Apreciado CESARGracias por su tiempo brindado en escribir tan gratas palabras, de las que nos sentimos orgullosos, de corazón.Esperamos que vuelva a brindarnos la oportunidad, de recibirle entre nosotros para así, poder ofrecerle, una nueva experiencia.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada MailynNos sentimos realmente valorados con sus puntuaciones, pues, hacemos un trabajo en equipo diario que requiere de un importante esfuerzo de dedicación y profesionalidad.Es por ello, que le agradecemos de corazón el tiempo que nos ha brindado y, deseamos, que vuelva pronto a visitarnos y poder así ofrecerle, así una maravillosa experiencia entre nosotros.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada milagros,Gracias por su cometario,Nos complace conocer que disfrutó de la amplia y variada oferta gastronómica que presentamos en nuestras instalaciones. Y, nos alegra saber que disfrutó de la playa y la excelente piscina.Sin embargo, lamentamos no haber cumplido sus expectativas respecto a las habitaciones y nos sorprende no haber estado a la altura de sus expectativas en lo que al servicio de limpieza se refiere ya que, trabajamos siguiendo estrictos protocolos de higiene que son supervisados de manera constante. Aunque sepa que nos hubiera gustado mucho asistirle en el momento de su estancia, con el departamento de housekeeping, siempre dispuesto a colaborar con el bienestar de nuestros huéspedes.Con respecto a las excursiones permita que le comentemos que no dependen en absoluto de nosotros.Esperamos que vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones en breve y, de ese modo, poder ofrecerle una experiencia mejor.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Apreciada Paulina,Gracias por su comentario,Valoramos profundamente su reseña positiva y detallada de su estancia reciente en nuestro hotel y nos llena de satisfacción haber sido parte de una experiencia tan placentera para usted.Anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Siempre nos complace saber que disfrutó su tiempo con nosotros. Esperamos sinceramente que nos brinde otra oportunidad de recibirle en nuestras instalaciones para poder así proporcionarle la experiencia altamente satisfactoria que nos distingue.Cordialmente, Hotel Riu Montego BayOnline Reputation Manager

Dear IDANIA,We enjoyed reading your review of our Hotel Riu Montego Bay.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Montego BayOnline Reputation Manager

Estimada América,Es un placer poder leer comentarios tan fantásticos.Nos sentimos afortunados por nuestros encantadores huéspedes. Muchas gracias por habernos elegido.Estamos impacientes por tenerle de vuelta muy pronto, América.Nuestros mejores deseos,Hotel Riu Montego BayOnline Reputation Management

Apreciada/o Ramielys Itsel Cappas,Le estamos muy agradecidos por haberse alojado con nosotros.Sin embargo, lamentamos saber que su experiencia no cumplió con sus expectativas, ya que nuestro objetivo es hacer que su estancia sea memorable. Nos preocupa leer los problemas que ha planteado.Seguramente abordaremos sus preocupaciones con los miembros apropiados de nuestro equipo para mejorar y esperamos recibirle de nuevo en el futuro para una experiencia más positiva.Atentamente, Hotel Riu Montego BayOnline Reputation Manager

Dear Evelyn P,Thank you for your comment,We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.It is very important to us that all our guests feel welcome at our resort and are treated equally regardless of their country of origin, age or religion. We are sorry to hear that you have left our resort feeling otherwise.If you did not like the beach, we are sorry.On our website RIU.COM you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu Montego BayOnline Reputation Manager

Apreciada Olga, Agradecemos su comentario de corazón, La satisfacción y comodidad de nuestros huéspedes es muy importante para nosotros por lo que nos alegra saber que logró disfrutar de su estancia en nuestras instalaciones y se sintió tan maravillosamente atendido. Cordialmente, Hotel RIU Montego Bay Online Reputation Manager

Dear Tennisha Devonay,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Montego BayOnline Reputation Manager

Dear Amy,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. We will forward your feedback to our Food & Beverage manager.Nonetheless, we would like to thank you for having chosen our hotel for your stay. It is saddening to read our service did not meet your standards, since all our guests are very important for us, the management will be notified.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Marcia,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Montego BayOnline Reputation Manager

Dear Sabrina,It is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being a lovely guest, Sabrina.Wishing to host you again.Loving Greetings!Hotel Riu Montego BayOnline Reputation Manager

Dear Diana,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Diana!Warmest Regards!Hotel Riu Montego BayOnline Reputation Manager

Dear Consuela,Thank you for sharing your thoughts with regards to your recent stay.We regret to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Amanda,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Love you back, Amanda,Hotel Riu Montego BayOnline Reputation Manager

Dear Andrea,Thank you very much for staying at Riu and for sharing your feedback with us.We are very sorry that you did not enjoy your stay at our hotel as much as we would have wanted you to. We kindly ask our guests not to wear wet clothes in the restaurant, to wear shoes and, while having dinner in restaurants, wear casual or elegant clothes. We are sorry that you have a different impression during your stay.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Montego BayOnline Reputation Manager