Dear Derek,Thank you for this high rating.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Hyland,, General Manager

Dear Guest,Thanks for taking the time to share your review of your stay.We appreciate you mentioning the positive aspects of your hotel experience and are glad that you found our hotel to be on point. Regarding the Leisure Centre access, we acknowledge that the journey from the hotel to the Centre may seem unusual. It is designed with two access points - via the basement and the main entrance - to provide options for our guests. We apologize for any inconvenience caused by the weather and the pathway. Concerning your observations about the cleanliness and temperature of the pool and changing rooms, we take such comments seriously and will address these issues with our housekeeping and maintenance teams to ensure they meet our high standards. The hydrotherapy pool's temperature is indeed set to be warm and conducive for relaxation, and we will look into this discrepancy immediately.The whole team hope that we have the pleasure of welcoming you back in the future. Best wishes,Andrew Hyland,, General Manager

Dear Nathan,Thank you for your review.We're pleased to hear that you enjoyed our balcony feature and made good use of our leisure facilities, including our deck level pool and gym. We're glad these aspects met your expectations. However, we are concerned to read about the noisy plumbing you experienced and would like to apologize for any disturbance this caused. Rest assured, we will look into this matter to ensure it is an isolated issue and addressed promptly. Your comments on the breakfast and room are noted and appreciated as it helps us maintain our standards.We hope that we can welcome you back in the future. Kindest regards,Andrew Hyland,, General Manager

Dear Guest,Thank you for taking the time to share your experience with us.It's great to hear that you found the hotel to your liking. We apologize for the oversight regarding the bath and shower gel on your first day and are glad it was rectified for you.Regarding the room cleaning, we understand your concern and are sorry for any inconvenience caused. Our housekeeping team works diligently to clean rooms in a timely manner, and we regret that we missed cleaning your room on the second day. We always aim to respect our guests' privacy, and the 'Do Not Disturb' sign is an essential part of our communication; however, we also want to ensure that all guests receive our best service. Lastly, we appreciate your comment on the noise outside room 319 and will look into better managing the situation to minimize disturbances for future guests.We hope to welcome you back the next time you visit Naas. Best regards,Andrew Hyland,, General Manager

Thank you for your kind words and for choosing the Osprey Hotel for your stay.We're delighted to hear you found our hotel lovely and our team pleasant. Our team strives to provide excellent service and a welcoming atmosphere for all our guests.We hope to have the pleasure of welcoming you back in the future for another fabulous experience.Andrew Hyland,, General Manager

Dear Liam,Thank you for letting us know how satisfied you were with your recent experience.We are delighted to read that you enjoyed your overnight stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for all our guests.We hope to welcome you back to Osprey Hotel in the future. Best regards.Michael Boyle, General Manager

Dear Guest,Thank you for letting us know how satisfied you were with your recent break.We are delighted to hear that you found our rooms comfortable and clean. Our team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests.All of the team very much hope that we will have the chance to welcome you again very soon.Kind regards,

Dear Colette,Thank you for taking the time to share this review of your visit to our Hotel & Spa.We are delighted to hear that our staff made a positive impression on your stay. However, we apologize for the inconvenience you experienced with the bathroom and TV remote. Our sinks do not have overflow outlets, which is why we do not provide plugs, but they can be requested by calling reception. For future stays, please don't hesitate to contact our reception team for any assistance you may need. We appreciate your suggestion for a little TLC and will take it into consideration.We are glad that you had a very nice stay overall, and we hope to welcome you back to Osprey Hotel in the future. Best regards,Michael Boyle, General Manager

Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to hear that your stay did not entirely meet your expectations. While we are glad to hear that you found some of our staff helpful and friendly, we are sorry that this wasn't always the case. Rest assured we have noted your comments and will address them with the team. Furthermore, we apologize for any inconvenience caused by noise from other guests during your stay. We take all feedback seriously and will make improvements to ensure a better experience for all our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards.Michael Boyle, General Manager

Dear Anishka,Thank you for your kind words about our property and our friendly team. We are delighted to know that you had a pleasant stay at Osprey Hotel.We hope to welcome you back in the future for another enjoyable experience. Best regards.Michael Boyle, General Manager

Dear Lee,Thank you for your feedback.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope that we can welcome you back in the future. Kindest regards,Michael Boyle, General Manager

Dear Bonnie,Thank you for taking the time to share this review.It's great to hear that you appreciated our high standards and that our team went above and beyond to make your stay enjoyable; your kind words will be passed on and will inspire them to keep up the good work.We do carry out maintenance whenever necessary to keep our facilities up to date, however, we have noted your comments for considerationIt would be a pleasure to welcome you back.Best wishes,Michael Boyle, General Manager

Dear Guest,thank you for your kind review!We are delighted to hear that you found our hotel to be excellent for families, clean, and with very good service. Our team takes pride in providing a comfortable and enjoyable stay for all our guests, especially families.We hope to welcome you and your family back to Osprey Hotel in the future. Best regards.Michael Boyle, General Manager

Dear Michael,Thank you for taking the time to review your recent stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We understand that meals are an important part of our guests' holidays and are happy to hear that you enjoyed your dining experience.We hope that we can welcome you back in the future. Kindest regards,Michael Boyle, General Manager

Dear Guest,Thank you for letting us know how satisfied you were with your recent break.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.All of the team very much hope that we will have the chance to see you again very soon.Kind regards,Michael Boyle, General Manager

Dear Monica,Thank you for taking the time to share your feedback,We are glad to hear that you enjoyed our team's excellent service, we will be sure to pass on your compliments to them. However, we are sorry to hear that your dining experience did not live up to your expectations and will be addressing your remarks with our chef and restaurant manager. We do carry out maintenance whenever necessary to keep our facilities up to date, however, we have noted your comments for consideration.We hope to be able to welcome you back for an improved stay.Kind regards,Michael Boyle, General Manager

Dear Guest,Thank you for taking the time to share your feedback.It is always a pleasure to welcome returning guests and we regret that your recent experience did not match your expectations. We're sorry you were disturbed by a false alarm and apologise for any inconvenience.Additionally, we are sorry to hear of the issue with your shower and regret that you did not make us aware during your stay as our team is always ready to assist with any concerns you may have.We hope you may give us a chance to welcome you back for an improved experience. Best regards,Michael Boyle, General Manager

Dear Guest,Thank you for letting us know how satisfied you were with your recent break.We are happy you had an enjoyable stay with us and that you appreciated our high standards.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Michael Boyle, General Manager