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Opiniones de Springhill Suites Mount Laurel

3 out of 5
Springhill Suites Mount Laurel
5000 Midlantic Dr, Mount Laurel, NJ

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 457 de 630 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 630 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 630 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 630 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 630 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edgar, Panama

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La atención de Patricia fue excelente.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Keith K, el 11 nov. 2023
Nos alegra saber que recibiste una excelente atención de Patricia. Agradecemos tu comentario positivo. Si tienes más detalles sobre lo que hizo que su atención fuera destacada o si hay algo más en lo que podamos mejorar, no dudes en compartirlo. Estamos aquí para proporcionar la mejor experiencia posible. ¡Esperamos tener la oportunidad de recibirte nuevamente en el futuro!

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick stop. Nice place.
Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
We're glad to hear that you had a nice experience during your quick stop! If you're ever in the area again and need a place to stay, we'd love to welcome you back.

10/10 Excelente

mustafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your perfect rating! We're thrilled that you had a fantastic experience with us. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd love to hear it. We look forward to welcoming you back for another great stay in the future!

10/10 Excelente

Kristin Hannum

Viaje familiar con niños
Furniture, rugs and walls needs to be cleaned.
Se hospedó 1 noche en enero de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Your comments are important to us, and we will address them with our housekeeping team to ensure that our rooms are properly cleaned and maintained. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your perfect rating! We're thrilled that you had a fantastic experience with us. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd love to hear it. We look forward to welcoming you back for another great stay in the future!

8/10 Bueno

joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your review. We're happy to see you had a good experience with us. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd love to hear it. We look forward to welcoming you back for another great stay in the future!

10/10 Excelente

Rocky

Le gustó: Servicios y condiciones de la propiedad
Was clean and staff was nice
Se hospedó 2 noches en abril de 2024
Respuesta de Rich S, el 9 may. 2024
We're glad to hear that you found our hotel clean and that you had a positive interaction with our staff! Providing a comfortable and welcoming environment is important to us. If there's anything else we can do to improve your experience or if you have any other feedback, please let us know. We hope to welcome you back again in the future!

10/10 Excelente

Georgina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Small pool & no jacuzzi
Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your feedback. We're sorry to hear that the pool size and the absence of a jacuzzi did not meet your expectations. We appreciate your input and will take it into consideration as we strive to improve our amenities. If there's anything else we can assist you with or if you have any other feedback, please feel free to let us know.

10/10 Excelente

Shirley L.

Se hospedó 1 noche en abril de 2024
Respuesta de Rich S, el 9 may. 2024
Thank you for your perfect rating! We're thrilled that you had a fantastic experience with us. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd love to hear it. We look forward to welcoming you back for another great stay in the future!

10/10 Excelente

Gayle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice rooms and great staff!
Se hospedó 4 noches en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
We're thrilled to hear that you found our rooms nice and our staff great! Providing comfortable accommodations and excellent service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another great stay!

8/10 Bueno

Monise Alexis

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
Thank you for your review and rating!

6/10 Aceptable

Tiffany

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great except I booked the hotel for the heated pool. I called a head to make sure the pool was up and running prior to paying. I was in NJ for my Grandmother funeral and my kids Great Grandmother. I wanted the pool to take their minds off the funeral or at least ease it. I also wanted it to have something for the kids to do. The pool was open when I arrived by the time I went to Walmart and came back they closed the pool and told me it should be open tomorrow but it wasn’t because of chlorine levels or something and told me they updated me once open. I got a call later Friday saying the pool be closed until Monday and I booked Thursday - Monday. They offered me to extend my check out to swim on Monday glad I didn’t do that because it was still closed when I left. They offered me to take my kids to a sister hotel 30 min away from the hotel. I wish I could have just went to that hotel to stay since they had all the same luxury. The last offer was to refund me a full night so I took that offer, but my kids where still upset about the pool and I ended up spend triple to find activities for my kids to do to replace the pool. Yes there is a gym, but don’t want my kids in the way of someone’s work out and it’s not a playground or pool they could get seriously hurt. The breakfast options where great, cleanliness great, staff great, cleaning staff slow to respond, but still great.
Se hospedó 4 noches en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
I'm sorry to hear about the challenges you faced with the pool during your stay, especially during such a difficult time. It's understandable that you wanted to provide a distraction for your kids, and I'm sorry that the pool closure caused disappointment. It sounds like you handled the situation with patience and understanding.I'm glad to hear that you found the breakfast options, cleanliness, and staff to be great overall. It's unfortunate that the cleaning staff was slow to respond, and I hope this didn't cause too much inconvenience for you.If there's anything else we can do to assist you or if you have any other feedback, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Malo

John

Sofa bed was a disaster.
Se hospedó 2 noches en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
I'm sorry to hear that you had issues with the sofa bed in your room. Your comfort is important to us, and we apologize for any inconvenience this may have caused. If there's anything else we can do to improve your experience or if you have any other feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excelente

Domonique

Viaje familiar con niños
Le gustó: Servicios
Friendly staff and helpful. Clean hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
We're thrilled to hear that you had a positive experience with our staff and found our hotel to be clean! Providing a welcoming and clean environment is important to us, and we're glad that we could meet your expectations. Thank you for your kind feedback, and we hope to welcome you back for another great stay!

10/10 Excelente

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Keith K, el 4 abr. 2024
Thank you for your review and rating!

10/10 Excelente

mustafa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en febrero de 2024
Respuesta de Keith K, el 4 abr. 2024
Thank you for your lovely review!

8/10 Bueno

Owen

Le gustó: Limpieza y servicio y personal
The staff and hotel were excellent. The room was great. The beds and pillow were hard and uncomfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Keith K, el 4 abr. 2024
Thank you for your feedback! We're delighted to hear that you found our staff and hotel excellent. However, we're sorry to hear that you found the beds and pillows uncomfortable. Your comfort is important to us, so we will take note of your feedback and see if there are any adjustments we can make to improve the sleeping experience for our guests. We hope to welcome you back for another great stay in the future!

8/10 Bueno

Tanyora

Viaje de negocios
Nice and clean room. Bathroom wallpaper in corner of toilet was peeling off. Other than that nice property and wonderful staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Keith K, el 4 abr. 2024
Thank you for your feedback! We're glad to hear that you found your room nice and clean, and that you had a positive experience with our staff. We apologize for the issue with the peeling wallpaper in the bathroom. Your feedback is valuable to us, and we will address this to ensure it doesn't happen in the future. We appreciate your kind words about our property and staff, and we hope to welcome you back for another great stay!

10/10 Excelente

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel close to Philadelphia airport
My family and I stayed here for one-night before a flight home from Philadelphia International Airport (PHL). The hotel was clean, comfortable, staffed by friendly people, and there were restaurants nearby for dinner. Could you want more in a hotel? PHL is only about a 15 minute drive, so quite convenient to PHL.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Galina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kathleen

Viaje familiar
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

mustafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lillianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas Stay 2023
We had an incredible time! We stayed the few days before and on Christmas this year, the staff was all so friendly and welcoming, we waited too long to Christmas shop and were centrally located to all the best shopping centers locally and got everything done in no time! We’re definitely putting this at the top of our list again next year for the holidays!
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was remarkably polite, friendly, and accommodating. Look forward to staying here again in the future.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Ilya, Brooklyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was friendly and helpful, should compliment Nicole for the extra effort to help with wi-fi.
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

Kathy

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Nora

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Given the price I expected much less. Everything was up to date and well kept. Most importantly the room was spotless. My only complaint was the sheet did not stay on the bed. Several times I had to adjust it in the night.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jennifer, Brick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Helpful and beautiful Lobby.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ianina, Doral

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay for a business trip. Staff is really great:)!
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Samantha

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Denice

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not clean at all, toilet kept stopping up, person who un clogged toilet left feces splattered on the floor. the cleaning staff lied and said they changed sheets and pillows but didn’t. Bathroom floor was still dirty after cleaning staff supposedly cleaned it. Pillows on the couch in the room were disheveled like someone just got up from it and the hotel left it that way. The staff told me I would get a percentage off my room for extending my stay another day for business. Ice maker in my floor was broken. Shower was also dirty with soap scum in corners of the shower. I only stayed there another day because I needed to at the last minute.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Darius

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Duane, Newark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent property
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Don

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was readily accessible from the main roads. The parking lot was well lit and felt safe. The breakfast was very good and the staff was efficient, knowledgeable, and friendly. The downside was the fact that the first floor ice maker was broken; the pool was TINY; and the water in the workout room was tepid. Also, the worst part was the fact that our heater was VERY NOISY and it actually ran all night our first night (with the thermostat set at 64 degrees). Lastly, there were NO WARM BED CLOTHES on our bed.
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room had no USB ports. Bathroom door was loud and light in bathroom disturbed anyone sleeping.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Izeyah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay on Vacaville, prices are good as well
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Donna

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Having stayed in less clean hotels recently, it was a pleasant surprised to find it this clean.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This was a quick overnight stop on our way to Richmond,Va. The hotel is located is a nice area and the amenities were also great at the hotel.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Dahshon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Ashley

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Keith K, el 11 nov. 2023
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even better, feel free to share. We look forward to hosting you again in the future!

10/10 Excelente

Jane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This economy hotel offered all the amenities found in 5 star hotels. The room was clean, spacious and comfortable. There were very thoughtful extras including a microwave, refrigerator, extra towels and blankets and anything else one would need. The staff is first rate. There is also a pool and a gym.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Keith K, el 11 nov. 2023
We're delighted to hear that you had such a positive experience during your stay! It sounds like the hotel's amenities and thoughtful extras contributed to a comfortable and enjoyable visit. If you have any specific highlights or if there's anything you think could be improved, please let us know. We appreciate your feedback and look forward to providing you with excellent service in the future!

10/10 Excelente

Candice, Elizabeth

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Louis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked it so much.
Se hospedó 2 noches en octubre de 2023
Respuesta de Keith K, el 11 nov. 2023
We're thrilled to hear that you enjoyed your stay! If there's anything specific you liked or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back for another great experience in the future!

10/10 Excelente

Tomoyuki

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
とても使いやすく、清潔感があって良いです。
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel, el 11 nov. 2023
素晴らしいご体験をお聞きして嬉しいです。使いやすさと清潔感が感じられたようで、それが快適な滞在に繋がったようで何よりです。今後のご利用もお待ちしております。何か特に良かった点や改善できる点があればお知らせください。お客様のフィードバックは大変貴重です。

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Keith K, el 11 nov. 2023
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even better, feel free to share. We look forward to hosting you again in the future!