Sala de estar en el lobby

Opiniones de International House Hotel

4 out of 5
International House Hotel
221 Camp St, New Orleans, LA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 581 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 236 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 99 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 1000 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

7.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jesus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en septiembre de 2023
Respuesta de Chris, el 21 sept. 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

8/10 Bueno

Horacio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El bar es muy bueno!
Se hospedó 4 noches en marzo de 2023
Respuesta de john, el 7 mar. 2023
thank you!

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen ambiente y atentos empleados
Se hospedó 3 noches en febrero de 2023
Respuesta de Chris, el 23 feb. 2023
Thank you for leaving a positive review,

10/10 Excelente

MARIO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel clasico
Hotel clasico en New Orlenas. Quizá sería recomendable alguna actualización o renovación pero por lo general es cómodo. Esta muy bien ubicado, zona tranquila para descansar por la noche y a la vez cercano al French Quarter.
Se hospedó 6 noches en enero de 2023
Respuesta de Chris, el 25 ene. 2023
Thank you for your feedback glad to know you enjoyed your stay.

10/10 Excelente

Manuel, Saltillo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, excellent location
Respuesta de Chris, el 8 ene. 2023
Thank you for your feedback, glad to know you enjoyed your stay

6/10 Aceptable

Victor Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mejorable
Anunciaban estacionamiento y alimentos, el hotel no cuenta con estacionamiento te sugieren uno donde se pagan 50 dólares por noche, restaurante no tienen, ni rampa en la entrada para rodar maletas, o silla de ruedas.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Chris, el 5 ene. 2023
I do apologize for the misunderstanding, as we do have a ramp on the side of the hotel. We would pointed you in that direction if we would have known.Our resturant is currently under re-imagination. We are working hard on getting it back up and running. Lastly, due to the confinded space in the city we only offer valet parking that is 42 plus tax a night. Once again I do apologize that this was clearly communicated at time of check-in. Please come visit us again so we can leave you with the right impression.

8/10 Bueno

lazaro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto la atención de las personas de la recepción. Poco amigables.
Respuesta de Reginald, el 8 dic. 2022
We're terribly sorry about your experience with us.

6/10 Aceptable

YEVGENIYA

Viaje en pareja
Le gustó: Servicio y personal
Tiene buena ubicación pero falta mantenimiento
Se hospedó 1 noche en octubre de 2022
Respuesta de Reginald, el 10 oct. 2022
Thanks for the feedback, Yevgeniya!

10/10 Excelente

Amairani Violeta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia
increible, el hotel esta decorado muy padre, fuimos en navidad y nos encanto todo
Se hospedó 5 noches en diciembre de 2021
Respuesta de Reginald, el 30 mar. 2022
Kind words, Amairani. Please come back to visit us.

6/10 Aceptable

Enrique

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Es un hotel con una fachada muy bonita pero para el precio no vale la pena. No tuvimos servicio de limpieza después de la primera noche en el hotel. En todo momento hubo obras en el lobby del hotel lo cual no era agradable, el restaurante está cerrado y la verdad por el precio y la categoria que dice ser el hotel faltan muchos servicios. Mi recomendación: Si planean pagar 130 dolares por noche mejor busquen un hotel un poco mas lejos del centro de Nueva Orleans y que esté cerca de una estacion de tranvía.
Se hospedó 5 noches en enero de 2022
Respuesta de Reggie, el 10 feb. 2022
I'm sorry that your stay was less pleasurable than expected. Yes, we were remodeling our floors and thought that it would be a quick and easy project. However, it took longer than expected and the finished product is fabulous! Please stop by next time you visit the city. You'll love the new floors as much as we do.

6/10 Aceptable

Roberto

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de International House, Guest Services, el 30 dic. 2021
Thank you for reconnecting with us about your reservation. We apologize that your stay was anything less than stellar. We hope to have you back to show you that we are here to make your Big Easy experiences the best it can be. Happy Holidays.

10/10 Excelente

Amira

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos encanto el hotel ! Muy acogedor muy limpio y la atención súper bien, céntrico y definitivamente volveremos!
Se hospedó 4 noches en mayo de 2021
Respuesta de Autumn Lirette - Director of Guest Services, el 23 may. 2021
¡Nuestro equipo agradece su amable comentario! Visítanos de nuevo en algún momento.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
Buena ubicación. El lugar no contaba con servicio de restaurante ni room service. No había limpieza en la habitación por pandemia. No tenía áreas comunales aparte del gimnasio
Se hospedó 5 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo que no me gusto es lo separado que se encuentra el parqueo del hotel
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy céntrico y bien ubicado, camas y almohadas muy cómodas, atención personalizada, solo un día no pusieron jabones y otro loción de cuerpo, se aviso a recepción y ya no tuvimos problema, el cuarto huele un poco a humedad
Se hospedó 5 noches en enero de 2020
Respuesta de maryanne warwick, general manager, el 25 feb. 2020
Muy contento de leer que disfrutó de su reciente estancia con nosotros. Enviaré sus comentarios a Housekeeping. Espero darle la bienvenida de nuevo!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente ubicación, edificio histórico, excelente servicio
Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Sarah

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
How warm and helpful the front desk staff were was very mixed the first people who checked us in were warm and kind but one woman was very short and cold. We asked about taking the bikes out on different days. Multiple co-workers told us it should not be a problem as they were almost always available and were getting ready to help us get them when she either cut them off or told us without looking up from her screen that they were gone for the day. Perhaps this was true, but how she went about it gave the distinct impression that she just did not want to deal with getting them out - whereas her co-workers had indicated that it was an option separately on both days.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Terry

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Feel safe walking to most locations. Seven blocks to Jackson Square.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 27 abr. 2024
We're thrilled to hear that you felt safe during your stay and found our location convenient for exploring! Being within walking distance of Jackson Square definitely adds to the charm of our area. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit!

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Chris, el 22 abr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excelente

Aleaha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was very conveniently located. We stayed in the Panoramic Room with a City View. It was great although I wish they had a microwave in the room. Otherwise the stay was amazing.
Se hospedó 3 noches en abril de 2024
Respuesta de Chris, el 16 abr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the convenience of our location and that you had a great experience in our Panoramic Room with a City View. Your feedback regarding the microwave is duly noted, and we'll definitely consider it for future improvements. We hope to welcome you back for another amazing stay soon!

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and a nice quaint property.
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris, el 5 abr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excelente

Traci

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel within walking distance to Canal and Bourbon Street
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 5 abr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Bueno

Taraneh, scottsdale

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
the pictures showed much better than the actual place!!! no proper outlets either and there was no USB connection in any room! front desk was too upset to answer multiple questions!
Se hospedó 4 noches en febrero de 2024
Respuesta de Chris, el 5 abr. 2024
We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we are genuinely sorry that the actual experience did not align with the representations in the pictures. We understand the importance of modern amenities like USB connections and adequate outlets, and we regret any inconvenience caused by their absence. Additionally, we are disappointed to hear about your experience with our front desk staff; please rest assured that we will address this matter promptly to ensure better service in the future. We appreciate your feedback and hope for the opportunity to restore your confidence in us during any future visits.

10/10 Excelente

Narine

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Literally one of the best hotels. And the restaurant downstairs is A1. Will stay here more often
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 1 abr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excelente

Vincent

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and the interior decor is incredible
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 1 abr. 2024
We're delighted to hear that you enjoyed our prime location and found our interior decor to your liking! Our team takes great pride in curating a welcoming and visually appealing atmosphere for our guests. We hope you had a memorable stay with us and look forward to welcoming you back soon for another wonderful experience!

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 28 mar. 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back again soon.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice lobby and bar downstairs. The rooms are very nice for the price. This hotel is convenient to many close restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 26 mar. 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our lobby and bar amenities, as well as found our rooms to be of great value. We strive to provide comfortable accommodations at an affordable price. It's fantastic to know that our location near various restaurants added to your overall convenience. We hope to welcome you back for another pleasant stay in the future!

2/10 Terrible

Marshall, NYC

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 15 abr. 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please feel free to contact us directly so that we can address your concerns and work towards making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excelente

Edward, New Orleans

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great small hotel. Centrally located and fair rates. Great staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 25 mar. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient and our rates fair. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to hear that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your kind words serve as encouragement for us to continue our efforts. Should your travels bring you back to the area, we would be delighted to welcome you back for another great stay. Thank you for choosing our hotel, and we look forward to serving you again in the future!

6/10 Aceptable

Mayssa

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicio y personal
Well located, and reception area is funky and nice. Rooms are clean but need renovation. Older bathrooms and walks could use a fresh coat of paint. Reception staff friendly and courteous. Bartender has major attitude.
Se hospedó 4 noches en marzo de 2024
Respuesta de Chris, el 25 mar. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location and the welcoming ambiance of our reception area. We apologize for any inconvenience caused by the condition of the rooms. Your comments regarding the need for renovation and improvements to the bathrooms and walls are duly noted. Rest assured, we continuously strive to enhance the quality of our accommodations to provide a comfortable and enjoyable stay for all our guests. Your feedback will be shared with our management team for further consideration and action. It's disappointing to learn that you encountered challenges with the bartender's attitude. Providing excellent service with a positive attitude is paramount to us, and we sincerely apologize for any lapse in hospitality you experienced. We will address this matter internally to ensure that all members of our team uphold the high standards of customer service that we pride ourselves on. We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.

4/10 Malo

Shawn

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
What I didn’t like was the price for what I expected vs what I got. Advertised a spa for couples massage which was solely the reason I booked there for my girlfriend and my birthday. The room was small was tripping over luggage. Bathroom bigger than sleeping area. Tv didn’t work remote was old and worn out. Staff was excellent though very friendly and the short im terrible with names but she was very friendly and helpful and personable easy to talk to and gave good recommendations where to eat what to do
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 25 mar. 2024
We appreciate your feedback and are sincerely sorry to hear about the aspects of your experience that did not meet your expectations. Your concerns regarding the size of the room, the functionality of amenities such as the TV, and the discrepancy between expectations and reality are duly noted. We understand how important it is to have a relaxing experience, especially when celebrating special occasions like birthdays. It's disappointing to learn that the spa service you anticipated was not as advertised. Rest assured, we will investigate this matter further to ensure our offerings align with the expectations we set. However, we're delighted to hear that our staff made a positive impression on you. Providing excellent service and being accommodating to our guests' needs is our utmost priority. We will pass on your compliments to the team member you mentioned, as recognition of their efforts to enhance your stay. Your feedback is invaluable to us as we continuously strive to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Thank you for choosing us for your celebration, and we apologize for any inconvenience caused.

10/10 Excelente

Alexandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property and a perfect choice for our New Orleans adventure
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 23 mar. 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

8/10 Bueno

Clarence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 23 mar. 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything on the listing matched my expectations and more. I especially like the tour credits and drink tokens offered during my stay there.
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 20 mar. 2024
Thank you so much for your wonderful review! We're thrilled to hear that everything met and exceeded your expectations during your stay with us. Providing tour credits and drink tokens is just one of the ways we strive to make our guests' experiences exceptional. We hope you had a fantastic time exploring and enjoying your drinks, and we can't wait to welcome you back for another memorable stay in the future!

10/10 Excelente

Tsukasa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Chris, el 20 mar. 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Excelente

Laurie, College Station

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I always feel at home at International House. The lobby and bar is quaint and beautiful. I love that I can go downstairs in the morning in my PJ’s for the morning coffee service. The staff is always so friendly.
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 16 mar. 2024
We are delighted to hear that you always feel at home at International House! It's wonderful to know that you appreciate our quaint and beautiful lobby and bar. We're thrilled that you enjoy the convenience of the morning coffee service in your PJ's and that our staff's friendliness adds to your experience. Thank you for your kind words and for choosing to stay with us

10/10 Excelente

Ryan

Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 5 abr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excelente

tony

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staffs are very friendly and accommodating.
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 16 mar. 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

8/10 Bueno

Rudy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall, my experience was great. I do wish the bedsheet that separates you from the mattress was tucked underneath and there was a chair in the room. Also, be aware, valet is $42.00 plus tax, not $40.00 like they told me, and they charge $17.70 a night for amenities, which is not included in the booking price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 12 mar. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay. We appreciate your suggestions regarding the bedsheets and the addition of a chair in the room; your comments will be shared with our team for consideration. Regarding the discrepancy in pricing for valet and amenities, we apologize for any confusion or inconvenience this may have caused. We'll ensure that our team clarifies the accurate pricing information to guests in the future to avoid any misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

kenisha

Viaje de negocios, Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
A refund was process and is pending expedia refund after someone attempted to enter my room from the roof! A police report was filed and there s an open investigation into the hotel. My attorney will likely contact Expedia as well. Luckily I am not a hard sleeper, this person waited until they assumed my 8 year old son and I was sleeping. This charge with Expedia was also disputed with my bank!
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 7 mar. 2024
Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we sincerely apologize for any distress or inconvenience this incident may have caused you and your family. We understand that you have already spoken with our General Manager and that a refund has been processed. Please rest assured that we are cooperating fully with the authorities in their investigation of this matter. If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us. Your safety and well-being are our top priorities.

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was able walk to where I needed to go
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 7 mar. 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location made it easy for you to get to your destinations. We strive to provide our guests with a comfortable and convenient stay, and we're delighted that you found our location to be so convenient for your needs. We hope to have the pleasure of welcoming you back again soon for another excellent stay!

10/10 Excelente

Valarie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to book and check in and great location
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 3 mar. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our booking process seamless and that your check-in experience was smooth. Our team takes great pride in providing excellent service to our guests. We're delighted that our location worked well for you, too! We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

Anna

No le gustó: Servicio y personal y condiciones de la propiedad
Dirty
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, el 29 feb. 2024
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience and the cleanliness issues you encountered during your stay. Please know that providing a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard. We take your feedback seriously and will address this matter with our housekeeping team to ensure that such issues are promptly rectified and do not recur in the future.We understand the impact that cleanliness has on the overall guest experience, and we regret any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us regarding the cleanliness issues you encountered, please feel free to reach out to us directly so that we can address them accordingly. Once again, please accept our sincerest apologies for the shortcomings you experienced. We appreciate your feedback as it helps us to continually improve and provide better experiences for our guests.

10/10 Excelente

Kimberly R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time in New Orleans we had a great experience beautiful hotel. Would stay again
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 27 feb. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic first-time experience in New Orleans and that our hotel contributed to making it memorable. It's wonderful to know that you found our hotel beautiful and that you would choose to stay with us again in the future. We truly appreciate your kind words and your recommendation. We hope to have the pleasure of welcoming you back for another great stay at our hotel whenever your travels bring you to New Orleans again!

4/10 Malo

Tia

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, el 23 feb. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We truly value your input and will use your comments to improve our services. If there are specific issues you'd like us to address or if you have any further feedback, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Excelente

Britnee

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property. Great bar on site. Bartenders were friendly and made great drinks. Noise level from the outside was a little more than i would have liked but i think that's just NOLA in general
Se hospedó 4 noches en enero de 2024
Respuesta de Chris, el 22 feb. 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at our property and that our on-site bar and friendly bartenders made your experience even better. We understand that noise levels in New Orleans can be higher than expected, but we're glad it didn't detract too much from your overall enjoyment. We hope to welcome you back again soon!

6/10 Aceptable

TURWANDA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nice, room was clean. They had no idea what I was talking about when I told them I was a gold rewards member. Never got our free tour. Thats one of the reasons I went with this hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, el 19 feb. 2024
I appreciate your feedback and I'm glad to hear that you found the property nice and the room clean. I apologize for any confusion regarding your gold rewards membership and the free tour. I understand how important it was for you to receive that benefit, and I'm sorry for any disappointment this may have caused. We'll make sure to address this internally and ensure better communication moving forward. Thank you for bringing this to our attention.

8/10 Bueno

Beverly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed was comfortable. Room was a good size. Restaurant was always closed when we were in the hotel, but there is a good breakfast restaurant across the street. No vending machines available, so be sure to bring drinks and snacks with you.
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris, el 16 feb. 2024
Thank you for sharing your review with us. We're delighted to hear that you found the bed comfortable and the room spacious during your stay. We apologize for any inconvenience caused by the restaurant being closed during your visit, but we're glad to hear that you found an alternative breakfast option nearby. Additionally, we appreciate your feedback regarding the lack of vending machines, and we'll take this into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for another comfortable stay in the future

10/10 Excelente

Keylantra

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
International House has my heart. I absolutely loved every minute of my stay. Shout out to the wonderful staff!!!!! The Banksy gallery is a phenomenal must-see.
Se hospedó 3 noches en febrero de 2024
Respuesta de Chris, el 15 feb. 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved every minute of your stay at International House. Our staff works hard to ensure every guest has a memorable experience, so we're delighted to receive your shout-out! We're also glad you enjoyed the Banksy gallery; it's indeed a phenomenal must-see. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Bueno

Erica

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 4 noches en febrero de 2024
Respuesta de Chris, el 20 mar. 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!