Lobby

Opiniones de Revel Hotel Minot, SureStay Collection by Best Western

2.5 out of 5

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 308 de 977 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 380 de 977 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 135 de 977 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 98 de 977 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 977 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Kevin

Service was good
Se hospedó 2 noches en abril de 2024
Respuesta de Revel , el 9 may. 2024
Hi Kevin! Thank you for leaving us a review. We hope you had a good stay at Revel Hotel and looking forward to see you again.

10/10 Excelente

Sky

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very friendly/helpful checkin and staff. Beautiful entryway pool overlook as well.
Se hospedó 1 noche en abril de 2024
Respuesta de Revel, el 30 abr. 2024
Thank you for your feedback! We're delighted to hear that you found the check-in process friendly and the staff helpful. It's also great to know you enjoyed the beautiful entryway and pool overlook. We appreciate your kind words and hope to welcome you back for another wonderful stay soon! Let us know if there's anything else we can do to enhance your experience.

2/10 Terrible

Sheila, Williston

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a fire in the hotel as we were trying to check-in. They continued shutting the alarm and said it wasn’t a fire. It, in fact was. We were unable to check in because the fire department had the hotel shut down for the actual fire. They refused to refund our money.
Se hospedó 1 noche en abril de 2024
Respuesta de Revel , el 30 abr. 2024
Thank you for sharing your experience with us. We're very sorry to hear about the fire at the hotel during your attempted check-in. This is a serious situation, and we apologize for the confusion and inconvenience you faced. The safety and security of our guests is our top priority, and we regret that this incident impacted your stay.We'll review our procedures with the team to ensure proper handling and communication during such events. Regarding your refund request, we understand your frustration and apologize for any difficulties you've faced. Please reach out to us directly to discuss this matter further. Thank you for bringing this to our attention, and we hope we can resolve this issue for you.

8/10 Bueno

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the vibe of this hotel! Specifically, when we walked into this hotel, it immediately felt like we were on vacation! With a bar and seating overlooking a pool area, music playing, and ample artwork displayed, it all just gave a really fun feeling right from the moment we walked in. The room was clean but the staff didn't come and make up the room or fix the bed for our second night. They did, however, offer towels. The complimentary breakfast was excellent. The staff was friendly. The hotel is in an excellent location. There was plenty of parking. I would stay again!
Se hospedó 2 noches en abril de 2024
Respuesta de Revel, el 25 abr. 2024
Thank you for sharing your experience with us! We're delighted to hear you loved the vibe of the hotel and that it made you feel like you were truly on vacation. It sounds like you enjoyed the pool area, music, and artwork, as well as the complimentary breakfast and excellent location. We appreciate your feedback regarding the room service, and we're glad you found the staff friendly and accommodating with towels. We'll make sure to address the room service issue to improve future stays. Thank you for your kind words and your willingness to stay with us again! We look forward to welcoming you back on your next visit!

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Revel, el 25 abr. 2024
Thank you for taking the time to share your feedback! We're glad to hear about your experience. Your input helps us understand what we're doing well and where we can improve. We appreciate your support and hope to have the opportunity to serve you again soon!

8/10 Bueno

Dawn Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Revel, el 18 abr. 2024
Hi Dawn! Thank you for completing the survey. We hope to see you again soon.

10/10 Excelente

Wayne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff friendly and very helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Will, el 12 abr. 2024
It's fantastic to hear that you found the staff friendly and very helpful! Positive feedback like this is always uplifting and motivates us to keep providing excellent service. If there's anything else you'd like to share about your experience, we're all ears!

6/10 Aceptable

Melissa

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Will , el 12 abr. 2024
Thank you for completing the survey questions! Your input is valuable, and we appreciate your participation. If you have any further thoughts or feedback, feel free to share them.

10/10 Excelente

Wendy

Great staff-kudos to Frank on tasty breakfast service!
Se hospedó 2 noches en marzo de 2024
Respuesta de Will, el 2 abr. 2024
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed our breakfast service and that Frank provided you with excellent service. We will be sure to pass along your kind words to him.At [Your Hotel Name], we strive to provide exceptional experiences for all our guests, and we are delighted that Frank made a positive impression on you during your stay.We hope to have the pleasure of welcoming you back again soon for another enjoyable experience.

8/10 Bueno

Trent

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Will , el 15 mar. 2024
Thank you for completing the survey on your recent stay at our hotel. We appreciate your valuable input as it helps us understand the areas where we excel and the areas where we can make improvements.

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Limpieza y servicio y personal
Pool great, room clean, decent breakfast, cute little lobby bar that stays open late. Great stay!
Se hospedó 2 noches en febrero de 2024
Respuesta de Will , el 15 mar. 2024
Thank you for choosing to stay with Revel Hotel and for sharing your feedback on your recent visit. We are thrilled to hear that you had a great stay and enjoyed various aspects of our hotel.It's fantastic to know that you found our pool to be great and our rooms clean. We take pride in providing a comfortable and inviting environment for our guests, and it's gratifying to hear that we met your expectations in this regard.We are delighted that you enjoyed our breakfast offerings. We believe that starting the day with a satisfying meal is important, and we strive to provide a variety of options to cater to different tastes and preferences.We are glad you had a positive experience at our cute little lobby bar. It's wonderful to hear that you appreciated its ambiance and that it stays open late. We aim to create a welcoming and enjoyable atmosphere for our guests, and we're thrilled that you had a great time there.Thank you once again for your kind words and for choosing our hotel for your stay. We value your patronage and hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please feel free to let us know.

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Revel, el 25 abr. 2024
Thank you for taking the time to share your feedback! We're glad to hear about your experience. Your input helps us understand what we're doing well and where we can improve. We appreciate your support and hope to have the opportunity to serve you again soon!

2/10 Terrible

Robyn

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Will , el 1 mar. 2024
Hi Robyn, thank you for leaving us a rate. We would love to hear more from you, your suggestions are valid. Have a good day!

2/10 Terrible

Robyn

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was amazing and as accommodating as they could be but that is where the positives end. The condition of the rooms, and the housekeeping is horrendous. We went through 4 rooms, that were dirty and smelled like smoke. The 4th one seemed ok, until we found a dirty washcloth in the shower. The cleanliness level is a zero at best. They gave us an "upgrade" due to the rooms stinking like cigarette, which included an air mattress for the second bed, complete with a hole in it. Dirt on the floors, stained sheets, hair in the tub, and no working tub plug. Top 5 worst hotels I have ever stayed in.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sent , el 19 feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay. Your concerns have been brought to our immediate attention, and we are deeply sorry that we fell short of your expectations.We appreciate your kind words about our staff's efforts to accommodate you; however, it is disheartening to learn about the issues you encountered with the cleanliness and condition of the rooms. Please be assured that we take your comments seriously, and we will be conducting a thorough investigation to address the issues you highlighted.We understand the importance of a comfortable and clean environment for our guests, and we are committed to making the necessary improvements to ensure a more pleasant experience for future visitors. Your feedback serves as a valuable tool in helping us identify areas that need attention and refinement.To express our sincere apologies, we would like to offer you a complimentary stay with us in the future. We genuinely hope you will give us another opportunity to provide you with the exceptional service and accommodations that you rightfully deserve.Thank you again for bringing these concerns to our attention. We appreciate your understanding and look forward to the possibility of welcoming you back for a much-improved stay.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Sent, el 12 feb. 2024
Hi! Thank you for leaving us a rate. Should you have any concerns with your stay please do not hesitate to message us directly.

10/10 Excelente

Samantha

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean property and friendly staff! I don’t love $10/extra swimmer but overall impressed!
Se hospedó 1 noche en enero de 2024
Respuesta de Sent , el 31 ene. 2024
Hi Samantha! Thank you for giving us a good feedback.

4/10 Malo

Jessica

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never got new towels for room requested. Some rooms had mold and smelled. Doors didn’t lock going into room
Se hospedó 2 noches en enero de 2024
Respuesta de Sent , el 1 feb. 2024
Hi Jessica, thank you for leaving us a review. I apologize for this experience, I know how important it is to have a good and quality stay. Regarding the door concern, our utility team is currently working on it. Our team is doing our best to give you a quality stay that you truly deserve. We are looking forward to seeing you again on the property.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sent , el 22 ene. 2024
Hi Justin, thank you for leaving us a good rate. We're looking forward to see you again.

10/10 Excelente

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday
We were there for a birthday party. The gal at the front desk who checked us in was awesome. There was confusion on my part checking in and she was so very helpful. Thank you to her. I did not get her name. Bummed about that. Breakfast in the morning was good, the cook kept everything cleaned and full.
Se hospedó 2 noches en enero de 2024
Respuesta de Sent , el 15 ene. 2024
Thank you so much for your feedback. We appreciate your time taking the survey. We're looking forward to see you again on the property.

8/10 Bueno

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They are in the process of updating the rooms I had a nice renovated room while one person in my party had a room in the section where the renovation was not done. Their room smelled like smoke. Once the renovation is completed it will be a 5 rating for everything.
Se hospedó 1 noche en enero de 2024
Respuesta de Sent , el 11 ene. 2024
Thank you for your feedback. We are doing our best to complete the renovation as soon as possible.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Sent , el 8 ene. 2024
Thank you for leaving us a good rate.

2/10 Terrible

Dan

Se hospedó 2 noches en enero de 2024
Respuesta de Sent , el 9 ene. 2024
Hi Dan! We're sorry to hear that your experience was less than stellar. Can you please provide further feedback on the basis for your rating?

8/10 Bueno

Del

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sent , el 1 feb. 2024
Hi Del, thank you for leaving us a good rate. Should you have anything to say to us to get a perfect score, please don't hesitate to message us. We are looking forward to seeing you again on the property.

4/10 Malo

Kimberly

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sent, el 8 ene. 2024
We're sorry to hear that your experience was less than stellar. Can you please provide further feedback on the basis for your rating?

4/10 Malo

Tianna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sent , el 8 ene. 2024
Hi Tianna! We're sorry to hear that your experience was less than stellar. Can you please provide further feedback on the basis for your rating?

4/10 Malo

Savana

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
There was fresh blood on my daughters sheet and the shower had slimey mess
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent, el 8 ene. 2024
I'm terribly sorry to hear about your experience during your stay at our hotel. Your feedback is deeply concerning and not reflective of the high standards we aim to uphold. Please accept our sincerest apologies for any discomfort or inconvenience caused.Ensuring the cleanliness and comfort of our guests is our top priority, and incidents like these are absolutely not acceptable. We take matters of hygiene and guest satisfaction very seriously, and we will be investigating this matter thoroughly to address the issues you've raised.We would greatly appreciate the opportunity to discuss this further with you to understand the situation in detail and take appropriate actions to rectify the situation. Please reach out to our management team directly at your earliest convenience so we can address your concerns and work to regain your trust.Once again, we apologize for the inconvenience caused and assure you that we are committed to providing a pleasant and comfortable stay for all our guests.

8/10 Bueno

Pam

Le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sent , el 2 ene. 2024
Thank you, for leaving us a rate.

8/10 Bueno

Lorena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ok hotel!
If you’re going to advertise for hair dryer in your room accommodation then provide one!!! Also, if you have a fancy heating lamp in the bathroom for your guest to use, make sure the light bulb works!!😩
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent, el 21 dic. 2023
Thank you for sharing your feedback regarding the hair dryer and heating lamp in your room accommodation. We apologize for any inconvenience caused by the missing hair dryer and the non-functioning light bulb in the bathroom.At our establishment, we strive to provide a comfortable and convenient experience for all our guests. We sincerely apologize for falling short of meeting your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they do not recur in the future.We appreciate your valuable input, as it helps us identify areas for improvement. Should you choose to stay with us again, we will make every effort to provide you with the amenities and services you expect and deserve.Once again, we apologize for any inconvenience and thank you for bringing this to our attention.

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent , el 21 dic. 2023
Hi Julie! Thank you for leaving us a good rate. We're looking forward to see you again.

4/10 Malo

Bob

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Well after 3 tries to get us a room that wasn't already occupied or that wasn't ready he finally found one. That one smelled of disinfect that someone who went crazy with spraying. I would never recommend this hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent , el 21 dic. 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn that we fell short of meeting your expectations, and for that, we extend our deepest apologies.We understand the frustration caused by the initial mix-up with your room allocation, and we deeply regret any inconvenience this may have caused. Rest assured, we have addressed this issue with our staff to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services and ensure a seamless check-in process for all our guests.Regarding the strong disinfectant smell in your room, we apologize for the discomfort it caused. While we take cleanliness and hygiene seriously, we understand that an excessive odor can be unpleasant. We have shared your feedback with our housekeeping team to ensure a more balanced approach to room preparation in the future.Your satisfaction is our top priority, and we appreciate your feedback as it enables us to continually enhance our guests' experiences. We genuinely regret that we were unable to meet your expectations on this occasion. Should you decide to give us another opportunity to serve you, we will make every effort to provide you with a much-improved stay.Once again, we apologize for the inconvenience you experienced and appreciate your understanding.

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent , el 15 dic. 2023
Hi Courtney! Thank you for leaving us a good rate. We're looking forward to see you again.

8/10 Bueno

Jerry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Good location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sent , el 15 dic. 2023
Hi Jerry! Thank you for leaving a good rate, your insights are valuable to us to improve our service. We're looking forward to see you again.

8/10 Bueno

Nathan

Viaje en pareja
Close to shopping happy wife happy life 👌
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sent , el 15 dic. 2023
Hi Nathan! Thank you for leaving us a good review. We're looking forward to see you again.

8/10 Bueno

Fiona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very welcoming
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sent, el 30 nov. 2023
Hi Fiona, thank you so much for your kind review. We are looking forward to seeing you again.

4/10 Malo

kelly

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bed bugs and dirty pool .. hotel is run down badly
Se hospedó 3 noches en octubre de 2023
Respuesta de Will , el 25 nov. 2023
Dear Kelly,We apologize for the inconvenience and disappointment you experienced during your stay at the hotel. We take reports of bed bugs and a dirty pool very seriously, as maintaining a clean and comfortable environment for our guests is our top priority. We will immediately address these issues and take necessary measures to resolve them. Your feedback is valuable to us, and we will work diligently to improve the condition of the hotel. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,

10/10 Excelente

Diane

Se hospedó 2 noches en noviembre de 2023
Respuesta de Sent , el 20 nov. 2023
Thank you for leaving us a good review, we look forward to seeing you again here in Revel Hotel.

4/10 Malo

Jelienne

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff was great but place needs TLC.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Will , el 15 nov. 2023
Dear Jelienne,Thank you for taking the time to share your feedback about your recent stay at our establishment. We appreciate your kind words about our staff and their service.We apologize if you felt that the place was in need of TLC (tender loving care). We strive to provide a comfortable and welcoming environment for all our guests, and your comments have been taken seriously.We are continuously working to improve our facilities and ensure that they meet the highest standards. Your feedback will be shared with our management team as we assess areas that may require attention or refurbishment.We value your patronage and hope that you will consider staying with us again in the future. We are committed to providing a pleasant and enjoyable experience for all our guests, and we will make every effort to address any areas that need improvement.Thank you again for your valuable feedback. We appreciate your support and look forward to welcoming you back soon.

4/10 Malo

Shauna

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It wasn't at all what I read about in the review or saw in the pictures as I researched. When we arrived to check in, two staff were arguing at the check in counter and didn't stop as we walked up. A few minutes later another lovely staff came behind the counter to check us in and looked utterly embarrassed. The room was not clean and was really run down. The curtain was being held by half of it's clips, half falling down, spots on the mirrors and the kitchenette was quite dirty. It was a full house so could not change rooms. We were there for two nights and the room did not get made up - even though the "make up room" sign was on the door the entire day. Check out said noon on Expedia and by 11:01 they were knocking on the door telling us to check out. Location was great and the pool area was really nice. I was disappointed as the reviews were so positive and we're really not picky but this was pretty bad. Maybe it was just the room we stayed in as others looked happy. We had a poolside room but the door was so warped it would no longer slide open. In all fairness, the hotel was very very busy so maybe that had something to do with cutting corners.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sent Will , el 14 nov. 2023
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It is disheartening to read that we fell short of meeting your expectations and that the actual experience did not align with the reviews and pictures you came across during your research. We understand how important it is to deliver on the promises made to our valued guests.We sincerely apologize for the behavior of our staff during the check-in process. This is not reflective of our standards, and we will address this matter with our team to ensure that such incidents do not occur in the future. We appreciate your understanding and acknowledge the professionalism of the staff member who assisted you afterward.We deeply regret that your room did not meet the standards of cleanliness and maintenance that we strive to uphold. Your comments regarding the condition of the curtain, spots on the mirrors, and the cleanliness of the kitchenette have been duly noted. We will investigate the matter thoroughly and take immediate action to rectify these issues. Please rest assured that your feedback will be used to improve our housekeeping and maintenance procedures.We apologize for the inconvenience caused by the lack of room service during your stay, despite the "make up room" sign being displayed. This is certainly not the level of service we aim to provide, and we will reinforce our communication and training to ensure that such oversights do not occur in the future.Regarding the early check-out notification, we apologize for any inconvenience caused. We will review our communication processes to ensure that our guests receive accurate and timely information regarding check-out times.We appreciate your positive comments about the location and the pool area. We are glad that you found these aspects enjoyable despite the disappointments you encountered. We understand your frustration, and we appreciate your understanding of the challenges we faced due to the hotel being at full capacity.We would like to extend our sincere apologies for failing to meet your expectations. We value your feedback and assure you that we will take immediate action to address the areas of concern. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.If there is anything else we can do to assist you or if you would like to discuss your concerns further, please do not hesitate to reach out to our front desk. We are committed to ensuring your satisfaction.Thank you once again for sharing your feedback, and we hope to have the opportunity to restore your faith in our hotel.

10/10 Excelente

Naomi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Will , el 15 nov. 2023
Dear Naomi ,Thank you so much for taking the time to share your feedback and for giving us a perfect score of 10 out of 10! We are thrilled to hear that you had such a fantastic experience during your stay at our establishment.Warmest regards,

6/10 Aceptable

Audrey

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This hotel needs a paint job and upgrades.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sent Will , el 14 nov. 2023
Thank you for giving us your feedback.

8/10 Bueno

Jaclyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sent Will, el 14 nov. 2023
Thank you for giving us your feedback.

8/10 Bueno

Amy

Viaje familiar
I would stay here again just with proximity to mall and the pool side rooms. It could use some TLC, rooms are looking a bit tired.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sent, el 14 nov. 2023
Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We greatly appreciate your kind words about our convenient location near the mall and our poolside rooms. We understand the value of these amenities in enhancing our guests' stays.We also appreciate your constructive feedback regarding the condition of our rooms. We constantly strive to maintain high standards, and your comments will be taken into careful consideration as we plan for future improvements and renovations. Your feedback is valuable to us as we work towards ensuring that our guests have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there is anything else we can assist you with or if you have any further suggestions or concerns, please do not hesitate to reach out to our front desk. We are committed to continuously improving our services based on guest feedback.Thank you once again for your review, and we look forward to serving you again in the future.

8/10 Bueno

Jeff

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sent , el 13 nov. 2023
Hi Jeff, thank you for your feedback. We appreciate your time for taking this review, we look forward to seeing you again.

8/10 Bueno

Yudiria

Se hospedó 4 noches en octubre de 2023
Respuesta de Sent Will , el 14 nov. 2023
Thank you for giving us your feedback.

10/10 Excelente

Morgan

Se hospedó 2 noches en octubre de 2023
Respuesta de Sent , el 13 nov. 2023
Hi Morgan, thank you for giving your feedback. We appreciate your time for taking this review, we look forward to seeing you again.

8/10 Bueno

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel near the shopping mall. Cool music/vinyl vibe inside with art on the walls. Hot tub and pool were more then adequate. Hot tub temperature was good. Pool area was clean. Rooms are a bit dated but super clean. Bed was very comfortable. The pillows were also comfy! Our room had a sliding glass door out to the pool area. Convenient and fun. Met some nice folks while sitting in the hot tub. Walked over to Longhorn for supper and had extra drinks because it was walkable. Walked over to the mall too. Overall, really enjoyed staying here, the price was cheap for all the convenience of it!
Se hospedó 2 noches en octubre de 2023
Respuesta de Sent , el 23 oct. 2023
Thank you for sharing your experience at the hotel near the shopping mall. It sounds like you had a pleasant stay with several enjoyable features.It's great to hear that the hotel had a cool music/vinyl vibe inside with art on the walls. Such artistic elements can enhance the ambiance and create a unique atmosphere. It's also wonderful that the hot tub and pool exceeded your expectations. The fact that the hot tub temperature was good and the pool area was clean adds to the overall positive experience.Although you mentioned that the rooms were a bit dated, it's reassuring to know that they were super clean. Cleanliness is always an important aspect for a comfortable stay. Additionally, it's fantastic that you found the bed very comfortable and the pillows to be comfy as well. Quality rest is crucial when staying at a hotel.The convenience of having a sliding glass door in your room, leading to the pool area, sounds convenient and fun. It's always enjoyable to have easy access to amenities. It's also great that you had the chance to interact with nice people while sitting in the hot tub. Socializing and meeting new people can add a pleasant touch to any stay.Moreover, being able to walk to the nearby Longhorn for supper and to the mall is a definite advantage. Having dining and shopping options within walking distance adds convenience and saves time.Lastly, I'm glad to hear that you felt the price was cheap for all the convenience you enjoyed during your stay. Finding a hotel that offers both affordability and convenience is always a plus.Thank you for sharing your positive review. I hope you have more enjoyable stays in the future!

4/10 Malo

Kristopher

No le gustó: Condiciones de la propiedad
Rough clientele. Dirty rooms. Room temp wouldn't stay where it was set. Place is dated. The drunks in the "lobby bar" is new, considering the front desk is the bar. I expected better.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sent, el 23 oct. 2023
Thank you for sharing your feedback regarding your recent stay. I'm sorry to hear that your experience at the hotel did not meet your expectations.It's disappointing to learn that you found the clientele to be rough and the rooms to be dirty. Cleanliness is a top priority for any hotel, and I apologize for the lapse in standards you encountered. I will make sure to pass on your comments to the hotel management so they can address this issue promptly.I apologize for the inconvenience caused by the room temperature not staying at the set level. Maintaining a comfortable room temperature is important for a pleasant stay, and it's regrettable that this aspect fell short during your visit.I understand your disappointment with the dated appearance of the place. Hotel renovations and updates are necessary to provide a fresh and modern environment for guests. I will forward your feedback to the appropriate parties so they can take it into consideration.Regarding the lobby bar being occupied by individuals who were intoxicated, that is certainly not the kind of atmosphere one would expect. The front desk area should maintain a professional and welcoming environment for guests. I apologize for any discomfort this may have caused you during your stay.Thank you for bringing these concerns to my attention. Your feedback will be valuable in helping the hotel address these issues and make improvements where necessary. If you have any further details or would like to discuss your experience further, please don't hesitate to reach out to the hotel directly.Once again, I apologize for the inconveniences you encountered, and I hope you will consider giving the hotel another chance in the future.

8/10 Bueno

Mac

Viaje en pareja
Le gustó: Servicio y personal y servicios
The staff at this hotel are great people Over worked
Se hospedó 3 noches en octubre de 2023
Respuesta de Sent, el 21 oct. 2023
Hi Mac, Thank you for your kind words to our staff, it motivates us to deliver great service to our guests. We are looking forward to seeing you back here at Revel Hotel.

6/10 Aceptable

caitlin

Se hospedó 1 noche en octubre de 2023
Respuesta de Sent , el 8 nov. 2023
Thank you for leaving us a review, please don't hesitate to contact us for any concerns. We look forward to seeing you again.

4/10 Malo

Randi

Se hospedó 1 noche en septiembre de 2023
Respuesta de sent, el 6 nov. 2023
Hi, Thank you for leaving us a review. For any concerns and questions please don't hesitate to contact us.