I was extremely disappointed first time as an Elite IHG member, the reason for been close to airport is to relax as much as possible before your early flight, this did not happened, my shower was not functioning early morning when I did want to take my shower at 5.30AM, after a maintenance officer came to check I was given another room in same floor to take my shower, this was a prompt solution however not enough to calm my complaint.
I think housekeeping and maintenance should give a better job, other than that the clerk who handle my check in was not so polite he did not look properly to find my reservation luckily another person this time a lady did a better job and was service oriented.
I meet the Operation Manager and was extremely kind and recommend us a nice restaurant downtown also helped us in having a taxi.