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Opiniones de The Westin Mumbai Powai Lake

5 out of 5
The Westin Mumbai Powai Lake
2 & 3B, Near Chinmayanand Ashram, Powai, Mumbai, Maharashtra

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 163 de 286 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 70 de 286 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 286 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 286 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 286 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

claudio

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Nick Dumbell, el 13 dic. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just the buffet makes it a good decision
One of the best hotels I've ever been. Lot of people attending every request, great service.

10/10 Excelente

Sophia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buffet spread is good Swimming pool is good Overall good property but they should work on providing more in house sports/ activities for kids.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Shweta

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Jonathan

Se hospedó 6 noches en abril de 2024

10/10 Excelente

bhanumati

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a wonderful experience. Highly recommended
Se hospedó 2 noches en abril de 2024

10/10 Excelente

rahul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Rajesh

Viaje de negocios
Horrible quality of tea. Poor room service
Se hospedó 6 noches en abril de 2024

8/10 Bueno

Pradip Kumar

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 9 noches en abril de 2024

10/10 Excelente

Thinesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience for my family
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Ashleigh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location of the hotel and quality was very good but the noise of guests coming to their rooms throughout the whole night with doors closing regularly throughout the nights provided little sleep/.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Graham

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beware of Hotels.com cencellation
The Westin Mumbai is a very good hotel with professional staff. I was very impressed with the support given by the Desk Manager Mr Yashvardhan Bhutra. I had mistakenly booked both the Westin Hotel and the Sister Hotel Next doo Lakeside Marriot. If I had booked directly with Marriot group my hotel fees for the Lakeside Marriot would have been refunded in full. This is not the case if you book using Hotels.com. After being challenged and supported by Mr Bhutra I eventually received one of my two nights as a refund but Hotels.com refused to refund my second night. My advice is not to pay through Hotels.com and if possible joint a hotel loyalty program such as Marriot. This allows you credit which can be more generous comp[ared to Hotels.com and will allow full refund for mistakes similar to the double booking I made. My experience following up with Hotels.com was frustrating and they tried to blame everything on the Lakeside Marriot.
Se hospedó 3 noches en enero de 2024
Respuesta de Wilbur Turro, el 27 feb. 2024
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking the time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

10/10 Excelente

Yogesh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel near Mumbai airport
Good hotel for a business travelers neat and clean room. courteous staff and tasty breakfast with variety Nice view of Powai lake.
Se hospedó 1 noche en enero de 2024
Respuesta de Wilbur Turro, el 27 feb. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excelente

TANMAY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Wilbur Turro, el 27 feb. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excelente

Varad N

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Wilbur Turro, el 27 feb. 2024
Dear Guest, Greetings from the Westin Powai Lake!Thank you for the generous words. We are so glad to hear that you had an amazing stay with us. Our hotel aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to having you back soon for another pleasant stay.Warm Regards,Team Westin

10/10 Excelente

Sherif Sayed Abdelmoneim, New Cairo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have two main comments, the first is the pool didn’t look very clean, second is there’s too many flies in the open air zones so it’s important to have a mosquito repellent
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jatan, Toronto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is well maintained, staff was very welcoming and helpful. My special requests were taken care by the staff and my experience was unbelievable
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend.
Great location. Friendly staff.
Se hospedó 2 noches en octubre de 2023
Respuesta de Prashant Chadha, el 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excelente

Tetsuaki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Prashant Chadha, el 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

6/10 Aceptable

Kristel

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Property was good, staff was very nice but the food and service was not that great. We were promised a mini bar in the room but after asking multiple times we still did not get one. The air conditioner in the room was not cooling properly. Overall found it a bit overpriced for the service and facilities we recieved.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Prashant Chadha, el 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. Please do accept our sincere apologies on the service lapses experienced by you. We hope that you will give us an opportunity to redeem your trust in our brand once again. We look forward to welcoming you again soon.Warm regards,Team Westin

6/10 Aceptable

Hardik

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Prashant Chadha, el 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. We look forward to welcoming you again soon.Warm regards,Team Westin

8/10 Bueno

shivani

Viaje familiar
Le gustó: Limpieza y servicio y personal
The place was great and had great breakfast options. The rooms ( bed) are not compatible for senior citizens or people with mobility issue.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Prashant Chadha, el 1 nov. 2023
Dear Guest,Thank you for taking time and giving us a rating. We have noted your feedback regarding the bed & we shall make amends accordingly. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excelente

Pratibha

Se hospedó 1 noche en julio de 2023
Respuesta de Prashant Chadha, el 6 sept. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Team Westin

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Excellent hotel, lovely location overlooking the Powai lake. Courteous staff. Nice spacious rooms & bathroom , very clean. Huge spread of breakfast , enjoyable food.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Prashant Chadha, el 29 jun. 2023
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

2/10 Terrible

Alyssandra

Se hospedó 1 noche en junio de 2023
Respuesta de Prashant Chadha, el 29 jun. 2023
Dear Guest,Greetings from The Westin Mumbai Powai Lake!Thank you for taking time & giving us a rating. Please do accept my sincere apologies on the service lapses experienced by you.We hope that you will give us an opportunity to redeem your trust in our brand once again. We look forward to welcoming you again soon.Warm regards,Team WestinWarm regards,Team Westin

10/10 Excelente

viswanathan

Se hospedó 6 noches en mayo de 2023
Respuesta de Prashant Chadha, el 29 jun. 2023
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time & giving us a rating.We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin

4/10 Malo

Ananth

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
disappointing stay.
It was a disappointing stay. We had stayed here previously when it was renaissance, and they had better service, food quality and infrastructure. we had to wait 20 mins in the morning to get into the breakfast buffet, they have shut down their main fratelli restaurant, cramming all the guests into the smaller lake view cafe, where there is not enough room in case the occupancy is high. Also the property need repair, pool is not maintained properly, shower areas were dirty. It took 15 mins to get my car while checking out, overall I wont be staying here again. The food was very so-so, not at all memorable
Se hospedó 1 noche en abril de 2023
Respuesta de Team Westin, el 8 may. 2023
Dear Guest, Greetings from the Westin Powai Lake!At the onset allow me to thank you for sharing your feedback. Please do accept my sincere apologies on the service lapses experienced by you. We have taken your feedback on board, and we will strive to make improvements accordingly. We hope that you will give us an opportunity to redeem your trust in our brand once again.Hoping to welcome you back again soon.Warm Regards,Team Westin

6/10 Aceptable

Mrs Manjit

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel overall is goos
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

venu

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
Very noisy, we booked suite still bathroom ceiling was leaking. Also staff not responding quickly or fixed problems. We stayed 4 days with problems.
Se hospedó 4 noches en febrero de 2023

10/10 Excelente

Janak

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mumbai = Westin
Amazing food and great service. The most important part of our incredible experience was the unparalled service provided by the two Golden Key Hotel Concierge (Les Clefs d’Or) - Anthony and Prashant!
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Pamela

Se hospedó 3 noches en enero de 2023
Respuesta de Prashant Chadha, el 7 feb. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcoming you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excelente

Gillian

Se hospedó 1 noche en enero de 2023
Respuesta de Prashant Chadha, el 23 ene. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excelente

Pulin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful Place
Respuesta de Prashant Chadha, el 23 ene. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excelente

Payal, Mumbai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good ambience Loved the Mayochi restaurant Friendly and helpful staff
Respuesta de Prashant Chadha, el 23 ene. 2023
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excelente

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Godt værelse og god service
Virkelig gode senge og godt miljø på værelset - området ikke spændende men pæn udsigt på søsiden ! God service i forbindelse med late checkout hvor der var fri afbenyttelse af loungen på toppen af hotellet.
Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Payal, Mumbai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable stay Friendly staff
Respuesta de Prashant Chadha, el 8 nov. 2022
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Kind Regards,Prashant ChadhaHotel Manager

10/10 Excelente

Andreas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mumbai
Top Hotel . Super Lage
Se hospedó 1 noche en septiembre de 2022
Respuesta de Prashant Chadha, el 13 sept. 2022
Dear Guest,Thank you for taking time and giving us a positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

4/10 Malo

Daniel

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Mumbai chaos
Hotel was chaotic. There was a large group of IT specialist attending a conference. Restaurant staff were confused at best. No serving of drinks, busing tables was poor. Breakfast was far too busy. Overall service let them down.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Prashant Chadha, el 9 sept. 2022
Dear Guest, Greetings from the Westin Powai Lake!At the onset allow me to thank you for sharing your feedback. Please do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. We have taken your feedback on board, and we will strive to make improvements accordingly. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excelente

Ingrid

Se hospedó 3 noches en agosto de 2022
Respuesta de Prashant Chadha, el 30 ago. 2022
Dear Guest,Thank you for taking time and giving us positive rating. We look forward to welcome you again soon.Warm regards,Prashant Chadha- Hotel Manager

10/10 Excelente

TZE-BENG

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property surrounds a nice lake. You can walk around after dinner. Views are nice.
Se hospedó 1 noche en agosto de 2022
Respuesta de Prashant Chadha, el 23 ago. 2022
Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Prashant ChadhaHotel Manager

10/10 Excelente

Aishvarya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Prashant Chadha, el 12 ago. 2022
Dear Guest, Greetings from The Westin Mumbai Powai Lake ! Thank you for staying at our hotel rating us. We look forward to welcoming you back again. Warm Regards, Prashant Chadha- Hotel Manager

10/10 Excelente

Pranav

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2022
Respuesta de HM, el 8 ago. 2022
Dear Guest, Thank you for sharing your positive rating. Warm Regards, Prashant Chadha - Hotel Manager

8/10 Bueno

Ravi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent facilities and service. Great to stay
I had a fabulous time in Westin Mumbai. The room, internet, bathroom and all facilities are excellent and 10 out of 10 rating. Just that the Lifts are very slow and the buttons are not working properly and we need to press it multiple times but still it didnt worked. Breakfast is good just that south indian food taste and quality was not so great
Se hospedó 1 noche en agosto de 2022
Respuesta de HM, el 8 ago. 2022
Dear Guest, Thank you for your appreciation and positive feedback. We have noted your observations on the elevator buttons and shall have the same looked into for seamless experience. Warm Regards, Prashant Chadha - Hotel Manager

8/10 Bueno

Joseph

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Good
Se hospedó 2 noches en julio de 2022
Respuesta de HM, el 1 ago. 2022
Dear Guest, Thank you for your positive rating. Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excelente

Subhra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything
Se hospedó 2 noches en julio de 2022
Respuesta de HM, el 22 jul. 2022
Dear Guest, Thank you for sharing your positive rating. The team is delighted. Warm Regards - Prashant Chadha, Hotel Manager

10/10 Excelente

Inderjit, Milton

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel, property and people were top notch! I stayed there for 8 nights and will definitely go back. The breakfast buffet must have had 50 items!
Se hospedó 9 noches en mayo de 2022
Respuesta de HM, el 29 jun. 2022
Dear Guest, Thank you for sharing your feedback and your appreciation. The team is delighted. Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excelente

Erik

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome!
Se hospedó 1 noche en mayo de 2022
Respuesta de HM, el 29 jun. 2022
Dear Guest, Happy to note that your experience was awesome. Warm Regards, Prashant Chadha - Hotel Manager

6/10 Aceptable

Ludovic

Se hospedó 1 noche en mayo de 2022
Respuesta de HM, el 29 jun. 2022
Dear Guest, Thank you for your feedback. The team would endeavor to enhance service engagements and have a higher rating from you upon your future visits. Warm Regards, Prashant Chadha - Hotel Manager

6/10 Aceptable

Selvaratnam

Se hospedó 1 noche en mayo de 2022
Respuesta de HM, el 29 jun. 2022
Dear Guest, Thank you for choosing to stay with us. The team would spare no effort in impressing upon you on your next stay to achieve a higher rating. Warm Regards, Prashant Chadha - Hotel Manager

10/10 Excelente

Harsh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location and food
Se hospedó 1 noche en mayo de 2022
Respuesta de HM, el 29 jun. 2022
Dear Guest, Thank you for your rating. The team is delighted. Warm Regards, Prashant Chadha - Hotel Manager