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Opiniones de Graycliff Hotel And Restaurant

4 out of 5
Graycliff Hotel And Restaurant
West Hill Street, Nassau, New Providence

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 79 de 156 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 40 de 156 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 156 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 156 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 156 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Finbar John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just fabulous.
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 17 may. 2024
We appreciate your staying with us and are happy you enjoyed your stay.We look forward to having you back again soon.

10/10 Excelente

Veronica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sensational stay!! Thank you Graycliff❤️🙏
Se hospedó 4 noches en marzo de 2024
Respuesta de GM, el 1 abr. 2024
thanks so much for staying with us we look forward to having you back again soon!

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed this hotel. Is a really interesting building right in the middle of Nassau, very charming, we loved our room, which was very big, altogether a big plus and a big thumbs up.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 31 mar. 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 Bueno

Christine Diane

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Stayed four nights, two adults. It’s an old building but it was very clean. Not a good property if you have trouble with stairs, since most of the rooms are upstairs. There is traffic noise and you can hear the piano and diners but that’s over by 11 pm. The food is overpriced for the quality but the wine is fantastic! The property is beautiful and must have been incredible in its heyday, but is overgrown and falling apart a bit. It’s an easy walk down the hill to Bay Street but the up is a workout. The staff and service was phenomenal!
Se hospedó 4 noches en marzo de 2024
Respuesta de GM, el 31 mar. 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 Bueno

Raymond

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful historic hotel, excellent service. Hotel is in an isolated area away from other shops and restaurants, it requires walking along a dangerous busy street to reach the downtown. Hotel and food are fantastically expensive.
Se hospedó 4 noches en febrero de 2024
Respuesta de gm, el 23 mar. 2024
We're glad you enjoyed our hotel and we look forward to having you back soon

10/10 Excelente

Michael

Le gustó: Condiciones de la propiedad
Very classy
Se hospedó 4 noches en febrero de 2024
Respuesta de GM, el 20 feb. 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

6/10 Aceptable

Jules, MONTREAL

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
What was once a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; the large pool was gorgeous although the other pool was dirty & gardens unkempt. There was never any staff at the pool. The rooms were very spacious & elegant however had not been updated in quite some time, they smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head. There was the renmants of a wasp nest on the shutter, I tried to open them so we could get some fresh air. The towels were thin & small. Breakfast was awful. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the sitting areas / dining rooms. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird. Overall not what you'd expect for $500 night.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Lisa, Chicago

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the staff. Old hotel with the best charm. Management was very accommodating and kind. Staff very hardworking and pleasant. Would always come back, but some parts of the hotel could use a tiny bit of freshening up. A must see!
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 11 ene. 2024
Thank you for staying with us, we look forward to celebrating many New Year's with you again.

10/10 Excelente

Madeleine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed four nights and had a fantastic experience. The hotel is gorgeous and storied, the staff are unparalleled in their kindness and service; the gem inside the hotel is the restaurant and the sitting room where we enjoyed a signature champagne cocktail and listened to the fantastic house band. A truly fantastic experience from beginning to end. Highly recommend.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Graycliff Management and Staff, el 28 dic. 2023
It was our pleasure and so glad you enjoyed your stay with us. Look forward to having you back again soon!

4/10 Malo

Jean-Louis

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Nice gardens. Access to rooms through service areas
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 13 nov. 2023
Thank you for staying with us last week. we appreciate your feedback. Unfortunately the television stations availability is controlled by the cable company so we're sorry you couldn't watch your favourite show during your stay.

10/10 Excelente

Dustin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 26 oct. 2023
Thank you so much, we enjoyed having you and look forward to having you back soon.

10/10 Excelente

Hayley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Graycliff is a stunning property and we had the most amazing stay. Once you enter the Graycliff it is like stepping back in time where the ambience and excellence is at the forefront of your visit. The staff are attentive and nothing is too much trouble. The dining experience is something not to be missed and there is a pianist every night to add to the atmosphere and mystique of the Graycliff experience. Our stay truly was amazing and the history of the place adds to the uniqueness. To also stay at the same location as royalty and countless celebrities is the icing on the cake………. Graycliff - Don’t ever change!! Thank you for a wonderful stay
Se hospedó 7 noches en octubre de 2023
Respuesta de from ALL of us at Graycliff, el 16 oct. 2023
We're so glad you enjoyed your stay and we look forward to having you back soon. Happy Anniversary again.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What an amazing stay and in the heart of downtown Nassau. If you have the extra money to spend I recommend this place, literally a mansion! Read their history and you’ll understand. Poolside service, cigars in their patios and amazing food, Graycliff didn’t disappoint! Thank you to all the kind staff as well, you guys were amazing, hope to see you again soon.
Respuesta de GM and all the Staff at Graycliff, el 3 ago. 2023
It was our pleasure and we look forward to seeing you again soon!

10/10 Excelente

Arin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Coming back.
My wife and I stayed at the Graycliff. I was scouting the location with the thought of bringing back a group of business people with me for an event at Graycliff. I loved how unique the property is. There are lots of resorts, but this is a special place. It is an old building, the grounds are peaceful. We found the staff to be helpful but not always in our space, which we liked. We will definitely be returning.
Se hospedó 1 noche en julio de 2023
Respuesta de GM and all the Staff at Graycliff, el 26 jul. 2023
We're so glad you enjoyed your visit, and we look forward to having you back soon. Do let us know how we can assist in planning your event.

8/10 Bueno

Mirela, Arlington

Viaje en pareja
Le gustó: Servicio y personal
It’s not as impressive as it could be . Everyone was hyped about this hotel but it was little run down and property was not taken care off . It’s a cool concept but I would not say it’s a luxury hotel .
Se hospedó 3 noches en julio de 2023
Respuesta de GM, el 21 jul. 2023
Thank you for staying with us, we appreciate your business.

10/10 Excelente

Goossen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is absolutely fantastic, back in the times with super friendly staff in a movie kind of environment
Se hospedó 1 noche en julio de 2023
Respuesta de GM and all the Staff at Graycliff, el 4 jul. 2023
We're so glad you enjoyed your visit, and we look forward to having you back soon.

8/10 Bueno

Daniel d'Este

Viaje en grupo
Le gustó: Limpieza y servicio y personal
First of all, the staff and service went above and beyond and were super kind and helpful. The restaurant and food was fantastic. The room was clean, but I believe that the air quality was poor because a day after staying there we developed coughs and i noticed some mildew around the AC vents inside. Wifi was very limited in the room, if available at all. A hot shower was difficult to achieve in the evenings. All in all, it's what i expected given the older elegant building style. It would have been phenomenal if it was maintenanced a little better. The yard and pools were beautiful and not crowded. Regardless of the few issues, we would still stay there again and enjoyed our stay this time too.
Se hospedó 3 noches en junio de 2023
Respuesta de GM and all the Staff at Graycliff, el 6 jun. 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excelente

Sarra

Se hospedó 1 noche en junio de 2023
Respuesta de GM and all the Staff at Graycliff, el 4 jun. 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excelente

cheryl

Se hospedó 1 noche en mayo de 2023
Respuesta de GM and all the Staff at Graycliff, el 4 jun. 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Taking in 2 strays....
We are eternally greatful for the willingness of Graycliff to take in two strays. Our flight was cancelled after a number of delays and Graycliff graciously accepted us after a very late booking-and gave us an upgrade. We had always wanted to spend a little time at Graycliff. We were just overwhelmed with the splendid hospitality, the amazing food and the feeling of Graycliff in itself. You can feel the history in every footstep you take. A special thank you to Kendra and the night security.
Se hospedó 1 noche en mayo de 2023
Respuesta de Kendra and the team at Graycliff, el 3 may. 2023
We're so glad you enjoyed your stay, brief as it was!We look forward to your next visit when we hope you'll be able to spend a bit more quality time with us.till then!

8/10 Bueno

kevin

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 28 abr. 2023
Thank you for staying with us, we look forward to welcoming you back soon.

10/10 Excelente

william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2023
Respuesta de GM and all the Staff at Graycliff, el 4 jun. 2023
Thank you for staying with us, we look forward to having you back again soon.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en abril de 2023
Respuesta de GM and all the Staff at Graycliff, el 4 jun. 2023
Thank you for staying with us, we look forward to having you back again soon.

8/10 Bueno

Claudia

Se hospedó 4 noches en abril de 2023
Respuesta de GM, el 28 abr. 2023
Thank you for staying with us, we look forward to having you back soon.

2/10 Terrible

Runak

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 1 may. 2023
Thank you for staying with us, we did as promised due to the delay in check in and compensated you with complimentary breakfast.

2/10 Terrible

randall

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reality does not reflect the advertising. Pools were unkept. Overall ran down.
Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 10 abr. 2023
Thank you for staying with us, we appreciate your business.

10/10 Excelente

Darren

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 6 abr. 2023
thank you we look forward to having you back again.

10/10 Excelente

Darren

Se hospedó 1 noche en abril de 2023
Respuesta de GM, el 6 abr. 2023
Thank you we look forward to welcoming you again in the near future.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de GM, el 28 abr. 2023
Thank you for staying with us, we look forward to having you back soon.

10/10 Excelente

Gladys D

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Lovely romantic property. This is a little gem in the island. Amazing manager, great service from Henry, Valentino and the whole staff. Graycliff restaurant is perfection from the eggs benedic for breakfast to escargot and beef brochettes for lunch to an unforgettable dinner. We will definitely come back.
Se hospedó 3 noches en marzo de 2023
Respuesta de GM, el 21 mar. 2023
Thank you so much, it was our pleasure and will be sure to share your comments with the team.

4/10 Malo

Neal

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
A historic hotel wit historic deferred maintenance. Looks like half the rooms and common areas are out of service. Eat here but do not stay here. It is a 2-3* facility.
Se hospedó 1 noche en marzo de 2023
Respuesta de GM, el 6 mar. 2023
Thank you for staying with us. Our team fixed your clogged toilet shortly after you reported it, if it acted up again you should have notified us so we could rectify. Not sure why you say that half the facilities are not open as everything is fully operational.

8/10 Bueno

Souka

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff were super friendly and the location was fabulous.
Se hospedó 3 noches en febrero de 2023
Respuesta de GM, el 23 feb. 2023
thank you so much for staying with us, we look forward to your next visit!

2/10 Terrible

Mary Ann

Se hospedó 2 noches en febrero de 2023
Respuesta de GM, el 23 feb. 2023
Thanks for the 2... we should rate you a -10 for your refusal to pay your bill when we advised you that you had to pay us directly even when Hotels.com had confirmed that they had not received payment from you.

10/10 Excelente

June

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
Great location if you want to do shopping in Nassau. A few blocks to downtown. The grounds are well established n beautiful. Service was excellent.
Se hospedó 1 noche en febrero de 2023
Respuesta de GM, el 5 feb. 2023
We're so glad you enjoyed your stay - we look forward to your next visit

2/10 Terrible

Debra

Se hospedó 5 noches en enero de 2023
Respuesta de GM, el 25 ene. 2023
Thank you for choosing Graycliff for your 60th birthday, the staff enjoyed celebrating and singing their congratulations. As a landmark built in 1740 and listed in the National Register of Historic Places, We pride ourselves in keeping the authenticity and aesthetic appeal. Yes, sometimes a bed board comes out place – it was rectified immediately, and you do need to add water to our Keurig machines.

10/10 Excelente

Andrea

Se hospedó 1 noche en enero de 2023
Respuesta de GM, el 11 ene. 2023
Thank you it was great having you stay with us! See you again soon.

2/10 Terrible

Thomas

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very disappointing, overrated and overpriced. Will never go back there and cannot recommend this place
Respuesta de gm, el 24 ene. 2023
Thanks for staying with us, we did address your noise issue and moved you to a different suite by the pool which you and your wife advised you were happy we were able to do. And other than your noting when departing that you never had to pay for bottled water we had no other comments. If your stay was so disappointing had you said something during your stay we would have certainly tried to make it better.

10/10 Excelente

MARGARET

Se hospedó 3 noches en diciembre de 2022
Respuesta de GM, el 3 ene. 2023
Thank you it was great having you stay with us! See you again soon.

8/10 Bueno

christopher, Guntersville

10/10 Excelente

Sahang-Hee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was great and privacy was good too. One of the most beautiful swimming pools we’ve ever seen.
Respuesta de GM, el 3 ene. 2023
Thank you we look forward to having you back soon.

10/10 Excelente

JOHN

10/10 Excelente

Barbara

Se hospedó 3 noches en junio de 2022
Respuesta de GM, el 22 jun. 2022
thanks so much for your review, we look forward to seeing you again soon!

10/10 Excelente

Ursula

Se hospedó 1 noche en mayo de 2022
Respuesta de GM, el 25 may. 2022
Great to have seen you again, look forward to having you back!

10/10 Excelente

John

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Laurie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The property is a well-aged beauty that appears lovingly maintained. Only area of concern we had was the shower/jacuzzi tub: due to the configuration of the plexiglass attached to the tub, the floor flooded when we showered.
Se hospedó 3 noches en enero de 2022
Respuesta de GM, el 6 mar. 2022
thank you, we look forward to having you back when next you are in the Bahamas. We've advised maintenance about the shower and they've hopefully solved the problem. Thank you for pointing it out.

10/10 Excelente

Jill, Nashville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Plantation style decor with fine service and extraordinary dining.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Jill, Nashville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent dining. Fine old world charm.
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Gabriele

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In general my stay was good, but there are some complaints, e.g. my room was not made at 15.30 in the afternoon. The shower was not in the best shape, was afraid it brake down when using it. The rates in the restaurant are too high, compared what you get, they are not justified. I have the feeling they only benefit of the name Graycliff.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Haag,

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All in all it was a great experience to stay at Graycliffs. The atmosphere is wonderful. It is such a difference compared even with high ranked hotel-chains.
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Nancy

Le gustó: Servicio y personal y servicios
Se hospedó 1 noche en noviembre de 2021