Sala de estar en el lobby

Opiniones de Baymont by Wyndham Miami Doral

2.5 out of 5
Baymont by Wyndham Miami Doral
3805 NW 107TH Avenue, Doral, FL

Opiniones

5.4
Puntuación de 10, es decir, Excelente. Basada en 209 de 1158 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 162 de 1158 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 224 de 1158 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 192 de 1158 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 371 de 1158 opiniones" "

5.2/10

Limpieza

5.8/10

Servicio y personal

5.4/10

Servicios

5.2/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Henry Hernando

Viaje familiar
Excelente
Se hospedó 3 noches en mayo de 2024
Respuesta de Baymont In & Suites Staff , el 23 may. 2024
Hello Henry, thank you for the glowing review on your most recent stay here with us! We greatly appreciate you taking the time to do so as it helps us target all areas in which we can improve on! Therefore, thank you once more for delivering your feedback back to us! Farewell

10/10 Excelente

Luis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien.
Se hospedó 1 noche en mayo de 2024
Respuesta de Baymont In & Suites Staff , el 22 may. 2024
Hello Luis, thank you for taking the time to submit your feedback pertaining to your stay here with us. We will be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

10/10 Excelente

Aracely

Se hospedó 1 noche en mayo de 2024
Respuesta de Baymont In & Suites Staff , el 22 may. 2024
Hello Aracely, thank you for taking the time to submit your feedback pertaining to your stay here with us. We will be looking forward to servicing you once more!

2/10 Terrible

Javier Quintero

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta sucio
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Staff, el 17 may. 2024
Hello Javier, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

10/10 Excelente

Marcos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Needs to improve the cleaning of the rooms. The carpet was really dirty.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Staff, el 13 may. 2024
Hello Marcos, thank you for taking the time to submit your feedback pertaining to your most recent stay here with us. We will be taking into consideration your comments and concerns with the remainder of the staff in order to ensure that these areas of concern are being addressed properly. Thank you once more for taking the time to do so.

2/10 Terrible

ANGGELA, Lima

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Falta de limpieza, mantenimiento, nula preocupación por arreglar los desperfectos, gente sin preparación para atención al huésped. No funcionan los canales de TV, ni el control remoto, no funciona bien el teléfono de la habitación, tampoco el lector de las llaves para el ingreso, la presión del agua mínima en el piso 2, closet oxidado que me malogró toda la ropa que había colgado, las cortinas tampoco bajan del todo bien.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Staff, el 13 may. 2024
Hello Anggela, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

6/10 Aceptable

Carlos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Las habitaciones del hotel ya necesitan una remodelación su aspecto denota el paso del tiempo (pintura manchada, techo descascarado, huecos en las paredes), toallas que se sienten como lijas, cortinas en mal estado, muebles deteriorados no hay caja de seguridad, etc La zona es muy tranquila y segura, varios sitios de comida, farmacia y compras alrededor, a pocos minutos de áreas o centros comerciales. El lugar solo merece un poco de atención por parte de la cadena para tornarse en un lugar perfecto de alojamiento.
Se hospedó 4 noches en mayo de 2024
Respuesta de Hotel Staff, el 12 may. 2024
Hello Carlos, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

2/10 Terrible

Carla González del

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mal olor No respetaron la reserva Las 3 habitaciones que tenía reservadas eran de 2 camas matrimoniales (especificado que eran para 2 adultos 2 niñs, decidieron cambiarlas sin precio aviso) tuvimos que cambiar las habitaciones (por error del hotel) y decidieron cobrarme más porque ahora solo tenía habitaciones para 2 pax Muy mal servicio Habitación vieja, con alfombra sucia
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Staff, el 6 may. 2024
Hello Carla, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

2/10 Terrible

Juan

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Staff, el 12 may. 2024
Hello Juan, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

8/10 Bueno

Franz

Se hospedó 2 noches en abril de 2024
Respuesta de Baymont In & Suites Staff , el 22 may. 2024
Hello Franz, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

4/10 Malo

Maria

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The from desk attentions during our checking process, Friday night and the room conditions.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Staff, el 27 abr. 2024
Hello Maria, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

10/10 Excelente

Rosa María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien GRACIASSSSSSSSS
Se hospedó 2 noches en abril de 2024
Respuesta de Baymont In & Suites Staff , el 8 abr. 2024
Hello Rosa, thank you for taking the time to submit your feedback pertaining to your stay here with us. Therefore, thank you once more for taking the time in doing so.

2/10 Terrible

Brenda Iley Jiménez

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy mal servicio el elevador no sirvió nunca no limpiaron el cuarto solo 1 ves estuvimos 5 días no dejaban toallas i la señora que limpia muy mal carácter la verdad yo no regreso
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Staff, el 1 abr. 2024
Hello Brenda, thank you for taking the time to submit your feedback pertaining to your stay here with us. We would like to take this moment to apologize for any and all inconveniences that you may have faced throughout your stay. We will also be sharing your comments and concerns with the remainder of the staff in order to ensure that we are working towards improving these areas of concern. Therefore, thank you once more for taking the time in doing so.

10/10 Excelente

Yunior, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Baymont In & Suites Staff , el 25 mar. 2024
Hello Yunior, thank you for taking the time to submit your feedback regarding your stay here with us! We are always delighted to hear back from our guests as it helps up better understand and address aspects of our services in which we can improve on. But hearing your positive feedback is very greatly appreciated! Therefore, thank you once more for taking the imitative to do so.

2/10 Terrible

JUAN

Viaje en grupo
Muy mal servicio en el counter. No había ropa para el sofá cama. Mal gesto de la persona de la recepción
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Staff, el 5 mar. 2024
Hello Juan, thank you for taking the time to submit your feedback regarding your most recent stay here with us at the Baymont Inn & Suites! We will be taking into account your comments and concerns with the remainder of the staff here, and once again, we appreciate you telling us more about your stay! Take care!

10/10 Excelente

Tomas Enrique

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Baymont In & Suites Staff , el 13 feb. 2024
Thank you for your review!

8/10 Bueno

Engels

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Baymont In & Suites Staff , el 4 feb. 2024
Thank you for submitting your feedback on your most recent stay here with us! We'd hope to serve you once again!

6/10 Aceptable

luigi

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comodo pero muy sucio
Instalacion muy vieja y muy poco mantenimiento, muy sucios los pasillos y el ascensor, el hotel va en decadencia.
Se hospedó 7 noches en enero de 2024
Respuesta de Management Team, el 24 ene. 2024
Dear Luigi,Thank you for your feedback and I apologize it wasn’t a pleasant stay. I will make sure to reach out to the proper departments about the issues brought to our attention so we can get them addressed. However, looking into your reservation it does show that the property provided room service and they have no complain on file from your room. Thank you for your feedback once again.

10/10 Excelente

carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 3 noches en enero de 2024
Respuesta de Carolyn Reynoso, el 20 ene. 2024
Dear Carlos,Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon to Baymont by Wyndham Miami Doral!

2/10 Terrible

Teresita

Se hospedó 6 noches en diciembre de 2023
Respuesta de Management Team, el 11 ene. 2024
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your staying with us and wish you safe travels.

4/10 Malo

Ricardo

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Management Team, el 11 ene. 2024
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your staying with us and wish you safe travels.

6/10 Aceptable

virgilio

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Esta bastante vieja las alfombras la habitación no era la adecuada El baño con cortinero dañado y las alfombras con mal olor, no porque las señoras de limpieza no las limpien sino por el tiempo de uso la habitacion tienenunancontigua que esta en desuso y no huelen bien los muebles
Se hospedó 8 noches en diciembre de 2023
Respuesta de Management Team, el 11 ene. 2024
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate your staying with us and wish you safe travels.

8/10 Bueno

DANIEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bad thing was the sofabed was really crap, the mattress was just wires you couldn't sleep there
Se hospedó 2 noches en diciembre de 2023
Respuesta de Management Team, el 11 ene. 2024
We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology.We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat.Looking forward to welcoming you back and we are confident that you will see a better version of us then.

6/10 Aceptable

Akram

Se hospedó 4 noches en diciembre de 2023
Respuesta de Management Team, el 8 ene. 2024
Dear Akram,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology.Looking forward to welcoming you back and we are confident that you will see a better version of us then.

4/10 Malo

shantell

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management Team, el 29 dic. 2023
I'm sorry to hear that your stay did not meet your expectations. We will look into your concerns, in hopes to further improve our operations. Thank you!

2/10 Terrible

María Belen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pésimo servicio Pague por 5 personas y solicitaba que me asignen 2 habitaciones pero no lo hicieron Tampoco reembolsaron mi dinero No lo recomiendo Pésimo servicio
Respuesta de Management Team, el 20 dic. 2023
Dear María Belen,Thank you very much for the feedback on your experience. We apologize for the situation with your reservation and we understand how frustrating travel can be please know that we review your reservation you made two reservation under two different name and also both reservation did not have a request to be near each other. Thank you again for the review!

6/10 Aceptable

RINA

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023
Respuesta de Management Team, el 13 dic. 2023
Thank you so much for staying with us and for taking the time to write a review about your experience with us.Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience.

6/10 Aceptable

Jose, Cartago

Viaje en pareja
No le gustó: Limpieza
El hotel cumple con lo necesario para hospedarse en caso de querer ir de compras a la zona. Sin embargo la alfombra del pasillo y en específico la de mi cuarto estaba extremadamente sucia. Si caminas 10 pasos descalzo los pies te quedan negros de suciedad exagerada.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Management Team, el 6 dic. 2023
Dear Jose, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

8/10 Bueno

JOSE LUIS

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Desastre de limpieza
El tema de la limpieza es crítico, te dicen que lo limpian cada 3 días. Estuve hospedado 7 días y lo l8mpiaron una vez y eso porque estuve insistiendo. Mal servicio el proporcionado
Se hospedó 7 noches en octubre de 2023
Respuesta de Baymont In & Suites Staff , el 7 nov. 2023
Hello Jose, thank you for taking the time to submit your feedback on your recent stay with us. We are always eager to listen and obtain feedback from our guests as it helps up improve and address certain aspects of our overall guest satisfaction. Therefore, thank you once again for your feedback!

8/10 Bueno

Manuel Jimenez

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Bien ubicada para poder trasladarse a varios lugares
Se hospedó 5 noches en octubre de 2023
Respuesta de Baymont In & Suites Staff , el 7 nov. 2023
Hello Manuel, thank you for taking the time to submit your feedback on your recent stay with us. We are always eager to listen and obtain feedback from our guests as it helps up improve and address certain aspects of our overall guest satisfaction. Therefore, thank you once again for your feedback!

8/10 Bueno

Shaprisky

Se hospedó 3 noches en octubre de 2023
Respuesta de Baymont Hotel , el 26 oct. 2023
Dear Shaprisky, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Bueno

JUAN PABLO

Se hospedó 2 noches en octubre de 2023
Respuesta de Baymont In & Suites Staff , el 11 nov. 2023
Hello Juan, thank you for taking the time out of your day to submit your feedback! We are grateful to always hear back from our guests as it gives us the opportunity to address and correct areas in which our guest satisfaction may be lacking. Therefore, we will be taking into account your comments and concerns with the remainder of the staff and thank you once again for your feedback!

2/10 Terrible

Maria

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel está muy deteriorado tiene humedad por todos lado nada que ver con la fotos que ustedes ofrecen
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Staff, el 26 oct. 2023
Dear Maria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Ricardo, Tegucigalpa

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Está propiedad está muy descuidada y vieja, apesta a humedad y no tienen nada, ni hielo tenían en todo el Hotel y no se podía hacer nada para imprimir algún documento, jamas me volvería a quedar en este pésimo Hotel
Se hospedó 4 noches en octubre de 2023
Respuesta de Management Team, el 11 oct. 2023
Dear Ricardo,I sincerely apologize that your experience was anything less than satisfying. We know this is not the level of service you have come to expect from us and this will be addressed immediately. Our team is vigilantly maintaining the condition of the hotel, and our owners have already begun plans on a major renovation.Once again, I am so very sorry for any inconvenience and hope to have another chance to one day regain your confidence.

10/10 Excelente

Giancarlo

Le gustó: Limpieza, servicios, condiciones de la propiedad
👍👍
Se hospedó 1 noche en septiembre de 2023
Respuesta de Baymont In & Suites Staff , el 30 oct. 2023
Hello Giancarlo, thank you for taking the time to submit your feedback on your recent stay with us. We are always eager to listen and obtain feedback from our guests as it helps up improve and address certain aspects of our overall guest satisfaction. Therefore, thank you once again for your feedback!

2/10 Terrible

vicky

No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 5 oct. 2023
Hello Vicky, thank you for taking the time to submit your feedback! We are always excited and honored to hear back from our clients as it gives us a sense of what areas we can improve on to ensure that our overall guests satisfaction is met. We will be taking into consideration your comments and concerns in order to ensure that we are addressing these areas better. We would like to also take this time to apologize for any and all inconveniences that you may have faced whilst staying here with us. Thank you once more for your feedback!

4/10 Malo

Carlos

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy malo
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hotel Staff, el 1 oct. 2023
Hello Carlos, thank you for taking the time to submit your feedback! We are always excited and honored to hear back from our clients as it gives us a sense of what areas we can improve on to ensure that our overall guests satisfaction is met. We will be taking into consideration your comments and concerns in order to ensure that we are addressing these areas better. We would like to also take this time to apologize for any and all inconveniences that you may have faced whilst staying here with us. Thank you once more for your feedback!

6/10 Aceptable

César

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No limpian las habitaciones , sino cada tres días, ni cambian las toallas, pésimo por eso
Se hospedó 3 noches en septiembre de 2023
Respuesta de Management Team, el 22 sept. 2023
Dear Cesar,We would like to apologize for the concerns mentioned in your review. Please rest assured that we have taken the necessary steps and shared with our team to ensure this does not happen again.We hope that you and your wife can let us earn another opportunity to truly wow you with true hospitality.Thank you,

4/10 Malo

CARLOS

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No lo recomiendo
La atención fue pésima, nunca había café ni agua disponible, el desayuno Super pobre, muchos fumadores, en las habitaciones no hay nevera
Se hospedó 7 noches en septiembre de 2023
Respuesta de Hotel Staff, el 12 sept. 2023
Carlos, thank you for taking the time out of your day to submit your feedback and for taking the time to let us know what areas were beneficial and positive to your stay. We will be taking into account your comments and concerns and addressing them with the remainder of the staff as well. Thank you once more for your feedback!

10/10 Excelente

MANUEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good hotel. I always stay there every time I come to Miami
Se hospedó 2 noches en septiembre de 2023
Respuesta de Baymont In & Suites Staff , el 11 sept. 2023
Dear Manuel, Thank you for taking your valuable time to post a review of your recent stay with us. We regret to hear about your experience and your comments and concerns are currently under review and investigation with our management team

10/10 Excelente

Karla

Se hospedó 1 noche en septiembre de 2023
Respuesta de Baymont Inn & Suites, el 28 sept. 2023
Dear Karla,Thank you so kindly for your 5 out of 5 rating for our Baymont by Wyndham Miami Doral hotel. Much appreciated!

10/10 Excelente

Rigoberto

Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusta mucho la ubicacion y esta serca del dolfin mall
Se hospedó 9 noches en agosto de 2023
Respuesta de Baymont In & Suites Staff , el 9 sept. 2023
Dear Rigoberto, Thank you for taking your valuable time to post a review of your recent stay with us. We regret to hear about your experience and your comments and concerns are currently under review and investigation with our management team

10/10 Excelente

Jeankarlos

Se hospedó 2 noches en septiembre de 2023
Respuesta de Baymont In & Suites Staff , el 27 sept. 2023
Thank you for your feedback! We'd hope to serve you once more!

2/10 Terrible

Sonali

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Bad
Se hospedó 7 noches en agosto de 2023
Respuesta de Management Team, el 5 sept. 2023
Dear Sonali,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

6/10 Aceptable

Jimmy, San Juan

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Le hace falta mantenimiento y mejor limpieza
Respuesta de Management Team, el 30 ago. 2023
Dear Jimmy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

6/10 Aceptable

Jaime Ricardo

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en agosto de 2023
Respuesta de Management Team, el 25 ago. 2023
Greetings! Thank you for being our guest and for completing a review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.

10/10 Excelente

Luis jesus

Se hospedó 2 noches en agosto de 2023
Respuesta de Baymont In & Suites Staff , el 12 sept. 2023
Luis, thank you for taking the time out of your day to submit your feedback and for taking the time to let us know what areas were beneficial and positive to your stay. We will be taking into account your comments and concerns and addressing them with the remainder of the staff as well. Thank you once more for your feedback!

4/10 Malo

Jeannette

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Baja calidad actuak
Agua del café fría al desayuno, inicio desayuno a las 6 y a las 8 aún sin total servicio de comida, pocas mesas para desayunar. Habitación sin servicio de aseo, no cambio de toallas ni útiles de aseo personal. No funciona teléfono ni televisor. Estuve años atrás al emos una vez al año por 4-5 años pre pandemia pero ahora muy baja calidad
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Staff, el 22 ago. 2023
Hello Jeannette, Thank you for taking the time to submit your feedback. We are sorry to hear that your stay was an unpleasant one. We will be most definitely sharing your comments and concerns with the reminder of the staff to ensure that these factors don't repeat themselves again. We'd hope to serve you once more and change your experience with us. Thank you!

6/10 Aceptable

Gustavo Mazariegos

Viaje familiar
Las instalaciones no son muy agradables, las camas rechinan y el servicio de tv es malo.
Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 18 ago. 2023
Dear Gustavo,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

10/10 Excelente

Alfonso

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 18 ago. 2023
Dear Alfonso,Thank you for your rating our property Baymont by Wyndham Miami Doral 5 out of 5! We are delighted to hear that you enjoyed your stay and our team service. It was a privilege to serve you and we hope to see you again soon!