Chimenea

Opiniones de Hilton Myrtle Beach Resort

4 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 607 de 1426 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 389 de 1426 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 218 de 1426 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 110 de 1426 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 102 de 1426 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jesus Ezequiel

No le gustó: Condiciones de la propiedad
No like
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Services, Hilton Myrtle Beach, el 17 ago. 2023
It's a shame that your stay with us was not the top-notch experience we wanted for you. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Melvin A

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services, Hilton Myrtle Beach, el 24 jul. 2023
Your excellent rating has truly made our day! We cannot thank you enough for your 5-star feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Guest Services, Hilton Myrtle Beach

4/10 Malo

Mariane

Viaje familiar
Es un hotel que está pegado con otro hotel, lo cual hace confuso saber cuales son sus instalaciones, me parece que es sumamente grande para tener una sola piscina, el servicio del personal de asistencia y cambio de lencerías es pésimo, me pareció muy malo el servicio para lo que pagamos
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Services, Hilton Myrtle Beach, el 24 jul. 2023
Thank you for leaving us a review of your recent stay. Your rating means a lot to us as we strive to maintain high standards of service. We regret that we didn't meet your expectations on this occasion and apologize for any disappointment caused. Please know that we are committed to learning from our mistakes and ensuring a more satisfying experience should you decide to stay with us again in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Maria

Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente! Todo me encanta la playa al lado de la piscina y todo muy limpio
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Services, Hilton Myrtle Beach, el 29 jun. 2023
Estimada Maria,Muchas gracias por compartir su excelente experiencia en nuestro hotel.Nos llena de satisfacción saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, pues es siempre nuestro principal objetivo. Nos gustaría también expresar nuestra gratitud por su reconocimiento a todos nuestros compañeros, que se esfuerzan diariamente por conseguir altos niveles de satisfacción entre nuestros clientes.Nuevamente, gracias por sus comentarios. Estaremos encantados de tenerles de vuelta en nuestro hotel para una nueva inolvidable experiencia.Saludos, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Jack

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Todo limpio y agradable
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

María

Le gustó: Limpieza y comodidad de las habitaciones
Excelente
Todo muy limpio, la suite que nos toco estaba de ensueño todos muy amables especialmente el joven que nos atendió cuando llegamos, es nuestra segunda estancia aquí y seguimos encantados
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

Catalina

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Stephanie Ayala

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en junio de 2022

10/10 Excelente

Milton

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Exelente una vista simplemente espectacular, personal muy eficiente, regresaría sin pensarlo
Se hospedó 2 noches en julio de 2022
Respuesta de alee, el 5 jul. 2022
Thank you for choosing Hilton Myrtle Beach Resort for your accommodations. We are sincerely happy that you enjoyed the property and your stay with us and look forward to having you back as our guest.

10/10 Excelente

Lucio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que esta cerca de la playa y tiene buenas instalaciones y un buen personal
Se hospedó 4 noches en abril de 2022
Respuesta de alee, el 6 jun. 2022
Thank you for choosing Hilton Resort for your visit to Myrtle Beach. We sincerely hope you enjoyed your accommodations and the property. We look forward to having you back as our guest.

8/10 Bueno

Carlos

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Nelson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en julio de 2019

10/10 Excelente

Mary

EXelente
Se hospedó 4 noches en agosto de 2018

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
MejoraS
Muy bien ,todo es excelente lastima que todo quedaba lejos,consideramos que es muy recomendable que mejoren las condiciones de las puertas y baños.
Se hospedó 3 noches en diciembre de 2017

10/10 Excelente

Irma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Thomas

Le gustó: Limpieza y condiciones de la propiedad
The person who took care of the room was horrible.The person who took care of my car and other things was first class and polite and courteous.
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Kikoman

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
10/10
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Cora

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The view is gorgeous, being right on the beach is amazing, but service was definitely lacking. Two seperate times during our 3 night stay i called down for housekeeping and had to wait all day (literally over 5 hours each time).Both times i called before 10am - the second time just to ask if somebody could bring a few rolls of toilet paper up, because they didnt leave any the first time, and my husband had to call a 2nd time and get transfered TWICE before being told there was nobody to speak to, and it was still 3 hours later. Maintenence had to come 'fix' the AC in the guest room of our suite, and it still didnt work. Overall i wasn't overly impressed for as expensive as the stay was.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Stazy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Georgette

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great experience
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 19 may. 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Denise

No le gustó: Limpieza y condiciones de la propiedad
DO NOT BOOK!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 19 may. 2024
Please accept our heartfelt apologies for any shortcomings in your experience, as it does not align with the high standards we set for ourselves. Every member of our team is committed to delivering exceptional service, and we deeply regret any lapse in meeting your expectations. We understand the significance of making a positive first impression, and we're genuinely sorry if we fell short in this aspect.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Kathleen

Le gustó: Condiciones de la propiedad
I liked that it was further down from the busy and loud "main drag". I also liked that our room had an ocean view. Though I did feel the room could have been a little nicer for the cost and cleaner.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 19 may. 2024
Thank you for taking the time to rate your stay. We're pleased to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Providing excellent service and comfort to our guests is our aim, and we appreciate your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

6/10 Aceptable

Chavis

Le gustó: Limpieza
The bed was not comfortable and the room door would not lock while we were not in our room
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 19 may. 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Hizam

Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 11 may. 2024
We are genuinely thankful for your extraordinary rating! Your 5-star feedback inspires us and is an indication of the hard work we invest in creating memorable experiences for our esteemed guests. We're extremely pleased that you enjoyed your stay with us. Rest assured, we eagerly anticipate your return, determined to make your next stay even more special and satisfying.Regards, Guest Services, Hilton Myrtle Beach

6/10 Aceptable

Lisa

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 11 may. 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Mathhar

Se hospedó 1 noche en abril de 2024

8/10 Bueno

KAREN

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The view from our room. The pool. The beach the grounds.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 29 abr. 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Alexandra

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was overall a nice stay and almost everyone was very nice. The beach access was very close so that’s a huge plus. Beautiful ocean view from my room.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 29 abr. 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Matthew

Se hospedó 5 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 23 abr. 2024
Thank you for taking the time to rate your stay. We're pleased to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Providing excellent service and comfort to our guests is our aim, and we appreciate your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

geovany

Viaje familiar
Perfect location with a golf course across the street. Great welcoming stay by the staff awesome place to stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 22 abr. 2024
Thank you for your excellent rating! We're delighted to hear that you had a memorable stay with us, particularly appreciating our great location. We understand that a prime location enhances the overall guest experience, and we're thrilled that you found ours convenient. We look forward to hosting you again soon and offering you the convenience of our fantastic location.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Natalie, was awesome at the checkin desk, amazing customer service…
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 22 abr. 2024
Thank you for your positive rating and kind words! We're delighted to hear that your stay was memorable, especially thanks to the outstanding interaction with our team members. Our goal is to ensure that every guest feels welcomed and appreciated, and we're thrilled that our staff made that possible for you. Your feedback motivates us to continue providing exceptional service, and we can't wait to have you back with us again.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Todd

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 11 may. 2024
Thank you for sharing your rating with us. We're pleased to learn that you had an enjoyable experience at our hotel and that our property met your expectations. Providing excellent service and comfort to our guests is our aim, and we're grateful for your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Shemeka

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Stained shower curtains and bed coverings need to be replaced.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 14 abr. 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Guest Services, Hilton Myrtle Beach

6/10 Aceptable

Eliahu, Indianapolis

Viaje familiar
Le gustó: Limpieza
Located at the north beach very close to Tengar outlet. The beach is nice but the pool is too small, but they give you an option to access a near by hotel for a better pool experience. Rooms if you one of the lucky one who stay inside the hotel quarter you will be fine, but if you will be on one of the outside wings you going to have a lot of wind noise durning the night. Our room had low water pressure in the shower we were on the 9th floor the door frame was looking like someone try to break in and it almost does not latch the door. Do not accept it to look like the pictures showing on Expedia I bet those were taken when the built the hotel. I will expect from a brand like Hilton to keep up the maintenance but it does not seem like. Also parking on the weekend was horrible it was hard to find any parking spot, most of the parking is reserved for valet, so you need to use that service if you want to park your car on the weekend. Weekday we did not have any problem.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 14 abr. 2024
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Guest Services, Hilton Myrtle Beach

4/10 Malo

Marcelo, Atlanta

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 14 abr. 2024
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

david

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Moses

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked everything about the property
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

RENE

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely beautiful, I enjoyed every part of our stay. Pools were clean, and the staff was so friendly. We are already looking forward to our next visit.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Paula

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Gaurang

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good vacation spot to stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Antwan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Rachel

Viaje familiar
Le gustó: Servicios
Sister properties allow for pool use, which was beautiful. The hotel room itself was just okay. Location was also nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
We appreciate your great rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Harvette, Greensboro

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
A beautiful complex and beachfront
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza y servicios
The room we booked was deceiving on Expedia, photos showed an ocean view for the bedroom AND the sofa room but that was not the case. Room size was good. Housekeeping was helpful when needed. Fitness area was great, pool area was good. Parking is easily accessible just a per day charge which was expected. Shuttle available to most local places. I'm a little surprised that they didn't have events for kids going on as we stayed over Easter. Beach Access was perfect. Aside from the advertising not matching, the carpet and doors to the rooms are outdated. Bathroom door didn't close tight, chipped a long the bottom and entrance doors were definitely aged. The noise from housekeeping carts entering and exiting the staff elevator was loud and kind of annoying.
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Oluwaseun

Viaje familiar con niños
No le gustó: Limpieza
I don’t leave review, this one is worth mentioning. Sheets were never changed and management could not address heating room condition in room to accommodate us. Total waste of time and money. Never will I visit this property again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 7 abr. 2024
I am saddened to learn that your experience with us was not the memorable one we intended. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Kierra

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 22 abr. 2024
We want to express our sincere apologies for any disappointment caused by your recent experience. Providing outstanding service is our utmost priority, and we regret that we were unable to meet your expectations on this occasion. We understand the importance of making a positive first impression, and we apologize if we did not succeed in creating that for you.Regards, Guest Services, Hilton Myrtle Beach

8/10 Bueno

Piriya

Viaje en pareja
Le gustó: Limpieza
Disappointed, expect a little bit more for the price that we paid.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 28 mar. 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

Ruby

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 28 mar. 2024
Thank you for your incredible rating! Your perfect 5-star feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excelente

James B.

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was very nicely serviced daily by the cleaning staff. It had a great view of the ocean and the beach was very walkable with packed sand.
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest Services, Hilton Myrtle Beach, el 28 mar. 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services, Hilton Myrtle Beach