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Opiniones de Hyatt Place Nashville Airport

3 out of 5
Hyatt Place Nashville Airport
721 Royal Pkwy, Nashville, TN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 465 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 214 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 150 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 92 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 83 de 1004 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yaritza Vélez

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
From PR, very good treatment and excellent service 👍👍👍
Se hospedó 5 noches en julio de 2023

10/10 Excelente

luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No lohevisto mi estadía muy corta
Se hospedó 1 noche en mayo de 2023
Respuesta de Assistant General Manager, el 12 may. 2023
Your feedback is very important to us, Thank you so much for your positive rating for your recent visit to Hyatt Place Nashville Airport!

10/10 Excelente

Heyden

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Desk Supervisor, el 12 nov. 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Layjany

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
La atención del personal muy mala.
Se hospedó 4 noches en agosto de 2022
Respuesta de Front Desk Supervisor, el 12 ago. 2022
Thank you for your feedback!

8/10 Bueno

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena localización.
Se hospedó 2 noches en febrero de 2022
Respuesta de Dyion- Front Desk Supervisor, el 22 feb. 2022
Thank You!

10/10 Excelente

Sandor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All very good
Se hospedó 2 noches en enero de 2022

10/10 Excelente

hugo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien todo
Se hospedó 1 noche en enero de 2022

8/10 Bueno

antonio luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
es un buen hotel .
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Alejandro, Tegucigalpa

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Su limpieza es diaria, muy amable la gente. Ubicación exelente cercano al aeropuerto. 5 minutos.
Se hospedó 3 noches en agosto de 2021

8/10 Bueno

Mary E

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Emily

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great and rooms were clean and comfortable!
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Liz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Light above the sink was blinking on and off
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Andrew, Newyork

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One complain about a receptionist on Monday may 13 2924 at 10pm was rude. I asked for the airport shuttle. He told me he left the airport a could. Locate me it was a lie I waited from 1035pm to 11pm no shuttle appeared!
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Alelisha

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This has by far been the most untimely experience I’ve had with any Hyatt affiliate. In short, I was in Nashville for work, and from BNA to this location, I waited approximately 2 hours for the shuttle to pick up from Waiting Zone 2. The front desk receptionist absolutely could not tell me any information about said shuttle, and it didn’t have a Hyatt logo. I called a Lyft, and when I arrived to the hotel with my service animal I was charged a random $15 deposit that no one could explain effectively and placed in a wet/damp room with a commercial size fan still drying the room. Listen, this is not worth your peace. I understand everyone’s threshold is different, but I have a pretty high threshold for missed opportunities for alignment and best practice, but this hotel— wildly inoperable with no signs of slowing down unless management shifts and serious change management happens to overhaul this current staffing model. I mean to not have a MOD until close to check-in or a GM in the morning to address your concerns is flipping ridiculous. Hyatt, please check on your affiliate properties.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Doreen, Puyallup

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice well appointed rooms, great breakfast, close to restaurants and stores
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Rinishka

The electricity was off for 5 hours. This is unacceptable because this property should have generators.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Marlena

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Lost power during the storm and didn’t seem like there was anyone trying to fix it, had holds on my debit card that I tried to use to pay for the room but didn’t go through so I used a different card and still had a $1500 hold on my debit card. Staff was nice, bed was comfy, easy location
Se hospedó 6 noches en mayo de 2024

4/10 Malo

Deanna

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
I booked a two night stay but only stayed one night. Room was dirty, hairs on the bed and linens. Mold on the ceiling of the bathroom. Overall I mean it’s a place to stay but definitely could be updated and cleaned better.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Andre, graniteville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service , spacious well appointed suites and walking distance to dining options and convenience stores.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Adriana, Chula Vista

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Convenient location near to Nashville Airport. Easy access to public transportation.
Se hospedó 7 noches en abril de 2024

8/10 Bueno

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish they had beer on draft :)
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Maria Elena

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Felicia Dawn

Viaje en pareja
The hotel I don’t mind I stay at Hyatt on Canada oftn for work. However they told us bacon in the breakfast buffet and it wasn’t it was bacon crumble which is very different from when people expect. The room we had was by the elevator and the elevator made a terrible banging sound every time it opened and closed making it difficult to sleep and kept me awake a lot. The restaurant is closed cause they don’t have staff which should have been posted not making us plan and then get down and told nope sorry.
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Jeremy

No le gustó: Limpieza y condiciones de la propiedad
I liked the proximity to the airport, but the property looks tired and needs a remodel. The Hyatt Place brand has always felt sleek and clean and this property was dirty, had a bunch of boxes in the lobby area and they were understaffed.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

MARIA DEL CARMEN

Everything, excellent service
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a nice property with only one exception…. There weee bird outside our 5th floor window chirping the entire night. Yes, night. Did not sleep at all. Staff was super friendly.
Se hospedó 1 noche en abril de 2024

4/10 Malo

subramanya

Viaje con mascota, Viaje familiar con niños
Towels were clean. But my bed and pillow had long hairs when we entered the room. Looks like they didn’t change the sheets and pillow covers. Carpet had stains. Very limited breakfast options. Our stay was Ok!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Tom, MORRIS

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Shower dripped all night. Sink drain was slow.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kevin

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ariane

Viaje de negocios
Definitely need an upgrade.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are bery friendly and the room is so clean.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Donald

Se hospedó 7 noches en abril de 2024

10/10 Excelente

Jacquelyn

Se hospedó 1 noche en abril de 2024

8/10 Bueno

barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Marvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have a issue with the bathroom door lock, I have been locked in the bathroom 3 times because the lock doesn’t work properly and they never replace it. Besides that everything was good.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Constance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a very nice place to stay while in Nashville. It is 15 mins from downtown and the price was right. Free parking, breakfast included. Nice, friendly staff. Quiet - other than being next to the airport. Nice gym facility. The main area was very clean, other than some stained chairs in the lobby, the room could use a little updating. I would have appreciated USB ports near the bed. Afternoon desk staff was much more friendly than the morning staff. Something I did not care for was that the housekeepers would come between 8 and 9 while we were still in the room. It was awkward. They just changed out our towels and trash. The first day we asked them to come after we left - after 9, so they did. But the other 2 mornings we just rolled with it.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

William

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Jesse, the check-in person, is great. The pick-up service was horrible. I was not told that a Lion vehicle, was the service. I waited almost 1 hour to get picked up.
Se hospedó 1 noche en abril de 2024

4/10 Malo

James

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

John

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Large stains on pull out bed mattress, feces on bathroom wall next to toilet paper roll
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Darren

Viaje familiar
Le gustó: Servicios
Staff was nice and friendly. The hotel is in need of remodeling. Worn out furniture, bathroom wall buckled from interior wall leak.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Holly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No food for or drink available Poor front desk staff
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Bo

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Shari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff. Clean room.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was super nice! Will stay here again!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

dawn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a great stay, will be back
Se hospedó 2 noches en enero de 2024

4/10 Malo

Jasmine

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The elevator made a terrible noise every time you got in or out of it. It was very slow.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Rachel

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Good for an overnight stay. Friendly staff. Easy on/off to highway. Got there late and staff was very accommodating. Also great continental breakfast!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Larry

Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Sean

Viaje familiar
Le gustó: Limpieza y servicio y personal
Need a little modernization/love on the maintenance side. Odd number rooms are facing the airport departure corridor… so noisy. We had to change rooms due to a clogged tub, but staff quickly got a new room for us. Dee, at the front desk, was exceptional.
Se hospedó 2 noches en enero de 2024