David, we greatly appreciate your amazing review!! :) Happy Holidays and we hope to see you again in the New Year.

thank you

Thank you for the great review Roberto, and yes we have been here since 1985! We are looking forward to another renovation starting Nov 6th until the end of April and hope to hare that with you in the years to come :)

Thank you

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Thank you

I am sorry that you did not have a great experience. I saw your survey show up on the hotel comment cards too. Its true that the renovations took down a elevator (all rooms are being renovated). Every elevator has been replaced in the last 7 years and we should not be having issues, I guess that is part of renovations. Painful, for everyone. In small cities like Nanaimo many services like room service, bellman/ valet no longer exist. They went and have not returned post pandemic. Its not as if we don't miss the days where these services exist, we do. when costs are growing faster than rates, something needs to give.

Hi Grant, We are so sorry to hear you were disappointed in your stay with us...and thank you for the feedback. We take great pride in our hotel and want to ensure our guests all have an amazing experience. Hopefully we will see you soon and we can showcase our finished renovations

Thank you for the great review Jodi!! Hope to see you again soon :)

thank you

I am sorry about the noise, we're so close to being done.

Thank you so much for the outstanding review Samesh! We hoe to see you again very soon :)

Thank you

Wow, congratulations on your wedding and thank you for the kind words!!

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Thank you for the kind words about the room and the ambassadors. I am sorry that you encountered some individuals that made you uncomfortable. We've been working so hard with the city to minimize the impact of unhoused people seeking supports services in our city. We know that we have work to do and we will not stop.

Thank you for the amazing review Susan :) We are all so thrilled with the renovations as well !

I first want to thank you for celebrating Jane, she is defiantly a star. The construction is now down to the final floor and I am sorry about the noise you encountered. We are rushing to get it wrapped up as soon as possible.

Thank you Hailong for the amazing review!!! We hope to see you again soon! :)

Thank you so much for the excellent review Vickie. Looking forward to seeing you both again soon :)

Thank you

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I am sorry that you did not have a great stay. We're going through a challenging period to get the hotel renovated (1/4 done) and it clearly frustrated you, I am sorry.

Thank you for taking the time to complete the review, I am sure when we get the place fully renovated that 8 will become a 10.

I am sorry that you did not have a great stay. Our renovations will hopefully correct and issues you encountered.

Wow, thank you for the kind words. We look forward to welcoming you back.

I saw your note about the parking garage and I am sorry. We're desperate to get the parking elevator back in service, its 2 years old and its taking to long to get a part. Please accept my apology.

thank you for celebrating our service levels.

Hi AlvinPlease contact us directly at the hotel so we can get some feedback from you regarding your stay. We take our guests feedback very seriously and are hoping to speak with you directly regarding any issues you had while staying with us

Thank you for the excellent review Tracy, we have started renovations on our rooms and are all looking forward to seeing you again so we can showcase our new look!! :) Hope to see you soon

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Thank you for the excellent review Malarie, we hope to see you again soon :)

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Thank you for the amazing review Lisa!! We all hope to see you again soon :)

Thank you for the great review, please feel free to let us know how we can make your next stay even better. We take all feedback very seriously and look forward to your input.

Thank you for the great review Ke! Our renovations have begun and hope to see you again so we can share our beautiful new rooms with you :)

Thank you for the great review Larina, Hope to see you again after our renovations are complete :)

Thank you for the excellent review James. We are all looking forward to seeing you again :)

Thank you for the excellent review Mary, we are all looking forward to seeing you again soon :)

Thank you so much for the outstanding review!!! Hope to see you again soon :)

Thank you for the amazing review Victor!! Looking forward to your next visit! :)

Thank you so much for the amazing review Clifford. We are all looking forward to seeing you again soon :)

Hello, We apologize that you were not able to make it to our hotel for your booking. Please note that if you are booking through an online travel agency we are not able to refund your booking. You would have to go through the online travel agent you booked through. In this case expedia. Please contact the hotel directly and speak to the Front Office Manager or the Front Office Supervisor for more details. Thank you

Thank you Alison for the excellent review! We all hope to see you again soon :)

Thank you for the excellent review Marcia!! We all hope to see you again soon :)

Thank you for your review. Would you be ok with sharing where we could improve