genuinely appreciate you informing us about your observations so we can address them with the concerned individuals to ensure we always meet the high standards expected from us. We hope you will allow us to host you again, as we would welcome the opportunity to show you the seamless stay we usually provide.Sincerely, Hotel Management

Hello Sonia,We apologize about your experience with us. Please be sure to speak with the staff and or manager on duty when your accommodations are not met. Thank you for your review.

Dear Guest, thank you for your appreciation of the check-in process and our staff, Von. Also, it is glad to know that your room was clean and comfortable for your needs. However, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We will share your comments regarding the update with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Once again, we are sorry for letting you down. Please be assured that we understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the area. Sincerely, Hotel Management

Dear Dexter, we are very sorry for the inconvenience caused to you due to the reservation not being confirmed by our front desk. Please allow us to review what went wrong. You are always welcome to reach out to the hotel for any assistance on the matter. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve.SincerelyHotel Management

Dear Latachia, earning the title of the best hotel you have ever stayed at is a pleasure! All of us at Extended Stay America appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Sincerely,Hotel Management

Dawn, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and that we did not meet your expectations with the in-room amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. On a positive note, we are happy you were pleased with the service our front desk associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Kelsey, thank you for being our guest. The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our guest. We look forward to your next visit. Sincerely, Hotel Management

Mohamed, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

Emmy, thank you for taking the time to share your comments. Please accept our apologies for the unsatisfactory behavior of our associate. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

Lakeshia, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

Tyeisha, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

Crystal, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Lateefah, thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues and the delay you experienced at check-in. We will discuss your comments with the teams involved to ensure we deliver excellent accommodations and service. We are also sorry for the disturbance that caused the inconvenience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management