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Opiniones de Spark by Hilton Nashville at Opryland

3 out of 5
Spark by Hilton Nashville at Opryland
2516 Music Valley Dr, Nashville, TN

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 246 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 366 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 199 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 122 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 67 de 1000 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

7.4/10

Servicios

6.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019

4/10 Malo

gerda, Stony Plain

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Tasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was convenient place for us to stay.
Se hospedó 2 noches en julio de 2023
Respuesta de salisa wong, el 23 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!

10/10 Excelente

OUIDA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable. It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project. The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading. Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
Se hospedó 2 noches en septiembre de 2023
Respuesta de salisa wong, el 23 sept. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Excelente

Caryle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it was clean the cleaning staff was very through and polite
Se hospedó 5 noches en septiembre de 2023
Respuesta de Front Desk Team, el 14 sept. 2023
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!

2/10 Terrible

Sheronica

Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk Team, el 1 oct. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

2/10 Terrible

Eddie

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Salisa wong , el 5 sept. 2023
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.

8/10 Bueno

Janey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great price close to Opry
Se hospedó 1 noche en agosto de 2023
Respuesta de Front desk , el 28 ago. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Sue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
Se hospedó 4 noches en agosto de 2023
Respuesta de Frontdesk, el 23 ago. 2023
Thank you for your review and we hope to see you soon!

4/10 Malo

Laurie, Ringle

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No pool-- construction workers very loud- very disappointed
Se hospedó 3 noches en agosto de 2023
Respuesta de Frontdesk, el 23 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

4/10 Malo

KAREN

Very old run down hotel- needs updating badly!
Se hospedó 3 noches en agosto de 2023
Respuesta de Frontdesk, el 20 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Bueno

Bill

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2023
Respuesta de Salisa Wong, Manager, el 15 ago. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Joanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Nice front Desk staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk Team, el 4 ago. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Connie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The manager is exceptional! Very personable and kind!
Se hospedó 2 noches en julio de 2023
Respuesta de Frontdesk, el 29 jul. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Jim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very nice and helpful
Se hospedó 3 noches en julio de 2023
Respuesta de salisa wong, el 26 jul. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Dwayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
Se hospedó 2 noches en julio de 2023
Respuesta de salisa wong, el 19 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

2/10 Terrible

Barbara, Twin Lakes

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
Se hospedó 1 noche en julio de 2023
Respuesta de salisa wong , el 12 jul. 2023
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Aceptable

Janet

Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk Team, el 30 jul. 2023
Thank you for your review and we hope to see you soon!

6/10 Aceptable

Raymond

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
Se hospedó 7 noches en julio de 2023
Respuesta de salisa wong, el 9 jul. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 Malo

Kara, Chicago

No le gustó: Limpieza y condiciones de la propiedad
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
Se hospedó 5 noches en julio de 2023
Respuesta de Front Desk Team, el 9 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 Bueno

Kathryn

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 5 noches en junio de 2023
Respuesta de Front Desk Team, el 9 jul. 2023
Thank you for your rating and we hope to see you soon!

8/10 Bueno

Nicki

Le gustó: Limpieza y servicio y personal
Nice hotel, extremely helpful staff, disappointing that there was no pool
Se hospedó 3 noches en junio de 2023
Respuesta de salisa wong , el 28 jun. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de salisa wong, el 28 jun. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Linda

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de salisa wong, el 28 jun. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 4 noches en junio de 2023
Respuesta de salisa wong, el 28 jun. 2023
Thank you for your review and we hope to see you soon!

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
Se hospedó 2 noches en junio de 2023
Respuesta de salisa wong, el 28 jun. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

8/10 Bueno

Davette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
Se hospedó 2 noches en junio de 2023
Respuesta de salisa wong, el 22 jun. 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

10/10 Excelente

Karen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
Se hospedó 1 noche en junio de 2023
Respuesta de salisa wong, el 16 jun. 2023
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

8/10 Bueno

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really enjoyed the breakfast
Se hospedó 1 noche en junio de 2023
Respuesta de salisa wong , el 14 jun. 2023
Thank you for your review and we hope to see you soon!

6/10 Aceptable

Samuela

Viaje en pareja
No le gustó: Condiciones de la propiedad
Nice staff but the hotel needs an updated. Noisy lack of sound insulation
Se hospedó 2 noches en mayo de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we hope that next time we can make it right for you, we hope to see you soon!

10/10 Excelente

April

Viaje familiar
Le gustó: Servicio y personal
Room was ready and able to check in early
Se hospedó 1 noche en junio de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

4/10 Malo

Russell

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Liked the location. Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
Se hospedó 2 noches en mayo de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Bueno

Sharon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Lorna

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
Se hospedó 2 noches en mayo de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

6/10 Aceptable

Gustav

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we hope to see you soon!

10/10 Excelente

Anthony

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff, good location
Se hospedó 2 noches en mayo de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

10/10 Excelente

Cathy

Se hospedó 1 noche en mayo de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your rating.

6/10 Aceptable

Robert

Viaje familiar
The internet was awful…the front desk man did not book our shuttle as we requested.
Se hospedó 3 noches en abril de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 Excelente

Lisa

Se hospedó 1 noche en mayo de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your rating.

8/10 Bueno

Michael, Anaheim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly and helpful. This is a good location, close to Opryland.
Se hospedó 5 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

8/10 Bueno

Michaela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your rating.

8/10 Bueno

Tim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
Se hospedó 6 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

6/10 Aceptable

Guliya, acworth

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
People at the frondesk are super nice and polite!!!
Se hospedó 6 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

8/10 Bueno

mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
one night stay.
Se hospedó 1 noche en marzo de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your rating.

8/10 Bueno

Aileen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your rating.

6/10 Aceptable

Penelope

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
Se hospedó 1 noche en abril de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Bueno

Sarissa

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicio y personal
Loved the staff!!!!
Se hospedó 2 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
was a clean, comfortable room. 2 ice machines were broken, and ran out of coffee every morning
Se hospedó 3 noches en abril de 2023
Respuesta de salisa wong, el 11 jun. 2023
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 Bueno

Steven

Le gustó: Limpieza y servicio y personal
It’s a place I have stayed at several times! It’s convenient, has a shuttle to downtown and is a good place to stay!
Se hospedó 3 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.

8/10 Bueno

Richard L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel, could use updating
Se hospedó 3 noches en abril de 2023
Respuesta de Front Desk Team, el 8 jun. 2023
Thank you for your review.