Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 520 de 1001 opiniones" "
10 - Excelente
520
Puntuación de 8, es decir, Bueno. Basada en 262 de 1001 opiniones" "
8 - Bueno
262
Puntuación de 6, es decir, Aceptable. Basada en 99 de 1001 opiniones" "
6 - Aceptable
99
Puntuación de 4, es decir, Malo. Basada en 62 de 1001 opiniones" "
4 - Malo
62
Puntuación de 2, es decir, Terrible. Basada en 58 de 1001 opiniones" "
2 - Terrible
58
8.4/10
Limpieza
8.6/10
Servicio y personal
8.2/10
Servicios
8.4/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
José Luis
Viaje familiar
14 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tienen suites con todas las comodidades
José Luis
Se hospedó 1 noche en junio de 2023
Respuesta de Trevia, el 15 jun. 2023
¡Gracias por la excelente reseña!
8/10 Bueno
Catalina
Viaje familiar
14 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay. Clean and convenient.
Catalina
Se hospedó 1 noche en noviembre de 2022
Respuesta de Veronica, el 16 nov. 2022
Hello, thank you for your delightful feedback. We are glad to hear you enjoyed your stay with us. Looking forward to seeing you in the future.
10/10 Excelente
Victor Hugo
26 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena relación entre el servicio y el costo
Victor Hugo
Se hospedó 5 noches en junio de 2022
Respuesta de Sam, el 20 jul. 2022
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Sam
8/10 Bueno
Cliente verificado
Viaje familiar
6 ene. 2022
Le gustó: Comodidad de las habitaciones
El hotel es bonito, esta en una bonita area, sin embargo la habitation con una de las puertas del closet caida, el grifo de la ducha en mal estado y había algunos bichos en la habitación.
Cliente verificado
Se hospedó 4 noches en diciembre de 2021
10/10 Excelente
DANIELA
Viaje familiar
19 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Una casa fuera de tu hogar
Excelente establecimiento, muy limpio, súper cómodo.
DANIELA
Se hospedó 2 noches en mayo de 2021
10/10 Excelente
Cliente verificado
Viaje familiar
18 may. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El barrio realmente un agrado,restaurants h cafes cercanos, bello lugar. Excelente atencion.
Un poco distante de downtown.
Cliente verificado
Se hospedó 4 noches en mayo de 2021
8/10 Bueno
Alexandria
Viaje en grupo
15 may. 2024
The property was beautiful and peaceful however clearly some updates needed to be made like the pool was dirty and the chairs surround it was broken. Other than that the room was good for what we needed for our trip.
Alexandria
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 15 may. 2024
Alexandria, thank you for your feedback. It's wonderful to hear that you found Sonesta ES Suites Nashville Brentwood beautiful and peaceful. We appreciate your comments regarding the pool area, and we are always working to enhance our guest experience. We're glad the room met your needs for the trip. We hope to welcome you back soon!
10/10 Excelente
Shuohua
12 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet.
Shuohua
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 12 may. 2024
Shuohua, it's great to hear that you appreciated the peaceful ambiance at Sonesta ES Suites Nashville Brentwood. We hope to welcome you back again in the future.
8/10 Bueno
Carolyn
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Carolyn
Se hospedó 7 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
Carolyn, it's great to see your high rating of Sonesta ES Suites Nashville Brentwood! We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back soon.
10/10 Excelente
Lori
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lori
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 10 may. 2024
Lori, it's fantastic to see your high rating for Sonesta ES Suites Nashville Brentwood! Your rating reflects the ultimate experience we strive to provide for our valued guests. We can't wait to have you back with us again soon for another wonderful stay.
4/10 Malo
Randall
Viaje familiar
6 may. 2024
I am not in the habit of leaving a poor review but I wish I was aware of the condition of this hotel before I booked. Carpet was stained and looked filthy. Furniture in poor condition - drawers would slowly roll out which which I walked into at night pen marks on furniture. Smoke detectors were like lazer lights going on the ceiling over the bed. - I’ve never noticed this at any other hotel. Also, we got there early and even though the room was ready there was a $10 per hour early charge. I fully understand if the room isn’t ready that we have to wait but if it is ready? Just felt like the were nickel and diming us. The only positive is the staff was very nice and helpful. I would never stay at a Sonesta again
Randall
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 6 may. 2024
Randall, it's regrettable to hear that your stay didn't meet expectations. We're sorry you experienced some challenges with the room condition, ranging from the cleanliness to the functionality of the furniture. Additionally, our early check-in policy is designed to allow maximum flexibility for guests, though we regret it felt less than accommodating in your case. We appreciate your praise about our team members and will ensure your feedback is utilized to improve future guest experiences. We hope for an opportunity to provide a more enjoyable stay in the future.
10/10 Excelente
melanie
Viaje familiar
4 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bed was so comfy and water pressure was so strong. It’s was like a deep tissue massage
melanie
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Service, el 5 may. 2024
Melanie, we are thrilled to hear you enjoyed your stay at Sonesta ES Suites Nashville Brentwood. Our cozy beds and powerful showers are indeed loved by many guests. Doesn't it feel great when little things bring immense joy? We look forward to welcoming you back on your next visit.
10/10 Excelente
Maher, nashville
2 may. 2024
Maher
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 4 may. 2024
Thanks for the perfect rating, Maher!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Nashville Brentwood.Have a wonderful day!
10/10 Excelente
Stacie
Viaje familiar
30 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
We like that it was tucked in off the main road yet not very far from 65 in major roadways
Stacie
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 30 abr. 2024
Stacie, it's great to hear your appreciation for Sonesta ES Suites Nashville Brentwood's convenient yet tucked away location. We're glad to note this added positivity to your experience and we hope your travels bring you back our way again soon.
10/10 Excelente
Angela
Viaje familiar
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kiemion and Sanche (I know I mispelled) were very helpful, polite and professional. Always asked if we needed anything. Made us fresh coffee when there was none left. They were very friendly. I would recommend this hotel to family and friends.
Angela
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Angela, it's great to hear your stay at Sonesta ES Suites Nashville Brentwood was so enhanced by the efforts of Kiemion and Sanche. They're indeed tremendous assets to our team. Your recommendation to family and friends means a lot to us and we're excited to welcome you back in the future.
8/10 Bueno
Raven
Viaje en pareja
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Nice and quiet spot. No issues during my stay.
Raven
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 28 abr. 2024
Raven, we appreciate you sharing your experience at Sonesta ES Suites Nashville Brentwood. We're delighted to hear your stay was peaceful and without any difficulties. We eagerly await your next visit!
8/10 Bueno
Julie
Viaje en grupo
27 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Very Good breakfast, very close parking, nice pool area (in season), convenient location to basic stores and restaurants, $20 Lyft to Nashville bars, very nice safe area. The room needed some TLC. Damaged kitchen cabinet doors, filthy overhead air vents, really old carpet. But bathrooms, kitchens and linens were clean and bed was very comfortable. Someone sharing air vents smoked a lot of weed and made our room smell horrible for 2 days but this isn’t the hotel’s fault.
Julie
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 27 abr. 2024
Julie, it's fantastic to hear that you enjoyed the Sonesta ES Suites Nashville Brentwood's breakfast and its convenient location. We're delighted to know that the clean facilities and comfortable bed contributed to your overall experience. However, we certainly understand the concern regarding the maintenance and the unpleasant scent that affected your stay. We appreciate your patience and feedback as this information helps us enhance our guest experience. Please know that the relevant teams are taking note to inspect and resolve such matters promptly. We hope to welcome you back to a more refreshed and comfortable environment.
10/10 Excelente
Arvin
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Arvin
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 27 abr. 2024
Thank you for taking the time to leave this wonderful rating, Arvin! We hope to see you again soon at Sonesta ES Suites Nashville Brentwood so we can share yet another amazing experience!
4/10 Malo
Amy
22 abr. 2024
No le gustó: Limpieza
Had I not prepaid, I probably would have left. The room I stayed in had black mold on all of the ceiling vents which means there is probably mold in the ductwork. I washed all of the dishes and the cabinets when I got there due to the fact they were filthy. I also dusted the lamps which looked like they had not been dusted in months. I was very disappointed in the cleanliness overall. Everything else was ok, but I will not return.
Amy
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 24 abr. 2024
Amy, we regret to hear about your experience concerning cleanliness during your stay. Our top priority is to provide a safe and comfortable environment for our guests. As such, we have maintenance protocols that are meant to secure cleanliness consistently. Your comments will not be taken lightly and have been forwarded to the appropriate department for further review and action. We hope for another opportunity in the future to deliver the quality experiences that we are typically known for.
4/10 Malo
susan
Viaje familiar
20 abr. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
The beds were uncomfortable, the room was dirty and they did not supply any blankets or sheets for the pull out sleeper.
susan
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 21 abr. 2024
Susan, thank you for conveying your concerns. It's regrettable to hear about your discomfort with the bedding and the overall cleanliness of the room. Rest assured, these matters are taken seriously and we've shared your comments with our housekeeping team for immediate attention. Our aim is constantly to provide a comfortable and enjoyable stay for our guests. We appreciate your feedback as it guides our efforts to improve. We hope for another chance to serve you better in the future.
2/10 Terrible
Andrew
20 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smelled like a smokers room, I canceled reservations due to room conditions and was still charged for a night I didn’t stay.
Andrew
Se hospedó 4 noches en abril de 2024
Respuesta de K.D, el 21 abr. 2024
Good morning Andrew,Pardon my delayed response. We do apologize for inconvenience. Please give us a call at your earliest. Best Regard
8/10 Bueno
Michael
20 abr. 2024
Le gustó: Limpieza y servicio y personal
A little outdated but reasonable for the price. The place is not what it once was. Everything was in decent condition. Good free breakfast included. The pool was non-functional. Outside property was littered with cigarette butts. Staff was very helpful.
Michael
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 20 abr. 2024
Michael, it's encouraging to hear that you found Sonesta ES Suites Nashville Brentwood to be reasonable considering its pricing. We appreciate your feedback on maintaining our property in a more clean, inviting manner. It's regrettable that certain aspects, such as the pool, detracted from your experience. We're also sorry to hear about the remnants of smoking around our premises. On a brighter note, we're delighted you appreciated the complimentary breakfast and the admirable assistance from our team members. Your comments guide us toward improvement and we do our best to implement those needed for an enriched guest experience. We hope to welcome you again in the future, ensuring a more seamless stay next time.
10/10 Excelente
Renee
Viaje con mascota, Viaje familiar
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love that we can bring our dogs and walk-on the trail. The space is great in the rooms and the bed is very comfortable. The only negative I have is that this is very pet friendly hotel, but the grass is always too high even after just getting it cut. High grass is messy when walking dogs.
Renee
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 19 abr. 2024
Renee, it's wonderful to hear that you enjoyed your stay at the Sonesta ES Suites Nashville Brentwood, especially appreciating the spacious rooms and comfortable bed. We're proud to offer pet-friendly accommodations and value your feedback about the lawn maintenance. Please know that we continually strive to improve our guest experience, including pet amenities. We look forward to hosting you and your furry friends in the future.
10/10 Excelente
Reginald
18 abr. 2024
Reginald
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 may. 2024
Reginald, thank you for choosing Sonesta ES Suites Nashville Brentwood and sharing your excellent rating. It appears you had a delightful experience, and we couldn't be happier. We look forward to welcoming you back in the upcoming future for an equally great experience. Safe travels until then!
10/10 Excelente
Connie
15 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didn’t look like hotel. Was in a quiet area without a lot of traffic and was close to restaurants
Connie
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Connie, it's great to hear that you appreciated the tranquility of Sonesta ES Suites Nashville Brentwood’s location and its proximity to various dining options. We aim to provide a unique experience for our guests and we're glad we met your expectations. We look forward to welcoming you back in the future!
6/10 Aceptable
john
15 abr. 2024
john
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 6 may. 2024
John, it's important to hear from guests like you to better understand your experience. We're always striving for improvement and your rating is valuable. We hope you choose us for your next stay so we can attempt to provide an enhanced experience.
10/10 Excelente
Jashundra
Viaje en grupo
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very nice stay will definitely come back to this hotel again!!!
Jashundra
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 14 abr. 2024
Jashundra, thank you for sharing your delightful experience at Sonesta ES Suites Nashville Brentwood. We are thrilled you had a wonderful stay and your feedback is truly encouraging. With certainty, we look forward to extending our signature hospitality to you once again in the future. Safe travels until we meet again!
8/10 Bueno
Rizaldo, woodside
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the hotel. Staff was actually very nice.
However, didnt like how housekeeping opennee the door without knocking. Then after opening door and seeing us, they then decided to knock again and ask if they can start cleanling. This doesnt make any sense since they knew i was still inside and it wasnt even past checkout time.
Anyway..my advice for others.. put the extra door lock.
Rizaldo
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 3 abr. 2024
Rizaldo, it's great to hear that you appreciated the Sonesta ES Suites Nashville Brentwood and found our team members to be very warm and friendly.Acknowledging your feedback pertaining to the cleaning schedule, we understand that you found the actions out of the ordinary. It's our aim to maintain your privacy and comfort at all times, and we'll ensure our team members are retrained to strictly adhere to our procedural guidelines in this regard.Your advice about the use of extra door lock provisioned in the rooms is valued. We appreciate your understanding and look forward to welcoming you back for a flawless stay.
2/10 Terrible
Keith Hilton
1 abr. 2024
No le gustó: Limpieza y servicio y personal
Keith Hilton
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Keith, we appreciate your feedback. It's evident that your experience did not meet expectations. We're dedicated to continuous improvement and your insights can help us with this goal. We invite you to consider us again in the future as we are always keen to exceed our guests' expectations.
10/10 Excelente
Julie
Viaje familiar
31 mar. 2024
Le gustó: Servicio y personal y servicios
We loved the two room suite. it is spacious and has the basics. The property could be cleaner. There are dirty handprints on the wall and around the door handles. There are stains on the carpet. Other guests have not been responsible and cleaned up after their pets.
Julie
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
Julie, it's great to hear you enjoyed the roominess and essentials provided in the two-room suite at Sonesta ES Suites Nashville Brentwood. We always aim to deliver a high standard of cleanliness and appreciate your feedback. Any areas you've outlined as needing attention will be shared with our team for review. Thank you for bringing this to our attention and for your helpful advice about pet responsibility. We hope to see you again for an even better experience next time.
10/10 Excelente
Fatumah
30 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast is the best🙌 plus rooms very clean
Fatumah
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
Fatumah, it's wonderful to hear that you enjoyed the exceptional breakfast at Sonesta ES Suites Nashville Brentwood. We're also delighted to know you appreciated the cleanliness of our rooms. We thank you for your great feedback and can't wait for the opportunity to serve you again in the near future.
2/10 Terrible
Gregory
Viaje familiar
28 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was gross. Water leaking from fridge, hair in the drains, they had no towels to give us beyond the 2 provided, wiped up water on the floor w a paper towel and it came up black. Front desk support was awful the evening of check in. I would NEVER consider this place again.
Gregory
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 28 mar. 2024
Gregory, it's distressing to hear about your recent experience. We sincerely apologize for any inconvenience in relation to the maintenance and cleanliness concerns you've highlighted. Your feedback is invaluable to us, and we will certainly review these points with our team. Furthermore, regarding the service you received from the front desk during check-in, we assure you that this is not a standard representation of our service. We hope for an opportunity in the future to provide a more satisfying stay.
10/10 Excelente
Greg
Viaje con mascota, Viaje familiar
28 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property in a quiet location. Pet friendly!
Greg
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Greg, it's wonderful to hear you took advantage of the serene surroundings at Sonesta ES Suites Nashville Brentwood. We're especially glad you and your furry friend enjoyed your stay with us. We'd love to be your first choice when travel brings you back to the area.
10/10 Excelente
Lois
27 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay.
Lois
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 28 mar. 2024
Lois, we are ecstatic you found Sonesta ES Suites Nashville Brentwood to be a great place to stay. Your satisfaction is paramount to our team, and we thank you for choosing our hotel. Looking forward to welcoming you back on your next visit to Nashville.
10/10 Excelente
lawtorrion
27 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
lawtorrion
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Lawtorrion, thank you for leaving a rating for Sonesta ES Suites Nashville Brentwood. We're delighted that your experience matched your expectations. We aim to provide exceptional service and it's fantastic to know this was delivered during your stay. We look forward to hosting you again soon!
4/10 Malo
Valencia
Viaje familiar
26 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
First, no hot water for our entire stay (3 days). There were no communications or eta for the fix. Front desk had no answers. Secondly, breakfast was disappointing. They kept running out of everything including coffee no matter what time we went to eat. Lastly, the room was dusty and remote did not work. I have stayed at this place twice before with no issues except for the undesirable breakfast.
Valencia
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Valencia, it's disheartening to hear about your recent experience. We sincerely regret the inconveniences related to hot water availability, breakfast supplies, and room cleanliness you've mentioned. Our team strives to provide swift solutions and we appreciate your feedback for enhancing our communication. We deeply regret that the breakfast offerings weren't to your satisfaction; we continuously work towards improving our menu variety. For the issues faced in your room, our maintenance and housekeeping teams have been notified for rectification. We understand that your past stays were more satisfactory, and we hope to reestablish this faith in future stays.
10/10 Excelente
Annette
25 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was large and comfortable. The bed was very nice. The kitchen was fully furnished. The hotel is located in a great place close to great restaurants. The hotel is also located in a convenient place for going to Nashville and other surrounding places. The staff were great.
Annette
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Annette, it's wonderful to hear how much you enjoyed your stay at Sonesta ES Suites Nashville Brentwood! It's fantastic that you found your room to be spacious and cozy with a well-equipped kitchen. We're glad our location provided easy access to diverse dining experiences and to Nashville and other places of interest. It's always heartening to hear positive feedback about our excellent team members. We can't wait to welcome you back for another great stay in the future!
4/10 Malo
Jodi
24 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jodi
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Jodi, we see that your stay did not live up to your expectations and we're sincerely sorry for any disappointment. We aspire to offer a superior experience to all our guests, and will ensure that your feedback is used to improve our service. We hope to have the chance to win back your confidence in the future.
10/10 Excelente
Tammie, Hamilton
Viaje familiar
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didn't like having to use stairs for carrying luggage. But over all it was as expected. We would stay there again.
Tammie
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Tammie, we highly appreciate your feedback about your stay at Sonesta ES Suites Nashville Brentwood. We acknowledge your point regarding the stairs and luggage challenges. Our goal is to make every guest's stay as comfortable and enjoyable as possible. It's delightful to hear that you are considering a return visit. We look forward to welcoming you back in the future.
2/10 Terrible
Jen
24 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This property is a mess. There was no hot water and they did not have extra linens or bedding for my sons pull out bed because the maid went home with the key.
I would like my money back!
Jen
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Jen, we regret to hear that your recent stay with us didn't meet your expectations. We understand there were issues concerning hot water availability and additional bedding in your room, which should not have been a problem. Rest assured that we are taking your feedback seriously and using it as a means to improve. Thank you for bringing these matters to our attention.
10/10 Excelente
Charles
11 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Charles
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 12 mar. 2024
Charles, we're delighted to know that you had an excellent experience at Sonesta ES Suites Nashville Brentwood. We're committed to providing fine accommodations and looking forward to serving your hospitality needs again in the future. Safe travels!
10/10 Excelente
Kathy
Viaje familiar
3 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was indeed one of the nicest places I have had the pleasure of staying at. The pricing was great and the all in all stay is to be commended it was truly awesome.
Kathy
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 mar. 2024
Kathy, it's a joy to read about your experience at Sonesta ES Suites Nashville Brentwood. We take immense pride in offering wonderful stays backed by value-driven pricing. It warms our hearts to know that you found our effort commendable and thoroughly enjoyed your stay. Should you choose to visit us again, we assure you of our continued dedication to your satisfaction.
6/10 Aceptable
John
25 feb. 2024
No le gustó: Limpieza y condiciones de la propiedad
It is run down. Bathroom and bed was clean. Lack of kitchen supplies…no coffee mugs,
John
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
John, it's concerning to hear about your experience. Cleanliness is certainly a priority at our establishment, so we're glad to hear that the bed and bathroom met expectations. As for the kitchen amenities, we strive to ensure all rooms are properly stocked. Your feedback is instrumental as we continually seek to improve. Would you mind contacting the hotel with the room number you were in? We're hopeful to display our commitment to a high standard of service on your next visit.
6/10 Aceptable
Pajvuam
Viaje en pareja
24 feb. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was literal mold in our shower dripping from underneath the shampoo/conditioner/body wash containers. After a long drive from FL, we wanted to shower but not after seeing that. Do not plan to stay here again.
Pajvuam
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 24 feb. 2024
Pajvuam, we're truly disappointed to hear about your recent experience. We always aspire to provide our guests with a spotlessly clean environment, including the bathroom. Clearly, we did not meet your expectations or our standards in this instance. Your feedback has been taken seriously and will be shared with the appropriate teams to ensure this situation does not happen again. Your choice not to return is understood, but we hope for a chance to regain your trust in the future.
10/10 Excelente
Michael
16 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michael
Se hospedó 8 noches en febrero de 2024
Respuesta de Customer Service, el 18 feb. 2024
Thanks for the fantastic rating, Michael!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites Nashville Brentwood. We're all looking forward to your next stay with us.
10/10 Excelente
Vipin
Viaje familiar con niños
11 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is nice and quite. We enjoyed our stay and will definitely choose Sonesta ES Brentwood when we visit Nashville again.
Vipin
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 11 feb. 2024
Vipin, it's a pleasure to hear that you had an enjoyable stay at Sonesta ES Suites Nashville Brentwood. We're thrilled that our serene property contributed positively to your experience. Your intent to choose us for future visits to Nashville is truly the best compliment. We eagerly anticipate your return.
10/10 Excelente
Myles
9 feb. 2024
Myles
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 10 feb. 2024
Thank you for sharing, Myles!At Sonesta ES Suites Nashville Brentwood, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
8/10 Bueno
Rochelle
8 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was very nice. Our sink was leaking and they fixed it right away. Theyhelped us use the grill and had very nice breakfast.
Rochelle
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 8 feb. 2024
Rochelle, it's great to hear that you enjoyed your stay at the Sonesta ES Suites Nashville Brentwood. We're glad our team members were able to quickly resolve the issue you encountered and assist you with utilizing the grill. It's also pleasing to know that our breakfast met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excelente
Richard, Lake Oswego
Viaje en pareja
30 ene. 2024
Quiet. Good location.
Richard
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 30 ene. 2024
Richard, we're delighted to hear that you enjoyed the peaceful ambiance Sonic ES Suites Nashville Brentwood offers, along with its convenient location. We can't wait for your next visit. Thank you for sharing your experience.
4/10 Malo
Jessica
Viaje familiar
30 ene. 2024
No le gustó: Servicio y personal y comodidad de las habitaciones
Customer service was terrible
Jessica
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 31 ene. 2024
Jessica, it's regrettable to know that your experiences with our service didn't meet your expectations. Our guests' satisfaction is our utmost priority, and we appreciate your feedback. Please know that we strive to continuously improve, and your comments will be relayed to our team members. We hope to have another opportunity to provide a better experience.