I was very disappointed with this stay. I had stayed at this resort in the past and enjoyed it.. This time around, i took my kids and my mom. The hot tub was broken/cold/cloudy for 2 of the days we were there. ALL of the pools had yellowish water, weren't skimmed or cleaned properly and just looked gross and unappealing. The staff was not helpful at all. Our room which was a deluxe condo and offered a full kitchen didnt even have so much as a piece of silverware in it so we were unable to cook at the room like we initially planned. Its also a non smoking hotel and the people on the next balcony smoked weed nonstop. I didnt want my children around that, nor did i want to smell it and I told the front desk twice and they did nothing about it. The floor in the room was filthy, murphy bed had no linens and they provided 3 towels for 5 people on the reservation so we had to continually do laundry in order for us all to shower. We were given no garbage bags, no tv guide, no little welcome book stating what was in the area, wifi, property stuff, etc. Just an overall disappointing stay!