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Opiniones de Sofitel Fiji Resort And Spa

5 out of 5
Sofitel Fiji Resort And Spa
Beachfront, Denarau Island, Nadi

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 514 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 281 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 116 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 1001 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
El personal, las comidas, la piscina y la habitación estuvieron excelentes. Sin embargo la playa estaba mal cuidada
Se hospedó 1 noche en septiembre de 2018
Respuesta de Sofitel Management , el 3 oct. 2018
Bula Thank you for your feedback. We are glad to know that you had an enjoyable stay. We look forward to seeing you back soon. Kind regards

10/10 Excelente

Kylie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our first time in Fiji, not on a cruise and was extremely happy with the Sofitel. Will be back for sure.
Se hospedó 6 noches en mayo de 2024

8/10 Bueno

Dave

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant stay.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dewan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dave

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Rayner Jade

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful pool and amazing, friendly staff
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Zureen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed in waitui beach access club room was the best decisons everything was outstanding the service the pool the food. The hote is very well kept the main pool is huge too great for families. Highly recommend this hotel as it caters for young families and young couplies
Se hospedó 2 noches en abril de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Zureen,Thank you for taking the time to post us your online review.Happy to read that you enjoyed our Adult Haven here at the Waitui Beach Club and that you enjoyed our facilities and services on offer.We thank you again for choosing to stay with us here at the Sofitel Fiji and we look forward to your next planned visit .Vinaka Vakalevu,

8/10 Bueno

Chenyang

Le gustó: Servicio y personal y condiciones de la propiedad
There were so many ants in the room, room is kind of small with a small balcony. Adults pool has limited access for certain members, beach is a bit dirty.
Se hospedó 4 noches en marzo de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Chenyang,Thank you for taking the time to post us your review.We are naturally disappointed to read that your stay experience did not meet your expectations. We only hope that this was raised during your stay and trust the team would have dealt swiftly with your feedback. At Sofitel Fiji Resort & Spa we pride ourselves on delivering a superior service standard, of course starting with the cleanliness of our guest areas and rooms. It is evident that your experience does not reflect the usual high standards affiliated with our brand or feedback we receive daily, for this we do sincerely apologise. Rest assured that your feedback has been shared with the respective department to further review and avoid future occurrences. We do hope that we have the opportunity to welcome you back in the near future and show you our true hospitality experience. Vinaka Vakalevu,

10/10 Excelente

Katarzyna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our holidays. The slide and swings were great for kids. We loved coconuts and champagne at buffet breakfast.
Se hospedó 5 noches en abril de 2024
Respuesta de Sofitel Team, el 22 abr. 2024
Bonjour Bula Katarzyna,Thank you for taking the time to post us your online review.We are delighted that you enjoyed your stay and that you enjoyed the facilities and amenities on offer . We thank you once again for choosing our property and we look forward to welcoming you back in the near future.Vinaka Vakalevu,

10/10 Excelente

Lauren

Se hospedó 3 noches en abril de 2024

8/10 Bueno

Avishay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay in, shower place needs a soap holder, I had to soap on the floor then ppick it up again. So.eof the lifts getting outdated, but its ok. Overall good stay, The person serving coconuts for breakfast need to be a bit more friendly and say bula. Apart from that the staff are quiet friendly. Tipped a few waiters as they gave really good service. Breakfast was excellent with good options. Beds were comfortable, room service was good. Room was tidy and they done a god job. Can definitely stay again
Se hospedó 3 noches en abril de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Avishay, We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive valued feedback. As our rooms have recently gone through soft refurb and to keep up with current trends all our bathrooms have mounted bathroom amenities, I understand that some of this will come down to personal preference. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to supersede your expectations on your next planned visit.Vinaka Vakalevu,

10/10 Excelente

Doreen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lovely hotel, nice beach and friendly staff,
Se hospedó 2 noches en abril de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Doreen, Thank you for taking time to reflect on your recent stay experience. We are pleased to hear that you enjoyed your stay and were well looked after by our ambassadors. We do thank you for your support and look forward to welcoming you back to our shores in the near future.Vinaka Vakalevu,

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short, But Sweet: Three-Night Stay at Sofitel Fiji Resort & Spa Sofitel Fiji Resort & Spa is an adult and family friendly vacation spot. Overall, it was a fantastic vacation due to the people, service, food, property, location, … During my three-night stay at Sofitel Fiji Resort & Spa, I managed to meet many people and do several activities. The following are some highlights of my short, but sweet vacation at Sofitel: 1. Dining at SUKA and the Bazaar, Tapas (Mahi Mahi) and Créme Brûlee at with Lesi’s spot-on service and a Fijian buffet with Limiva, Alitea and Fijian dancers; 2. Talking with Annie at front desk of the Gym; 3. Doing Pilates with Sammy; 4. Practicing Yoga with Mary; 5. Checking in with Tia at Sofitel front desk of Sofitel; 6. Stand-Up Paddleboarding at Kai Wai Watersports Fiji with Asa and Sera (Thanks for the photos of me!); and 7. Touring Nadi, Fiji by Taxi with Aseri Waqa on my way to the airport.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sofitel Family, el 29 abr. 2024
Bonjour Bula Lisa,Thank you for taking the time to provide us your feedback.We enjoyed reading your AMAZING review so thank you for taking the time of the day to post us your very kind words. I have shared your review with Lesi, Limiva, Alitea, Annie, Sammy, Mary, Tia, Asa & Sera whom were all honored that you mentioned them by name.On behalf to the family here at the Sofitel Fiji we thank you for your support of our property and we look forward to creating more memories to last A lifetime!Vinaka Vakalevu,

8/10 Bueno

Merren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Merren,Thank you for taking the time to post us your online review and we thank you for the high ratings. We look forward to welcoming you back to our sunny shores.Vinaka Vakalevu,

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and helpful staff, great pool area, great AC in the rooms, good dining options.
Se hospedó 7 noches en abril de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Ian,Thank you for taking time to reflect on your recent stay experience. We are pleased to hear that you enjoyed your stay and were well looked after by our ambassadors. We do thank you for your support and look forward to welcoming you back to our shores in the near future.Vinaka Vakalevu,

8/10 Bueno

SHEENAL

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Dint like the food. Had no taste.. staff was great and helpful.. dirty beach. Overall was ok
Se hospedó 1 noche en abril de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Sheenal, Thank you for taking the time to reflect on your recent stay here with us at the Sofitel Fiji.We are naturally disappointed to read that this was your experience especially since we have the top 5 restaurants of the entire Island within our resort.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to exceed your expectations on your next planned visit.Vinaka Vakalevu,

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic, family friendly hotel. The hotel team are so welcoming and make life very easy. The activities for children and family are excellent, regardless of the weather there is something happening. Fab pool, water slide and proximity to the beach. Family room with bunk was great. Particularly liked being able to check in for return flight at the hotel, including dropping off bags. Made it super simple.
Se hospedó 5 noches en marzo de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Nicholas,Thank you for taking the time to provide us your feedback.We enjoyed reading your AMAZING review so thank you for taking the time of the day to post us your very kind words.On behalf to the teams here at the Sofitel Fiji we thank you for your support of our property and we look forward to creating more memories to last A lifetime!Vinaka Vakalevu,

10/10 Excelente

Danijela Betty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I very much enjoyed my stay here. The property is beautifully renovated and the service of the staff is incredible. There was plenty of poolside activities every day. It was a relaxing stay and I will be sure to come back again.
Se hospedó 5 noches en marzo de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Danijela,Thank you again for choosing to stay with us here at the Sofitel Fiji.We thank you your very kind words, I have shared your review with our broader teams whom I am sure will be ecstatic to read your review. Once again, we thank you for your support and we look forward to welcoming you back home.Vinaka Vakalevu,

10/10 Excelente

Preschalan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Right from the start we felt well looked after and comfortable. Greeted by Francis at the entrance with our luggage. Tiki gave us a great room upgrade which was both spacious and beautiful. We were allowed to use the relaxing facilities before our room was ready as we arrived a few hours early. Every morning the breakfast buffest was a smorgasbord of food options from the classic bacon and eggs to pastries, cereals, curries and even sushi. Even though there was a shuttle bus to the port it was still a short walk from the resort to the many dinner spots on the island. Overall it was the staff that made our stay an incredible and memorable one so much so we intend on coming back.....sooner than later!
Se hospedó 4 noches en marzo de 2024
Respuesta de Sofitel Team, el 29 abr. 2024
Bonjour Bula Preschalan,Thank you for taking the time to provide us your feedback.We enjoyed reading your AMAZING review so thank you for taking the time of the day to post us your very kind words. I have shared your review with Francis and Tiki who were both greatly honored that you singled them both by their respective names.On behalf to the family here at the Sofitel Fiji we thank you for your support of our property and we look forward to creating more memories to last A lifetime!Vinaka Vakalevu,Sofitel Family

10/10 Excelente

kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024

6/10 Aceptable

Anthony Leonard James

Le gustó: Condiciones de la propiedad
I noticed everything has become expensive eg drinks food same price as Australia the staff ain’t as friendly as they were 15 years ago when we first stayed at the Sofitel but I totally understand why the poor staff are working 12 hrs to 14 hrs shifts to make a living. Would I stay at the Sofitel again the answer no over priced the kids rule the place if you are looking for a relaxing holiday with no kids then I strongly don’t recommend the Sofitel
Se hospedó 8 noches en marzo de 2024

8/10 Bueno

Amanda

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Kellee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were in Fiji at another hotel and moved to this property due to a lack of amenities at our original hotel. This property did not disappoint. They take care of literally every detail from pick up at the airport to having a medical clinic right on the resort! the dining options were amazing, there were little stores etc, the beach was so pretty as was the pool, rooms comfortable, and every staff person greeted us with a smile!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Teal

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THE BEST STAY EVER! We were treated like royalty from the second we arrived to the second we left! Amazing staff and amazing service everywhere we went, such lovely people, big shout out to Silipa for making us guests of the day at check in, was such a nice treat <3 Will definitely be back!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Frederick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
HIGHLY RECOMMEND THE SOFITEL FIJI. LUXURY ROOM AND FACILITIES, 4 RESTAURANTS AND VERY FRIENDLY STAFF
Se hospedó 10 noches en febrero de 2024

10/10 Excelente

Vimal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff and property was excellent. Will definitely be staying there again on my next trip to Fiji
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Chris

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Travelling with 4 and 2.5 year old. Great hotel, staff were great, kids had so much fun on the slide, water park and little warrior experience. Great Denerau hotel, would stay again. Staff was the best part of the trip, not amazing food options, but there's other places a shirt bulla bus ride away. Rooms must have been recently renovated and we're great
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Anthea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about the Sofitel Denarau. I will definitely be back
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Zeyue

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are very nice and helpful. The dining choices are pretty good with reasonable prices. Handy location. The swimming pool was slightly overcrowded during peak hour but really considerable to have a variety of water level. The live music was lovely. Enjoyed our stay
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

iwona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about this property. Can’t recommend enough!
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This resort was phenomenal in every area! The staff here are genuine and truly went out of their way to meet every need ! Ten out of ten in every area! A HUGE shout out to Vilimaina Lagilagi from housekeeping Savasava Laundry 1 ! She stayed late after her shift to make sure we had our laundry clean and folded for check out the next morning! What a woman!!
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Ofri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Tofaileava

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our Sofitel stay was amazing. From the moment we arrived we had the lovely “Ozzy” or “ossy” so sorry if mispronounced your name. He was full of joy and had a beautiful and warm welcoming smile and service for us. The rooms were cleaned a lot during the day which was always so nice coming back to. The breakfast variety was soooo good, on top of that, the staff always smiling and serving us happily. I would just like to add that the ladies who work inside the convenient store at the bottom floor by the stairs could use more friendly service and be approachable rather than standing at the counter giggling and ignoring customers. But a massive thank you to the Sofitel reception staff, breakfast staff, spa staff and the cleaning staff. Definitely coming back because of them
Se hospedó 8 noches en enero de 2024

10/10 Excelente

Stacey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely fantastic stay with two kids. Super friendly lovely staff and a very eco conscious hotel.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Hemant

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great resort in Nadi
Staff at this resort went above and beyond to make sure we were comfortable and enjoying our stay. The rooms were tidy, clean and comfortable and the little patio was a nice bonus for enjoying the morning coffee. Great access to the water although the beach is limited but adequate. Great sunsets and easy access to the town and the nearby marina's restaurants.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Sofitel was a great place to stay. Great location and had all of the activities in one place. Food was good but only a couple of options for dining at the resort.
Se hospedó 5 noches en enero de 2024

10/10 Excelente

PATRICK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best time. Sofitel Fiji was amazing and so were the people.
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Kylie

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Average standard hotel
Buffet breakfast was nice with lots of choice. Room look clean but I believe there is some pest issues. We stayed at the Room 228 which is very far from the main lobby. We always spot some small fast crawling insects on fridge bench and vanity. We didn’t see this insects in another 5 star hotel in Fiji. The Superior Room Size is small (30sqm) compared with the money we paid. The hotel is very commercial and the staffs are not as nice as another 5 stars hotel that we stayed during this journey. Not many facilities as another hotel. Pool looks good but too many people, I will not come back to this hotel again
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Asmeeta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Tiffany

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing renovated rooms, staff was extraordinary and overall stay was perfect. Would recommend to all travelers including families.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Alyssa Kristine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were amazing and so accomodating! Resort was beautiful!
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Brooke, Los Angeles

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous hotel for families. There are so many activities for the kids and the pool and slide are the best! Friendly staff, so caring towards the children and the service is above and beyond. We left our son's beloved toy on the plane when we arrived, and it was picked up by the Sofitel airport desk from baggage services and hand-delivered to a private transfer driver who gave it to a porter who took it to our room!
Se hospedó 3 noches en enero de 2024

10/10 Excelente

No David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best service in a while
Just a short stop over heading East from Sydney to Dallas and opted for the Fiji Airways flight via Nadi. Couldn't resist an overnight stay. Didnt stray to far from the airport so went for Denarau Island and after a quick trip advisor review check I went for the Sofitel. I should say that my experience of Accor brands is not great and having recently stayed at the Pullman in Melbourne and Sydney airport, which were pretty uninspiring, I was a bit nervous as to what to expect. After 2 days, I am just blown away by the staff here and how nothing is too much to ask and the sincere level of friendless and desire to please. I only really get this level of service at Gili in the Maldives, so have found myself asking staff why they're so happy (maybe it's a fiji secret you can bottle and take home!). I stayed at the adult only club with just all the amenities - they really do think of everything down to factor 20 sun cream! Have to say thanks to the team at the beach club and Annie is just a lovely human being! Not many places I can say I will go back to but Sofitel Denarau Island for the service, I definitely will!
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Julie

Se hospedó 5 noches en enero de 2024

8/10 Bueno

Leah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Hannah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous place to stay. Beautiful surroundings and excellent service. Food was great. Couldn't complain about anything!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic resort. Will be going back again
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

Gavin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great resort awesome staff plenty to do or not do
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Jerry, Saint Louis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place and accommodated late flight so we could use the facilities after checkout.
Se hospedó 3 noches en enero de 2024