Eva, I do apologize for all the issues you had during your brief stay this is not the norm for us. I will find out what unit you checked in to and have the unit thoroughly checked and corrected. I did check with out departments and no one has received an email so that is why you have not gotten a response. I will talk to the front desk team so they can better explain to the guest's different options. Thank you for your feedback

Thank you for the 5 out of 5!

Thank you so much for your feedback. I will make sure me and my team inspect the unit and correct the issues stated. I do hope you will give us another chance in the future!

Stacey, Thank you so much for your 8 out of 10 review! I apologize for the issue when you first checked-in and I am happy we were able to resolve it quickly. Please come visit us again at the Grande Shores!

Thank you Shauron, for the comment and the terrific score of 10! We are glad you enjoyed your stay with us and look forward to having you back. We appreciate your business and happy to have you as our guest at Horizon Resort.

Thank you, Crystal, for your score of 10. We are glad you enjoyed your stay with us at Horizon Resort. We look forward to having you as our guests with you again in the future

Thank you for your feedback.

Thank you for the wonderful review! We are delighted to hear you had an enjoyable stay with us. We look forward to seeing you back with again soon!

Thank you for taking the time to share your feedback. We are thrilled to hear you enjoyed your stay. We hope to see you back again soon.

Thank you so much for your score and feedback! We are so happy to hear our staff made an impact on your stay! Thanks again for choosing Horizon @ 77th and we hope to see you again soon!

Thank you so much for your feedback! We are happy to hear your stay was enjoyable and memorable. We hope to see you again soon! Thanks again for choosing us!

Thank you so much for your feedback and score of 8! We hope to see you again soon.

Good evening Cassandra, we are sorry to see how unhappy you were from check in to speaking to our Night Manager. Reading this review was hard and we will address all these issues with our team. Considering your review of us and the issues you faced if you would like to reach out to the AGM please contact the hotel directly. Again we understand by reading this how this affected your stay and we are very sorry to have this kind of impact on you, our goal is to exceed your expectations. Thank you again for your review.

Thank you for taking the time to review and score us. We appreciate your feedback as we share with our team to better service our guests. This tool helps us to improve our guest's experience. We are glad you enjoyed your stay at Grande Shores and hope to have you back as our guest in the future.

Thank you!! That is great to hear and we welcome you back at any time. We are glad to hear you enjoyed your stay with us.

Thank you for taking the time to share your score and feedback on your recent stay with the Grande Shores Resort. We have found that the best tool in helping us understand where and how we can improve our reviews and surveys. Our goal is to exceed our guests' expectations and we are disappointed to hear that we did not do this for you.

Thank you for the review of Horizon Resort. We are happy to ready you enjoyed your stay with us and that you found excellence with our Housekeeping Team, we will be sure to let them know. We hope to have you as future guest at the Horizon Resort for years to come.

Thank you for your review, we would like to know what room you were in to correct the things you mentioned. If you can get that to us we will be happy to have our team take care of this, we are sorry this happened during your stay. Hope your holidays were grand and have the best New Year!

Thank you for the 5 star rating PRINCE! We hope to see you again in the future!

Thank you for the wonderful rating Shatea! We hope to see you again soon!

Thank you for the great rating Helen! We hope to see you again soon!

We truly apologize for any confusion. The fine print on the Horizon listing does indicate the check in location for our rentals is at our sister property. Please know that we strive to provide our guests with customer service that exceeds expectations and have shared your feedback with our management team to be addressed. Your feedback is greatly appreciated and we hope you will give us another opportunity to impress you.

Thank you for the great rating!

Thank you for the great rating!

We are thrilled to hear that you and your family enjoyed your stay with us! Thank you for the great feedback. We hope to see you back again soon.

Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay and we will be sure to share your comments with our management team. We hope to see you back again soon!

Thank you for your wonderful rating. We are delighted to hear you enjoyed your stay with us. We hope we will see you back again soon.

Thank you for the great rating. We are delighted to hear you enjoyed your stay.

We are thrilled to hear that you enjoyed your stay! We hope to see you back again soon.

Thank you for taking the time to provide us with your feedback. We are happy that you enjoyed your stay and plan to return. Unfortunately since the resort sits 500 feet from the ocean, it does not offer ocean front units. All layouts are considered ocean view, partial ocean view or city view.

Thank you for taking the time to provide us with a rating!

We are sorry to hear that the unit was not up to our standard of cleanliness. As we do not have the room number, we will inform staff to be on the lookout for this and resolve.

Thank you so much for taking the time to review. This is the time of year that we go through and do out yearly upgrades/updates. We hope that you will visit us in the future.