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Opiniones de Comfort Suites Mount Vernon

2.5 out of 5
Comfort Suites Mount Vernon
404 South 44th Street, Mount Vernon, IL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 585 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 77 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 1006 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Eddis

Muy mala experiencia
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 28 mar. 2024
Le pedimos disculpas por la experiencia que tuvo durante su esadia en el hotel! Esperamos que nos brinde otra oportunidad en el futuro para brindar un mejor servicio.

10/10 Excelente

Carlos

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything clean, great deal
Se hospedó 2 noches en diciembre de 2022
Respuesta de R, el 9 dic. 2022
Thank you for staying with us.

10/10 Excelente

Arturo

Se hospedó 1 noche en diciembre de 2021
Respuesta de Ruth, el 6 dic. 2021
Thank you for staying with us.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, confortable and friendly staff.
Se hospedó 1 noche en mayo de 2021
Respuesta de Ruth, el 2 jun. 2021
Thank you for staying with us.

10/10 Excelente

Audra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was all around a great experience.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Hannah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the new shower area ! Nice to walk in a shower and not have to stand in a bathtub
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather-GM, el 20 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay as well as the newly remodeled bathrooms. We hope to see you again in the future.

10/10 Excelente

Lindsay

Viaje en pareja, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Love the breakfast options, the 24 hour pool and hot tub were amazing, and it was really clean and comfy. Great stay.
Se hospedó 3 noches en mayo de 2024
Respuesta de Heather-GM, el 20 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Harry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newly renovated! Clean! Comfy.
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather-GM, el 17 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Mike

Viaje familiar
Very nice stay, no problems at all.
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather-GM, el 14 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Melissa

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Has pet area. Os super clean. Staff very friendly.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ruth, el 13 may. 2024
Thank you for staying with us.

10/10 Excelente

Davion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super easy to find and quiet town
Se hospedó 1 noche en mayo de 2024
Respuesta de Heather-GM, el 6 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Bruce

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fine except the walls were not insulated enough to keep us from hearing the people in the room next to us that talked ALL night long.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 6 may. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 2 may. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very courteous staff
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 1 may. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff. Clean rooms and good breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 29 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Debbie, Searcy

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great, rooms were nice and good space for dogs outside. The only downside was how hard/firm the beds were. I kept waking up because I would be hurting and have to roll over. Overall, good value.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 22 abr. 2024
Thank you for staying with us. We do apologize for the discomfort of ours beds. We hope to see you again in the future.

10/10 Excelente

Gary, De Soto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access, good food nearby.
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth, el 18 abr. 2024
Thank you for staying with us and for your feedback.

10/10 Excelente

Hans

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly staff, easy check-in. The pool is open 24 hours and our room was spacious, furnished nicely and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Heather-GM, el 17 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Leslie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our stay and the hotel!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ruth, el 5 abr. 2024
Thank you for staying with us.

10/10 Excelente

Barbara, Blairsville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was very pleased with everything from the new bathroom shower and towels… to the nice breakfast to the comfy chair and ottoman to the very helpful gal at check in. I will definitely return
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 4 abr. 2024
Thank you for staying with us we are glad you enjoyed your stay and we hope to see you again in the future.

2/10 Terrible

Kim

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ants, Ants, Ants. We woke up to ants between the beds and a few in the beds. We abruptly got up, no showers, no bathroom and no breakfast. Even found a couple in the car 45 minutes down the road! Gross! Manager said it is a known issue and that the first floor rooms have experienced it since the bathroom remodels and the bug guy comes the first of every month. Gave me a $25 credit for future room and an apology…beware before you stay here unless ants are your thing!! I have videos that I cannot attach.
Respuesta de Heather-GM, el 4 abr. 2024
We do apologize for the inconvenience you had during your stay with ants. Yes we were aware that there had been ants on the first floor which we have sprayed ourselves but the remodel had just been completed and pest control that comes monthly to do preventative hadn't spayed yet due to the rooms just coming back on market.

10/10 Excelente

TARA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 4 abr. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay! The staff was fantastic
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 28 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tv easy to operate and guide provided Comfortable beds an nice pillows Excellent lamps /lighting Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ruth, el 1 abr. 2024
Thank you for staying with us.

10/10 Excelente

Brandi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gal at the desk was amazing! She was personable and our 2 parties got to be next to each other!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 18 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Courtney, Rosiclare

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was good, no real complaints. Construction going on. Rooms were clean. Beds were okay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 18 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Bueno

Dawn

Viaje familiar
Staff were lovely and the room was nice. Don’t love the new bathroom design because there are no hooks in there to hang anything and the soap holder in the shower is not practical because the soap falls through to the floor. I loved that there are tons of outlets and lights in the room. Lots of construction going on there so the lobby was a mess and I couldn’t get a first floor room which was disappointing. Good breakfast!
Se hospedó 3 noches en marzo de 2024
Respuesta de Heather-GM, el 12 mar. 2024
Thank you for taking the time to leave feedback. We hope to see you again in the future.

6/10 Aceptable

Sarah

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Pool and hot tub were both freezing cold. Beds were comfortable. Very friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 12 mar. 2024
Thank you for taking the time to leave feedback. We apologize for the inconvenience of the hot tub and pool being cold.

10/10 Excelente

Kathy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 12 mar. 2024
Tank you for staying with us. We hope to see you again in the future.

8/10 Bueno

Jim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is under renovation, but still in very good condition. Clean and usable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 11 mar. 2024
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 Terrible

Gretchen

Viaje familiar
No le gustó: Condiciones de la propiedad
Our room was next to the mechanical room, this should not be a suite. It was loud all night long. The bed was awful, hard as a rock with a big dip in the middle. There was Pet hair all over the pull out bed as well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Heather-GM, el 8 mar. 2024
On behalf of our staff we would like to apologize for failing to meet your expectations with your stay. We hope you give us another chance in the future to provide you with a better more comfortable room for you and your family.

8/10 Bueno

Stanley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A nice stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth, el 7 mar. 2024
Thank you for staying with us and for your feedback.

10/10 Excelente

Laura

Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth, el 29 feb. 2024
Thank you for staying with us.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
The stay was great. Friendly and welcoming. The indoor pool was not heated-that was my only complaint. Great food next door at the Mexican Restaurant
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth, el 27 feb. 2024
Thank you for staying with us and for your feedback.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth, el 27 feb. 2024
Thank you for staying with us.

10/10 Excelente

Kathryn, Overland Park

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our overnight stay. The room was clean and up-to-date. There was lots of hot water in the shower. The breakfast was tasty. We slept well
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM , el 26 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excelente

Kent

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reason for only 4 stars on condition and facilities is currently working on remodeling. Great new shower!
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 22 feb. 2024
Thank you for taking the time to leave feedback. We are glad you enjoyed our newly remodeled rooms and we hope to see you again in the future.

2/10 Terrible

Victoria

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 22 feb. 2024
We apologize for not meeting your expectation with your stay. We hope you will give us another chance to provide you with better service in the future for we are currently updating our guest bathrooms during this remodel.

8/10 Bueno

Linda

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 21 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 20 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was clean and the staff very friendly. The only “complaint” would be the noise which was because of hotel remodel. Construction from 8 am to 8 pm
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 19 feb. 2024
Thank you for taking the time to leave feedback. We hope to see you again in the future.

8/10 Bueno

Tim

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruth, el 16 feb. 2024
Thank you for staying with us.

8/10 Bueno

joan

Se hospedó 1 noche en enero de 2024
Respuesta de Heather-GM, el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

10/10 Excelente

Nancy

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.

8/10 Bueno

Joyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Quiet stay for one night with our pets, a dog and cat. Perfect ground floor room for animals. Very friendly staff. We will use again
Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 14 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excelente

Gerald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well run.
Respuesta de Heather-GM, el 12 feb. 2024
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 Aceptable

Debbie

Le gustó: Servicio y personal
Under construction
Se hospedó 1 noche en enero de 2024
Respuesta de Ruth, el 10 feb. 2024
Thank you for staying with us.

8/10 Bueno

Diana

Se hospedó 1 noche en febrero de 2024
Respuesta de Heather-GM, el 25 mar. 2024
Thank you for staying with us. We hope to see you again in the future.