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Opiniones de Nairobi Safari Club by Swiss-Belhotel

4 out of 5
Nairobi Safari Club by Swiss-Belhotel
Lilian Towers, University Way, Koinange Street Junction, Nairobi

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 54 de 181 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 68 de 181 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 40 de 181 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 181 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 181 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, servicios
The staff at the Nairobi Safari Club Hotel are very nice and welcoming. The breakfast and restaurant food was also enjoyable.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest Relations Officer, el 3 abr. 2024
Dear Michael,thank you for your most recent stay at Nairobi Safari Club by Swiss-Belhotel and for the wonderful review.We are glad that you enjoyed our hospitality and the breakfast as well.We look forward to hosting you again soon.Kind regards,Christine MweuGuest Relations Officer

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Respuesta de General Manager, el 30 sept. 2016
Thank you for taking the time to rate us

10/10 Excelente

Brejnev

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Gezahegn Kebede

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Officer, el 3 abr. 2024
Dear Gezahegn,Thank you for choosing to stay with us and for allowing us to serve you.We are grateful for the wonderful review score.We look forward to your next visit.Kind regards,Christine Mweu

10/10 Excelente

Lisa

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Sara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Guest Relations Officer, el 19 dic. 2023
Thank you for staying with us and for the wonderful review.We look forward to hosting you again.Kind regards,Christine MweuGuest Relations Officer

2/10 Terrible

Jane

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

joyce wangui

Se hospedó 2 noches en junio de 2023
Respuesta de Guest Relations Officer, el 4 ago. 2023
Thank you for staying with us and for the wonderful review.Kind regards,Christine Mweu

4/10 Malo

Denise

Se hospedó 2 noches en enero de 2023
Respuesta de Nairobi Safari Club, el 16 feb. 2023
Thank you for your feedback. We will work towards making your future stay more enjoyable.

6/10 Aceptable

Yasuyuki

Se hospedó 1 noche en enero de 2023
Respuesta de Nairobi Safari Club, el 26 ene. 2023
Dear Yasuyuki.thank you for your feedback we really appreciate and will action upwards to make your future stay more enjoyable.Lawrence.

8/10 Bueno

Monica Eliana

Le gustó: Servicio y personal
Respuesta de F.O.M, el 7 mar. 2023
Dear Monica Eliana,Thank you very much for taking your time to rate us. We truly appreciate it.We look forward to hosting you again soon.With Best Regards,Nairobi Safari Club Management Team.

4/10 Malo

Paul, Allschwil

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Speisen und Getränke Preise viel zu Hoch. Pool Geschlossen, Fitness-Raum Geschlossen Wellness-Bereich Geschlossen Nicht 4 Sterne würdig
Se hospedó 1 noche en octubre de 2022
Respuesta de Nairobi Safari Club, el 31 oct. 2022
Dear paul,Thank you for your reviews.We are working round the clock to have our swimming pool and gym working.

6/10 Aceptable

Jose juan

Se hospedó 2 noches en agosto de 2022
Respuesta de Nairobi Safari Club, el 29 ago. 2022
Thank you for your feedback

8/10 Bueno

Sean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very spacious rooms and good Security. Wifi isnt great in the room but good downstairs in the lobby. You have to request a refrig and safe if you want one in the room. Excellent breakfast buffet!
Se hospedó 2 noches en julio de 2022
Respuesta de ., el 8 ago. 2022
Dear Guest, Thank you for your positive feed back

4/10 Malo

carol ann

Viaje en grupo
No le gustó: Limpieza
we found a roach. the hotel looks better in the pictures, we actually checked out and went to the ibis. our bags were delayed but was sent to the hotel, they stayed there for almost 2 weeks before they were sent to us, all our electronics were stolen from our suitcases.
Se hospedó 5 noches en junio de 2022
Respuesta de ., el 20 jul. 2022
Dear Ann, Thank you for your timely feedback. Kindly confirm that the bags were given to the hotel in good condition since we are a service industry and uphold integrity at a high level. Lawrence

10/10 Excelente

TIM

Se hospedó 5 noches en junio de 2022

10/10 Excelente

Monica

Se hospedó 1 noche en mayo de 2022
Respuesta de Augustine, el 17 may. 2022
Dear Monica Thank you for your rating we appreciate

10/10 Excelente

Monica

Se hospedó 3 noches en mayo de 2022
Respuesta de Augustine, el 8 may. 2022
Dear Monica Thank you for your wonderful review We look forward to hosting you again

10/10 Excelente

Annegret

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent value for money. Spacious rooms with a terrific view. The staff is very friendly and helpful, the rooms very clean. Many good restaurants, cafes, bars and a supermarket within walking distance. A perfect place for a longer stay in Nairobi. Absolutely recommendable.
Se hospedó 7 noches en abril de 2022
Respuesta de Augustine, el 14 abr. 2022
Dear Annegret Thank you very much for your Review we appreciate it very much.

10/10 Excelente

Pierre, calgary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like the location walking distance to downtown core and peaceful
Se hospedó 3 noches en abril de 2022
Respuesta de Augustine, el 11 abr. 2022
Dear Pierre Thank you for your feedback, its greatly appreciated We look forward to hosting you again

8/10 Bueno

Pierre, calgary

Viaje en grupo
Le gustó: Servicio y personal
Well located
Se hospedó 1 noche en abril de 2022
Respuesta de Augustine, el 7 abr. 2022
Dear Pierre Thank you for your feedback and rating, we appreciate

10/10 Excelente

??

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
全体的にとてもしっかりしたホテルでセキュリティもちゃんとされている。 スタッフの方々もとても優しくて、初めてのナイロビならおすすめ。 空港からも1000シリング（1000円）程の料金でタクシーで行けるのでとても便利。
Se hospedó 1 noche en febrero de 2022
Respuesta de Augustine, el 15 feb. 2022
Dear Guest Thank you for taking your time to give us feedback, we greatly appreciate We look forward to hosting you again

10/10 Excelente

??

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
初めての滞在で朝食に不安があったが、実際食べてみたらどれもおいしい。 セキュリティやスタッフの方々も皆さん親切で、気さくに声をかけてくれるので、とても楽しい。
Se hospedó 1 noche en febrero de 2022
Respuesta de Augustine Limo, el 12 feb. 2022
Dear Guest Thank you for your Feedback and rating We look forward to hosting you again Best regards

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful room with panoramic window very nicely decorated. Staff was excellent in responding to your requests- all in all very pleasant experience. Will be returning
Se hospedó 7 noches en enero de 2022
Respuesta de Augustine Limo, el 2 feb. 2022
Dear Thomas Greetings from Nairobi Safari Club Thank you for your feedback and review its greatly appreciated Best Regards

10/10 Excelente

Samson Ngugi

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything was perfect.
Se hospedó 7 noches en diciembre de 2021
Respuesta de Augustine, el 4 ene. 2022
Dear Samson Greetings from nairobi Safari Club Thank you for your Feedback, we look forward to hosting you again. Best regards

6/10 Aceptable

Agrim

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
First time in Nairobi
Decent hotel for the price, good location, friendly staff that will try to make your stay as pleasant as possible. Condition of the hotel is a little disappointing though. Rooms feel run down. Pool area is nice. Breakfast buffet is overpriced at $30 per person. Overall just about OK
Se hospedó 1 noche en diciembre de 2021
Respuesta de Augustine, el 16 dic. 2021
Dear Agrim Greetings from Nairobi Safari Club, Thank you for your feedback and rating, we have noted all your concerns and we will strive to make improvements

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Augustine, el 10 dic. 2021
Dear Ian Thank you for taking your time to give us a review Best regards

10/10 Excelente

Alex

Courtesy of staff was superb. A better flow of hot water to room 115 would have my stay even better.
Se hospedó 1 noche en octubre de 2021
Respuesta de Micah, el 3 nov. 2021
Dear Alex, Thank you for choosing Nairobi Safari Club for your stay. We greatly appreciate your feedback. We are happy to hear that our staff were superb. Apologies for the about the flow of water in your room. We have taken an urgent review of the issue to ensure the same doesn't occur again in the future. We look forward to being your hosts again in the near future.

10/10 Excelente

brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the location!!
Se hospedó 4 noches en octubre de 2021
Respuesta de Micah, el 3 nov. 2021
Dear Brian, Thank you for staying with us. We are happy you enjoyed your stay. We appreciate your feedback about our great location. Looking forward to hosting you again soon. Kind Regards, Micah

6/10 Aceptable

Cheryl

Le gustó: Servicio y personal
I recently stayed at the hotel this October. I emailed ahead of time reconfirming my need for a shuttle hotel driver to pick me up at the airport at 12:20 AM however when I arrived there was no driver after waiting about 30 minutes the hotel receptionist asked a cab driver already at the airport to drive me. When I arrived at the property I was given a room key by a very friendly receptionist named Violet however when the gentleman escorting me open the hotel room door a voice from darkness asked who is this? The gentleman assisting me immediately apologized went back downstairs for another key but it was not for a balcony room so we had to change the key the third time. I was comfortable in the room, nice balcony but throughout my stay the Wi-Fi was very spotty the last night I was there there was no Wi-Fi all the way into the next day 3 pm. They had the IT tech working on it but I was also trying to download my test results documents to take to the airpot. Micah was exemplary in his service and accommodating. I give him five stars he helped to make my stay more enjoyable. I’m not sure if I will return to this hotel. I am a female who traveled alone from the US and having a driver available upon my arrival was crucial for me. However things did work out for there are generally kinks in travel. A doctor came to administer my PCR test for $80 in my rm which was great! I had a very positive experience in Nairobi Kenya and would visit this country again. Thanks NSC staff.
Se hospedó 1 noche en octubre de 2021
Respuesta de Micah, el 16 oct. 2021
Dear Cheryl, Thank you for your stay with us. We are happy to hear that you enjoyed your stay with us. Please receive our sincere apologies regarding the mix-up that was experienced with your airport pick-up arrangements, and room allocation as well. We are pleased to hear that you liked the room you settled in finally. We understand our internet outage caused much inconveniences to you. The incident was caused by a major technical glitch, but was eventually rectified. We are grateful for your honest feedback which will go a long way in helping us to improve on our services, so as to exceed the expectations of all our guests.Thank you for your positive compliments regarding our staff. We shall share your regards. Looking forward to hosting you again in the near future.

10/10 Excelente

Santon

Se hospedó 3 noches en julio de 2021
Respuesta de Micah, el 29 jul. 2021
Dear Santon, Thank you for your positive review. It was a pleasure hosting, and we hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and friendly.
Se hospedó 1 noche en julio de 2021
Respuesta de Micah, el 19 jul. 2021
Dear Guest, Thank you for staying with us. We are happy to hear that your stay was nice, and our staff friendly. We greatly value your feedback, and hope to host you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent Services and responses.
Se hospedó 8 noches en junio de 2021
Respuesta de Micah, el 6 jul. 2021
Dear Guest, Thank you for your stay with us. We are glad to hear that our guest service met your expectations. We value your feedback and look forward to hosting you once again soon.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No outside noise
Se hospedó 2 noches en junio de 2021
Respuesta de Micah, el 11 jun. 2021
Dear Guest, Thank you for your stay at Nairobi Safari Club. We are glad to hear that you enjoyed your stay, with no outside noise in your room. We value your feedback and are grateful that you took your time to share your review. Looking forward to hosting you again soon.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Minor problem with room but management took care of it. Great service by all.
Se hospedó 1 noche en marzo de 2021
Respuesta de Micah Amol, el 14 abr. 2021
Dear Guest, Thank you for having stayed with us at Nairobi Safari Club. We are glad that we were able to solve the problem with your room, and that our service was great.We value your feedback and thank you for taking time to share them with us. We look forward to hosting you again in the near future. Best wishes

8/10 Bueno

Fatai

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Micah, el 22 mar. 2021
Dear Fatai, Thank you for staying with us at Nairobi Safari Club. We are glad to hear that you enjoyed your stay during your recent visit. We constantly strive to provide a great experience and quality service to all our guests. We value your feedback and thank you for taking the time to share your comments with us. Should you require further assistance, please do not hesitate to contact us. We look forward to welcoming you back to Nairobi Safari Club in the near future. Best wishes

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Central location. Generally very helpful staff. Tom service was very limited especially after 8pm.
Se hospedó 4 noches en febrero de 2020
Respuesta de Micah Amol, el 23 mar. 2021
Thank you for your visit to Nairobi Safari Club. We are delighted to learn that you were happy about our central location and helpful staff. We have taken note to of your concern regarding our room service. We sincerely value your feedback, and are grateful for sharing your reviews with us. We look forward to being of service to you once again in the near future.

10/10 Excelente

Eirik V

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice location and good service. However, the hotel is in need for an over all upgrade and refresh now.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Micah, el 23 mar. 2021
Dear Eirik, Thank you for having chosen to stay at Nairobi Safari Club during your visit to Nairobi. We are glad you liked our nice location and good service. We have taken note of your concerns regarding our property requiring upgrades refreshing. We are sincerely thankful that you took time to share your comments with us. We greatly value your feedback. Looking forward to hosting you again soon.

8/10 Bueno

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Micah, el 23 mar. 2021
Dear Anna, Thank you for having stayed at Nairobi Safari Club. We value your feedback and thank you for taking time to share them with us. We look forward to hosting you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleanliness and customer care was really good. Meals were served hot, my family and I realy enjoyed our stay.
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Shirish

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good All Suite Hotel in Central Nairobi
Good hotel with all the basic facilities e.g Spa, Swimming Pool, Bar, Restaurant, Beauty Saloon etc. Good Wifi throughout the hotel. Most importantly the room suite n its bathroom is spacious. Rooms are generally quiet. However, it is an old hotel with good infrastructure which cud do with total upgrading and refurbishment.
Se hospedó 6 noches en octubre de 2019

4/10 Malo

WONMOON

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2019

4/10 Malo

ALISON

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2019

8/10 Bueno

Henri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grand old lady of a hotel
The Safari Club is a bit dated but is still an amazing venue. The hotel is centrally located and is well maintained. Staff are keen to help and Nairobi is easily accessible from here.
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

Valerie, Seattle, WA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, efficient, and professional and the rooms were comfortable and well furnished. Our stay experience was very good. I would not hesitate to return to the Nairobi Safari Club and would highly recommend it.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Martin Muriithi Wanyiri , el 2 oct. 2019
Dear Valerie, Thank you for the great review. Will sure share this with the TEAM.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were welcoming and efficient. Overall the facility was very nice with all units being suites. We enjoyed our stay and would recommend the hotel without reservation.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Martin Muriithi Wanyiri , el 1 oct. 2019
Dear Sir/madam, We take note of the review we are greatful for the good remarks you have made for us

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It would have been nice if breakfast was included in hotel booking price.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Martin Muriithi , el 11 sept. 2019
Greetings, thank you for taking the moment to review us.

10/10 Excelente

Stompie, Jerusalem

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is always a pleasure to return to the Nairobi Safari Club. Yes the rooms are dated, the furnishings need a lot of TLC. BUT this is a hotel that looks like a hotel inside unlike most of the prepackaged chain horrors.. The staff are the politest kindest I have met in nearly 60 years of travel, nothing is too much for them. They are happy to see you come and on leaving hope you will return.
Se hospedó 7 noches en agosto de 2019
Respuesta de Martin M Wanyiri , el 22 ago. 2019
Dear Stompie, Greetings, I would like to thank you for taking the time to review our facility. We are greatful for the opportunity to serve you and we look forward to welcoming you again in your next visit. Regards Sales and Marketing Coordinator

8/10 Bueno

philippe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2019
Respuesta de M M Wanyiri, el 4 sept. 2019
Thank you for taking the time to review us.