Exterior

Opiniones de Best Western Plus Bloomington Hotel

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 392 de 1232 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 321 de 1232 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 215 de 1232 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 157 de 1232 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 147 de 1232 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

7.4/10

Servicios

7.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cristian

Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Cristian, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager

6/10 Aceptable

Apolonio

Viaje en pareja
Le gustó: Servicio y personal y servicios
Es buena lo unico fue un pasillo que estaba un poco incomodo para caminar por la alfombra que estaba en mal estado ;lo demas bien
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 mar. 2024
Dear Apolonio, Thank you for taking the time to share your observations. While we are glad you liked many aspects of your stay, we are sorry for the concerns you had with the carpet in the hallway and for any inconvenience this caused. We will share your comments appropriately and are grateful for your patience. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Best Regards,G Pike,General Manager

10/10 Excelente

Rodolfo

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Alma

Le gustó: Servicios y condiciones de la propiedad
La estancia agradable
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 16 oct. 2023
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

Arnol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 16 oct. 2023
We are so happy you enjoyed our pool! We look forward to seeing you next time for more splashes and more fun!

10/10 Excelente

arturo

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 2 oct. 2023
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

marcos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 2 ago. 2023
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed accommodating you as much as you enjoyed your stay. I hope your next stay is just around the corner.

10/10 Excelente

arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en julio de 2023
Respuesta de Manager, el 2 ago. 2023
We have high standards of hospitality and service and we strive to give you the best experience at the best value! Thank you so much for staying at our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excelente

Francisco

Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 24 jul. 2023
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

julio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its fine 👍
Se hospedó 1 noche en junio de 2023
Respuesta de Dominic GM, el 18 jun. 2023
Thank you for your review. What could be have done to make it a 5 experience?

4/10 Malo

Brissa

No le gustó: Limpieza y condiciones de la propiedad
Sucio, se pelaron dos veces muy sucia la alberca las habitaciones sin sábanas y colchas
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 20 mar. 2023
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, but I really appreciate you bringing this issue to my attention. We look forward to seeing you soon.

10/10 Excelente

Carolina

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 7 abr. 2023
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your positive ratings. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excelente

Alfredo

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente Servicio la Dama de recepción hablaba español y atendió a toda nuestra familia para 3 habitaciones y entrada ready a la 1:00pm
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 14 mar. 2023
Realmente apreciamos su negocio y su confianza en nosotros. Estoy muy feliz de saber que nuestro personal y servicio cumplieron con sus necesidades y expectativas. Esperamos darle la bienvenida nuevamente al hotel en un futuro cercano.

10/10 Excelente

Danny

Se hospedó 2 noches en enero de 2023

10/10 Excelente

Lizbeth

Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Edgar

Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Edgar

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Biene pero mala recepción
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

arturo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pues pase mal llegando no había mi reservación esperé mucho rato por error de expedía y del hotel después me dan una habitación y llego y me dieron una habitación sucia pero de mas todo bien
Se hospedó 2 noches en septiembre de 2021
Respuesta de mark olson gm, el 27 sept. 2021
thanks

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Llegamos después de la media noche y todo perfecto.
Se hospedó 1 noche en julio de 2021
Respuesta de mark olson gm, el 16 jul. 2021
thanks for the perfect score

10/10 Excelente

Rosa

Le gustó: Limpieza y servicio y personal
Good stay
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Walking distance to the mall
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Andrew,Thank you for choosing Best Western Plus Bloomington Hotel. It's wonderful to hear you appreciated our convenient location near the mall. We greatly enjoyed having you stay with us and look forward to welcoming you back soon!

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Kenneth,We're delighted you enjoyed your stay at Best Western Plus Bloomington Hotel! Please come see us again soon.

2/10 Terrible

Danielle

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Neighbors in room across were yelling all night.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Danielle,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced regarding noise. Please know we are always here to assist if you have concerns during your visit. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excelente

Marcela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located across the street from the Mall of America. The pool area was a plus for the little ones.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Marcela,Our day is brightened by your outstanding rating of Best Western Plus Bloomington Hotel! It's great that our family-friendly pool area and proximity to the Mall of America made your stay pleasant. Thank you for your thoughtful praise, and we hope to see you again.

10/10 Excelente

Kit bun bunny

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff really helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Kit,We greatly value your recognition of our team's hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful experience.

10/10 Excelente

GAO NOU, EAU CLAIRE

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Executive room was big and roomy. Nice and Quiet. Room was clean, balcony door was left open so the room had a strong smell of chlorine when we got in.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Gao,Thank you for being our guest recently. We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our high standards of cleanliness and peaceful atmosphere. Your feedback will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here at Best Western Plus Bloomington Hotel, and we hope you return soon!

8/10 Bueno

cheryl

Viaje familiar
Le gustó: Condiciones de la propiedad
Clean and close to shopping
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 3 may. 2024
Dear Cheryl,Cleanliness, comfort, and convenience can always be found at Best Western Plus Bloomington Hotel! We are so happy our accommodations served you well, and we hope to welcome you back in the future for an even better experience. Take care!

10/10 Excelente

Dianne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay at this Best Western Plus! Our room was clean, a comfortable bed, great amenities, an awesome restaurant attached to the hotel, friendly staff & a free shuttle to the airport. The only negative comment I have is the shuttle from the airport back to the hotel after our trip didn't show up after an hour wait, even though my daughter was able to reach the shuttle driver & she said she was on her way, so we had to call a taxi at midnight. We were NOT happy with that aspect of our stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 3 may. 2024
Dear Dianne,Thank you for your review. It was such a pleasure having you stay with us, and we are delighted you had an enjoyable experience. Receiving recognition for our impeccable accommodations, hospitable team, and fantastic amenities is always appreciated. That said, we apologize for your disappointing shuttle experience, and we'll be sure to share your concerns with our team for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

2/10 Terrible

Tonisha

Viaje de negocios
No le gustó: Servicio y personal
Got locked out my room every day I stayed there , lines was super long , receptionist very rude expect one , cancelled my room in the middle of the night when I stated I would pay at the properties , took partial payment and still haven’t refunded it yet !!
Respuesta de General Manager, el 3 may. 2024
Dear Tonisha,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you here, and we hope you return soon.

10/10 Excelente

chad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
i arrived at 12 midnight.. i called the hotel from the airport for a shuttle pickup and the driver was there within 15 minutes
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Chad, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G PikeGeneral Manager

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to MALL OF AMERICA
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Michael, Thank you for being our guest at Best Western Plus Bloomington Hotel. We love knowing how pleased you were with our location and appreciated the easy access to the Mall of America. We value your business and hope to see you again soon. Best Regards,G PikeGeneral Manager

4/10 Malo

leah

Le gustó: Limpieza
We booked this hotel for a pool day for our kids bday and the pool was overloaded and not managed and than broke the next day - our kids were so disappoint after we got suite on them and headed out for swimming and were quickly sent back to have to leave and not go swimming at all. What a disappoint and staff was not equipped to deal with the 50 angry parents all in the same situation as us. Breakfast was cold, line was ridiculous and they allow too many families to book for something they are not equipped to deal with apparently.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Dear Leah, Thank you for taking the time to post your review. We apologize for not meeting some of your expectations and the frustrations you experienced during our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We are also sorry for the concerns you had with the breakfast. We will share your comments with our team to ensure this is not repeated. We hope you and your kids will reconsider us again so we can provide you with the seamless visit you deserve.Best Regards,G Pike,General Manager

10/10 Excelente

Chasity

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Chasity, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager

10/10 Excelente

mariela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Mariela, Thank you for taking the time to share that your stay at Best Western Plus Bloomington Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,G PikeGeneral Manager

10/10 Excelente

Eugene Albert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Eugene, Thank you for your recent stay at Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit. Best Regards,G PikeGeneral Manager

10/10 Excelente

Sanjiv

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Sanjiv, Thank you for the outstanding rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 Excelente

brittany r

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, close to mall of America, shuttle to the airport and great pool area for kids!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Brittany, Thank you for sharing about your visit to Best Western Plus Bloomington Hotel; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our convenient location near Mall of America, local shuttle service to the airport, and nearby attractions, an indoor heated pool as well as our immacualte accommodations enhanced your time with us. Thank you again, and we look forward to your next visit.Best Regards,G PikeGeneral Manager

4/10 Malo

Shelby

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Called three times for a crib, did finally get one. Room wasn’t cleaned for the entire 3 days (Fri-Monday) we were there, requested towels, shampoo, garbage emptying - nope. We eventually just put our garbages full of diapers and take out boxes in the hallway. Spoke with cleaning staff one morning asking for cleaning, never done. Called front desk requesting restocking twice, no one came. Pool was closed for 6 hours for cleaning in the morning/mid day on Sunday. Rough stay for sure but great location!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Shelby, Thank you for sharing your recent stay experience with us. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared these concerns with our team and greatly appreciate you bringing this to our attention. We also regret the temporary closure of the pool during your stay and the inconvenience this has caused. Our team works diligently to ensure our amenities are well-maintained, and we appreciate your understanding as we strive to provide an enjoyable environment for all guests. That said, we are glad you enjoyed our convenient location. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Best Regards,G PikeGeneral Manager

8/10 Bueno

Pat

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Pat, Thank you for the nice rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met most of your expectations for a satisfactory stay, and we hope you will come back each time your travels bring you to Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

6/10 Aceptable

Craig

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The manager and employees allowed too many people to swim in the pool at night which caused a chemical imbalance. They do not call in maintenance until 8am (poor open time). Pool was closed till noon, to shock the pool, ruining our entirely morning and we had to leave before we could even use the pool. Staff when confronted about it laughed at multiple guests including me. Shannon was completely disrespectful and unprofessional. Melissa the manager was at least respectful but also showed no care or sympathy for the situation. Absolutely terrible experience and ruined my kids day as our plan was to do Mall of America on Saturday and swim Sunday morning for a few hours before heading home. Needless to say nothing was offered for compensation.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 3 may. 2024
Dear Craig,We appreciate you taking the time to share your thoughts with us. Your patience is appreciated for we understand how frustrated you may have felt. Please know this is not common of our high standards of hospitality. We are dedicated to improving the guest experience and will be sure to share your feedback with our team to ensure that this never happens again. Please allow us another opportunity to show you a much better experience.

8/10 Bueno

Kaysi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Kaysi, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Best Western Plus Bloomington Hotel, and we hope to see you again soon. Best Regards,G PikeGeneral Manager

6/10 Aceptable

matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Having a $200 deposit for one night stay is excessive. We just needed a place to sleep before our 7 am flight.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Matthew, Thank you for staying with us and for sharing your comments with other travelers. We appreciate you sharing your specific concern regarding the deposit and regret the disappointment you had with it. We understand your frustrations if these costs came as a surprise to you, and wehope you will accept our apologies. Please know, any hold unused gets refunded to your account and this may take up to 7-10 business days. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Best Regards,G PikeGeneral Manager

8/10 Bueno

Sara

Viaje de negocios, Viaje familiar
Staff was very professional. Breakfast was interesting…what appeared to be a homeless couple budding in line, filling their pockets and making weird noises next us as we were eating.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Sara, Thank you for sharing your review about your stay at Best Western Plus Bloomington Hotel. We are delighted to hear that you found our associates to be courteous. It is also wonderful to know that you found breakfast to be satisfactory and enjoyed the variety of options available. That said, we are sorry to learn about the disturbance caused by other guests. We apologize for the inconvenience this has caused and will share your comments appropriately to ensure a more enjoyable experience for all our guests. We look forward to welcoming you back and providing you with a peaceful and pleasant stay.Best Regards,G PikeGeneral Manager

2/10 Terrible

Porschea

No le gustó: Limpieza
The lobby and hallways and my room smelled like rotten eggs and bad sewer even other guests were complaining the guest agent at the front desk even acknowledged the smell, for the price of the room and 200$ deposit it’s ridiculous
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Porschea, We apologize for the concerns you experienced during your stay. We work hard to provide a refreshing and comfortable environment; therefore, we regret that these issues compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Best Regards,G PikeGeneral Manager

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were places to eat near the motel and the continental breakfast was good
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 17 abr. 2024
Dear Scott, We're delighted to hear that you enjoyed your stay with us at the motel! It's wonderful to know that you found our location convenient with various dining options nearby. We take pride in offering a satisfying continental breakfast to our guests, and we're thrilled that you found it enjoyable. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.Best Regards,G PikeGeneral Manager

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 17 abr. 2024
Dear Mary, We are thrilled you had an excellent stay at Best Western Plus Bloomington Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,G PikeGeneral Manager

4/10 Malo

Argjent, MERRILL

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was smelling like dirty socks. Noisy aircondition and smell was coming out of it . They changed our room thinking it will be better but same thing. Old hotel!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Argjent, Thank you for allowing us to host your recent visit to the city. Please accept our apologies for not providing you with the refreshing and revitalizing stay that you deserved and not meeting your expectations with our accommodations as well as the noise disturbances you experienced during your stay. We completely understand your frustration and the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Best Regards,G PikeGeneral Manager

4/10 Malo

Derek

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Derek, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Best Regards,G PikeGeneral Manager

8/10 Bueno

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would like to come back
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Jessica, Thank you for your recent stay at the Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,G Pike,General Manager

6/10 Aceptable

Tanai

Staff rude
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Tanai, Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. Thank you again for your feedback, and we hope you will give us another chance to host you again. Best Regards,G Pike,General Manager