Desayuno buffet (USD 16.95 por persona)

Opiniones de DoubleTree by Hilton New Bern Riverfront

4 out of 5
DoubleTree by Hilton New Bern Riverfront
100 Middle St, New Bern, NC

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 383 de 859 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 268 de 859 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 133 de 859 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 859 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 859 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy céntrico
El hotel estaba muy cerca del centro y bien comunicado y la comida muy buena.

8/10 Bueno

Ulises, Norwalk ct

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Muy bueno
La ubicación del hotel perfecta para lo que habíamos planeado

10/10 Excelente

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely central location
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Service Supervisor, el 9 may. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Joseph

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Supervisor, el 9 may. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

2/10 Terrible

Richard

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This place was over $300 a night, the bathroom was very very small, toliet ran and kept filling up. The soap container fell off the wall. The curtain rod opener fell off of the curtain. We ate our last night at their restaurant and I ordered the crabcakes. If there was a teaspoon of crab in the cake it would be alot. No keurig coffee maker. 2024! Oh the ice was on the ground floor We had to go down this huge hall, go down 4 floors and then walk to the restaurant, in where people were eating their dinners, ran this loud ice machine right there in front of them. Won't stay here again!
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Agent, el 26 abr. 2024
On behalf of the DoubleTree by Hilton New Bern-Riverfront, we would like to offer our sincerest apologies for the unsatisfactory experience you had with us. Please know this is not typical of our property and that we do strive to ensure every guest has a wonderful and positive experience, so if there are any other suggestions you may have on how we could best improve the quality of our property, please do let us know as any and all feedback is certainly welcome! We hope for the opportunity to regain your trust for the future and we apologize if we did not make you feel like a valued guest.

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very comfortable and inviting place to stay? Lovely setting!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Supervisor, el 19 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Aliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Service Supervisor, el 19 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Bueno

Brandon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best part about this property is its orientation over the water providing excellent views of the marina, river and bridge crossing. The room was fine, no complaints—perhaps the bathrooms throughout will be updated one day as well as entrance and lobby which are a tad nondescript.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Supervisor, el 19 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If you have any further suggestions on how we could best improve the quality of our property for your future stays, please do let us know at your earliest convenience! We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Gwenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, river view spectacular. Bathrooms are very small, not much counter space.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Supervisor, el 19 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Arlinda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the Doubletree on New Bern. The staff are very friendly and considerate of the guest and made sure our stay comfortable and safe.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Service Supervisor, el 9 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a comfortably safe getaway. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to all the sites, restaurants and downtown New Bern.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service Supervisor, el 6 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a convenient stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very great place to come❤️
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Supervisor, el 6 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Bueno

Robbert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older property. Super friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Supervisor, el 23 mar. 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

Jeri, Kennett Square

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Service Supervisor, el 6 abr. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Jennifer

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful greeting upon our arrival. Amazing beds and accommodations. Wish the website stated the $50 charge for pet. When we arrived that was a surprise. The rate for the room was already high, highest in area. So to add the $50 for a 15 pound dog was more than I wanted to spend as a stopover during a 17 hour drive
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. We do apologize for the 50 fee per our property's policy, but if there are any suggestions you may have on how we could best improve the quality of your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

Jeronme

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, great staff, great service.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They had the best service we have experienced for a long time. They took a page out of the past, when employees cared about their job and the service they provided.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback as well as the truly kind words about our staff, and we’re glad that you had a warm and welcoming stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great and the concierge Katie was very helpful!
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback as well as the kind recognition of our front desk agent, Katie, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

dwayne

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Melissa

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay! Enjoyed walking to union park for Christmas festivities!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Service Supervisor, el 1 feb. 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a leisurely and festive stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Bradford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Bueno

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

Bob

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great view and very friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future to bask in some of our breathtaking views again, but until then, safe travels!!

2/10 Terrible

Franklin

No le gustó: Limpieza y servicio y personal
Staff are liars, no parking, space, got locked out of the room the first time I went to open the door
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We apologize that we were not able to provide you with the necessary accommodations during your time here. Please know that we do strive to ensure every guest at our property has a wonderful and positive experience, so if there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We hope to make your next trip with us a far better one, but until then, safe travels!

10/10 Excelente

Christopher

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay with our family of 5. The customer service was excellent--from warm cookies, to piles of towels, to a rollaway bed to stop the kids from arguing--they took care of it all with a great big smile.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you had a warm and welcoming stay--without the kids arguing, I might add. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Bueno

A.J.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall good experience.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Bueno

mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Guest Service Supervisor, el 27 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Bueno

Kelley

Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel was very convenient to downtown New Bern. It was dated, but beautiful location. Employees were very helpful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Service Supervisor, el 27 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the recognition of our staff, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and great staff. Hung around in the lounge area for a while until we left for our dinner reservation. Went to the restaurant but left to have dinner back at the restaurant!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Supervisor, el 27 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your stay as well as had a welcoming dining experience during your time here. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Hattie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was easy to find accessible to shopping and dining the waterfront view is beautiful
Se hospedó 1 noche en noviembre de 2023
Respuesta de DoubleTree Front Desk, el 17 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay as well as some convenient shopping and our breathtaking riverfront view. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday Celebration
We really enjoyed our stay. From the front desk to our lovely room. The view was beautiful. We were within walking distance of many great stores. We took the trolley and soaked up amazing History. This was a great trip.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Supervisor, el 27 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your birthday celebration along with all the activities our little town of New Bern has to offer during your time with us. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excelente

David

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Service Supervisor, el 12 ene. 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

6/10 Aceptable

Randall

Le gustó: Servicio y personal
Very old hotel, but in a beautiful location.
Se hospedó 1 noche en octubre de 2023
Respuesta de DoubleTree Front Desk, el 3 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Function and ease of operation of plumbing fixtures could use some modernizing.
Se hospedó 3 noches en octubre de 2023
Respuesta de DoubleTree Front Desk, el 18 oct. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de DoubleTree Front Desk, el 18 oct. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excelente

Timothy, Maspeth

Se hospedó 1 noche en septiembre de 2023
Respuesta de DoubleTree Front Desk, el 3 nov. 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

6/10 Aceptable

Robert

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The sinks were very slow to drain and the bathroom is quite small, difficult to move around for a couple. Disappointing.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Steve

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

manley, Daniel Island

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

Sonja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Charles Harwood

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Just ok and very overpriced.
The hotel is ok. The room was just ok. The issue is price. They are a $150.00 a night hotel charging $369. I don’t have a choice of where to stay. I will not book again.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Omni

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Brad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Jerry

Viaje familiar
For the price paid, ~$300 per night, the room should have been much nicer. The heating/cooling units were very noisy, day and night. We all had very poor sleep each night. The foldout couch mattress was lumpy and uncomfortable. The bathroom ceiling leaked, due to construction in the room directly above. Hardly any baggage carts ( 5 maybe) in the entire hotel. But, service at Christoph's bar and restaurant was great, as was the omelet station chef!
Se hospedó 3 noches en agosto de 2023

4/10 Malo

Thomas

No le gustó: Servicio y personal
Housekeeping was nonexistent. Staff was nice. Same sheets towels for too long. Expected more
Se hospedó 9 noches en agosto de 2023

4/10 Malo

Stephanie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023