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Opiniones de Q&C Hotel and Bar, New Orleans, Autograph Collection

3.5 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 633 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 243 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 1001 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Cynthia Maria

Viaje en pareja
No le gustó: Limpieza
El baño es diminuto. Nos tocó la TV de lado de la cama y así no era la foto que aparecía en expedia. Y el colchón es de muy baja calidad, tenia un hoyo en el centro, no hay alfombra en el piso y estaba helado el piso. Un dia nos hicieron la limpieza a las 6 pm y es un horario no practico puesto que estabamos descansando. Lo unico bueno del hotel es la ubicación y el horario del bar y cocina.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Q&C Hotel/Bar, el 16 nov. 2023
Lamentamos que no haya tenido una buena estadía con nosotros, ya que siempre queremos que nuestros huéspedes disfruten su estadía en Nueva Orleans y estamos decepcionados de haberlo decepcionado. Gracias por los comentarios.

4/10 Malo

Rodrigo

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy mala experiencia. Yo ya había recomendado anteriormente esa propiedad a otras personas debido a sus reseñas sin conocerla; sin embargo, ahora que tuve la oportunidad de hospedarme ahi me lleve la peor decepción. Un lugar con pésimo mantenimiento y personal con mala actitud. Nos robaron dentro del hotel y nunca nos mostraron las camaras, la caja de seguridad no funcionó, fue personal a revisar y nunca regreso nadie a arreglarla , vivimos con una gotera constante en el lavamanos que nunca arreglaron segun ellos para no empeorar la fuga, mi hija se cortó con un clavo de varios que había expuestos en la madera del piso. Durabte dos dias hubo un carro de herramientas abandonado afuera de nuestro cuarto, bolsas de basura en los pasillos, etc. El lugar pudiera ser increible con un gran concepto sin embargo está claro que el lugar esta mal manejado y con muy mal mantenimiento. Una pena ya que debió ser un gran lugar y la ubicación es excelente. Sugiero buscar otra opción. Sin duda no lo recomiendo.
Se hospedó 2 noches en agosto de 2023
Respuesta de Q&C Hotel, el 8 sept. 2023
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Acepte nuestras disculpas porque su estadía no fue ejemplar y lamentamos lo ocurrido durante su estadía. Me aseguraré de compartir con el nuevo gerente general cómo se abordarán su experiencia con el personal y los problemas para futuros huéspedes.

10/10 Excelente

ANA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Muy bien ubicado. Es un edificio viejo bien remodelado y en perfectas condiciones. El bar y restaurante es buenísimo!
Se hospedó 6 noches en febrero de 2023
Respuesta de Jason Moreau - Director of Operations, el 15 feb. 2023
Thank you for taking the time to provide us with feedback regarding your recent visit. We are thrilled that you enjoyed your visit and hope to welcome you back in the future.

10/10 Excelente

Rodrigo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicado en la zona financiera de Nueva Orleans, muy cerca del area turística y barrio francés. Ideal para estar cerca de todo pero no en el centro donde puede ser ruidoso y mucha gente.
Respuesta de Jason Moreau - Director of Operations , el 11 nov. 2022
Thank you for the wonderful feedback, Rodrigo. We hope to have the pleasure to welcome you back in the future.

10/10 Excelente

Rafael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena opción. Bien ubicado
Se hospedó 1 noche en julio de 2021
Respuesta de Josh , el 16 ago. 2021
Thank you for a wonderful review.

8/10 Bueno

Isabel Cristina

Se hospedó 3 noches en julio de 2021
Respuesta de Josh , el 27 jul. 2021
Thank you for your review. We appreciate you.

10/10 Excelente

Vanessa, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación para una maravillosa estancia
Hotel con concepto acorde a la cuidad, ubicado estratégicamente para llegar a cualquier atracción de la ciudad en minutos. El trato del personal es inmejorable, siempre atentos y dispuestos a ayudarnos para hacer nuestra estancia inolvidable.
Se hospedó 4 noches en marzo de 2018

10/10 Excelente

M, Buenos Aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy lindas habitaciones!

6/10 Aceptable

christopher

Le gustó: Limpieza y servicio y personal
This building is older and I did not have hot water on three out of four mornings. Maintenance was able to get it going one morning and I was in too much of a hurry to wait for that on the other two days. I reported it though and the front desk lowered my bill. So there are problems associated with the older building but everyone is aware and does their best to deal with it.
Se hospedó 4 noches en abril de 2024
Respuesta de Josh, el 23 abr. 2024
Thank you for the wonderful feedback and insight to your stay with us. We truly appreciate your business and hearing from you about the quirks of our hotel.

10/10 Excelente

Line

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Location and quiet
Se hospedó 1 noche en abril de 2024
Respuesta de Josh , el 23 abr. 2024
Thank you for such a wonderful rating, we truly appreciate you staying with us.

10/10 Excelente

Meredith

Le gustó: Limpieza y condiciones de la propiedad
Nice quaint hotel room. Convenient to everything we were there for. New Orleans vibe with friendly staff. Really enjoyed the breakfast too.
Se hospedó 1 noche en abril de 2024
Respuesta de Josh, el 17 abr. 2024
Thank you for such a wonderful review, we are so glad that you had a wonderful time at our hotel.

10/10 Excelente

Parvatee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful hotel that was clean and comfortable. The staff were very accommodating.
Se hospedó 2 noches en abril de 2024
Respuesta de Josh, el 10 abr. 2024
What a truly beautiful review. We are so happy that you had a wonderful time at our hotel. Hope to see you again.

10/10 Excelente

Lyssa

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Clean, quiet, and comfortable. The staff were excellent particularly Christine, the manager who helped us with check-in. The location is very convenient and while the room was on the small side, it was planned well enough that we were comfortable. Given the very reasonable price of the hotel, we were very pleased with our stay. The building is close enough to the French quarter to walk and there are lots of really good restaurants very close. There was random construction around the hotel, but wee didn’t hear anything in our 8th floor room.
Se hospedó 3 noches en marzo de 2024
Respuesta de Josh , el 3 abr. 2024
What a wonderful review. We are so happy that Christina was able to start your stay with us off right. Thank you for sharing your experience with us and we look forward to welcoming you back in the future.

10/10 Excelente

Alba, MEXICO CITY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and nice design
Se hospedó 3 noches en marzo de 2024
Respuesta de Josh , el 3 abr. 2024
Thank you for ranking us a high ranking. We are happy to hear that you enjoyed your stay.

10/10 Excelente

Ralph

Se hospedó 2 noches en marzo de 2024
Respuesta de Josh, el 9 abr. 2024
Thank you for such a wonderful ranking.

10/10 Excelente

Richard

Se hospedó 3 noches en febrero de 2024
Respuesta de Josh , el 21 mar. 2024
Thank you for such a great ranking on you previous stay with us. Come see us again soon.

6/10 Aceptable

Gregory

Le gustó: Servicio y personal
No le gustó: Limpieza
Respuesta de Josh , el 1 mar. 2024
Thank you for taking the time to share your rating with us. Hope to turn that to a 5 one day

10/10 Excelente

kandice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Arrived earlier than expected on Mardi Gras DAY!!. Front desk clerk was very nice & helpful. Check in & out was immediate. Valet was a breeze as well. Bed was super comfy. In very convenient location of all things NEW ORLEANS! Awesome stay. Will definitely stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Josh, el 20 feb. 2024
We are so glad that you had a great Mardi Gras and we could add to that. Looking forward to your return.

10/10 Excelente

robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's in a very convenient area in the middle of everything
Se hospedó 3 noches en febrero de 2024
Respuesta de Josh , el 15 feb. 2024
Thank you for such great feedback and a wonderful score.

10/10 Excelente

Robin, destrehan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pleasure checking in. Room was very nice but small. Served us well because we just slept there during Mardi Gras.
Se hospedó 2 noches en febrero de 2024
Respuesta de Josh , el 15 feb. 2024
Thank you for sharing your stay with us, we hope that you had a wonderful Mardi Gras.

4/10 Malo

Steven

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff was excellent very helpful. The rooms need some attention especially the flooring. If you want a decent shower you better stay somewhere else. I stayed there three nights and got one hot shower. My husband got no hot shower. The bathrooms are very small. There was nothing to grab on too if you slip. Nothing! It is slippery in the shower and floor if it gets wet. The staff were wonderful and nice.
Se hospedó 3 noches en febrero de 2024
Respuesta de Josh , el 7 feb. 2024
This is such a wonderful and insightful review. Thank you for the kind words about the staff and the experience you had while staying with us. We are sorry to hear that there were issues with the hot water and will bring this to the engineering team. The feedback about the floors is such wonderful feedback and we will address this. Thank you again for the taking the time to share your experience and we are sad to see that we missed the mark this time.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
Had an excellent stay. The hotel is fashionable with a super friendly and helpful staff. Parking was easily accessible with standard city rates. The location was very centrally located to drinking, dining and the French Quarter.
Se hospedó 2 noches en enero de 2024
Respuesta de Josh, el 7 feb. 2024
What a great review, thank you for the kind words and we are thrilled that you had a wonderful time while in New Orleans.

10/10 Excelente

Richard

Se hospedó 1 noche en enero de 2024
Respuesta de Josh, el 7 feb. 2024
Thank you for the wonderful rating.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not your standard franchise hotel
I love this place, there is an old-school charm to it, not your standard cookie-cutter franchise. Along with that charm does come a few quirks. We found it difficult to keep the room at a comfortable temperature, and the bedding could use a bit of updating (doesn't quite fit the bed) Aside from that this place has character. Craig is an awesome bartender and the food was terrific!
Se hospedó 3 noches en enero de 2024
Respuesta de Josh, el 7 feb. 2024
This is such a great review and of someone who understands the vibe of our hotel. We are thrilled that you enjoyed your stay with us and hope to see you again soon. Thank you for the great feedback as well. We will tell Craig you said he is awesome.

10/10 Excelente

scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Josh , el 7 feb. 2024
Thank you for such a wonderful rating.

10/10 Excelente

scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Josh , el 7 feb. 2024
Thank you for such a great rating.

8/10 Bueno

Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Set in more of a business area the hotel is quiet as it’s hidden from all New Orleans action. We did like that but some people won’t and the lack of dining options in this area means a further walk to other places.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Josh , el 7 feb. 2024
Thank you for such wonderful feedback. True we are bit out of the quarter which can be great as in noise is better, however it is just a stone throw walk into the quarter. We hope that you had a wonderful time in New Orleans.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice but noisy
Staff was friendly, service was great. Room was very clean, just small. Very noisy at night, lots of street traffic noice and light from around window and under door was bright.
Se hospedó 1 noche en enero de 2024
Respuesta de Josh , el 7 feb. 2024
Thank you for the great feedback. We hope that you had a wonderful time in New Orleans.

10/10 Excelente

Carolyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like this facility, it's on our top 5 for New Orleans. Parking is great and we can walk to the Dome or Bourbon.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh, el 7 feb. 2024
We love that we are on your top 5! Come see us anythime.

8/10 Bueno

Scott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Josh , el 7 feb. 2024
Thank you for taking the time to rate us.

4/10 Malo

ASHLEY

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Thr pictures of this hotel Was deceiving. Room was very small. No bathroom Space. Very disappointed. I felt like a college student in a small dorm.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh , el 7 feb. 2024
Thank you for the feedback and we are very sorry to hear that you did not enjoy your stay with us. We do have a few rooms that are on the smaller side of the building and definitely don't want to deceive anyone. We would love the opportunity to make it up to you next time you are in New Orleans.

10/10 Excelente

Edith

Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh , el 7 feb. 2024
Thank you for such a great rating.

10/10 Excelente

Alex

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and staff was excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh, el 7 feb. 2024
Thank you for such a great and high rating.

10/10 Excelente

Tyler

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Christina Shackelford, el 24 dic. 2023
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about positive experience at the Q&C Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was pretty quiet for being in downtown. The location was convenient and we enjoyed our stay. A few things could be improved, but overall it was a great weekend.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Christina Shackelford, el 24 dic. 2023
Dear Who it may Concern,Thank you for taking the time to share your thoughts regarding not meeting your expectations at Q&C Hotel. I appreciate you bringing it to our attention. I will share your message with the management team.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location. Room was very clean and comfortable. Staff was excellent. Definitely recommend!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Christina Shackelford, el 24 dic. 2023
Dear Katie,On behalf of the entire hotel team, I want to thank you for sharing about positive experience at the Q&C Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Christina ShackelfordFront Office ManagerQ and C Hotel and Bar

6/10 Aceptable

Deborah

Se hospedó 1 noche en noviembre de 2023
Respuesta de Q&C Hotel/Bar, el 16 nov. 2023
Thank you for the rating.

8/10 Bueno

Zachary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility, only thing front desk people looked lost. Check in was a long process.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Q&C Hotel/Bar , el 13 nov. 2023
Thank you for a wonderful review, we apologize that check in was not a smooth process, we have a new team and they want to make sure they are getting it perfect for you at check in. Thank you for the understanding and hope to see you again soon.

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar , el 6 nov. 2023
We are thrilled that you had a wonderful stay with us, come see us again soon.

10/10 Excelente

Tamiko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday getaway
The hotel was beautiful and my room was really nice . The staff was friendly and helpful. I would definitely recommend this hotel
Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar , el 2 nov. 2023
Thank you so much for such a wonderful review and we are so glad that you had a wonderful birthday get away. Come see us again next time you are in New Orleans.

10/10 Excelente

Judson

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and the food at the bar was better than expected
Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar, el 25 oct. 2023
Thank you for staying with us and sharing your experience. We are very happy to hear that you enjoyed your stay and that our food surprised you.

6/10 Aceptable

J.

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Disappointed. “Autograph Collection” properties are supposed to be a step above, but this one hasn’t been maintained. Paid for a larger room, found out the slight increase came at the expense of a smaller, one sink bathroom – and our room had frosted windows that didn’t open and apparently went to a narrow space between buildings! Cheaper rooms had two sinks, more space for toiletries. Reported a flickering light, maintenance came, didn’t fix it; light completely died three days later. Never going back.
Se hospedó 7 noches en octubre de 2023
Respuesta de General Manager , el 19 oct. 2023
Dear J., Thank you for taking the time to let us know about your experience while staying with us. Your experience of the building condition and light is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management team to ensure the necessary guidelines are in place and reviewed to prevent negative experiences with the condition of the building from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Christopher DwyerGeneral ManagerQ and C Hotel and Bar

10/10 Excelente

Joshua T.

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and friendly staff
Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar, el 14 oct. 2023
Thank you for taking to the time to share your review with us. We are thrilled that you had a wonderful stay.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The stay was comfortable. Room service came each day to clean the rooms and provide fresh towels and make the bed. The downstairs restaurant I wouldn’t recommend. The one staff member was alone making all the food while two others weren’t helping and caused an issue with another guest staying there. The bar is worth checking out for a quick drink. Make sure to check the beds to make sure there aren’t stains and what not. The bathroom doors had a sliding barn door and walls are thin so you can hear what’s going on outside but that would be expected staying in downtown near all the activities.
Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar, el 14 oct. 2023
Thank you for sharing your review with us. Please accept our apologies for the experience you had at our restaurant as we assure you that is not the normal standard for our hotel. We will address this with all of the team so they can see how this was reflected to our guests. Again we appreciate you staying with us and sharing your experience.

10/10 Excelente

Tammy, New Braunfels

Se hospedó 3 noches en octubre de 2023
Respuesta de Q&C Hotel/Bar, el 2 nov. 2023
Thank you so much for a wonderful score.

10/10 Excelente

mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The restaurant in the lobby is sub par at best.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Q&C , el 6 oct. 2023
Thank you for your review and we will definitely address how we can make our restaurant pop more.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay overall
Overall our stay was nice. However, the rooms front a busy street and the noise was disturbing. Also, the outlets built into the headboard for phone charging were not working.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Q&C Hotel/Bar , el 2 oct. 2023
Thank you for sharing your experience with us. We are sorry that the noise from the street was disturbing as we want all our guest to enjoy themselves while staying with us. Thank you again for the feedback and will reflect it to the engineering team about the outlets, sounds like a plug came unplugged as the headboard has one main plug for the outlets. We hope that you had a wonderful time in New Orleans.

10/10 Excelente

John

Viaje familiar
Le gustó: Servicios
Great
Se hospedó 1 noche en septiembre de 2023
Respuesta de Q&C Hotel/Bar , el 2 oct. 2023
Thank you for a wonderful 5 out of 5!

10/10 Excelente

Kendall

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay. Photos are true to rooms. Will stay here again
Se hospedó 2 noches en septiembre de 2023
Respuesta de Q&C Hotel, el 29 sept. 2023
Thank you so much Kendall we are truly glad that you had a wonderful stay and welcome you back anytime.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Q&C Hotel, el 29 sept. 2023
Thank you for a great score. Come see us again.