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Opiniones de Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1200 E Baker St, Mount Pleasant, IA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 16 de 43 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 43 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 43 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 43 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 43 opiniones" "

8.2/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Donald

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Robert

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Hotel was clean and staff was nice, but the pool and hot tub were not open and that info was not provided when booking. If it's going to be used as a selling point, it should be operational.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

John

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
smoke smell in the room
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Zena

Le gustó: Limpieza, servicios, condiciones de la propiedad
Pet friendly and very well cleaned
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza
Nice clean rooms, comfortable beds and friendly service. Biscuits and gravy at breakfast!! Nice surprise 😊
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sheri

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bedding was very comfortable, shower had great water pressure, room was clean and nicely decorated and staff were friendly and helpful. The area is quiet and there are a few restaurants within walking distance. Downtown was a 5 minute drive with a good selection of restaurants. We ate at The Grange which had locally sourced ingredients and everything was homemade and remarkably delicious.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Lillyann

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great deal for price!
Very nice check in clerk, nice room, VERY comfy bed! Clean, quiet, fantastic breakfast-even had eggs and sausage!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mr. Bundit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Marie

Viaje familiar
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Audrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bathroom fan noise
The bathroom fan was incredibly loud and sounded as if it was breaking.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Felicia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Krystal

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Dorothy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brief stay
The room was grungy. We kept our bare feet off the carpet and the bathtub was disgusting. We didn’t use it, just washed in the sink as best we could. The scrambled eggs were too salty to eat and being pescatarian and gluten- intolerant, yogurt was the only option available. Will never stay there again.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice people & hotel
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Poor overall
Blood spot on sheet. Tv terrible. Mattress poor quality
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Bill

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Sonjia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean, friendly staff
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Karin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Dana

I booked a two night stay in room#107 and left because the room smelled musty and moldy.
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Esther

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was friendly and helpful. But the rooms were smelly, air conditioner didn't cool the room sufficiently. First room they gave us smelled like stale, old cigarette smoke. I have COPD, could not breathe. Second room smelled like a whole other musty smell, better than stale smoke. The beds are extremely uncomfortable, hubby and I did not sleep well and woke up in pain. The towels were thin, old, zero quality. The hotel smelled more like a restaurant than a hotel. Some of the lobby furniture needs to be replaced, it was very worn and old. The breakfast is very limited and the coffee is disgusting. We had to order Dunkin coffee every morning for some good coffee. We found out that the hotel is under recent, new management and saw that some changes are being made in the hotel so we hope to be able to stay in an awesomely upgraded Inn someday.

4/10 Malo

Thomas

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The pool and hot tub were out of order. The tv didnt work. The bed was actually broken but someone had hodged podged it to make it appear to be a safe bed. Easily the worst hotel experience I have had in the last 30 years, and not even close.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023

2/10 Terrible

Delmar

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was great. However, when we went to check out we were overcharged. We had booked through expedia and paid through expedia. The hotel charged us the full price on check out. Waiting on a refund.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Allison

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I did not like that the website has pictures of a full functioning gym and then when we get there we are told it has a month until it’s done. I don’t like that I had the air set at 63 on full blast and still woke up sweating I should have been freezing. There was no outdoor pool like the website showed.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Jordan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was such a great value. The hotel ticked all the boxes I’m looking for. The beds were clean and comfortable, the shower worked well, the WiFi was good, and they carry Direct TV, which means Turner Classic Movie (TCM) channel. I definitely want to stay here again the next time I’m in the area.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ashley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Theodore

Viaje familiar
Le gustó: Condiciones de la propiedad
No tissues Very dry people are friendly
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 30 jun. 2023
Hello Jeff,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
The parking lot and grounds need a lot of clean up and maintenance. From the outside the guest room windows were filthy. We almost didn’t go inside even though we had non-refundable reservations. We did check out our room which was okay for one night.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 22 jun. 2023
Hello Guest, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

6/10 Aceptable

Annette

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff are friendly and helpful but the property needs updating.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Annette,Thank you for being a valued guest and for providing us the feedback regarding our staff and also our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Aceptable

Kattie

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Over all our stay here was great. The room and bathroom were small but clean. My only complaint is when my Husband and I left around 830 am to get breakfast we decided to take our bag to the car. We never checked out because we didn't plan on leaving until 11 when it was time to check out. When we came back our entire room and been stripped by house keeping. My advice would be in the future if someone doesn't turn in their room keys or leave them in the room don't just assume they checked out.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Kattie,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and also our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Dwayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pool was not in operation.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Dwayne,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our pool. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Peggy

Viaje con mascota
No le gustó: Servicio y personal
Because I reserved online they would not give me what I reserved. I bought a room with hot tub in it. Highlight of my trip. I didn't get one. They wouldn't change it because I ordered online. Not good for Expedia is it? Cause I won't use it for this reason only.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Peggy,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room and tub. We hope to someday have another opportunity to host your stay.

10/10 Excelente

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant
It was Quite and clean. Breakfast needed more to offer, and the food needed to be refreshed more offend, but it was good.
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Rachel,We appreciate the comments, especially with regards to your opinion of our breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Bueno

Autumn

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Egh
It was okay
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 17 jun. 2023
Hello Autumn,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do consider us again on your next visit to the area.