Vista al agua

Opiniones de Millennium Maxwell House Nashville

3.5 out of 5
Millennium Maxwell House Nashville
2025 Rosa L. Park Boulevard, Nashville, TN

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 290 de 1138 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 239 de 1138 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 254 de 1138 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 182 de 1138 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 173 de 1138 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

6.0/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Julio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El tema de la música de Nashville, exelente
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 20 ene. 2024
Julio, es maravilloso saber que la escena musical de Nashville fue una excelente parte de tu experiencia en el Millennium Maxwell House Hotel. Nuestro objetivo es crear una atmósfera vibrante que refleje la cultura musical de la ciudad. ¡Esperamos darle la bienvenida pronto para disfrutar de más ritmos encantadores y una estadía fantástica!

10/10 Excelente

Euridice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 26 dic. 2023
Euridice, thank you! Millennium Maxwell House Hotel Nashville is thrilled to see your five-star rating. It's wonderful you had a great stay, and we look forward to welcoming you back in the future.

2/10 Terrible

ROBLIN PEREZ

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 dic. 2023
Roblin, it's regrettable that your recent stay did not meet the expectations. We appreciate your feedback and will be working diligently to improve the experience for all our guests. We hope to have a chance to serve you better in the future.

8/10 Bueno

Guirguis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people were nice and the idea of the shuttle is great
Se hospedó 7 noches en octubre de 2023
Respuesta de Customer Service, el 8 nov. 2023
Guirguis, it's really encouraging to hear that you found our team members at Millennium Maxwell House Hotel Nashville friendly and enjoyed our convenient shuttle service. Thank you for sharing your positive experience, and we hope to see you again in the near future.

10/10 Excelente

Jesica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 13 oct. 2023
Jesica, we're thrilled to hear that you found the Millennium Maxwell House Hotel Nashville to be a pleasing place for your stay. We hope to have the opportunity to welcome you back in the future. Thanks for choosing us!

6/10 Aceptable

viviana

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Edificio súper viejo, las paredes rotas,
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 3 may. 2023
Agradecemos que se haya tomado el tiempo para compartir sus inquietudes con nosotros, Viviana.Estamos decepcionados de que su experiencia con nosotros haya sido menos que ideal. También es lamentable que haya notado una disminución en la calidad y el estado de nuestros alojamientos. Nos preocupamos por la comodidad y la satisfacción de nuestros huéspedes, por lo que abordaremos todas sus inquietudes con los miembros apropiados de nuestro equipo para que podamos mejorar en el futuro.Esperamos volver a verte pronto para poder compartir una experiencia más positiva a la que nuestros huéspedes están acostumbrados.

10/10 Excelente

Roniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Zachary E, General Manager, el 6 jul. 2021
Thank you for your review and apologize for the issues you encountered.

8/10 Bueno

Ivette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at front desk, gift shop, cleaning staff & shuttle drivers were great. I love that they provided a shuttle every 30-minutes into town.
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Rebecca

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The place was obviously a showplace at one time. The staff was friendly and responsive to my needs (which were very few…). I would stay here again despite a few hiccups. If the hotel was spruced up a little it would definitely be worth paying a lot more. Fairly priced for what you get.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Doug

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
We were given a room with a mattress that looked like someone died in it. It was a very large stain and the floor around it was very sticky as well. We were given a new room, but it kind of set the mood for how we felt about the hotel. We will not be back.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 18 may. 2024
Doug, thank you for your feedback. It is a sincere regret that your stay did not meet your expectations. The situation you described in your room is certainly not reflective of our usual standards. We're glad that our team members were able to assist you with a room change, but we understand how it impacted your overall experience. Your comments will be used for improvements moving forward. Safe travels in the future.

10/10 Excelente

Danielle, Horse Cave

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Onsight restaurants adn pool are nice. Good food at hotel and lots of choices near by
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 17 may. 2024
Danielle, thank you for your kind words. The team at Millennium Maxwell House Hotel Nashville is delighted you enjoyed the on-site restaurants, pool, and the variety of nearby dining options. Your satisfaction is our priority, and we're looking forward to welcoming you back soon!

10/10 Excelente

TANISHA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always stay here when we go to Nash!
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 16 may. 2024
Tanisha, thank you for your loyalty to the Millennium Maxwell House Hotel Nashville! We're thrilled to be your go-to place whenever you're in the city. We look forward to welcoming you back soon!

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We stayed here from Thursday to Sunday and had a great time. The hotel was clean and the room was nice. The shuttle was very convenient, and the drivers were very nice We had breakfast everyday due to the price, $10 for a full breakfast was a bargain.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 15 may. 2024
Susan, thank you for taking the time to share your positive experience at the Millennium Maxwell House Hotel Nashville. It brings us joy that you enjoyed our clean facility, comfortable room, and the convenience of our shuttle service. Our team members, especially the drivers, are pleased to hear your kind words. Spending your mornings with us for breakfast was indeed a good deal, and we're glad you took advantage of that. We hope to welcome you back on your next visit to Nashville.

10/10 Excelente

Guillermo

Le gustó: Servicio y personal y condiciones de la propiedad
👍👍
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 12 may. 2024
Guillermo, it's wonderful to see your positive thumbs-up for the Millennium Maxwell House Hotel Nashville. We truly appreciate it and we're looking forward to welcoming you back on your next visit to Nashville. Safe travels!

8/10 Bueno

Joel

Le gustó: Limpieza y condiciones de la propiedad
Did not make up rooms daily.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 8 may. 2024
Joel, thank you for sharing your feedback. We regret any misunderstanding regarding our housekeeping schedule. Rest assured, the Millennium Maxwell House Hotel Nashville always strives to keep our guest rooms pristine and comfortable. We appreciate your patronage and hope to welcome you back again in future.

10/10 Excelente

Nicole

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Great value and location!
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 8 may. 2024
Nicole, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. It's delightful to know our prime location and valuable offerings contributed to your positive impression. We can't wait to welcome you back for another memorable visit.

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Servicio y personal
It was a decent hotel for the price. They do have shuttle services downtown but only until 10:30pm. Would be nice if it ran a little later.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 8 may. 2024
Melissa, it's good to hear you found value in your stay. We appreciate your feedback regarding our shuttle services. We continually aim to enhance our guest experiences and will certainly consider your suggestion about extending the operating hours. We hope to have another opportunity to serve you in the future.

10/10 Excelente

Justin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, and free shuttle is great and overall pretty timely. Room was nice.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 5 may. 2024
Justin, it's delightful to hear you appreciated the convenient location and complimentary shuttle service at the Millennium Maxwell House Hotel Nashville. We're also thrilled that you found the room to your liking. Your views matter to us, and we're looking forward to welcoming you back for another pleasant stay.

6/10 Aceptable

Terrance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Surprise service charge.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Terrance, we appreciate your feedback. We understand that unexpected service charges can be a concern and we aim to maintain transparency around any additional costs. We're here to assist and provide clarity where possible.

8/10 Bueno

Garry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Garry, thank you for choosing to stay at the Millennium Maxwell House Hotel Nashville and for rating us! We hope that your visit to Nashville was a memorable one and that our hotel added value to your overall experience. We welcome any further feedback you may have, and look forward to possibly hosting you again in the future.

2/10 Terrible

eva, Fort Worth

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel was very dirty. The staff was excellent
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 27 abr. 2024
Eva, we understand your stay did not meet expectations pertaining to cleanliness, and we take your feedback seriously. It's encouraging to hear that our team members were excellent. We'll address the cleanliness issue, ensuring that our guests experience a comfortable stay in future. We hope you might choose to stay with us again to experience our improvements.

10/10 Excelente

keith g

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unfortunately, last evening and air conditioner in the facility caught on fire and the building was evacuated and we had multiple emergency equipment here. We were out of the facility for over two hours. After re-entering the Hotel, we were reassigned a different room because of water problems in the area we had checked in initially. I know they didn’t plan to have an air conditioner go bad but it was a pretty big inconvenience.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Keith, it's regrettable to hear about your recent experience with the unexpected incident involving the air conditioning system. We understand the inconvenience you faced during this situation and the unexpected change to your accommodation arrangements. Please be assured that safety is our topmost priority and incidents of this nature are very rare. We appreciate your understanding in this matter as we navigated it. We certainly hope for another opportunity to serve you better in the future.

2/10 Terrible

Eric

Viaje familiar
No le gustó: Limpieza y servicios
Cockroaches in our room. Requested new room which was filled with smoke. Midnight to 4am there were drunken idiots screaming, fighting and beating on doors. Called front desk and they said they can't do anything about them. Will not be returning.
Se hospedó 1 noche en abril de 2024
Respuesta de The Maxwell House team, el 16 may. 2024
Hi Eric, so sorry about what you encountered. those drunken idiots was myself trying to evacuate the building because of a fire and then afterwards the fire department with their team. So sorry about the misunderstanding there

8/10 Bueno

Gerald

Le gustó: Limpieza y servicio y personal
I like the location, which is close to Nashville without be right downtown where traffic is horrendous. They have a shuttle bus that leaves every 30 minutes or so. My room had a beautiful view of the city, except the windows are dirty so that kind of subtracted from the view. Bed was extremely comfortable and room amenities are adequate.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Gerald, the Millennium Maxwell House Hotel Nashville is indeed renowned for its convenient location and regular shuttle service. We're thrilled you found our beds cozy and our facility well-equipped for your needs. However, your note on the window cleanliness is acknowledged. Rest assured, our team members constantly strive for excellence and your feedback is essential to our improvement. Thank you for this review, and we hope to make your future visits even more enjoyable.

8/10 Bueno

Ruth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to change rooms before bedtime; bathtub gurgled up lots of ick and I didn’t even use the shower. First room’s phone was also totally disconnected; Had to use my cell phone to call the front desk re: the bathtub ick. Second assigned room was very nice.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 18 abr. 2024
Ruth, we appreciate your insights regarding your stay at the Millennium Maxwell House Hotel Nashville. It's regrettable you faced certain inconveniences initially. Nevertheless, we're relieved the alternative accommodation met your expectations. The information provided will certainly guide us in enhancing our guest's experiences. We hope for another opportunity to provide a smoother stay in the future.

8/10 Bueno

Gordon Melvin

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de The Maxwell House team, el 3 abr. 2024
Hi Gordon, thank you for staying with us and taking the time to let us know how we are doing. Wishing you safe travels

4/10 Malo

Hoyt

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Needs lot of maintenance. Convenience fee is a joke. Light in room did not work. Parking trrrible. Not convient. Banquet hood dry and overpriced. Hotel was overpriced feed not disclosed before bookinh
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Hoyt, your feedback is valuable to us. We acknowledge the reported issue with the room's light and understand the parking could have been more to your liking. We also recognize your reservations concerning the fee and your dining experience. Your comments are being taken into consideration for improvement. Your opinion is crucial in helping us better our guest experience. Thank you for bringing these points to our attention.

8/10 Bueno

Kay

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 9 abr. 2024
Kay, thank you for sharing your rating of the Millennium Maxwell House Hotel Nashville. We're delighted to see that you had a positive experience with us. We hope to welcome you back soon!

10/10 Excelente

Jessica, Waverly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Jessica, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. We're thrilled to hear you enjoyed your stay. Your feedback encourages our team to continually provide exceptional hospitality. Looking forward to welcoming you back soon!

10/10 Excelente

Mariangely

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Mariangely, it's delightful to hear you enjoyed your stay at the Millennium Maxwell House Hotel Nashville. We aim to provide an excellent experience for all of our guests and your feedback is much appreciated. We can't wait to welcome you again in the future!

8/10 Bueno

June A, Fairless Hls

Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
June, it's wonderful to see your 4-star rating for the Millennium Maxwell House Hotel Nashville. We hope your stay was pleasant and we're looking forward to the opportunity of serving you again in the future.

8/10 Bueno

Angie

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 8 abr. 2024
Thank you for the great rating, Angie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Maxwell House Hotel Nashville. We'd like to share an even better experience with you soon.

6/10 Aceptable

Susan, Middleton

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Staff was great, very nice drivers on the shuttle. Our room was clean and comfortable. The hotel itself is very outdated and could use a refresh!
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 15 mar. 2024
Susan, thank you for sharing your experience. It's heartening to know you found our team members amiable and our shuttle service commendable. We're glad to hear that your room was spotless and cozy. However, it appears that the hotel's decor may not have met your expectations. We continuously strive for improvement and your feedback will indeed guide us in enhancing our patrons' experiences. We hope for another opportunity to better serve you in the future.

10/10 Excelente

kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
I love the memorabilia. Not cool? Breakfast buffet, selection providee was limited and over steamed. Server in the lounge filled with attitude because no food order and only 1 cocktail. My guest from Jersey was even taken back. Shuttle service is a very nice feature. There is only 1 usb connection and it is on the alarm radio clock. Not easy to find! Great bed! Price was good, have and will stay here again. Very peaceful!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Kathy, it's truly great to hear that you appreciated the unique memorabilia at Millennium Maxwell House Hotel Nashville. We regret hearing about your feedback on the breakfast choices and our lounge service, and assure you we continually strive for improvement. Your observation on the USB connection is duly noted. It's a delight to know that you found our shuttle service convenient and our beds comfortable, which contributed to a peaceful experience. We eagerly await your return for another memorable stay.

2/10 Terrible

Lokesh

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Although they claimed breakfast included, it is only available with money.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 6 mar. 2024
Lokesh, we're sorry to hear about your experience and the confusion surrounding the breakfast offerings. We try to ensure all information regarding any additional costs is communicated clearly. Your feedback helps us improve how we convey these details and we appreciate you bringing it to our attention.

8/10 Bueno

Patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a decent older hotel with free parking. They have a shuttle that operates every half hour.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 25 feb. 2024
Patrick, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. We're glad to hear that you appreciated the complimentary parking and regular shuttle service. It's our aim to provide conveniences that contribute to a great stay. We hope to welcome you back again in the future.

10/10 Excelente

August

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 22 feb. 2024
August, it's wonderful to know you had a fantastic stay at Millennium Maxwell House Hotel Nashville. We truly value your feedback and hope your travels bring you back our way again soon.

10/10 Excelente

Cas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 13 feb. 2024
Cas, it's fantastic to hear that you had a positive experience at the Millennium Maxwell House Hotel Nashville. It's delightful knowing our team members made a remarkable impression. We're already excited to welcome you back on your next visit to Nashville.

4/10 Malo

Hunter

Viaje familiar
No le gustó: Condiciones de la propiedad
The bathroom had many issues. Mold in the shower, showerhead wasn't attached to the wall and could see/move the pipe going into the wall, had a loose screw, toilet had fecal matter remaining in the water when we got there and wouldn't flush properly. TV was disconnected when we got there.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 11 feb. 2024
Hunter, your comments regarding your stay are greatly appreciated. We regret that your experience fell short, especially concerning the condition of the bathroom and the readiness of your room. We have shared your feedback with our team and we thank you for bringing these issues to our attention. We are committed to continuous improvements and providing a better experience in the future.

6/10 Aceptable

Tracy

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
It’s a convenient location to downtown for the price. The shuttle into downtown was very convenient for us. Rest of experience was uneven however - some of the staff were friendly and some were borderline rude. We stayed for 2 nights and they didn’t clean our room which meant us walking down to front desk to get fresh towels (the shower was so powerful we had to use our towels to dry floor every time). The room was clean but felt worn out - carpet was pulling out near door and bed was in need of a new mattress.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 9 feb. 2024
Tracy, we appreciate your feedback on your recent stay. It's nice to hear you found our location and shuttle service advantageous. However, it's unfortunate you didn't experience consistent service and felt some aspects of your room could be updated. We strive to ensure every guest's needs are promptly addressed and apologize this wasn't the case this time. Please take reassurance that we are continuously working on improving our guest experience. Should you choose to visit us again, we are confident your stay will be more pleasurable.

6/10 Aceptable

Lea, Cleveland

Le gustó: Limpieza, servicio y personal, servicios
The room was clean, lobby, location and restaurant great. Beds are fairly comfortable. Adjoining room made for very noisy night from attached room. Saw one cockroach in the bathroom, but he scurried back into the vent. Broken picture frame glass and needs updating but it was clean and therefore a decent affordable option near downtown. Shuttle service is great.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Maxwell House team, el 24 feb. 2024
Hi Lea, thank you for staying with us and taking the time to share your experience. Our pest control is here every 3 months and should address your visitor very shortly. We hope you had fun in Nashville and wish you save travels

10/10 Excelente

benjamin

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Benjamin, thank you for sharing your perfect rating of Millennium Maxwell House Hotel Nashville. We're thrilled to know you had a great experience. We eagerly anticipate your next visit.

10/10 Excelente

Halle

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 2 feb. 2024
Halle, it's great to see your perfect score! We're thrilled you enjoyed your stay at Millennium Maxwell House Hotel Nashville. We hope to see you on your next visit to Nashville!

2/10 Terrible

David

Se hospedó 2 noches en enero de 2024
Respuesta de The Maxwell House team, el 20 mar. 2024
Hi Davidthank you for staying with us and apologies for not having met your expectations. We would have loved to have done something about them. Is there anyway you could let me know what in particular?Wishing you safe travels and great health

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 26 ene. 2024
Robert, we're pleased to hear you had an enjoyable stay at the Millennium Maxwell House Hotel Nashville. It's fantastic that everything met your expectations. We look forward to welcoming you back in the future.

2/10 Terrible

Dave

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bad- stay away and find something else
Stayed 4 days- house cleaning showed up zero times. Ran out of towels, toilet paper and even when we called for service no one showed up. Shuttle drivers are awesome and front desk was very nice. Restaurant closed during the day- bathrooms on main level out of service. They charge you for a fridge and/or microwave to be brought to your room. I used to love this hotel but it’s now terrible.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 15 ene. 2024
Dave, it's disheartening to hear that your recent stay did not meet the expectations based on your previous experiences. We regret the oversight with our housekeeping services and we understand your dissatisfaction with the additional costs for amenities. It's uplifting though that you appreciated our shuttle operators and front desk colleagues. Your feedback is truly valuable and it will aid us in further improving our services. Thank you.

10/10 Excelente

Lewis Green

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 10 ene. 2024
Lewis, we're grateful for your top score! It is wonderful to know you had a terrific experience at Millennium Maxwell House Hotel Nashville. Your support and satisfaction are extremely encouraging for our team. We eagerly await your return in the future for another stellar visit!

6/10 Aceptable

Lois

Le gustó: Servicio y personal
There is only one restaurant and the food was not good.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Lois, it's disappointing to hear your dining experience at the hotel restaurant didn't meet your expectations. Thank you for sharing this feedback with us. It's crucial for the continuous refinement of our on-site dining. We'd love the opportunity to host you again and showcase our improvements.

10/10 Excelente

Jennie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was super efficient and great attitudes! Will stay again!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Jennie, we're thrilled to hear that you found our team members at Millennium Maxwell House Hotel Nashville to be highly efficient and positively spirited. It's always fantastic to hear such positive feedback. We look forward to welcoming you back for another pleasant stay!