William at the front desk was very kind. As was the general manager. Unfortunately, our a/c unit wasn't working in the room and it was a sauna...in March. We pried open the window and it was very very noisy. The GM tried to fix the unit to no avail. Additionally, we spent 4 nights and 3 days there and only on our last day did anyone bother to service the room so we had to get our own towels and sheets and take out our own trash. The service was unfortunate but, again, we found the staff very kind.