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Opiniones de DoubleTree by Hilton New Orleans

4 out of 5
DoubleTree by Hilton New Orleans
300 Canal St, New Orleans, LA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 542 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 231 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

FERNANDO JAVIER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente ubicación y limpieza en los cuartos. El personal muy amable.
Se hospedó 1 noche en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 10 may. 2024
Gracias!

8/10 Bueno

eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lugar acogedor y buen servicio
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kimberly Williams, el 26 dic. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bueno

Lileishka

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 5 noches en diciembre de 2023
Respuesta de Rebecca, Director of Front Office, el 18 dic. 2023
Thank you for being our guest!

10/10 Excelente

luis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
me gusto las instalaciones....y la ubicacion....servicio al cliente ...de lo mejor
Se hospedó 4 noches en octubre de 2023
Respuesta de Kimbelry Williams, el 10 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Aceptable

Luis Carlos

Viaje en grupo
Regular
El hotel este un poco viejo ya, le falta mucho mantenimiento a las habitaciones, estado regular, el desayuno es bufete americano
Se hospedó 1 noche en agosto de 2023
Respuesta de Kimbelry Williams, el 13 ago. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excelente

federico

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2022
Respuesta de Rebecca, Director of Front Office, el 1 nov. 2022
Thank you for being our guest, Federico!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, nice facilities
Se hospedó 3 noches en mayo de 2021
Respuesta de Cristhian, el 25 may. 2021
Thank you for leaving us a 5rating! We can't wait for your next visit.

6/10 Aceptable

Elis, Laredo

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
No hay desayuno y la limpieza de l habitación es mala
Se hospedó 3 noches en noviembre de 2020
Respuesta de Cristhian, el 1 dic. 2020
Elis, Lo siento que no la paso muy bien en su visita. Ojala que nos pueda visitar en el futuro y esperemos que la pase mejor.

8/10 Bueno

Stacy

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location to the French market, Bourbon street, and canal street.
Se hospedó 2 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 21 may. 2024
Thank you for being our guest!

8/10 Bueno

Yoshimar

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 21 may. 2024
Thank you for being our guest!

8/10 Bueno

Donna, Arlington

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good location. Staff friendly and attentive. Room comfortable and overall satisfactory. Bar and restaurant only ok. I thought it was a good value for the cost. I'd stay there again.
Se hospedó 4 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 20 may. 2024
Thank you for being our guest!

6/10 Aceptable

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The thermostat in the room was just for looks. Room was just a bit too cold. An extra blanket did the trick. I will still recommend this location because of the excellent staff.
Se hospedó 3 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 20 may. 2024
Thank you for being our guest!

2/10 Terrible

Chase

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The A/C in my room did not work. The room smelled liked smoke. There was dirt on the ealls when I walked in the furniture had rips and tears in it. The pillows has stains on it as well. Do not recommend.
Se hospedó 3 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 14 may. 2024
I am deeply sorry about the experience you had. That is certainly not our normal standard, and I will research to find why you were placed in a room that was clearly not ready for our guests. I hope that if you plan a return trip to NOLA, you'll reach out to us and allow us to welcome you back to the DoubleTree.

10/10 Excelente

Earl

Le gustó: Limpieza y servicios
Great hotel
Se hospedó 6 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

10/10 Excelente

Roberto

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

6/10 Aceptable

Mark

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Our overall stay was good. The staff was great with the exception of the woman that checked us in. She was unpleasant. The room we reserved was not the room they provided (2 full beds rather than the King bed suite I reserved. The rest of the staff were very accommodating and very much of service.
Se hospedó 3 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

10/10 Excelente

John M

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Small room, but very convenient. Overall, place was fine
Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

6/10 Aceptable

Jeremy

Viaje en pareja
It was on room was small bathroom sink drain didn’t work
Se hospedó 2 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
New Orleans is not a really clean city
Se hospedó 4 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

10/10 Excelente

Pamela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our entire stay. Everyone was friendly, helpful and offered outstanding service. Made our stay awesome.
Se hospedó 3 noches en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest!

10/10 Excelente

Bria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Rebecca, Director of Front Office, el 9 may. 2024
Thank you for being our guest!

10/10 Excelente

Russell

Viaje familiar
Will continue to stay at double tree
Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

8/10 Bueno

Adrian

Viaje en pareja
Le gustó: Limpieza
Great hotel close to French Quarter of New Orleans, Bourbon Street is only a 10min walk away. The staff were very friendly and our room was clean and comfortable with our towels changed daily by housekeeping without even asking. Our only negatives - we had to wait 40mins for a replacement iron because ours was broken - the hotel tried to charge us for valet parking even though we hadn't come in a car, but they did remove this from the bill when requested. - our room door (#624) and those around us don't seem to have working closers so they slam shut all the time which can be annoying through the night.
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

2/10 Terrible

Julio

Viaje familiar
They overcharged my stay and made false allegations when it came to vip valet parking
Se hospedó 3 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

6/10 Aceptable

Faith

Viaje familiar
No le gustó: Limpieza
Bathroom was not cleaned thoroughly. Hair on the ceiling, sink, left over toothpaste stains, stains on towels. Trash was left over, parts of the wall was peeling….other than that the cookies and location was the best part.
Se hospedó 3 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

8/10 Bueno

lakeysta, sipsey

Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 14 may. 2024
Thank you for being our guest!

8/10 Bueno

Debra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Dining options great . Walkable . Easy access to French Quarter. Concierge helpful. Parking even though a fee was great ..parking staff ✅. The rooms although satisfactory could use an update …. bathroom had an odor not sure if it was a sewer smell the odor was not always present bathroom was clean … shower was great . Beds good .
Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

8/10 Bueno

Deborah

Se hospedó 3 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

8/10 Bueno

Travis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was genuinely friendly and helpful. Room was decent. Price was the cheapest I could find and the best location right next to French quarter fest. Walls are super thin. I’m talking like cruise ship thin. Only negative was We could hear the neighbors next door late at night.
Se hospedó 1 noche en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest, Travis! So glad to hear you enjoyed your stay, hope to see you back in NOLA again soon!

10/10 Excelente

Sophia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest!

6/10 Aceptable

Karena

Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
This place has really gone downhill recently. I stayed here previously in April 2022 and had an excellent stay. It’s in a great location, walkable to the quarter, but removed from the noise and chaos. Room was clean and in great condition and staff were super friendly, and available for anything you might need. So when it came time to revisit New Orleans, I chose to come back here. Unfortunately the room this time was in horrible condition. The area around the AC was moldy, and the thing made constant clanking noises like a loud, ticking clock. It also couldn’t cool below about 70 degrees - fine for April in NoLa, but would be miserable in the summer. There was mold around the upper area of the toilet bowl, indicating it hadn’t been properly scrubbed in a while, and ceiling tiles out of place in the bathroom. The tile grout on the bathroom floor was filthy as well, though shower grout was in good, clean condition. A lot of the issues seemed like maintenance problems stemming from poor management and probably staffing cutbacks (all too common these days.) The staff I interacted with were still very pleasant, but the hotel itself is in shambles compared to what it used to be. Not planning on returning.
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest. I'm so sorry to hear about your latest stay. I am passing this information to our team to ensure any issues are handled fully and quickly. We do hope you'll consider us for another NOLA trip in the future.

10/10 Excelente

Cammie

Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 6 may. 2024
Thank you for being our guest.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience!! Very clean establishment
Se hospedó 2 noches en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest!

10/10 Excelente

Cartabius, Stapleton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk was very nice the hotel is beautiful!!!! I will stay again!!!
Se hospedó 3 noches en abril de 2024
Respuesta de Reb, el 19 abr. 2024
Thank you for being our guest!

10/10 Excelente

Christine, Natchez

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest!

10/10 Excelente

Gero

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gutes Hotel. Dicht an Mississippi und French Quarter.
Se hospedó 1 noche en abril de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest!

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived after a Mississippi River cruise at a little before noon, more than 4 hours before check-in time. The room we were scheduled for was not yet ready, but Gary at the front desk found another room that we could get right into. We VERY much appreciated this. The day before we were to check out, we tried to print out our airline boarding passes on the computer there. We asked Derek at the front desk for help, and he printed the passes out for us. We VERY much appreciated this also. So accolades to Gary and Derek.
Se hospedó 3 noches en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 5 abr. 2024
Thank you for being our guests! I'm so glad to hear we were able to accommodate an early check in for you, and also help with boarding passes. Derek and Gary are both assets to our team, and I will be sure to pass on your compliments. We hope to see you back for another visit soon!

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was conveniently located and the staff was excellent. My only complaint is that I was double charged for my room. I’m still waiting to see the credit on my card. Valet parking is a little pricey at $53 and some change and that was for one night. Also our air conditioner in our room didn’t seem to cool very well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 2 abr. 2024
Thank you for staying with us. I see the refund was issued the day after your departure, hopefully you've seen that reflected in your account already. I apologize for the error.

10/10 Excelente

Philip

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ferdinand provided excellent service. Front desk staff very helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 1 abr. 2024
Thank you for being our guest!

6/10 Aceptable

Emery

Se hospedó 3 noches en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 19 abr. 2024
Thank you for being our guest!

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 26 mar. 2024
Thank you for being our guest, Joseph!

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 26 mar. 2024
Thank you for being our guest, Jasmine!

10/10 Excelente

Monique

Le gustó: Limpieza y condiciones de la propiedad
Cleanliness and professionalism.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rebecca, Director of Front Office, el 26 mar. 2024
Thank you for being our guest, Monique! We hope to see you back for another visit soon!

10/10 Excelente

Nichalus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its in the heart of everything.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly Williams, el 17 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Malo

rinkal

No le gustó: Servicio y personal y condiciones de la propiedad
Respuesta de Kimberly Williams, el 17 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Bueno

Prescott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly Williams, el 17 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excelente

Berncie

Le gustó: Condiciones de la propiedad
Always my choice if stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Kimberly Williams, el 17 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bueno

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 7 noches en febrero de 2024
Respuesta de Kimberly Williams, el 1 mar. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree New Orleans to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

douglas

Se hospedó 3 noches en febrero de 2024
Respuesta de Rebecca, Director of Front Office, el 26 mar. 2024
Thank you for being our guest.

8/10 Bueno

JTarvos

Le gustó: Servicio y personal
A/C needs to be colder
Se hospedó 1 noche en febrero de 2024
Respuesta de Rebecca, Director of Front Office, el 27 feb. 2024
Thank you for being our guest!