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Opiniones de Bonita Lakes Inn

2.5 out of 5
Bonita Lakes Inn
524 Bonita Lakes Dr, Meridian, MS

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 72 de 526 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 143 de 526 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 526 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 526 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 107 de 526 opiniones" "

6.2/10

Limpieza

7.2/10

Servicio y personal

5.4/10

Servicios

5.6/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Juana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Slow service, slow refunds, jus everything was terrible. Don’t buy a room online. It’s cheap and all but there’s a lot of cons to the room. I bought there a room and the lady said the rooms tv didn’t work and tried moving us to a “suite”. It came without the second queen bed and instead came with a pullout sofa bed.
Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara, el 12 sept. 2023
Hi, Juana! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Anabel

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo unico bueno es el esracionamiento. No recomiemdo este hotel a nadie. Nos dieron una habitacion con el baño sucio y tapado tampoco nos cabiaron de cuarto ni lo limpiaron. Pesimo servico
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Larry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was ready and we were tired
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and ready
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Markeon

Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Frankie

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing
Se hospedó 1 noche en abril de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fun
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Adam

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Lychelle

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Adam

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was really great
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Samantha

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Patrick

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Not my favorite stop
Needed a place to stay on my way to Texas, last minute. States pet friendly, but upon arrival there was a pet cleaning fee for each one. So that adds an additional $30 to the stay--when being budget conscience. That was not stated online. The smell of week penetrated the parking lot. The woman who checked me in seemed stoned or on something; you could tell from her eyes and extremely slow, slurred speech. Being a single woman traveling alone, it was a scary place at night. The sheets were stained and had holes in them, making them seem dirty. The blanket on the bed consisted of a very thin material, not a blanket. When I went to ask the desk for one, they didn't provide any. Although she did hand me one from the supply room that was snagged and ragged, to use. Not my favorite place, but the location was good near the highway.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Ernesto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Brittany

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

2/10 Terrible

dwane

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

dwane

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

tracy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were nasty , stains on sheets , throwup on mini fridge , used qtips under the sheets . Cigarette butts under beds in a non smoking room . Holes in the walls . Not what is pictured on line .
Se hospedó 2 noches en noviembre de 2023
Respuesta de Barbara, el 22 ene. 2024
Hi, Tracy! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 Terrible

Emberly

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First room gave me and my husband was dirty had sweet tea cup on floor then looked like blood on pillow I went switch rooms and next room bathroom light didn’t work and someone stole the tv remote
Se hospedó 1 noche en diciembre de 2023
Respuesta de Barbara, el 22 ene. 2024
Hi, Emberly! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

4/10 Malo

Travis

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Booked a non-smoking room, room given to me had obviously been smoked in due to the smell & numerous burn holes in the bed sheets. AC was cool at best, room stayed muggy entire night & held the stench of mildew & old, wet dust, room couldn't have been dusted in yrs!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Noah, el 22 ene. 2024
Hi, Travis! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah

2/10 Terrible

Amber

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It’s a mess
Got a non-smoking room SMELLS LIKE AN ASHTRAY!!!! Stains on all the bed linens Went to get more towels as the left 2 in the room for 3 people and they had none clean
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Latishea

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Both times each room was still not cleaned up to par for the amount of cash it cost
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Disappointed
I was told they have a free breakfast and in reality all they offer is coffee from 6 to 9:30
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Charley L

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Ericka

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Kevin, hackleburg

No le gustó: Limpieza y condiciones de la propiedad
Restart what's supernoise? I can and make that. Seem like wonderful people. But the property condition, the parking lot. It's not the best it definitely needed some holes patch in. The rooms says the open the door. Straight of smoke literally had to go down to the store and get for breeze and a glade plug in to try to knock to smoke. Smell out, was it the worst I've ever smelled? But I smell the couple rooms that were the same. The room's definitely needed a face lift. It's new furniture, the batting was great. Was comfortable. Sheets were soft but the furniture was terrible. And the TV was fairy old was one of the first flat screens ever made. I literally had to put a cup underneath it to hold it up straight. Because it was broken until did to the right. Look like someone had to try to steal it before. Other than that, it just needs a face lift and something to knock to smoke out and keep people from smoking in the rooms. So I give this 12 stars. But for the money that I paid. I wasn't expecting. Pretty much you get what you pay for I mean to get a room for $55 for 1 night cheapest have ever paid for a hotel.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ericka

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Hotel management very great!!!Housekeepers began to get lazy close to end of stay!But overall a good stay!!!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Marsha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best
Hotel very near and comfortable
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Lisa

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Felisha

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
WALLS AND DOORS NASTY
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Carol

Se hospedó 1 noche en octubre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Carol! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 Bueno

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Thanks for such a lovely review, Charles! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Ava

2/10 Terrible

Bennie Lynn

Viaje de negocios
No le gustó: Limpieza y servicio y personal
DISGUSTING!!!!!!!!
Run, dont walk, from this filthy, "roach coach" hotel!!! This non smoking room had cigarette burns on the tub and sheets. In this summer heat, the AC didn't hardly blow, and it took till morning to cool off. Shower curtain was filthy, and the walls wwre covered with writing, hand and foot prints. The door had been kicked open, and not repaired properly. This was as bad as it gets. How can it have a 6.0/10 rating?????
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Bennie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 Bueno

L Blake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Guest! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Ava

8/10 Bueno

Teresa

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

jovohn

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Carnie

Le gustó: Comodidad de las habitaciones
Nice getaway
It was nice. Need to get better towels and sheets that fit the bed. A few loud guys but overall it was a good place to stay.
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Brittanity

No le gustó: Limpieza y comodidad de las habitaciones
Worst hotel stay in my life
The worst hotel Ive ever lived in. There were roaches, the room was barely cleaned and linen was stained. Never in my life will i stay here again or recommend anyone
Se hospedó 1 noche en agosto de 2023
Respuesta de Maria, el 12 sept. 2023
Hi, Brittanity! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Maria

2/10 Terrible

Christopher

AC was badly in need of repair. No dials were functional or present, as long as we are on the subject. I woke in a pool of my own sweat. The property was old and very run down. Very friendly and helpful staff though.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Christopher! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

6/10 Aceptable

Justin

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
When it’s 101 degrees outside you would expect to check into a prepaid room with it already being cool. Air was not on and hardly blew when turned on. Very uncomfortable and hot for hours after check in. Had to go sit in my car with the air running just to cool off.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Justin! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 Terrible

JaMark

Se hospedó 1 noche en agosto de 2023
Respuesta de Barbara, el 12 sept. 2023
Sorry for the hassle you faced, Jamark! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Aceptable

Chelsey

Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Chelsey! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Scott

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Read this BEFORE you book!
The entire experience was a nightmare. I used this company to book our room, mistake #1. CLEARLY, anyone can list anything, that they deem sleep-able, as a room. Our first room key opened the door to a room that was piled with clothes and was about 95 degrees. The second key opened the door to a room that was about 90 degrees and smelled so bad we couldn’t even walk across the room. After reporting this one to management they offered us another room. My husband told them that they could just give us a refund but of course they can’t because we booked through this company. Management said that if we would look at room #3, should we decline, they would not contest it when they were contacted. We were escorted to the room, which was about 80 degrees with the a/c running. It didn’t smell as bad as the other and appeared to be slightly cleaner, so in an extremely exhausted state, we accepted the room. We discovered that ALL of the knobs were removed from the a/c unit so that wasn’t getting any better. The woman who escorted us returned, unprompted, with a candle and air freshener. That should tell you the condition of the air. We decided that we could stay long enough to get a good nap then get back on the road. I checked the shower and it wasn’t filthy so I decided to jump in. When I removed my shoes, I realized where the odor was coming from. The carpet was beyond funky. We literally kept our shoes on the entire time, only removed for the shower and the bed. Not done….
Se hospedó 1 noche en agosto de 2023
Respuesta de Tim, el 12 sept. 2023
Hi, Scott! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

6/10 Aceptable

Keith

Le gustó: Servicio y personal
Se hospedó 2 noches en julio de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Keith! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

4/10 Malo

inger

Se hospedó 1 noche en julio de 2023
Respuesta de Ammy, el 29 jul. 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Michael

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Ammy, el 22 jul. 2023
Hi, Michael! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excelente

Juan

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like everything very convenient and great service.
Se hospedó 1 noche en junio de 2023
Respuesta de Ammy, el 16 jul. 2023
Hi, Juan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

Helen

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I would never stay there again because the room was dirty. The bathroom wasn't clean and the towels where also dirty. The sheets had stains and the toilet was dirty too. It took a while for the room to cool cause it was very hot when we got there. The nice thing about it was the receptionist was very nice. She switch me rooms but the other room was in the same condition.
Se hospedó 1 noche en junio de 2023
Respuesta de Maria, el 5 jul. 2023
Hi, Helen! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

6/10 Aceptable

Ryan

Se hospedó 2 noches en junio de 2023
Respuesta de Noah, el 5 jul. 2023
We are extremely sorry to know this, Ryan! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 Malo

Jennifer

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The floors were filthy, the bedding looked like it hadn't been washed and one room had no towels in it.
Se hospedó 2 noches en junio de 2023
Respuesta de Lisa, el 24 jun. 2023
Hi, Jennifer! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa