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Opiniones de WoodSpring Suites Murfreesboro

2.5 out of 5
WoodSpring Suites Murfreesboro
157 John R Rice Blvd, Murfreesboro, TN

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 139 de 658 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 124 de 658 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 102 de 658 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 102 de 658 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 191 de 658 opiniones" "

6.2/10

Limpieza

6.8/10

Servicio y personal

5.8/10

Servicios

6.0/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Gerardo J.

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de CS, el 20 jun. 2023
Thank You for your feedback.

2/10 Terrible

oscar

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2023
Respuesta de TB, el 1 abr. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Eduardo

Se hospedó 2 noches en febrero de 2023
Respuesta de TB, el 9 mar. 2023
Middle Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excelente

Julio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente todo muchas tiendas y gas stations cerca
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Gerardo J.

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Sólo encontré un poco sucio mi cuarto
Se hospedó 3 noches en noviembre de 2021

6/10 Aceptable

Betty

Viaje familiar
No me gusto
Se hospedó 3 noches en noviembre de 2021

6/10 Aceptable

Yoixel

Viaje de negocios
No le gustó: Limpieza y servicios
Regular
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba todo limpio al llegar. Bastante silencioso el espacio. Lo que no me gusto es que no hacen servicio de habitacion.
Se hospedó 3 noches en mayo de 2021

4/10 Malo

Arline

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Malo
Malisimo, sucio, con olor a cigarillo y acaros en las camas
Se hospedó 3 noches en mayo de 2017
Respuesta de Allen M, el 23 jun. 2017
The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the smoke smell you encountered. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

10/10 Excelente

Shariff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de CS, el 28 may. 2024
Thank you for your feedback. We appreciate your stay and hope to see you again soon!

10/10 Excelente

Shariff

Deborah is super kind and thoughtful. She puts her best foreword everyday. Ms Wanda is super sweet and kind and allows for people to have time to put their affairs together. Kind yet firm. Amy is a hoot and she is one of the best csr’s there. She is super funny and she works extremely hard for her company. They all deserve a raise for what they do everyday. Shaina is very sweet and kind and I’m so proud of all these FYL (fine young ladies). Super glad I stayed as long as I did.
Se hospedó 3 noches en mayo de 2024
Respuesta de CS, el 28 may. 2024
Thank you for the great review! We are very glad that you enjoyed your stay. We appreciate you for choosing us to take care of your lodging needs and we cannot wait to see you again on a future visit!

6/10 Aceptable

Aaron

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Upon entry into the room, it had a strong chemical smell that we were told was cleaning chemicals. We decided to leave for a few hours to explore Nashville, came back and was greeted by many gnats in the bathroom and room. There was a water leak in the bathroom and roaches came out once we went to bed. It was a complete mess and service wasn't consistent, so we opted to leave early.
Se hospedó 2 noches en abril de 2024
Respuesta de CS, el 23 may. 2024
Thank you for taking the time to leave a review. We are sorry you had a negative experience with us. We take the safety and comfort of our tenants seriously and take any report of disruption or nuisance very seriously. We have taken steps to ensure that similar incidents are dealt with promptly and avoid further disruption. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused.

10/10 Excelente

Laila

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great service and clean room
Se hospedó 1 noche en mayo de 2024
Respuesta de CS, el 23 may. 2024
Thank You for Your feedback.

6/10 Aceptable

Angela

Viaje familiar con niños
Would have liked more channels on the TV
Se hospedó 2 noches en mayo de 2024
Respuesta de CS, el 23 may. 2024
Thank You for Your feedback.

2/10 Terrible

Rayna

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sleep in your car if you have to!!!! Roaches everywhere. Family slept in shifts with lights on. Bought our own spray but this place is too far gone for it to help. There was smeared blood on walls and splatter on ceiling. Sheets had a mystery stain on them. Sketchy people all around. Safety seems to be a concern as front desk closes at 10pm and to get in even the front door you need a room key. WiFi was pretty good.
Se hospedó 13 noches en abril de 2024
Respuesta de CS, el 16 may. 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

4/10 Malo

Tonisha

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel did not look like the pictures , Wi-Fi did not work
Se hospedó 2 noches en mayo de 2024
Respuesta de CS, el 16 may. 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

4/10 Malo

Veronica

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Had a bad experience upon checking in had requested a double bed and was put in a single room. It was rectified but I had called ahead to notify them that we were stuck in traffic. Hotel needs to be updated. What is shown on the website is not what you get in person.
Se hospedó 1 noche en mayo de 2024
Respuesta de CS, el 16 may. 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

2/10 Terrible

Dan

No le gustó: Limpieza, servicios, condiciones de la propiedad
The shower was broken and had zero water pressure. The carpet was thread bare and HEAVILY stained. The toilet ran all night long. The lock was broken off the door. The bathroom fixtures were rusty.
Se hospedó 1 noche en abril de 2024
Respuesta de CS, el 29 abr. 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

8/10 Bueno

Lil CA

Le gustó: Servicio y personal
Respuesta de CS, el 29 abr. 2024
Thank You for your feedback.

2/10 Terrible

Stefan

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms are stinky and extremely dirty…hair was everywhere in the bathroom. Worse hotel experience ever Stay away of this place!
Se hospedó 1 noche en abril de 2024
Respuesta de CS, el 29 abr. 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

10/10 Excelente

Rha-quan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de CS, el 12 abr. 2024
Thank You for your feedback.

2/10 Terrible

Muhammad

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
worst hotel i have every stayed in my life. room was stinky, carpets was sticky, very bad smell in the room. had to stay as it was late night check in.
Respuesta de CS, el 12 abr. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

4/10 Malo

Alexandra

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Would not recommend staying here
Se hospedó 1 noche en abril de 2024
Respuesta de CS, el 12 abr. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

6/10 Aceptable

Jose

Viaje en pareja
No le gustó: Servicios
The rooms are advertised as having a kitchen but have no accessories. Not even coffee cups. Just as well because there is no coffee in the room nor lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de CS, el 1 abr. 2024
Thank You for your feedback.

6/10 Aceptable

Daniel

Viaje familiar
No le gustó: Condiciones de la propiedad
I wouldn't say it was unsafe, but did feel a little bit iffy. Several people by the front door hanging around. Staff locked the check in office. Staff was friendly enough, but overall wouldn't stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de CS, el 25 mar. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

2/10 Terrible

amy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing was acceptable except the staff i spoke to. Roaches and filthy floors! I didnt stay my second night there. I will not EVER stay there again!
Se hospedó 2 noches en marzo de 2024
Respuesta de CS, el 25 mar. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

6/10 Aceptable

Ingrid

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de CS, el 25 mar. 2024
Thank You for your feedback.

2/10 Terrible

James, Spring Hill

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de CS, el 25 mar. 2024
Thank you for your feedback.

2/10 Terrible

Levetta, memphis

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is nothing like the pictures. I checked out 5 rooms before settling on one which was essentially the better of the worse. They all have terrible smells. They’re dirty. The air conditioner had food in it. I will never recommend or stay again. Oh, and I was told they don’t offer refunds either. My children felt so uncomfortable and unsafe. We bathed at a friends while staying there because they’re bathrooms were not working properly. All around terrible experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de CS, el 25 mar. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

10/10 Excelente

Azell

Le gustó: Limpieza y servicio y personal
Remember this is an extended stay hotel so it won’t have the immediate feeling of a regular hotel but staff was very friendly and helpful and it’s good for the cheap price
Respuesta de CS, el 25 mar. 2024
Thank You for your feedback.

10/10 Excelente

Jon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff super friendly as always.
Se hospedó 1 noche en febrero de 2024
Respuesta de CS, el 11 mar. 2024
Thank You for your feedback, its greatly appreciated.

2/10 Terrible

Pamela

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bad experience when we arrived they said that we don't have a room because a pluming issue, we arrived at 10:00 pm the front desk person took a lot a time to talk to us and she said that she don't have a way to help me with another information about hotels, very inprofisional.
Se hospedó 2 noches en febrero de 2024
Respuesta de CS, el 11 mar. 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

6/10 Aceptable

Cassie

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was friendly and accommodating.
Se hospedó 3 noches en febrero de 2024
Respuesta de CS, el 11 mar. 2024
Thank You for your feedback, its greatly appreciated.

4/10 Malo

Ryan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad check in
Check in took 20 min. No one was there and it took 3 calls to get them to show up.
Se hospedó 1 noche en febrero de 2024
Respuesta de CS, el 26 feb. 2024
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations.

8/10 Bueno

Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
It was nice enough for its purpose
Se hospedó 2 noches en diciembre de 2023
Respuesta de CS, el 23 feb. 2024
Thank You for your feedback.

10/10 Excelente

Tony

Viaje de negocios
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de CS, el 15 ene. 2024
Thank you for your feedback.

2/10 Terrible

Angela

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
After driving 10 hours with 2 children, I proceeded to check in and the front desk tells me they do not have my reservation and they are overbooked with no room’s available. This wasn’t my first horrible experience with this hotel chain and I refuse to return
Respuesta de CS, el 8 ene. 2024
Thank you for your review. We strive to provide the best accommodations possible and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

2/10 Terrible

Carlos

Expedia showed that there were 6 available rooms that are double beds at the time for Woodspring in Murfreesboro TN. When I got there, the receptionist told me that there are NO double beds available--only single bed. I'm traveling with my family and Alan (who was helping me through chat) said that i wouldn't get a refund
Se hospedó 1 noche en diciembre de 2023
Respuesta de CS, el 2 ene. 2024
We apologize for the inconvenience that you experienced during your stay. We strive to ensure that all of our guests have an enjoyable stay and we regret that we did not meet your expectations on this occasion. If there is anything else we can do to make up for your experience, please do not hesitate to contact us.

10/10 Excelente

mackenzie

Se hospedó 1 noche en diciembre de 2023
Respuesta de CS, el 27 dic. 2023
Thank You For Your Feedback.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No front desk person, had to ring them to check in. Still not there at check out so had to go back to the room to leave my keys because drop box is inside locked sign in room. The pull knob for the shower was missing, so we couldn't shower. We were adjacent to the door going outside, so everytime the door closed it slammed and rattled our door. The walls were so thin we heard the person in the next room snoring all night. I would have brought these concerns to one of the staff but there were none around.
Se hospedó 1 noche en noviembre de 2023
Respuesta de CS, el 18 dic. 2023
Thank you for taking the time to write this review. We apologize for the issues you experienced while staying with us. We take our guest feedback very seriously and are making changes to ensure our guests have the best possible experience.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hands down a Must If you're in need of a room.
Our Anniversary this year was absolutely perfect and all either of us could have even wanted at this time. We're a young couple with a newborn baby girl just a few months ago. So finding anyone to keep her foee us is not an easy task yet at this time in life. But we managed to do so and had a wonderful private little night out just the two of us all alone in beautiful, friendly, safe, And very well maintained extended stay studio type of room. And we loved it. Although I am quite certain all the neighbors for that night most definitely knew me as Daddy before checkout the next morning for sure 😈😉👍😇
Se hospedó 1 noche en diciembre de 2023
Respuesta de CS, el 18 dic. 2023
Thank you for sharing your wonderful experience with us! We're happy that you and your partner were able to enjoy your anniversary alone. We're honored to provide a place that you felt was safe, friendly, and well-maintained, and we appreciate your kind words. We hope you and your family have many wonderful anniversaries to come!

6/10 Aceptable

Michael

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2023
Respuesta de CS, el 11 dic. 2023
Thank You for your feedback.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de CS, el 16 nov. 2023
Thank you for your feedback.

6/10 Aceptable

Javier

Viaje de negocios
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de CS, el 16 nov. 2023
Thank You for your feedback.

10/10 Excelente

April

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The service
Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 6 nov. 2023
Thank You For your Feedback.

8/10 Bueno

Karren

No le gustó: Condiciones de la propiedad
Room was ok-although someone attempted to enter our room around 11:30 pm and would have entered had we not had the security bar on. Front desk admitted they had assigned our room to 2 people when I had to get my key re-keyed after taking our dog out for the morning walk.
Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 2 nov. 2023
Thank you for taking the time to provide your feedback. We apologize for the inconvenience caused by assigning the same room to multiple guests and for the person who attempted to enter your room late at night. We take the security of our guests very seriously and have taken steps to ensure this does not happen again. We thank you for bringing this to our attention and sincerely apologize for any discomfort this may have caused.

6/10 Aceptable

Jammie

Viaje de negocios
Average low end
Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 31 oct. 2023
Thank you for taking the time to review our product. We apologize that it did not meet your expectations and appreciate you letting us know how we can improve. We value all of our customers' feedback and will use your comments to make our products better in the future.

2/10 Terrible

Denise

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay at this hotel
They staff was not at the frint desk either time I went to check in and then when we went to the room it had cockroaches so we did not stay and I got a refund.
Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 31 oct. 2023
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

4/10 Malo

Angela, St Clair Shores

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 31 oct. 2023
Thank You for your feedback.

2/10 Terrible

Sophia

Se hospedó 1 noche en octubre de 2023
Respuesta de CS, el 16 nov. 2023
Thank You for your feedback.