Lobby

Opiniones de The Ambassador, Mumbai

4 out of 5
The Ambassador, Mumbai
Veer Nariman Road, Churchgate, Mumbai, Maharashtra

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 49 de 161 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 58 de 161 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 161 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 161 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 161 opiniones" "

7.8/10

Limpieza

8.0/10

Servicio y personal

8.0/10

Servicios

7.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Wilfried

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Personal muy amable y servicial.
Respuesta de General Manager, el 5 mar. 2017
Dear Wilfried, Greetings of the Day!!! We would like to thank you for sharing your valuable feedback with us. We are glad to know that you had a wonderful experience . We are pleased to know that you were very happy with the Staff and hospitality. Your kind words have been shared with the hotel staff and it is feedback like this that motivates us to serve you better. We look forward to welcoming you back soon. Warm Regards Varsha Kode Assistant Front Office Manager

6/10 Aceptable

Osvaldo

Le gustó: Limpieza
Bien ubicado y limpio pero nada extraordinario
El hotel es antigüo, aunque bien conservado y limpio. Está muy bien ubicado, a pasos del Marine Drive. Se puede ir camimando a la Estación de trenes Victoria (unos 15 minutos) y a Gate of India (unos 25 minutos). El desayuno es bueno, aunque no hay tantas opciones occidentales. La atención del personal es correcta. El wi fi gratis solo incluye dos dispositivos.
Respuesta de General Manager, el 5 mar. 2017
Dear Osvaldo, Greetings of the Day!!! We would like to thank you for sharing your valuable and detailed feedback with us. We are glad to know that you had a wonderful experience on your stay. We are pleased to know that you were very happy with the overall facilities, Staff and hospitality. Your kind words have been shared with the hotel staff and it is feedback like this that motivates us to serve you better. We look forward to welcoming you back soon. Warm Regards Varsha Kode Assistant Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
BUEN HOTEL, UBICACIÓN EXCELENTE, SERVICIO REGULAR
EL HOTEL ESTA BIEN, EL SERVICIO REGULAR, CUANDO LLEGAMOS EL CUARTO NO ESTABA LISTO,
Respuesta de General Manager, el 14 oct. 2016
Dear Guest, Thank you for staying with us during your visit to Mumbai. We have noted your comments regarding the poor service at the hotel and have raised this issue with our team. We are sure during your next visit you will have a pleasurable stay and look forward to seeing you again.

10/10 Excelente

Dhruv

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Explore Mumbai from Ambassdor major attractions are nearby and mazing taxi service will get you at a reasoable price. Excellent food options right outside the hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Manvendra Rashk - GM , el 7 may. 2024
Dear Guest,Thank you for choosing Ambassador Hotel as your base for exploring Mumbai! We're thrilled to hear that you found our location convenient for visiting major attractions and that you enjoyed the taxi service we facilitate. We strive to provide our guests with excellent access to the city. If you need any further assistance during your stay, feel free to reach out. We hope you continue to have a wonderful time exploring Mumbai!Regards, Dear Guest,Thank you for choosing Ambassador Hotel as your base for exploring Mumbai! We're thrilled to hear that you found our location convenient for visiting major attractions and that you enjoyed the taxi service we facilitate. We strive to provide our guests with excellent access to the city. If you need any further assistance during your stay, feel free to reach out. We hope you continue to have a wonderful time exploring Mumbai!Regards, Manvendra Rashk - General Manager - General Manager

10/10 Excelente

MNAISH

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Manvendra Rashk - GM , el 7 may. 2024
Dear Guest,Thank you for your rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Sunit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious rooms. Very helpful and accommodative staff. Good location.
Se hospedó 19 noches en febrero de 2024
Respuesta de Manvendra Rashk- General Manager , el 21 mar. 2024
Dear Guest,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the spacious rooms and found our staff to be helpful and accommodating. We take pride in our prime location, and it's fantastic to know that it added to your overall experience. We hope to welcome you back to Ambassador Hotels soon!Regards, Manvendra Rashk- General Manager

8/10 Bueno

Roger

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
In a great location by Marine Drive, with good nearby restaurants and shopping opportunities. Also a short walk away from several key locations.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Ursula

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Rajan

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Below average hotel
Went for a week and on work and with the wife, was very disappointed. Rooms are very old and dated and the hotel is out of date. We managed however and probably will not stay there again.
Se hospedó 7 noches en enero de 2024

10/10 Excelente

R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very fancy and luxurious hotel
The Ambassador is a very nice hotel and we had a great stay. Their lobby is very fancy and our room had a lovely seating area as well as a marble bathroom! Bed was very comfortable. It's a little bit far from the area that we wanted to visit like Fort and gateway to India but otherwise it is a perfect hotel.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Vinay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Bijan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I have stayed in this Hotel numerous times and have satisfied with it. However the time I found the rooms quiet rundown and in need of renovations. The staff were very helpful and efficient as they had been in previous stays
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Erik

Se hospedó 6 noches en diciembre de 2023

2/10 Terrible

Anant, SEATTLE

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Moonisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this hotel for a couple of days to spend with my parents in Mumbai. The staff were so lovely leaving us with such good memories of our few days in Mumbai. They were super helpful, very polite and dealt with any queries as soon as possible. They also made a cake and decorated the room with balloons for my mother’s birthday when I asked them for just a little something. They made a whole cake! Thank you once again to all the staff, and the desk staff! You all really made our stay nice and easy and very memorable. The only meal we had at the hotel was the buffet breakfast, and again the selection on offer each day was delicious. The chef also memorised my omelette order after the 1st day and would make it for me each morning. The staff would regularly refill out teas/coffees as and when we wanted. I’ve stayed at many hotels and the service received at the Ambassador has truly been one of the best I’ve experienced.

2/10 Terrible

Adnane

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Nanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good stay. Attentive and caring staff, always helpful and friendly.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

David Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very recommended!
My experience was really great. The hotel is near to Marine Bay and some really cool restaurants that mixes the traditional indian food with foreign spices. Museum and Flora Fountain are not so far away. I arrived late and the personal were kind enough to authorize me a late check-out.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

RAUF

Se hospedó 3 noches en julio de 2023

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fully recommended for a quiet and convenient stay.
Quiet and convenient character hotel. The security and staff were courteous and very useful in chatting to Taxi and Uber drivers. It was a pleasant stay in a clean and quiet hotel. Full recommended.
Se hospedó 4 noches en enero de 2023
Respuesta de Ambo, el 7 jul. 2023
Dear GuestI’m so happy to hear you are pleased with us. Ambassador Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.We count ourselves lucky to have you as a customer. It’s people like you that inspire us.Thank you again! RegardsManvendra RashkGeneral Manager

8/10 Bueno

prashant

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Ambo, el 7 jul. 2023
Dear Mr. PrashantGreetings from The Hotel Ambassador, MumbaiWe are happy to hear you are pleased with us. Ambassador Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.We count ourselves lucky to have you as a customer. It’s people like you that inspire us.Thank you again! RegardsManvendra RashkGeneral Manager

8/10 Bueno

Varun, Rocklin

Viaje de negocios
they have to up their game for the location
Se hospedó 4 noches en mayo de 2022
Respuesta de Manvendra Rashk -GM , el 20 jun. 2022
We appreciate you for taking the time to share a positive feedback for your recent stay with us! Thank you so much for the appreciative words for our hospitality. We are really grateful to you for your kindness. We are looking forward to your next visit during which we hope to delight you even more with our products and services.

10/10 Excelente

Amha

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 10 noches en mayo de 2022
Respuesta de Ambo, el 7 jul. 2023
Dear GuestGreetings from The Hotel Ambassador, MumbaiThank you so much for your rating! We are glad you had an amazing stay and that we could make your stay comfortable and enjoyable. We hope to welcome you back soon!RegardsManvendra RashkGeneral Manager

2/10 Terrible

Arun

Se hospedó 1 noche en mayo de 2022
Respuesta de Manvendra Rashak - General Manager , el 10 jun. 2022
Thank you for staying with us. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excelente

Mordechai

Se hospedó 3 noches en mayo de 2022
Respuesta de Manvendra Rashk, el 1 jun. 2022
Thank you for your rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Saqib

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Location is prime, staff is good, but the property maintenance and amenities can be better.
Se hospedó 1 noche en mayo de 2022
Respuesta de Manvendra Rashk - GM , el 20 jun. 2022
First of all I would like to thank you for staying with us. We have noted your valuable comments and are indeed grateful for mentioning and taking efforts for few good words towards our team services. We would also like to update that we are undergoing renovations to our property in a timely phased manner. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Ami

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is neat and well maintained. No mould in rooms or bathroom. Smells fresh. In room dining service is good and the food is amazing!
Se hospedó 1 noche en abril de 2022
Respuesta de Manvendra Rashk -General Manager , el 14 may. 2022
Dear Guest, We appreciate you for taking the time to share a positive feedback for your recent stay with us! Thank you so much for the appreciative words for our hospitality. We are really grateful to you for your kindness. We are looking forward to your next visit during which we hope to delight you even more with our products and services.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This was my first time staying at the Ambassador. Fantastic location with easy access to all the major attractions with easy access to public transport, restaurants and entertainment. The service is excellent and all the staff are very personable and welcoming. Mr. Manvendra Rashk, the general manager, was very particular and went above and beyond in making certain that the quality of the services at the hotel are excellent. The quality of the room surpassed our expectations. Will definitely plan on using this hotel in my future visits to Mumbai.
Se hospedó 6 noches en marzo de 2022
Respuesta de Manvendra Rashk - General Manager , el 26 abr. 2022
Thankful and grateful to your review mentioned above we are glad that you had a comfortable stay with our hotel. We will continue to add more values and comfort to your future stays with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a very comfortable stay at the Ambassador with family. Location is extremely convenient and many shopping/eating/tourist places are within walking distance. Transport is very easy to get. Facility is great, food is very good and hospitality is unmatched.
Se hospedó 1 noche en agosto de 2021
Respuesta de Manvendra Rashk - General Manager, el 30 oct. 2021
Thank you for your kind words, we are extremely humbled. This will surely encourage us to scale greater heights of excellence, thank you once again. We look forward to the pleasure of welcoming you again and would be delighted to assist you with any requirements.

8/10 Bueno

Yogesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I always stay at ambassador as conveiniant and easy for me while I do my running around
Se hospedó 1 noche en marzo de 2020
Respuesta de Manvendra Rashk, el 16 mar. 2020
Dear Guest, Greeting from The Ambassador – Mumbai..!! Thank you for taking your time out to review us We are delighted to know that you enjoyed your stay with us and have rated us truly valuable and memorable Thank you once again and we hope to create more such memories time and again Warm Regards, Manvendra Rashk General Manager

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019
Respuesta de Vaibhav Pai, el 12 feb. 2020
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and we are happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador - Mumbai Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Vicinity to Marine drive. The staff was courteous and prompt.
Se hospedó 1 noche en enero de 2020
Respuesta de Vaibhav Pai, el 2 feb. 2020
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and we are happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador - Mumbai Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

6/10 Aceptable

Oystein

No le gustó: Condiciones de la propiedad
Good location
Good location, especially for the Mumbai marathon which was our reason for coming to Mumbai. There is a definite need for an upgrade. AC/light controller didn’t work, it either went to the coldest or the hottest setting. The control chip was hanging by a wire outside the wall socket. A hole in the bathroom wall, big enough for a mouse. Didn’t see one, but ants seem to enjoy this grand entrance to the facilities. They were painting the hall walls outside our room in the evening and night instead of daytime only. Paint smell and constant noise outside our room was not desirable. Will probably pick a different hotel next time, if rooms are available. If not, I can stay here again.
Se hospedó 2 noches en enero de 2020
Respuesta de Vaibhav Pai, el 2 feb. 2020
Dear Mr. Oystein, Greetings from The Ambassador - Mumbai! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Please allow me to express sincerest apology on behalf of myself and team for not meeting your expectations. At The Ambassador - Mumbai we strive to provide a superior service experience for every guest, therefore your feedback is utmost important to us. We request you to not judge us solely on this experience and hope that you visit us again so that we can offer renowned service Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai Delete Response

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
reception smile
Se hospedó 1 noche en enero de 2020
Respuesta de Vaibhav Pai, el 2 feb. 2020
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. It is our constant endeavor to provide guests with high standards of personalized service and efficiency, your words of praise have been shared with all. Our people awaits to receive such a positive review as this inspires and motivates them to achieve great height of excellence through service. Assuring our best services and looking forward to the pleasure of welcoming you back to the hotel. Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
There was some noise from the AC. Otherwise all fine.
Se hospedó 8 noches en diciembre de 2019
Respuesta de Vaibhav Pai, el 7 ene. 2020
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. It is our constant endeavor to provide guests with high standards of personalized service and efficiency, your words of praise have been shared with all. Our people awaits to receive such a positive review as this inspires and motivates them to achieve great height of excellence through service. Assuring our best services and looking forward to the pleasure of welcoming you back to the hotel. Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Not recommended
Positive parts: #1. Housekeeping services. Room was clean. Negative parts: #1. Smoking rooms located on same floor as non smoking. At times my room was full of cigarette smoke smell. #2. Construction noise. #3. Overwhelming smell of epoxy from construction. #4. FOOD POISONING from room service food. I lost 2 of my 3 days in Mumbai due to the sickness. I was here for work and could not work. When I told reception I got food poisoning from the food a girl suggested I only sick from the weather. I had already been here 6 weeks, adjusted to the climate and heat was not the problem. Again at checkout, as I paid 1800rs for the food that made me vomit, she suggested it was something in the air. 5. Except for housekeeping and luggage men, the employees had a negative vibe.
Se hospedó 1 noche en agosto de 2019
Respuesta de Vaibhav Pai, el 22 sept. 2019
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Please allow me to express sincerest apology on behalf of myself and team for not meeting your expectations. At The Ambassador - Mumbai we strive to provide a superior service experience for every guest, therefore your feedback is utmost important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent this unfortunate experience in future occurrence. We request you to not judge us solely on this experience and hope that you visit us again so that we can offer renowned service Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's nice property to stay ,. It located in amazing place and it has easy access too.. I loved it
Se hospedó 1 noche en agosto de 2019
Respuesta de Vaibhav Pai, el 6 ago. 2019
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. The entire hotel team joins me in thanking you for the appreciation on your amazing experience. Your positive feedback has been shared with the hotel team and is immensely happy to receive your kind words for our hotel property and location. We look forward to the pleasure of your continued visits and assure you of our best service at all times. Warm Regards, Front Office Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Ambassador is a outstanding hotel in almost every way except the front desk staff could be a bit more pleasant and make the guests feel more welcome. This is the only hotel i stay at when i travel to Mumbai and think that restaurant staff , food quality ,room service ,housekeeping and general staff go far beyond expectations but front desk made me feel a bit unwelcome especially after staying here on multiple occasions. I will be returning in April and hopefully this very small issue will be a misunderstanding and the room service most certainly made up for this issue. The service provided by Mahendra was exceptional and food and beverages were delivered with a positive and happy smile. Keep up the great work.
Se hospedó 2 noches en mayo de 2019
Respuesta de Vaibhav Pai, el 6 may. 2019
Dear Guest, Greetings from The Ambassador Hotel - Mumbai Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It is a great pleasure to know that the team created memorable experiences during your visit. The team at The Ambassador - Mumbai joins me in thanking you for the appreciation and generous response of our food and beverages, service and facilities offered at our hotel. Your appreciation will encourage all of us to scale greater heights of excellence. However, I have keenly noted on the short comings that you have highlighted with our front desk and have them seriously worked on, we look forward to welcome you again giving us another opportunity to regain your trust in our services. Thank you! Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is excellent and the hotel has kept its charm from years back when I stayed there
Se hospedó 3 noches en marzo de 2019
Respuesta de Vaibhav Pai, el 5 abr. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We take pride to say our Hotel is located in one of the most sort after location with neighboring tourist destination and iconic landmarks, I am happy to know you have enjoyed our Hotel location. Our dedicated Hotel staff takes a lot efforts to ensure we retain the beauty and charm of our Hotel as that makes us stand out from our contemporaries. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador Warm Regards, Front Office Manager The Ambassador -Mumbai

6/10 Aceptable

MOHAMMED

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
معقول
الخدمة لاتوازي القيمة لايوجد حاجز صوت ازعاج في ممرات الغرف الموقع قريب من البحر
Se hospedó 3 noches en marzo de 2019
Respuesta de Vaibhav Pai, el 30 abr. 2019
Dear Mr. Mohammed, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking the time to share your experiences with us. I deeply regret to know on your disappointment with uncomfortable stay and I sincerely apologize on behalf of myself and team.Your feedback have been duly noted and will be discussed with hotel team to ensure necessary measures are adopted to improve them We look forward to welcoming you back to The Ambassador - Mumbai soon, giving us another opportunity to regain your trust in our services. Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

8/10 Bueno

Cliente verificado

Se hospedó 6 noches en marzo de 2019
Respuesta de Front Office Manager, el 4 abr. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai and for taking time to post your valuable feedback. We are glad to know that you have recognized the services rendered by us. However we will continue to add more values and comfort to your future visits with us. It was certainly a pleasure for us to be at your service and we eagerly await the opportunity of welcoming you once again at The Ambassador - Mumbai. Regards, Management Team

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good, but needs an update.
Great location, close to many good restaurants, Mumbai cricket club, Churchgate station and an easy walk to Gateway to India. Rooms were clean, but the decor was very dated. The outside of the property looks quite run down.
Se hospedó 1 noche en marzo de 2019
Respuesta de Front Office Manager, el 3 may. 2019
Dear Mr. Paul, Greetings from The Ambassador - Mumbai ! Your valued review holds the utmost importance for us and we take every feedback under serious consideration. We apologize for such unpleasant experience during your stay with us. We are currently undergoing up-gradations to our property in a timely phased manner. We do hope that you give us another chance to make up for this stay, we will strive to make it memorable for you. Please do let me know If I could be of any assistance in the near future. Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

6/10 Aceptable

Madhukar

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Lost glory in a thriving world
The ambassador is a shadow of itself. In an area that’s thriving for business and leisure travel - it’s a right priced and sized hotel if you don’t want to stay at one of the luxury brands Nextdoor - but they need to define their space and not compromise on the basics that are non negotiable and locally not expensive - the in house cafe food was poor, cleanliness in bathroom was average - quality of linen was very poor. Proximity to marine drive where one can enjoy outdoors is a major plus and they just need refocus and some $$ upgrades
Se hospedó 1 noche en marzo de 2019
Respuesta de Vaibhav Pai, el 6 abr. 2019
Dear Madhukar, Thank you for sharing detailed feedback of your stay, it was indeed a pleasure having you with us during your recent visit to Mumbai I deeply regret to hear that your overall experience did not live up to your expectations and I sincerely apologize on behalf of myself and team. This is not how we wish our guest to experience our services as our team’s prime endeavor is to provide high hospitality standards and impeccable services. I have keenly noted on the short comings that you have highlighted and have them seriously worked on with my hotel team and ensure necessary measures are adopted to improve them. We look forward to welcoming you back to The Ambassador - Mumbai soon, giving us another opportunity to regain your trust in our services. Warm Regards, Front Office Manager The Ambassador - Mumbai

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2019
Respuesta de Front Office Manager, el 4 abr. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai and for taking time to post your valuable feedback. We are glad to know that you have recognized the services rendered by us. However we will continue to add more values and comfort to your future visits with us. It was certainly a pleasure for us to be at your service and we eagerly await the opportunity of welcoming you once again at The Ambassador - Mumbai. Regards, Management Team

10/10 Excelente

Niks, New York

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location. Location. Location. Anyone who has lived in Mumbai will know about the location of this hotel. The marine drive is exactly 90 seconds walk (yes, I did calculate it) and Churchgate is 3mins walk. Absolutely amazing location. The staff is very nice and friendly. Breakfast menu is exhaustive and room service is at the same rate as restaurant menu.
Se hospedó 13 noches en febrero de 2019
Respuesta de Vaibhav Pai, el 6 abr. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and I am happy to learn that you enjoyed the location of our Hotel and services too. Your compliments about the staff services and breakfast menu in particular delights me and it gives me great pleasure to share it with the team We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador Warm Regards, Front Office Manager The Ambassador -Mumbai

8/10 Bueno

CHANG BO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
크게 나쁘지도 & 그렇게 완벽하지도 않은 SO SO한 호텔...
사진에 있는 객실 사진보다는, 실제 객실은 조금 노후화 되어 있습니다. 샤위기 수압 및 온도는 적절하나 & 변기 플러싱 능력이 조금 부족합니다. 함께 숙박한 동료들의 방을 방문해 본 바, 환기팬의 성능도 좀 떨어지고 & 욕조 물배수구에서 악취가 올라 오기도 합니다. 객실 내, 층간 소음은 덜 하지만, 복도에서 주고 받는 소리가, 객실에서 다 들리는 단점.... 호텔 위치는 다소 조용한 곳에 위치해 있습니다. 호텔에서 1분만 걸어 나가면 바다가 보이지만, 해변이 없어서 그냥 바라만 보는 바다..... 호텔을 나서서 우측으로 1분쯤 걸어 나가면 바다가 보이고, 다시 우측으로 2분 정도 걸어가면 " Naturals " 라는 천연 아이스크림 가게가 있습니다. 한국 본젤라또 가격의 1/3 금액으로, 맛있는 아이스크림을 즐길 수가 있습니다. 호텔을 나서서 좌측으로 1~2분 걸어가면 " WOK EXPRESS " 라는 중국 음식 포장 전문 식당이 있습니다. 가게에서 식사도 가능하며 RS210 정도로 한끼 식사가 가능합니다. 이 식당 근처에 " MOCKINGBIRD"라는 까페가 있는데, 식사 및 주류를 판매하는 곳입니다. 비교적 음식 콸러티도 좋고 & 분위기도 좋고 & 영어로 대화도 가능 & 무료로 보드 게임도 가능합니다만, 다만 가격이 조금 비싼 편입니다. 조금더 올라가면 3~4분 거리에 버거킹이 있는데, 한국의 버거킹 맛과는 180도 다르기에, 비추입니다.
Se hospedó 16 noches en febrero de 2019
Respuesta de Front Office Manager, el 4 abr. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai and for taking time to post your valuable feedback. We are glad to know that you have recognized the services rendered by us. However we will continue to add more values and comfort to your future visits with us. It was certainly a pleasure for us to be at your service and we eagerly await the opportunity of welcoming you once again at The Ambassador - Mumbai. Regards, Management Team

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I reserved one room for my wife friends and reception made many problems for them.while they could mail me and ask about that in the meanwhile I talked to them by mobile , yet they made another problem .after one hour it was solved
Se hospedó 1 noche en marzo de 2019
Respuesta de Front Office Manager, el 10 mar. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We regret and apologize for the inconvenience caused during your stay with us. We have noted your valuable feedback and suggestions and forwarded to concerned team member for necessary action. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

2/10 Terrible

Hwang

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old Old Old
Very old and stinky
Se hospedó 2 noches en febrero de 2019
Respuesta de Front Office Manager, el 1 mar. 2019
Dear Mr. Hwang, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We regret and apologize for the inconvenience caused during your stay with us. We have noted your valuable feedback and suggestions and forwarded to concerned team member for necessary action. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The hotel is a bit outdated but the rooms are clean and the location is perfect. The staff is very friendly and courteous.
Se hospedó 2 noches en febrero de 2019
Respuesta de Front Office Manager, el 20 feb. 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team