Interior

Opiniones de Armon Plaza Montreal Airpt, Trademark Collection by Wyndham

3.5 out of 5

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 243 de 1082 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 396 de 1082 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 240 de 1082 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 122 de 1082 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 81 de 1082 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Diego

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Es un hotel viejo, descuidado.
Se hospedó 3 noches en julio de 2023
Respuesta de J. Bernard Wong, el 27 jul. 2023
Hello Diego,Thank you for taking the time to share your comments concerning your last stay with us at Hotel Armon Plaza Montreal Airport. We sincerely apologize if you did not enjoy your stay due to the condition of the hotel. For your info, the hotel will undergo some major renovations sometimes this year, therefore there will be some improvements.Sincerely,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La ubicaion me gusto no me gusto que no habia lugares de comer cercas
Se hospedó 3 noches en octubre de 2019
Respuesta de mg, el 7 oct. 2019
Thank you for taking your time to evaluate our property, we appreciate any feedback and we are happy to know you enjoyed your stay with us. Thank you and have a great day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de mg, el 3 sept. 2019
Thank you!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2019
Respuesta de mg, el 8 ago. 2019
Thank you for taking your time to evaluate our property, all feedback is appreciated and we are happy to know you have enjoyed your stay with us. Thank you,

8/10 Bueno

LUIS, Tijuana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien ubicado!! Check in excelente servicio !! Restaurante muy buena comida y excelente servicio.
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Air conditioning was extremely noisy! The room was fine but every time the AC went on, it’d wake us up!
Se hospedó 1 noche en julio de 2019
Respuesta de MG, el 19 jul. 2019
Dear, we want to thank you for your feedback, any feedback is much appreciated. Rest to sure we will let the departments concerned aware about the issue that you encountered. We hope that you enjoyed your stay. Thank you and have a great day,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Agradable hotel cerca del aeropuerto personal muy amable
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena actitud del personal buena ubicación y limpieza
Se hospedó 1 noche en enero de 2019

8/10 Bueno

OSCAR, Guadalajara

Le gustó: Servicio y personal y condiciones de la propiedad
buena ubicación para llegar del aeropuerto. Lindo restaurante. Buena atención.
Se hospedó 1 noche en octubre de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Abandonado
El hotel está muy abandonado y muy viejo el personal poco amable
Se hospedó 2 noches en julio de 2018

10/10 Excelente

Diana, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gabriel el chico de recepción incomparable súper agradable y excelente persona! Nos hizo la estancia muy amena y fue muy servicial
Se hospedó 3 noches en junio de 2018

8/10 Bueno

JORDI

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Hernan, Cancun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cerca al areopuerto
Tenia pendiente esta visita a Montreal y use este hotel nuevamente, me pareció que el servicio de recepción fue excelente nos atendió Katherine y fue brillante y profesional con sonrisa y muy amable no como el chico oriental que la última vez no nos trató muy bien y no encontraba la reserva de Expedia. Los felicito el check inn es muy importante.
Se hospedó 1 noche en octubre de 2017

4/10 Malo

Sara, Cancun

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Shower did not function early morning
I was extremely disappointed first time as an Elite IHG member, the reason for been close to airport is to relax as much as possible before your early flight, this did not happened, my shower was not functioning early morning when I did want to take my shower at 5.30AM, after a maintenance officer came to check I was given another room in same floor to take my shower, this was a prompt solution however not enough to calm my complaint. I think housekeeping and maintenance should give a better job, other than that the clerk who handle my check in was not so polite he did not look properly to find my reservation luckily another person this time a lady did a better job and was service oriented. I meet the Operation Manager and was extremely kind and recommend us a nice restaurant downtown also helped us in having a taxi.
Guest Room
Dinning Room
Buffet selection
Se hospedó 1 noche en agosto de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Buen hotel de paso
Un hotel bueno para pasar la noche
Se hospedó 2 noches en junio de 2017

8/10 Bueno

NURIA, Barcelona

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel cerca del aeropuerto.
Buen hotel junto al aeropuerto para pasar una noche antes de coger un avión por la mañana. Las habitaciones son amplias. Tiene una piscina grande con un enorme tobogán. El restaurante muy cómodo para cenar en el mismo hotel, cenamos muy bien. El desayuno tipo buffet es bastante completo aunque el servicio en este caso no fue muy atento. Teníamos solo 20 minutos para desayunar y aunque parte de las mesas estaban vacías nos dijeron que como estaban reservadas no las podíamos ocupar. Ante nuestra insistencia de que teniamos poco tiempo y no podiamos esperar, siguió su negativa hasta que llego otra persona del restaurante y nos dejó sentar. creo que la persona que nos atenció al principio no tenia demasiada experiencia.

10/10 Excelente

Raquel, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opcion
El desuyuno amplio y muy rico. La transportacion cada 30 min al aeropuerto es excelente.

6/10 Aceptable

Cliente verificado

Hotel solo de aeropuerto
Mi estadía fue de negocios por tal motivo debía estar en un Hotel cerca al aeropuerto, pero si vas de turismo no es la mejor ubicación para conocer los sitios mas importantes. En general la habitación es amplia, pero falta mejorar en los servicios que prestan como traslado al aeropuerto o servicio a la habitación.

10/10 Excelente

MIGUEL, Aguascalientes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok
Muy bueno y cerca del aeropuerto

6/10 Aceptable

Emely, Dominican Republic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel muy agradable y sus empleados también
Me gusto mucho el trato que recibí, pero esta muy lejos del centro de la ciudad..
Parte exterior del hotel

8/10 Bueno

Francois

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de J.Bernard Wong, el 12 may. 2024
Bonjour Francois,Merci pour la note de 4/5 sur votre récent séjour, et en espérant vous revoir bientôt.

4/10 Malo

David, Dorval

Viaje familiar
No le gustó: Condiciones de la propiedad
Overall condition of hallway and room was poor. Hallway had moulding pieces missing and patchy paint. Room had desk chair with multiple holes in the back, safe did not work, mini bar had nothing in it and the shower handles had loose hardware protruding from it.
Se hospedó 1 noche en mayo de 2024
Respuesta de J.Bernard Wong, el 12 may. 2024
Dear David, Thank you for taking the time to share your comments concerning your last with us. We sincerely apologize for the list of issues you've encountered during your stay. I made sure to address them with our staff to make sure we come up with some corrective measures immediately. We started renovating our rooms in April of this year, therefore there will be improvements. Thanks again, and look forward to accommodate you again once the renos are complete. Best - Management

4/10 Malo

Djamel

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de The Management, el 26 abr. 2024
Hello Djamel,Thank you for taking the time to fill out the survey, and please do not hesitate to reach out to us if you would like to elaborate. Best regards,

6/10 Aceptable

Ryuji

Viaje de negocios
Se hospedó 4 noches en febrero de 2024
Respuesta de Tam, el 19 feb. 2024
Thank you for taking the time to leave a review. If you have any specific comments or suggestions on how we can further improve our services, please feel free to share them with us. We hope to welcome you back in the future.Thank you,

4/10 Malo

Lara

No le gustó: Limpieza y comodidad de las habitaciones
Property is very run down and dirty. Carpet was disgusting, bathrooms have stains and mold. Would not ever go back.
Se hospedó 1 noche en enero de 2024
Respuesta de Tameka, el 15 ene. 2024
Dear Lara,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience caused during your stay.We want to assure you that we take your comments seriously, and we have already begun addressing the issues you mentioned. Your concerns about the condition of the property, including the carpet and bathroom cleanliness, are not reflective of the standards we strive to maintain.I would like to inform you that we are in the process of planning significant renovations this year. These renovations will address the issues you highlighted, ensuring a much-improved and comfortable environment for our future guests.We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary changes to provide a better experience for our guests.We appreciate your honesty and the opportunity to learn from your experience.Warm regards,

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Comodidad de las habitaciones
9th floor was extremely warm, AC did not blow cold, loud fan noise next door , and shower did not work.
Se hospedó 1 noche en enero de 2024
Respuesta de Tameka, el 8 ene. 2024
Dear Anonymous,Thank you for taking the time to share your feedback with us. We appreciate your input, and I apologize for any inconvenience you experienced during your stay.I would like to clarify that our property typically does not have air conditioning available during the winter months, as the heating system is the primary focus to ensure guest comfort in colder temperatures. I understand this might have been unexpected, and I apologize for any confusion.Regarding the loud fan noise and issues with the shower, we sincerely apologize for the disturbance and any inconvenience caused. Our team is committed to addressing these issues promptly to enhance the overall guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Bueno

Nadir

Viaje familiar
Le gustó: Comodidad de las habitaciones
Decent hotel. Friendly staff and good value. Thank you.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Tam, el 1 ene. 2024
Dear NadirThank you so much for taking the time to share your positive experience with us! We are thrilled to hear you enjoyed your stay at our hotel, and we truly appreciate your kind words about our friendly staff.Our team takes great pride in ensuring that each guest has a pleasant stay, and it's always rewarding to know when we've succeeded.We look forward to the opportunity to welcome you back and provide you with another great stay in the future. Thank you once again for choosing our hotel, and we hope to see you soon!Warm regards,

4/10 Malo

Zoltan

No le gustó: Limpieza
Meh!
No store to purchase sundries, no airport shuttle, not as clean as one would expect from Wyndham. Bed comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tam, el 29 dic. 2023
Dear Zoltan,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us identify areas for improvement.We apologize for any inconvenience you experienced during your stay. We understand the importance of convenient amenities such as a store and an airport shuttle, and we regret any inconvenience caused by their absence. Your comments are duly noted, and we will consider them for future enhancements to our services.Regarding the cleanliness, we sincerely apologize for not meeting your expectations. Cleanliness is of the utmost importance to us, and we will investigate the matter to ensure that our standards are consistently upheld.On a positive note, we're glad to hear that you found the bed comfortable. Guest comfort is a top priority for us, and we're pleased to know that aspect of your stay was satisfactory.We appreciate your constructive criticism, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience that reflects the high standards we strive to maintain.Kind regards,

8/10 Bueno

Sylvie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Tameka, el 14 nov. 2023
Bonjour Sylvie,Nous apprécions grandement votre évaluation honnête et nous sommes heureux d'apprendre que vous avez eu une expérience globalement positive.Nous avons hâte de vous servir encore.Sincèrement,

2/10 Terrible

Michael

Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
On the night of october 21 i stayed overnight for my sister wedding. i was really upset with the heat in the room as i was unable to sleep . I would have left the hotel in the middle of the night but i had to stay due to obligations. For the amount of money that was paid for the hotel room i expected better sleeping condition. I heard this hotel was well known but i am really disappointed with the result of that night.
Respuesta de Tameka , el 30 oct. 2023
Hello Michael, Thank you for taking the time to leave us a review regarding your recent experience at our property. We apologize for any inconveniences this may have caused. Due to the cold weather the week before we switched to our heating system that week. We are working on a solution to prevent any recurrences in the future.Thank you again for taking the time to leave us a review.Regards,

10/10 Excelente

Brent

Viaje en pareja
Le gustó: Limpieza
Alright room. Clean but a little outdated.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tameka , el 30 oct. 2023
Hello Brent,Thank you for the 5/5 review. Please be advise we are planning renovations by the end of the year! We hope to welcome you back thenSafe travels,

2/10 Terrible

Joel, Monroe

Viaje de negocios
No le gustó: Condiciones de la propiedad
It was hot in the room. I called multiple times, and they promised to fix it, but it never arrived, and then they stopped picking up the calls on me.
Respuesta de Tameka, el 30 oct. 2023
Hello Joel, Thank you for taking the time to leave us a review. We apologize for the inconvenience the heating may have caused. We just switched over to our heating system that week due to the cold weather the week before. We will speak with our front desk agents in regards to not answering the phone. Once again we apologize for the issues you had during your stay. We will take the appropriate measures to avoid recurrences in the future.Safe travels,

6/10 Aceptable

Ermin

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Tameka, el 23 oct. 2023
Thank you for taking the time to leave us a review Safe travels,

4/10 Malo

Daniel

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property may have an agreement with the Federal govt to house refugees; there were many refugees in the lobby and floors; they have their own meeting room in the main lobby; some refugees are talking for hours on the phone outside the rooms;
Se hospedó 3 noches en octubre de 2023
Respuesta de Tameka, el 21 oct. 2023
Hi Daniel, Thank you for taking the time to leave us a review, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.Safe Travels

6/10 Aceptable

Robert C

No le gustó: Servicios y condiciones de la propiedad
The place is in desperate need of a make over
Se hospedó 1 noche en octubre de 2023
Respuesta de Tam, el 6 oct. 2023
Hello Robert, Thank you for taking the time to leave us a review.Please be advised we are planning to have renovations by the end of the year.We hope to welcome you back once its completed. Safe travels.

6/10 Aceptable

Valerie

Viaje de negocios
Se hospedó 4 noches en septiembre de 2023
Respuesta de Tam, el 1 oct. 2023
Thank you for taking the time to leave us a review, please feel free to contact us if you'd like to elaborate on your experience.

2/10 Terrible

Andrew

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
This is not a hotel!!! This is an apartment building - police and ambulance presence, elevators were a toy, business centre has a line up for the computers. Room is deplorable - Crown sold this instead of fixing it up… when I asked to change rooms because of the stains and beer caps in the bathroom - I was informed all the rooms are the same - ouch.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Tam, el 1 oct. 2023
Hello Andrew,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my apologies.Your feedback is very important to us, and I am saddened to hear that you had an unpleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We will be starting renovations by the end of this year. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Fallou

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Le personnel est très accueillant et les lieux sont très propres
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tam, el 1 oct. 2023
Merci d'avoir pris le temps de nous laisser un avis. Nous sommes heureux que vous ayez apprécié votre séjour. Nous espérons vous accueillir à l'avenir.

8/10 Bueno

Mattiusie

Se hospedó 7 noches en septiembre de 2023
Respuesta de Tam, el 31 oct. 2023
Thank you for taking the time to leave us a review!Safe travels

6/10 Aceptable

mattiusie

Viaje familiar
No le gustó: Limpieza
Se hospedó 7 noches en septiembre de 2023
Respuesta de Tameka F, el 18 sept. 2023
Hello Mattiusie, thank you for taking the time to leave us a review. If you'd like to speak more about your stay please do not hesitate to contact us. Thank you

10/10 Excelente

Conrad

Se hospedó 1 noche en septiembre de 2023
Respuesta de Tam, el 6 oct. 2023
Hello Conrad,Thank you for the 5/5 review! Safe travels.

6/10 Aceptable

Réjean

Viaje familiar
No le gustó: Comodidad de las habitaciones
Accueil décevant Impossible de charger nos iPhones dans notre chambre Ne peux déplacer pomme de douche l’eau fuit partout
Se hospedó 1 noche en septiembre de 2023
Respuesta de Erik M. , el 11 sept. 2023
Bonjour Réjean, Merci d'avoir pris le temps de partager votre expérience. Nous sommes également déçus que vous n'ayez pas apprécié votre séjour chez nous. Si vous souhaitez en discuter davantage, veuillez nous contacter. Nous espérons que vous pourrez nous donner une autre chance de rester avec nous.Bonne route!

8/10 Bueno

Serge

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked ease of parking, good WIFI and fast access to major highways. Cleanliness was as I would expect for the star rating. On the flip side, I heard noises from other rooms and hallway early morning plus folks hanging in front of the building. Still safe but not desirable.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Erik M. , el 11 sept. 2023
Hi Serge, Thank you for the feedback. We are glad you enjoyed your stay with us. We have spoken to our security staff to patrol the floors every hour and to be on alert regarding noise and late night loitering. We hope to welcome you back to Montreal and to our hotel. Safe travels!

2/10 Terrible

saurav

Viaje en pareja
No le gustó: Limpieza y servicios
No response from concierge they only care about their Marraige parties downstairs in halls no room service calls taken care of. Basic thing. Water bottle not provided. Clean staff didn’t come for cleaning even 3 reminder Overall experience 2 star
Se hospedó 3 noches en septiembre de 2023
Respuesta de Tameka , el 11 sept. 2023
Dear SauravThank you for taking the time to tell us about your experience at Armon Plaza Montreal Airpt, Trademark Collection by Wyndham.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that room service didn't take your call and that you didn't receive cleaning when requested. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Aceptable

Marissa

Se hospedó 3 noches en septiembre de 2023
Respuesta de Tam, el 6 oct. 2023
Hello, MarissaThank you for taking the time to leave us a review.Safe travels

8/10 Bueno

PENINA

Se hospedó 2 noches en septiembre de 2023
Respuesta de Erik M. , el 11 sept. 2023
Good day Penina, Thnak you for taking the time to review your stay with us. We are glad you had a nice stay. We hope to welcome you back to Montreal and to our hotel. Safe travels!

2/10 Terrible

Abdelhamid

No le gustó: Condiciones de la propiedad
Noise and dirty
Se hospedó 1 noche en agosto de 2023
Respuesta de Erik M. , el 11 sept. 2023
Hi Abdelhamid,Thank you for the review. We are disappointed that your stay was not satisfactory. We value your comments, if you can give us a call to discuss it we would welcome any feedback to improve our services. Safe travels!

6/10 Aceptable

RACHID

No le gustó: Limpieza
The hotel swimming pool was limited ,only open weekends , we were 2 families with kids
Se hospedó 4 noches en agosto de 2023
Respuesta de Erik M. , el 17 ago. 2023
Hi Rachid,Thank you for your feedback. Municipal bylaws requires a lifeguard at all times when opened. Unfortunately, there is a nation wide shortage of lifeguards at the moment. We are looking to hire more lifeguards for the pool to be open 7 days week. Our apologies to you and your kids. Safe travels

8/10 Bueno

Haimanot

Le gustó: Limpieza y condiciones de la propiedad
I like the water slide for my kids they enjoy I like everthing thankyou for everything 🙏🙏
Se hospedó 1 noche en agosto de 2023
Respuesta de Erik M., el 17 ago. 2023
Good day Haimanot,Thank you for the 4/5 rating. We're glad your family enjoyed their stay with us. We hope to welcome you back to Montreal and to our hotel. Safe travels

4/10 Malo

li qin

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Erik M. , el 14 ago. 2023
Hi Li Qin,We appreciate your 4/10 feedback. At your convenience, please contact us to discuss your stay. Safe travels