dear guest,Thank you for your review.Unfortunately, being a booking with a prepaid and non cancelable rate, we could not find an alternative solution. My advice for future stays is to book directly through our Accor portal; this allows you to select flexible and cancelable rates.We thank you again for your comments and we hope to regain your trust very soon.

Estimado Huésped,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.Atentamente,Andrea Morandini - general manager

Dear guest,I do not see how I can answer to your review. If you can get in touch with me I will be more than pleased to give all the information you might need to answer all your queries.With personal kindest regards.Andrea Morandini - general manager

Dear Customer, Thank you for taking the time to review. I am sorry that the news was not according to your expectations. I ask you if you can contact me directly to be able to go deeper into the reasons for your assessment. Best regards, Andrea Morandini General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matteo Tognozzi General Manager

Dear guest,we thank you for your review.We are sorry that your room had the curtain detached, I will personally check with the housekeeper to find out the reason for this incovenience.As for the shuttle is by reservation by call from the airport to the hotel, at a cost of 5 per person from 05 to 10 am and from 6 to 11 pm in the afternoon. vice versa from the hotel to the airport is to be booked at check-in, the cost is the same as above; it is available every 30 minutes.In the other time slots we have a private transfer at a cost of 25 per room.We hope to have the opportunity to welcome you again so that we can show you the true quality of the Novotel Milano Malpensa.cordially

Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience. We take your comments seriously and will address these concerns with our team to ensure we improve our services and facilities. We strive to provide exceptional value and a comfortable stay for all our guests, and we regret that we fell short in meeting your expectations. Your input helps us identify areas for improvement, and we appreciate your honesty.Hoping to regain your trust and to have a new chance I send you my best regards

dear guest,we thank you for your feedback.We are sorry to have received such a low score. A comment regarding what was not to your liking would have been more than appreciated so that we understand what we failed at so that it does not happen again.Hoping to regain your trust I send my best regards

Dear guest,thank you for your feedback.We're sorry to receive just a 3 out 5 evaluation.A comment about your stay would helped us to understand what could be improved during your stay.Hoping to welcome you again soon I send my best regards

Lieber Gast,Wir danken Ihnen für Ihre Bewertung.Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht zufriedenstellend war.Es tut uns leid zu hören, dass Ihr Zimmer alle in Ihrer Bewertung erwähnten Probleme aufwies. In diesen Fällen liegt es in unserer Verantwortung, nach Benachrichtigung des Rezeptionspersonals den Zimmerwechsel vorzunehmen und ein Upgrade anzubieten, um die aufgetretenen Probleme zu beheben.In der Hoffnung, dass Sie uns eine neue Chance geben, wünschen wir Ihnen schöne FeiertageAufrichtigLieber Gast,Wir danken Ihnen für Ihre Bewertung.Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht zufriedenstellend war.Es tut uns leid zu hören, dass Ihr Zimmer alle in Ihrer Bewertung erwähnten Probleme aufwies. In diesen Fällen liegt es in unserer Verantwortung, nach Benachrichtigung des Rezeptionspersonals den Zimmerwechsel vorzunehmen und ein Upgrade anzubieten, um die aufgetretenen Probleme zu beheben.In der Hoffnung, dass Sie uns eine neue Chance geben, wünschen wir Ihnen schöne FeiertageAufrichtig

Caro ospite,La ringraziamo per la Sua recensione sul Novotel Milano Malpensa Airport. Apprezziamo il suo feedback, sia positivo che negativo, perché ci aiuta a migliorare i nostri servizi. Siamo lieti che abbia trovato la nostra posizione comoda per l'aeroporto. Ci rendiamo conto che le nostre camere e i nostri bagni necessitano di miglioramenti e stiamo prendendo provvedimenti per aggiornarli. Crediamo nell'offerta di un comfort e di una convenienza superiori ai nostri ospiti e ci scusiamo per eventuali carenze in questo senso. In quanto hotel orientato al cliente, apprezziamo la sua opinione e la terremo in considerazione per continuare ad apportare miglioramenti. Ci auguriamo di poterla riaccogliere presto!Andrea Morandini - Direttore Generale

Dear Guest, We are very sorry to hear that your experience at our Novotel Milano Malpensa Airport was not satisfactory. We always strive to provide the best possible service to our guests and it is unfortunate that in this instance we failed to deliver. Please accept our sincerest apologies for any inconvenience caused during your stay. We would really appreciate any additional information you could provide about your experience so we can use it to improve our services in the future. We hope you give us an opportunity to make up for the disappointing stay and show you what a true Novotel experience looks like.

Cara ospite,la ringraziamo per la sua recensione. Mi dispiace leggere che la sua camera non fosse all'altezza delle sue aspettative.Le chiedo, gentilmente, di informarmi se abbia avvisato lo staff alla reception delle condizioni della camera menzionate nel suo commento, in modo da poter provvedere alla pulizia immediata della camera e, qualora lo staff delle pulizie non fosse presente, effettuare un cambio camera.La informo, altresì, che ho appurato personalmente con la governante lo stato della sua camera e non abbiamo riscontrato ciò da lei indicato.Mi dispiace, dunque, leggere dei termini così poco gradevoli.Non esiti a contattarci per eventuali chiarimenti.cordialmente