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Opiniones de Citizen Hotel

3 out of 5
Citizen Hotel
960, JUHU TARA ROAD,960 3 1, Mumbai, Maharashtra

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 37 de 182 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 67 de 182 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 182 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 182 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 182 opiniones" "

7.0/10

Limpieza

7.8/10

Servicio y personal

7.4/10

Servicios

6.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Enrique, ARGENTINA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable habitation, con in servicing de primer
EXCELENTE y muy bien atendido. Nos sentimos muy comodos

10/10 Excelente

Rohitkumar Maganlal

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

peter, london

Le gustó: Servicio y personal y condiciones de la propiedad
Wonderful.customer service
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Sébastien

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Naresh

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024

8/10 Bueno

Ajay, Harrow

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay. Most weird access to the beach. You can only leave the hotel to access the beach, but you have to walk all the way around the beach to get back into the hotel. I suggest they have a simple resident only access (using the room key card) to get back into the hotel directly from the beach.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Senior

Citizen Hotel Would not stay again. It is a clean but VERY compact building with a lot of staff But lots of things go wrong even tho they have staff to fix things quickly it is annoying especially middle of night My in-room safe needed 4 separate visits to fix it. Extra $7AUD @ Hotel Sea Princess is a bargain! Stay there
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Kumi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I recently stayed at this hotel and, unfortunately, I must say my experience was far from satisfactory. The first issue was the cleanliness; it was evident that the hotel has seen better days, but the level of upkeep was not up to standard. It was quite dirty in several areas, which made my stay uncomfortable. Moreover, the noise level significantly impacted my experience. My room was located directly above the kitchen's ventilation system, which operated loudly around the clock. This constant noise made it nearly impossible to get a good night's sleep, severely affecting the overall quality of my stay. In conclusion, the combination of poor cleanliness and the disruptive noise level was disappointing. I hope the hotel takes this feedback seriously and considers making necessary improvements for future guests.
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Ajay

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ok
Nice little hotel...was here 12 years ago and i can see, feel the difference. Even the type of local clientele is different. Hotels needs an upgrade espcially restuarant..i did not risk eating .. The room was nice and comfortable. Nothing special but i would stay again. Reception was also good and quick, woke me as requsted. The owners just need to invest in the hotel and staff otherwise its going to be run down .
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Bhavesh

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely beach view, terrace perfect! Comfy bed
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Kathrin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juhu beach
great location (directly at Juhu beach and not too far from Airport), helpful staff and nice breakfast buffet
Se hospedó 1 noche en septiembre de 2023
Respuesta de Operation Manager, el 20 oct. 2023
Greetings from CITIZEN HOTELMumbai.Dear Kathrin,We thank you for your valuable feedback . We are delighted to see that you had an enjoyable stay at our Hotel.Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence.On behalf of CITIZEN HOTEL MUMBAI ,we thank you for your patronage and hope to see you again during your next visit to Mumbai.Assuring you of our best attention and personalised services at all times

8/10 Bueno

Shahid Hussain

Le gustó: Servicio y personal
For the area, very good value for money
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Jens Kåre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kan anbefales! Vi fikk oppgradert rom gratis.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

MOHAMMED

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not recommended for families with babies.
One of the most pathetic and worst Hotel I have ever stayed. It was my 10th wedding anniversary. So I was there with my family. The hotel does not have any respect for their guest. The restaurant in the hotel is facing the beach. Miss behaviours and nudity from the public has to be born and tolerated by the guest... on complain to the management it falls on deaf ears. The hotel is meant for Kapuso one night stand druggies and smokers not recommended for any family is a kid. I do not have cribs for babies also.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Hemant

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

sheerin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The manager and staff is extremely rude and don’t provide the amenities accurately though they have the facilities available for the guests. They steal the money from the guest’s account and don’t provide the invoices to the guests which is a major drawback. I had a very bad experience with the hotel citizen. The cleanliness is not maintained and the staff is so abusive. Regarding the executive room, they took the money from me when I did the booking online and gave my room to other guests which they informed me upon reaching the hotel citizens. This is the way they treat with the guests . The hotel manager and staff gave my executive room to other guests when I did the prepaid payment online booking with the hotel citizens even a day ago. Thank you Expedia for asking the feedback. I hope this will be beneficial to others in regards to the stay in hotels. Regards,
Se hospedó 1 noche en abril de 2023
Respuesta de Duty Manager, el 26 abr. 2023
Dear SheerinIn response to your above comments please note that all the services were provided to you as per the booking. Till time of check out there was no complaint from you with regard to our services. The only issue at the time of check out , was that you wanted invoice copy which we could not provide . Since the money was paid to expedia kindly collect invoice from them. This was clearly and very politely explained to you by manager on duty.

8/10 Bueno

Nilesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2023

4/10 Malo

Chandravadan

Se hospedó 3 noches en marzo de 2023

2/10 Terrible

Hema

Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Prafula

Se hospedó 4 noches en marzo de 2023

6/10 Aceptable

Sanjay

Se hospedó 3 noches en marzo de 2023

10/10 Excelente

ASHOK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was amazing. Location of the hotel is great even though room size was small. This Propery is right on the beach. Service given by the employees and the breakfast was really good.
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Bhavinkumar

Viaje en grupo
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Tomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommended
We enjoyed our stay in the hotel. No problems at all. Very professional staff eager to help. Clean rooms. Everything was good. Recommended.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Lalitha

Le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2023

8/10 Bueno

Mikeson

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
The staff and management were excellent. The location and security was also good, but unfortunately, the property is a little dated and dusty probably due to it’s seaside location. Overall, an okay place.
Se hospedó 11 noches en enero de 2023

6/10 Aceptable

RAMANANDA

Viaje familiar
Not so good , not spacious, congested
Se hospedó 3 noches en diciembre de 2022

10/10 Excelente

Praveen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sea facing

8/10 Bueno

Gopal

Le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Feisal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing views from the restaurant
Se hospedó 1 noche en mayo de 2022

4/10 Malo

Anjana

Se hospedó 1 noche en abril de 2022

4/10 Malo

Vijaya Sivakumar

Le gustó: Servicios
No le gustó: Limpieza
My room was not clean. Bedsheets were bit dirty and found some hair as well. So clearly it was not cleaned well. I was promised a sea view room (was told all rooms have sea view). But the view was not facing sea. From one corner of window i could see the sea in a narrow gap. Checkin took a bit of time. I went at 12:15 pm Location is a big plus. Just next to Juhu beach.
Se hospedó 1 noche en abril de 2022

4/10 Malo

Rahul j

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel seriously needs upgrading Windows don’t shut , new bed lining is required with towels , management don’t really care Good service is poor But views are Special and the open terrace
Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Umlesh

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I liked that it was right on the beach. The hotel room was quite small, and we spotted a cockroach in the room. The cleanliness level was very low!
Se hospedó 18 noches en febrero de 2022
Respuesta de Manager, el 13 mar. 2022
Dear Sir We have taken note of the comments. and we are committed to take necessary action. Thank you once again for your stay with us and we look forward to your next stay with us at Citizen Hotel. Warm Regards Rooms Division Manager

10/10 Excelente

Kartik, Fort Lauderdale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good budget friendly hotel on the beach. Shower pressure was excellent but only issue was shower curtain which could have been better….they could have just put glass shower door considering I was told that room was recently renovated! Overall would recommend the hotel as good location right on the beach and reasonably priced. Breakfast was average but can’t complain at this price point.
Se hospedó 10 noches en febrero de 2022

8/10 Bueno

mayuresh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel for one day trip.
Good hotel for one day trip. The breakfast was nice. polite staff.
Se hospedó 1 noche en enero de 2022

2/10 Terrible

Muskan

No le gustó: Servicio y personal y comodidad de las habitaciones
BAD experience because of HOTELS.COM
we booked hotel with complimentary breakfast but when we reach there then they said they have don't have booking including breakfast...may be its hotels.com mistake...that I don't know...but overall experience is really BAD
Se hospedó 5 noches en diciembre de 2021

2/10 Terrible

Hardik

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shady hotel
The property is pretty shady and I decided to not stay
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Samik Jhu

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Ratan

Viaje en grupo
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful excellent location With cheaper rates
Se hospedó 3 noches en junio de 2021

10/10 Excelente

Sunil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2020

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Property was good and so was the service room 305 has a leak from the shower door, report a few times but no fix breakfast could have afew more ootions
Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Ratish, London

Le gustó: Servicio y personal
Hotel is close on the beach front, great to watch sunset. Central to Juhu Beach. Close to food and drinks places.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant on the beach with indoor and outdoor seating.
Se hospedó 1 noche en enero de 2020