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Opiniones de Sawela Lodge

4 out of 5
Sawela Lodge
Moi South Lake Road, Naivasha, Nakuru County

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 11 de 22 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 22 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 22 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 22 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 22 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing place. My Dad had a good time. It was a nice stay as it was a treat for the easter season. The staff were accomadating due to late check in and kindly agreed for Dad to check out late and have lunch the next day which was a nice gesture. Will recommend the lodge. Worth a visit for singles, couples or families.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mathew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing! Highly recommend
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jeroen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ontzettend fijn hotel waarbij de service ongeëvenaard is. We werden enorm in de watten gelegd. De buffetten waren zeer uitgebreid, smaakvol en goed gekruid. Aanrader: maak een boottocht met een bioloog. Leuk en leerzaam!
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

ALFRED

Se hospedó 2 noches en junio de 2023

8/10 Bueno

Liutauras

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Khanya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent location and stay
The trip overall was really great, however there are both some good and bad things that stood out. The good… The food at all meals was EXCELLENT! Compliments to the chef we were pleased at every single meal. The service from the wait staff was also really good. The grounds are beautiful and well kept. The pool area and overall entertainment were good along with the gym. There are lots of activities to do which can keep everyone entertained. Including a nature walk to the lake. The bad… Check in was unpleasant as the room description on Hotels.com was different to Saw Els’s own description. This was sorted out but it made the process poor. The game room needs to be updated as most of the items were either broken or missing pieces.
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Shehzad

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Per

Se hospedó 1 noche en junio de 2022

2/10 Terrible

Ammr

Se hospedó 1 noche en febrero de 2022
Respuesta de Managemnet, el 24 feb. 2022
Dear Mr Hamdok Thank you for your feedback . We hope to provide better service next time Thank you

10/10 Excelente

Ian

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good and staff were exceptional
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
The gym has been converted to a conference room with covid as the excuse. But the pool remains open. So long as the conference facilities keep bringing the hotel revenue, there is no incentive to re-open the gym. Wish they had communicated that the gym facilities weren't available before booking.
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2021
Respuesta de Reservations, el 27 ene. 2021
Dear Carlos Thank you for your feedback and we look forward to hosting you Thank you Danson

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Our stay was super! Staff were professional and friendly. Facilities were good - the manicured lawn was especially welcoming. Meals were good with safety precautions being observed at all times. PS. Brewed coffee rather than instant would have been preferred.
Se hospedó 2 noches en diciembre de 2020
Respuesta de Reservations, el 27 ene. 2021
Good afternoon, Thank you for your feedback and we look forward to hosting you once again Thank you

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were very nice and comfortable, very beautiful scenery,
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr angenehme, ruhige Lodge. Unbedingt den Naturewalk mit Guide Joakim machen, man sieht einiges an Tieren (Giraffen, Zebras,... )…! Viele einheimische Gäste, tolle Atmosphäre, sehr gutes Essen und idealer Urlaubseinstieg!
Se hospedó 2 noches en diciembre de 2018
Respuesta de Danson, el 9 ene. 2019
Danke für Ihre Rückmeldung. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr nettes Personal. Man soll unbedingt mit Josef eine Safari machen.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Danson, el 9 ene. 2019
Vielen Dank für Ihr Feedback und wir freuen uns darauf, Sie wieder zu hosten

4/10 Malo

Matthew

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not great
Staff are friendly and professional, especially waiting staff at meal times. Grounds are beautiful, lots of place to sit and relax. Buildings look nice from outside. All good things undermined by state of furnishings in room. Damp, musky, mouldy smell from curtains, rugs, and bed. Mosquito net dirty. Towels and dressing gown clearly needed replacing about five years ago. Seriously, good hotel if they could invest in comfort of guests by cleaning room furnishings properly (i.e. before they smell and make people cough, sneeze etc). Better options nearby. Food was good though.
Se hospedó 3 noches en diciembre de 2018
Respuesta de Danson, el 7 ene. 2019
Dear Mr Mathew, We thank you for the feedback and we take it very seriously and the issues pointed above will be addressed accordingly to give you a better service in the future Thank you

4/10 Malo

Maxine

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
GREAT PLACE BUT SERVICE WAS DISAPPOINTING
It is a wonderful place! Very beautiful! Reception service was very disappointing. We went in before two and we were checked in after 5pm and they wanted us out by 10am the next day! We asked for a late check out and after back and fourth they finally agreed. Breakfast service was done by 9.30am! what happened to usual hours of 11am? I guess its their policy but we are there on holiday so it would only be fair to eat breakfast later. The porter was kind and respectful. The lady watchman at the second barrier was very welcoming and sweet. I would return, I hope the team at reception can be more accommodating next time.
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Aunali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great ambience and staff
Se hospedó 1 noche en agosto de 2018
Respuesta de Danson, el 21 sept. 2018
Thank you sir , We look forward to hosting you once again Regards Client Relations

10/10 Excelente

Evelyn, nairobi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice place
Loved it. The food was very nice and the facilities are modern. The staff are polite. Security is good. Located about an hour and a half drive from Nairobi so it is convinent
Se hospedó 1 noche en marzo de 2018
Respuesta de Danson, el 11 may. 2018
Dear Evelyn, Thank you for your feedback . We look forward to hosting you again and providing the best service

8/10 Bueno

Boniface

Le gustó: Servicio y personal y comodidad de las habitaciones
Overall was good. The grounds were appealing. In our room the bathroom needed work. The water that filled the bathtub was dirty. The water in the sink was dirty. The faucets need to be updated.
Se hospedó 1 noche en febrero de 2018

8/10 Bueno

STEPHEN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017