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Opiniones de ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Grand Central, a Luxury Collection Hotel, Mumbai
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 386 de 608 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 144 de 608 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 42 de 608 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 608 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 608 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Bernardo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2019
Respuesta de Team ITC Grand Central, el 22 oct. 2019
Dear Guest, Greetings of the day!! Thank you so much for sharing your valuable feedback with us . We are delighted to know that you had a memorable experience with us. We look forward to the opportunity to host you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es magnífico. Lástima del WiFi de pago
El hotel es magnífico. Sus instalaciones y su personal son sobresalientes. Además el último día, horas después de haber realizado el check-out pude utilizar el Spa para ducharme y cambiarme de ropa para el vuelo de vuelta. Los únicos defectos: WiFi de pago y en mi habitación la TV no se veía correctamente.
Respuesta de Bhagwan Balani , el 24 abr. 2023
Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Parag, New York

Se hospedó 1 noche en abril de 2024
Respuesta de ITC Grand Central, el 18 may. 2024
Dear Mr. Parag, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.

8/10 Bueno

Timothy

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Overall good stay! Breakfast buffet is recommended with a large variety of Indian and western options!
Se hospedó 6 noches en abril de 2024
Respuesta de Kunal Pahwa- General Manager, el 10 abr. 2024
Dear Mr. Timothy,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Elizabeth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing from the very beginning. Felt they went above and beyond for us.
Se hospedó 4 noches en marzo de 2024
Respuesta de Kunal Pahwa- General Manager, el 1 abr. 2024
Dear Ms. Elizabeth,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Aceptable

Tsai

Se hospedó 3 noches en febrero de 2024
Respuesta de Kunal Pahwa, el 9 mar. 2024
Dear Guest, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Malo

Tamil Selvi

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No Free transport pick-up Airport to hotel, no shower cap & cotton swabs.
Se hospedó 6 noches en febrero de 2024
Respuesta de Kunal Pahwa- General Manager, el 4 mar. 2024
Dear Mr. Selvi, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel pertaining to transportation services and the requested amenities in the bathroom. We assure you that we are personally investigating this issue . Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

2/10 Terrible

Lavrenti

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not coming back
Se hospedó 11 noches en febrero de 2024
Respuesta de Kunal Pahwa, el 22 feb. 2024
Dear Ms. Lavrenti, Greetings from ITC Grand Central, Mumbai.We would like to understand your concerns in depth. May we request you to share your contact details or you can write to us on gm.itcgrandcentral@itchotels.in Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Mr Umar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent place , staff is very helping
Se hospedó 5 noches en febrero de 2024
Respuesta de Kunal Pahwa, el 21 feb. 2024
Dear Mr. Umar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Aceptable

Suresh

Se hospedó 1 noche en febrero de 2024
Respuesta de Kunal Pahwa, el 13 feb. 2024
Dear Mr. Suresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Naresh

Se hospedó 2 noches en febrero de 2024
Respuesta de Kunal Pahwa, el 21 mar. 2024
Dear Mr. Naresh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Aceptable

Insiyah

Viaje familiar
Le gustó: Limpieza
For the price we paid, the rooms were very small, and the quality breakfast experience at a 5 star hotel, I felt, was lacking. Beds were comfortable, and the location was good. However when staying in Mumbai, I much rather recommend Nariman Point and along the ocean front stay. However, unfortunately, you will not find a Mariott hotel in that area.
Se hospedó 4 noches en enero de 2024
Respuesta de Kunal Pahwa, el 2 feb. 2024
Dear Mr. Insiyah, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

PRATAS

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kunal Pahwa- General Manager, el 2 feb. 2024
Dear Mr. Pratas,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

SANIL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service and fantastic facility.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kunal Pahwa, el 25 ene. 2024
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

junho

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Kunal Pahwa, el 24 ene. 2024
Dear Mr. Junho,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Louise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Kunal Pahwa, el 22 ene. 2024
Dear Ms. Louise,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

SUK HYUN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well systemed hotel with warm staffs
Se hospedó 5 noches en enero de 2024
Respuesta de Kunal Pahwa, el 17 ene. 2024
Dear Mr. Hyun,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

YUNA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa, el 9 ene. 2024
Dear Ms. Yuna,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 star luxury in off-centre location
Inevitably, perhaps, our stay at the Grand Central was fantastic. This was our only 5 star hotel stay in our 3-weeks in India so we don’t have anything to compare it with, but its splendour, comfort and quality shone through in every detail. We opted for the Executive Club Exclusive because it has the window seat which made for a fabulous spot to relax. We had the breakfast which, though primarily Indian fare, catered for all tastes. Uber is so good in Mumbai that to us it wasn’t that important which neighbourhood we stayed in, but Parel isn’t the loveliest of locales.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa, el 9 ene. 2024
Dear Mr. Andrew,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

4/10 Malo

Shamim

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
This is my opinion and based on my stay here at the itc grand central. Although it’s stated that this is a 5star hotel I would put it at 3 to 3.5 stars only. From the minute we entered the room everything seem dated and set in the 80’s. Unfortunately we had to make quite a few complaints through out our stay for things that would be avoided for a 5star rating.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa, el 30 dic. 2023
Dear Mr. Shamim, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

SAMEER

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 26 dic. 2023
Dear Mr. Sameer,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 26 dic. 2023
Dear Mr. Rebecca,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Prarthana

Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 11 ene. 2024
Dear Prarthana,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

SANIL

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect spot for a family stay
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kunal Pahwa, el 21 dic. 2023
Dear Mr. Sanil,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

6/10 Aceptable

Nisha

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Kunal Pahwa, el 16 dic. 2023
Dear Ms. Nisha,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Karim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 9 dic. 2023
Dear Mr. Karim,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 9 dic. 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Nitin

Le gustó: Servicios
Hotel is excellent on par with some of the best. Rooms are comfortable and up to date. The decor is beautiful and reminiscent of a bygone era but with modern appointment. Area around is so so but safe
Se hospedó 12 noches en noviembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 8 dic. 2023
Dear Mr. Nitin,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Han Sol

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 7 dic. 2023
Dear Mr. Sol,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

aarti

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Felt at home. Staff was amazing.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 5 dic. 2023
Dear Guest,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Amit

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kunal Pahwa, el 18 dic. 2023
Dear Mr. Amit,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Mandar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tastefully appointed rooms. Excellent food options. But what trumps everything is the service level of everything ... concierge , front desk, in room dining , or laundry... Top of the class!
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Dear Mr. Mandar,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Sanjam

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kunal Pahwa- General Manager, el 9 nov. 2023
Dear Sanjam,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Kunal PahwaGeneral ManagerITC Grand Central, Mumbai.

10/10 Excelente

Magdalena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent experience
Great stay!
Se hospedó 5 noches en septiembre de 2023
Respuesta de Bhagwan Balani , el 4 oct. 2023
Dear Mr. Magdalena, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Seema

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Grand Central place to stay.
Our stay was amazing and very satisfying. The rooms were spacious and clean. All amenities in place. Good wifi. Great food. Quick check in and check out. Good location very central.
Se hospedó 3 noches en agosto de 2023
Respuesta de Bhagwan Balani , el 28 ago. 2023
Dear Ms. Seema,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Haritosh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Bhagwan Balani, el 28 ago. 2023
Dear Mr. Haritosh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Alex

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent the staff was very co operative and helpful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Bhagwan Balani, el 17 ago. 2023
Dear Mr. Alex,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

alan

Se hospedó 2 noches en julio de 2023
Respuesta de Bhagwan Balani , el 28 jul. 2023
Dear Mr. Alan,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

GAURAV

Se hospedó 2 noches en mayo de 2023
Respuesta de Bhagwan Balani , el 24 may. 2023
Dear Mr. Gaurav,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Jose, Fort Mill

Se hospedó 3 noches en abril de 2023
Respuesta de Bhagwan Balani, el 11 may. 2023
Dear Mr. Jose,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

JAYESH

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We have been regulars at this hotel as the location is excellent and the service is the best and there is no room for improvement. Whenever any hotel staff sees us they always greet us. Best hotel in terms of everything
Se hospedó 5 noches en abril de 2023
Respuesta de Bhagwan Balani , el 14 abr. 2023
Dear Mr. Jayesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

10/10 Excelente

Babubhai

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Mr. Bhagwan Balani, el 3 abr. 2023
Dear Mr. Babubhai,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings and review on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excelente

Hanna

Se hospedó 2 noches en febrero de 2023
Respuesta de Bhagwan Balani, el 13 feb. 2023
Dear Ms. Hanna,Greetings from ITC Grand Central Mumbai!It was a pleasure having you with us .We thank you for the valuable ratings on our product and services.Thank you once again and we look forward to welcome you back ITC Grand Central, Mumbai.Warmly,Bhagwan BalaniGeneral Manager

10/10 Excelente

Sanjay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were welcoming and just second to none. Had an exceptional stay with them.
Se hospedó 3 noches en enero de 2023
Respuesta de Bhagwan Balani, el 25 ene. 2023
Dear Mr. Sanjay,Greetings from ITC Grand Central Mumbai! It was a pleasure having you with us .We thank you for the five star ratings and review on our product and services. Your delightful words, towards the hotel and the services extended by the team, encourages us to keep serving our guests with utmost perfection and as per their requirements.Thank you once again and we look forward to welcome you back ITC Grand Central, MumbaiWarmly,Bhagwan Balani General Manager

8/10 Bueno

Kamlesh

Respuesta de Bhagwan Balani , el 24 abr. 2023
Dear Mr. Kamlesh,Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours,Bhagwan Balani General ManagerITC Grand Central, Mumbai.

2/10 Terrible

Priyal

Se hospedó 1 noche en diciembre de 2022
Respuesta de General Manager, el 28 dic. 2022
Dear Ms. Priyal, Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. . We look forward to welcoming you back with us. With best regards, Bhagwan Balani General Manager ITC Grand Central

4/10 Malo

Puja

Se hospedó 1 noche en diciembre de 2022
Respuesta de Bhagwan Balani, el 6 dic. 2022
Dear Ms. Puja,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you. Kindly share more details on the areas where we can monitor for development.Your feedback is valuable to us and will help us ensure we serve our guests with seamless hospitality.I assure you that I am personally looking into your feedback. Regards,Bhagwan BalaniGeneral Manager- ITC Grand Central

2/10 Terrible

Ganesh

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horribly overpriced. Staff and service is useless
Respuesta de Bhagwan Balani, el 1 dic. 2022
Dear Mr. Ganesh,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and this helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for sharing this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.With best regards, Bhagwan Balani General Manager ITC Grand Central

10/10 Excelente

Hatim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel, friendly staff, generous breakfast. Will stay there on future travels. Highly recommended.
Respuesta de General Manager , el 29 nov. 2022
Dear Mr. Hatim, Thank You for your most valued patronage. It was such a pleasure to welcome you and your family at ITC Grand Central. Thank you for taking out time to share your experience with other guests on Expedia. I am so delighted to know that you had a comfortable stay at hotel and you really liked the breakfast.And I look forward to welcome you back to the ITC Grand Central.

2/10 Terrible

Siddharth

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonder how they have a 5 star rating. Very poor as compared with Oberoi group and Tata hotels
Se hospedó 3 noches en noviembre de 2022
Respuesta de General Manager , el 28 nov. 2022
Dear Mr. Siddharth,Greetings from the ITC Grand Central, Mumbai. It is an honor to have you stay with us and we truly value your patronage.Please accept my sincere apologies for the inconvenience caused to you, I am embarrassed to read your feedback. I assure you that I am personally looking into your feedback. Your constructive feedback is extremely valuable to us such that we strive to continuously improve and helps us go a long way in making this hotel more successful.I thank you once again for being so gracious and for this valuable feedback. Thank you for choosing ITC Grand Central, Mumbai. We look forward to welcoming you back with us.