Dear Rocio, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

Dear Daniel, Thank you for rating your recent visit. We hope you enjoyed your time with us, and we apologize if your stay didn't meet every expectation. We hope to have another opportunity to welcome you back so we can show you a much-improved experience.Sincerely,Hotel Management

Dear KEYLA, Thank you for choosing our location and staying with us. We take our suites' cleanliness and pest control standards very seriously. We apologize for not meeting our commitment to providing clean and fresh accommodations. Please accept our apologies for any inconvenience caused. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Giovanni, Thank you for sharing your perspective. We understand that each guest has unique preferences, and we appreciate your acknowledgment of the hotel's simplicity. Our focus is on providing a comfortable place for rest. If there are specific aspects you believe could be enhanced to meet your needs better, please feel free to share your insights. We're committed to continuous improvement and value your feedback. We hope to host you again and make your stay even more enjoyable.Sincerely,Hotel Management

Dear Yanky, It was a pleasure having you as our guest at Extended Stay America. Thank you for your lovely review and for mentioning our wonderfully convenient location. We get great feedback on our location, and we are happy this made your stay even better! Thank you once more; we hope to see you again soon.Sincerely,Hotel Management

Dear Gonzalo, Thank you for choosing us and for writing a review about your recent stay. We're sorry to hear about the room odor and the issue with the water leak in your bathroom. Your concerns about breakfast options will be noted. We apologize for any inconvenience you experienced while trying to reach us. Your comments are valuable, and we'll work to ensure a more comfortable and responsive experience for future guests. Thank you for sharing your insights with us.Sincerely,Hotel Management

Dear Juan, Thank you for your review and for choosing Extended Stay America. We are thrilled to hear that you enjoyed your stay and have decided to extend your stay with us. Our team is dedicated to providing exceptional service and ensuring that our guests have a comfortable and enjoyable experience, and we are delighted we could achieve that with you. We appreciate your feedback and look forward to continuing to exceed your expectations during your stay with us.Sincerely,Hotel Management

Dear Aaron, On behalf of our team, we appreciate you staying with us and providing a review. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the concerns in your bathroom. This will be addressed, and we hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Glendo, Thank you for staying at Extended Stay America. We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We appreciate your generous review and hope you will be back to revisit soon. Thank you again.Sincerely,Hotel Management

Dear Enriique, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to host you again on your next visit to the city.Sincerely,Hotel Management

Dear KATIA, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Carlos, thank you for your review. Even though the generous rating does not reflect your comments, we apologize that our maintenance staff overlooked the bathroom area. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management

Dear Yordano, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

Dear Elieth, thank you for being our guest and taking the time to share your feedback. Although we are glad to see you had a pleasant stay, we are sorry we missed meeting some of your expectations. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Also, your feedback about our grab-n-go breakfast is shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

Edgar, we regret the situation you have described. Please know that we take accusations of this nature very seriously, so allow us some time to investigate the entire matter with the associates involved. Thank you for your patience and understanding in the meantime. Sincerely, Hotel Management

Carlos, thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management

Daniel, thank you for your honest evaluation. We are sorry for the inconvenience you experienced with the towels in your room. We will review this appropriately and make sure we are well-poised to serve you better. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have another occasion to meet and even exceed your expectations. Sincerely, Hotel Management

Thank you for staying with us and for sharing your feedback. Please accept our apologies for not living up to your expectations. We strive to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management

Elidania, thank you for being our guest. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit so that we can earn your 5-star rating. Sincerely, Hotel Management