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Opiniones de The Pointe Hotel and Suites

2.5 out of 5
The Pointe Hotel and Suites
8269 Hwy 51 South, Minocqua, WI

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 554 de 817 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 178 de 817 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 817 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 817 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 817 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Bujar, Middleton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place great location I would recommend this
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful place, clean, friendly staff!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

JENNIFER

Viaje de negocios
Just stayed one night for a business class, but enjoyed my stay. Quite clean room with more than enough amenities than I needed. Would love to stay for a pleasure trip. Great Lake. Oews
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 6 may. 2024
Thank you for staying with us. We're glad you enjoyed your stay with us and hope you'll come and see us again in the future!

10/10 Excelente

Tammi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We truly enjoyed our stay here and would come back. The appliances in the room were a little outdated, so you have to remember how to go old school when using them, but other that - was a beautiful view from the room. Everything was clean and very comfortable. We will be back.
Se hospedó 3 noches en abril de 2024
Respuesta de Jen S, el 6 may. 2024
Thank you for your review Tammi. We're glad you enjoyed your stay with us and plan to come visit us again! We look forward to seeing you again!

10/10 Excelente

Tricia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, comfortable, everyone is super friendly and the VIEW is amazing!!!!❤️
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 6 may. 2024
Thank you so much for your review. We are so glad you enjoyed your stay with us and our staff. We hope to see you again in the future!

10/10 Excelente

Kip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 23 abr. 2024
Thank you for taking the time to rate our property. We appreciate your rating.

4/10 Malo

Mary

Viaje de negocios
The property was not busy at all on a Tuesday in April, but we were put in a room closest to the road (Hwy #51) which had traffic on it all night long - very very poor placement with so many rooms open.
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S., el 17 abr. 2024
Hi Mary, Thank you fornyour review. The property being busy or not would have had nothing to do with where your room was as you chose our kwast expensive room, the Studio, which are ONLY located in that area. There is a description of the location of the rooms on Expedia. If you would have contacted the front desk and let someone know we would have been more than happy to help you contact Expedia to get your room type changed to a one bedroom Condo which does not overlook the highway. Unfortunately we are unable to just move people to different room types, that needs to be done through the booking agent you made it through. We are sorry you did not enjoy your stay and would encourage you to try one of our One bedroom condos.

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The kitchen, waterview
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 18 abr. 2024
Thank you for your review Suzanne. We appreciate your review and hope to see you again in the future!

10/10 Excelente

Tina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I stayed here for one night. The room was really nice, had a hot tub in the room, which we enjoyed immensely. The staff for check in and check out were friendly and helpful. We stayed during the winter, but it looked like they had a really nice area to hang out by the lake.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 17 abr. 2024
Thank you for your review Tina. We are so glad that you enjoyed your stay with us and found everyone helpful. We hope you come back and visit us again in the future!

10/10 Excelente

Adam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As always, the point is excellent. Clean. Awesome big rooms, great stay every time.
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you for your review. We are so glad you keep coming back to stay and can't wait to host your stay again!

8/10 Bueno

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you for taking the time to rate us. We hope you'll come back and see us in the future!

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We love The Pointe, everything about this place is A1!!! Thank you!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you Pamela! We are so glad you enjoyed your away with us. We hope you'll come back to visit us again!

2/10 Terrible

Donna

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
We are sorry that you did not enjoy your stay with us. Unfortunately the rating didn't say what we did wrong. We hope you'll give us a chance to improve.

10/10 Excelente

Korey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is such a great little hidden gem!! Clean and comfortable, even in the 'off season' and in a winter storm. Our room was quiet and very spacius. We will definitely come back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you for your review. We are so glad that you enjoyed your stay! We hope that you'll come back and see us again!

8/10 Bueno

Amy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The only issue was that the bed was horrible. Everything else was great!
Se hospedó 2 noches en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you for your review. We're sorry that the bed wasn't great for you! They're newer beds and a mid firmness! We are glad that you enjoyed your stay otherwise!

10/10 Excelente

Ken

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you for the rating and staying with us. We hope you'll come see us again!

10/10 Excelente

J

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The two bedroom condo had a perfect amount of space for our family of 6. The views were beautiful. The rooms were clean and decorated nicely. The kitchen area and table were very useful. The fireplace worked well. The bathroom Jacuzzi tub is wonderful. The property's pool and hot tub were maintained well. The deck was very nice. Breakfast is decent with waffles, muffins, fruit, cereal, yogurt, juice, etc. The only minor issues encountered were that the dishwasher detergent cap was broken so we couldnt run it; and hot water for sinks and showers takes an extended amount of time before becoming remotely warm. It will get hot, it just takes approx 2 mins. The property is quiet and in a great setting. If the weather had been a bit warmer we would have definitely utilized the fire pits, picnic tables, and kayak rentals. We look forward to coming back in summer months.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jen S, el 7 abr. 2024
Thank you so much for your review. We're so glad you enjoyed your stay and hope you'll come visit us again!

10/10 Excelente

MINDY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location located in Minocqua. The views were amazing, the staff friendly and the ameneties were a nice bonus. The only thing we had issue we had were the beds weren't the most comfortable but overall we would stay againg.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jen S, el 19 mar. 2024
Thank you so much for your review Mindy. We appreciate your kind words and review. Unfortunately for bedding, hotels typically will go with a mid firmness mattress, which can at times be too firm for guests. We do apologize for that, but hope to see you again in the future!

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool hot tub and sauna. Clean. Northwoods best hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 19 mar. 2024
Thank you so much for your review! We are so glad that you enjoyed your stay with us and look forward to hosting you again in the future!

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the above
Se hospedó 2 noches en marzo de 2024
Respuesta de Jen S, el 19 mar. 2024
Thank you for your review and rating. We are glad that you enjoyed your stay with us and hope to see you again in the future!

4/10 Malo

Arnold

Viaje en pareja
No le gustó: Servicios
My husband and I stayed at the point hotel but it should be more classified as a motel. Upon arriving we were told to locate our building number and go down 3 flights of stairs, no elevator and if we wanted breakfast were to bring the trays provided in our room and go back up the 3 flights of stairs, across the parking lot and back into the office where there would be breakfast to take back to our room. The breakfast consisted of plastic wrapped muffins, one serving cereal boxes and milk-not really a continental breakfast. The room was small and despite having a basement feel it seemed cozy with kitchen and door wall that looked out on the lake. The bed was very soft but the linens were scratchy and the pillows were oddly flat. We had several people walking past our patio door which was a little odd. The breaker blew when I tried to use my hair dryer but since there was an electrical box in our room that was taken care of quickly. I read on the policy card that the hot water might be little colder in the morning and we should limit our shower time but taking a shower at night was not problem. The place was quiet but Saturday it seemed like there were a lot of traffic on the stairs - which we were right next to- and above us. Thankfully the loud air conditioner helped. I don't think we would stay here again 2 stars
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Travis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great, location was great. Long walks to the room but it was a great time. Loved that we could cast to the tv!
Se hospedó 3 noches en febrero de 2024
Respuesta de Jen S, el 8 mar. 2024
Thank you for your review, we are so glad that you enjoyed your stay with us! I remember that you came for your anniversary, and so glad that it was a good experience for you! We look forward to hosting your stay with us again in the future!

10/10 Excelente

Debra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 8 mar. 2024
Thank you so much for the rating and review! We hope that you will come back and stay with us again in the future!

8/10 Bueno

Sarah

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed in a one bedroom suite, it was perfect for our girls weekend. We didn’t use any amenities. The grab and go breakfast was very minimal. The front desk staff when we checked in was very friendly and helpful
Se hospedó 2 noches en febrero de 2024
Respuesta de Jen S, el 8 mar. 2024
We're glad that you enjoyed your stay with us for your girls weekend! We hope that you will come back again and stay with us!

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The Pointe is beautiful, clean, in great shape!! Ppl are friendly kind full of knowledge!! Everything was fabulous!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen S, el 8 mar. 2024
Thank you so much for your review! We are so glad you enjoyed our facility and stay with us! We hope you'll come to see us again in the future!

10/10 Excelente

Stuart

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
See above
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen S, el 2 mar. 2024
Thank you for taking the time to rate our property! We appreciate your rating and hope to see you again in the future!

10/10 Excelente

danny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen S, el 2 mar. 2024
Thank you for taking the time to rate our property! We appreciate your rating and hope to see you again in the future!

10/10 Excelente

Lacy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was adorable! The bedding was bear themed and was so cute! The whole apartment look was cute, there was a fireplace in the room. and we got a room that over looked the lake! Cant wait to try this place in the summer time!
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen S, el 2 mar. 2024
Thank you for your review Lacy. We are so glad that you enjoyed your stay with us. We look forward to hosting you again in the summer!

10/10 Excelente

GOTARDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice older but functional 1 bedroom units, equipped with coffee machines, dishwasher, microwave, fridge, fireplace… nice views of lake
Se hospedó 3 noches en febrero de 2024
Respuesta de Jen S, el 2 mar. 2024
Thank you for your review! We are glad you enjoyed your stay with us and appreciate your kind words. We hope that you will come back and see us again in the future!

10/10 Excelente

achraf ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen S, el 20 feb. 2024
Thank you for taking the time to rate our property! We appreciate the rating!

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent. Friendly. Clean. Safe. Great pool and sauna and hot tub. Always stay here.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jen S, el 19 feb. 2024
Thank you for your review Adam. We appreciate the review and look forward to hosting your stay again in the future!

10/10 Excelente

Melisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was such a nice stay. The staff was so friendly on check in. The pool and hot tub had was too much chlorine, but that’s minor. The room was clean, spacious, and so cozy. We will be back
Se hospedó 1 noche en febrero de 2024
Respuesta de Jen S., el 19 feb. 2024
Thank you so much for your review. We are glad that you enjoyed your stay with us and the friendliness of our staff. We do keep our pool and whirlpool chlorine at the mid level of what the pool operators class recommends. We're sorry that it seemed too much for you. We hope you'll come and stay again with us in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Jen S, el 19 feb. 2024
Thank you for taking the time to rate our property. We appreciate the rating and hope to see you again in the future!

6/10 Aceptable

theresa

Le gustó: Limpieza y condiciones de la propiedad
I appreciated the quiet. However I have a Left knee injury and am handicap due to it, as well as asthma. I was placed in basement/ ground level which required 2 flights of stairs down. I had to use patio to exit room and be picked up on US - 51 highway, felt as if I was homeless. As it was easier to come and go from room..this was also only way to get to continental breakfast which can’t be eaten in breakfast area and had to be brought back to the room per their set up.
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S, el 19 feb. 2024
Thank you for your review, we appreciate you taking the time to rate our property. WE do apologize that you were put in our lower level rooms, however, the style of room that you chose are only in that area and the rooms that were more accessible were already taken and checked in. Unfortunately, when making reservations through these sites we are unable to change your room style at the hotel, it has to go through whoever you booked the reservation through. Because we do offer all lake views with patios and balconies (at least in warmer weather) people enjoy taking their food back to their rooms and enjoying that, rather than sitting in a room with four walls. We are sorry for that inconvenience for you! We hope that you will come agan and enjoy one of our condos, that are not along the highway and all elevator accessible.

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Jen S., el 19 feb. 2024
Thank you for taking the time to rate our property we appreciate the rating and hope to see you again in the future!

8/10 Bueno

Lynne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S, el 19 feb. 2024
Thank you for taking the time to rate our property! We appreciate the rating and hope you'll come and see us again.

2/10 Terrible

Christiahnna

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible experience
It wasn't great at all. There was crumbs and hair in the bed the bath tub wouldn't get warm enough and the best was so uncomfortable we ended up sleeping on the pull out couch . It was so old and smelly there and the upfront desk lady was sooooooo RUDE
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S., el 19 feb. 2024
We're sorry that you didn't enjoy your stay with us. Unfortunately, we were never told about the complaints that you had about the cleanliness of the room so we were unable to remedy the situation for you. We got new beds a year ago, and are a medium firm as to try and make the majority of guests comfortable, unfortunately we cannot ensure that everyone likes the same firmness or softness of the bed. We have had a discussion with our front desk associate regarding your complaint. Thank you for your feedback!

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

10/10 Excelente

Kelsey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

10/10 Excelente

David, Highland Park

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the hot tub!
Se hospedó 1 noche en enero de 2024
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

8/10 Bueno

Jeff

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen S, el 16 ene. 2024
Thank you for your rating we appreciate you taking the time to rate our property!

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Verynice to have kitchen and sitting room. Always enjoy staying there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen S, el 16 ene. 2024
Thank you for staying with us and for your review. We are so glad that you enjoyed your stay with us!

10/10 Excelente

Jeffery

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean,comfortable, friendly staff.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jen S, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating and review.

10/10 Excelente

Nicholas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen S, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jen S, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating!

10/10 Excelente

danny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s always been my favorite place to stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating and you staying with us!

10/10 Excelente

Vicky

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen S, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jen S, el 19 dic. 2023
Thank you for taking the time to rate our property. We appreciate the rating!