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Opiniones de Embassy Suites by Hilton Minneapolis Downtown

4 out of 5
Embassy Suites by Hilton Minneapolis Downtown
12 Sixth Street South, Minneapolis, MN

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 593 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 244 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 87 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 1 noche en enero de 2023
Respuesta de Troy Erkenbrack - Director of Rooms, el 7 ene. 2023
Jose:Appreciate the 5-star review. Hope to see you again in the near future!

8/10 Bueno

Enrique

Le gustó: Servicio y personal y comodidad de las habitaciones
Excelente ubicación!
El servicio en este hotel ha sido muy bueno, la habitación amplia y con buena vista y ubicación 100 puntos para actividades en el centro de Minneapolis. El desayuno normal, podrían incluir más variedad. Lo que no me gustó y quizás haga que no vuelva es el costo de US$45.00 diarios por el estacionamiento del vehículo. Demasiado alto!
Se hospedó 4 noches en mayo de 2019

10/10 Excelente

mason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Third time here. Right in the heart.
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Lance

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean, quiet room and the breakfast was fantastic!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Adora

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay we got complimentary drinks, the staff was friendly and helpful! Valet parking was a great option I wasn't worried about my vehicle and we got to use the skyway and it was very close to target center !!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Paknoosh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel structure seemed very grand with unusually tall doors and ceilings. Great looking property and very nice staff.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Early check in and great breakfast!
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 3 may. 2024
Paul:Appreciate the awesome feedback. C'mon back and see us the next time your travels bring you back to Minneapolis. Have a great day!

10/10 Excelente

Ileana Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing stay
Se hospedó 2 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Illeana:Appreciate the kind words. Don't be a stranger! Have an awesome day!

10/10 Excelente

Yumeiry

Viaje de negocios, Viaje familiar con niños
Everything was very nice and they have great service.My family and I love this hotel!
Se hospedó 2 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Yumeiry:So kind of you. Thanks! We are thrilled to be your choice in downtown Minneapolis and hope to see you again soon. Have a great day!

10/10 Excelente

Vanessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was great, the only thing I didn’t like was that I could smell weed in the hallway
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Vanessa:Thrilled that you loved the hotel. Very appreciative of the high rating. We hope that the next time you visit Minneapolis that you will come back and see us again. Have a wonderful day!

6/10 Aceptable

Stephany

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would have liked to watch TV, but on every channel the voices didn't match the lips so I watched TV on my phone.
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Stephany:Apologies for the TV snafu. I'm sur that was quite annoying. We will definitely have that looked into and corrected ASAP. Thank you for the opportunity to serve and we hope to see you again in the near future.

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 9 may. 2024
Sandra:Excellent! Thank you, hope you have a great day!

10/10 Excelente

Michael Lawrence

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very close to Target Field which was very convenient.
Se hospedó 3 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Michael:Our proximity to many of the popular venue's downtown is an absolute strength. We appreciate the kind words and hope that the next time the Twins are on your calendar (10 Straight!) you will make us your choice once again. Thanks again and have a terrific day.

6/10 Aceptable

Anna

Viaje familiar
Nice enough. Felt understaffed and like our room and bar area hadn’t been cleaned
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 25 abr. 2024
Anna:Appreciate the feedback. We strive to provide the absolute perfect experience and are disappointed yours was not that. Hope when you are downtown next time you will consider us again. Thank you for the opportunity to serve and have a great day.

10/10 Excelente

Ashley A

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice suites. Felt like an apartment!
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 25 abr. 2024
Ashley!Thank you so much for the awesome review. Thrilled you had a great time staying with us and we hope to see you again soon. Have a great day!

6/10 Aceptable

Kevin

Se hospedó 6 noches en abril de 2024

10/10 Excelente

Kelsey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, friendly staff, clean rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Kelsey:Appreciate the kind words and the excellent rating. Looks like you had a great stay with us and for that we are grateful. Come back and see us again very soon!

10/10 Excelente

Jonny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect romantic building
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Jonny:Thank you for the excellent feedback. Thrilled we were able to provide such an excellent experience. We hope that the next time you need to come downtown that we can be your go to hotel. Thanks again and have a great evening.

10/10 Excelente

David

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
David:Appreciate the fantastic rating! Thrilled you enjoyed your stay. Hope you come back again and see us in the very near future. Thanks again and have a great day!

6/10 Aceptable

Shawn

Viaje en pareja
No le gustó: Servicio y personal
Valet was very understaffed or just slow. There were cars parked everywhere in the road. No one in valet even helped us. After waiting for 30 minutes we had to go find our own parking… disappointing.
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Shawn:Apologies for the difficulties encountered with valet parking. There was a period there where we had many cars at the same time and we are aware the backups were longer than acceptable. I can imagine how disappointing this was. Hope that your stay with us helped make that situation a bit more tolerable. Again, our most sincere apologies and we hope that the next time you visit downtown you will give us another chance. Thanks for the feedback and have a great evening.

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Matt:5 out of 5! Thank you! Means a lot to us. Thrilled you had a great stay and hope to see you again in the very near future. Thanks again and have a great evening.

10/10 Excelente

Candace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Candace:Appreciate the excellent rating. Hope you had a fantastic time with us at the hotel and that we will see you again very soon. Thanks again! Have a great day.

10/10 Excelente

Brad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great breakfast and nice pool.
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 17 abr. 2024
Brad:Appreciate the feedback and happy to see you enjoyed your stay with us. Come back and see us again soon!

10/10 Excelente

Kyle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean, convenient location with great placed to dine right there.
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 17 abr. 2024
Kyle:Appreciate the feedback and the kind words. Hope to see you again in the not-too-distant future!

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed in the one bedroom suite with king bed. The room was so quiet, we didn't hear other guests at all. The bed was so comfortable, we both slept so soundly. I wish I would have remembered to see what it was. The room would be perfect for an extended stay for work-lots of room. Breakfast was pretty good and the views were pretty great from the whole dining room. I was worried with how busy it was, that we wouldn't have a table to sit at-nope, there were plenty to pick from. The elevators were a bit slow, so we took the stairs to breakfast and couldn't get in from the 2nd floor stairwell door. Not sure what that was about. We went all the way down to 1st floor and then went up to the dining room from the lobby. Otherwise, it was a great stay and would, for sure, stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Jennifer:Appreciate the kind words as well as the excellent feedback. We are sincerely grateful when guests of the property take time away from their day to offer us feedback and allow us the opportunity to improve. We do hope to see you again in the near future. Once again, thank you! Have a great evening.

8/10 Bueno

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our visit to Minneapolis. Embassy Suites offers great breakfast and reception options. This weekend both of these amenities were overtaxed due to crowded hotel. Not sure how to improve this but the reception ran out of food before it was over and had lines for the bar. Breakfast was super busy with long lines to get a cooked to order egg and running out of things along the way. Would stay here again but not happy with elevators not all being working so slow moving to the 11th floor where our room was and $55 valet parking.
Se hospedó 3 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Susan:No doubt the weekend of Big 10 basketball championships was a busy one. We appreciate your patience along with the feedback about your experience. We hope you will visit us again the next time your travels bring you back to Minneapolis. We are constantly working to improve upon every guest's overall experience and hope to show you an even better stay next time around. Thanks again and have a great evening!

6/10 Aceptable

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Jonathan:Appreciate you taking the time to leave his feedback. Please come back and see us again soon. Have a great evening.

10/10 Excelente

Skylar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bathroom door in our room didn’t latch, but other than that everything was perfect!
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 17 abr. 2024
Skylar:We sincerely appreciate you taking the time to offer this feedback. We will look into that bathroom door, our sincere apologies. Thrilled to hear you had a great stay and hope to see you again very soon. Thanks again and have a great day!

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Stephanie:Appreciate the excellent rating. So happy you had such a fantastic experience while staying with us. Thanks again and don't be a stranger!

10/10 Excelente

Sasha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desk clerk was the best. Room amazing. Solid (lux) breakfast. Happy hour the best treat! All good with the exception that the pool was closed for maintenance every time I tried to use it.
Se hospedó 2 noches en abril de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Sasha:We are so very appreciative of the warm words. Apologies for the pool closures. I know how disappointing those can be. Please come back and see us again the next time you are in Minneapolis. We'd love to show you an even better experience next time. Thanks again and have a great day.

6/10 Aceptable

Susie

Se hospedó 1 noche en abril de 2024
Respuesta de Troy - Director of Rooms, el 2 may. 2024
Susie:Thank you for taking the time to offer this feedback. We certainly wish we would have scored higher and hope that the next time you visit Minneapolis you will give us another chance to do just that. Grateful for the opportunity to serve and hope you have an excellent day.

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I didn't like the way the shower is set up. The water is too close. You can't soap your body up because the water rinse it off as soon as you put it on. The carpet in the bedroom was not vacuum. Had toenail clippings on the floor. And please put paper towel in the kitchen area
Se hospedó 4 noches en marzo de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Kelly:Appreciate the excellent and thorough feedback. All of this helps us improve upon our overall effort. Our goal is to make every stay a perfect one and that would be impossible without feedback such as this. We are thrilled we were allowed the opportunity to serve your travel needs and hope that the next time you visit downtown Minneapolis we will be your choice again. Thank you! Have a great day!

6/10 Aceptable

Jennifer

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza
If we had not been traveling with children it might have been better but it was unclear where to go to park for the hotel and once we found a parking garage to park in we had no clue how to get to the hotel from the area. I have a older child with me but the people I was traveling with had little kids and it was a concerning area when you have no idea where younare going. The staff in the hotel were also not the nicest and were kind of rude.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dan Winslow - General Manager , el 4 abr. 2024
Hi Jennifer. Thanks for the review. The hotel has convenient valet parking right at the front entrance. Apologize for your issues with finding parking. Hope you enjoyed the great free breakfast and Evening Reception. Warm regards

8/10 Bueno

Kevin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property with convenient location. Asked for pool towels, they never brought any. Had to go to the gym and get some tiny ones. Otherwise things good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Troy - Director of Rooms, el 31 mar. 2024
Kevin:Apologies for the pool towels. We will pass this feedback along in the hopes similar situations in the future can be avoided. Appreciate the kind words and hope to see you again soon. Have a great day.

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room manager check us in early with a positive attitude
Se hospedó 1 noche en marzo de 2024
Respuesta de Troy - Director of Rooms, el 31 mar. 2024
Ron:Thanks for the kind words. Glad that you enjoyed your stay and hope to see you the next time you are in downtown Minneapolis. Thanks again and have a great day!

8/10 Bueno

Claire

Se hospedó 1 noche en marzo de 2024
Respuesta de Troy - Director of Rooms, el 24 abr. 2024
Claire:Appreciate the feedback. We appreciate you allowing us the opportunity to serve and we hope to see you again the next time you visit the Twin Cities. Have a wonderful evening!

4/10 Malo

Paula

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Troy - Director of Rooms, el 31 mar. 2024
Paula:Our apologies for the disappointing stay. Certainly not the outcome that we hope any guest will experience. We sincerely appreciate the feedback and hope you have a great day.

8/10 Bueno

Renee

Viaje familiar
Right downtown was nice and easy to get around
Se hospedó 2 noches en marzo de 2024
Respuesta de Troy - Director of Rooms, el 31 mar. 2024
Renee:Thank you for the kind words! We do think we are ideally located and very happy to see you agree. Hope to see you again the next time your travels bring you to Minneapolis. Thanks again and have a great day.

6/10 Aceptable

Susan

Se hospedó 2 noches en marzo de 2024
Respuesta de Troy - Director of Rooms, el 31 mar. 2024
Susan:Apologies that we did not deliver a better experience during your time at the hotel. Still, we appreciate the feedback and hope the next time you visit Minneapolis you will consider giving us another shot. Appreciate the opportunity to serve and hope you have a great day!

6/10 Aceptable

Karla

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
While the location is very convenient in Mpls, I was not impressed with the accommodations. We booked a King suite that was supposed to have a queen sofa sleeper. The king bed was the size of a queen and the pullout couch was a full. When I asked about the discrepancy at the desk I was told it was a king bed. The bathroom sink area smelled like wet dog, all the towels smelled and looked clean. The sheets on the “king” bed looked clean and pressed but smelled dirty, like they didn’t use laundry detergent. The breakfast was good, you can make your own waffles and had a made to order omelette line along with other breakfast basics. We chose this hotel because it was the only one with a pool that had openings in downtown Mpls, this will not be my first choice on our next stay in this area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan Winslow. GM, el 25 mar. 2024
Karla, thanks for the feedback, I can confirm that your room did have a King bed, hotel kings are 72" wide as opposed to residential kings at 76" wide, that's the difference you felt. Good commentary on the housekeeping items and linen. We will be sure to follow up with our laundry company for quality concerns. Glad you enjoyed breakfast; it was obviously a very busy weekend and I apologize for any delays waiting in line.

6/10 Aceptable

Christina

Se hospedó 2 noches en marzo de 2024
Respuesta de Troy - Director of Rooms, el 17 abr. 2024
Christina:Appreciate you taking the time to offer your feedback. Please come back and see us again the next time you visit Minneapolis. Hope you have an excellent day.

2/10 Terrible

Kody

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan Winslow, General Manager, el 26 mar. 2024
Very sorry your experience was not up to our standards. Thank you for providing feedback internally.

10/10 Excelente

Edgar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very nice place. Rooms are clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan Winslow. GM, el 25 mar. 2024
Edgar, thanks for the great review. Hope to see you again!

4/10 Malo

Gary

Viaje en grupo
No le gustó: Servicio y personal
The check in staff was terribly rude!
Se hospedó 5 noches en marzo de 2024
Respuesta de Troy - Director of Rooms, el 20 mar. 2024
Gary:My most sincere apologies for your arrival experience. Certainly well below our standard and my apologies that this was your experience. Hope the rest of your stay was a good one. We appreciate the feedback and hope you have a great day!

6/10 Aceptable

Hope, Modesto

Viaje en grupo
No le gustó: Condiciones de la propiedad
When the room was touched up the towels and the trash bags were just thrown out in the hall way by the door. That was our greeting when we returned to the room. Once we entered the suite dirty empty glasses and takeout containers were left behind.
Se hospedó 3 noches en febrero de 2024
Respuesta de Troy - Director of Rooms, el 11 mar. 2024
Hope:Our most sincere apologies for the cleanliness issues you encountered. We will provide this feedback to the housekeeping team. Certainly well below our expectations. We hope that when you visit Downtown Minneapolis again that you will give us another chance as I know we are capable of much better. Thank you for staying with us and have a great week ahead.

8/10 Bueno

Shawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel should share the valet only has specific hours. We arrived late and valet was closed for the night. The check in helped with other available parking. I would have preferred to be able to plan ahead given how inaccessible street parking was near the hotel
Se hospedó 3 noches en febrero de 2024
Respuesta de Dan - GM, el 3 mar. 2024
Thanks for sharing. We appreciate the feedback and will keep your comments in mind.

10/10 Excelente

carrie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast, pool and 5p salsa/chips were all great. Parking via valet was fine, street parking for more than 4 hours was a challenge. We liked the hotel a lot, easy to walk to lots of restaurants.
Se hospedó 3 noches en febrero de 2024
Respuesta de Dan - GM, el 3 mar. 2024
Thank you for your review and detailed comments. We are glad you enjoyed the breakfast and evening reception. Look forward to seeing you again.

10/10 Excelente

Taylor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the location
Se hospedó 2 noches en febrero de 2024
Respuesta de Dan - GM, el 3 mar. 2024
Thank you so much. Glad you enjoyed your visit.

10/10 Excelente

Libby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Dan - GM, el 3 mar. 2024
Thanks for the amazing review!

10/10 Excelente

Timothy

All is perfect
Se hospedó 1 noche en febrero de 2024