Estimado Sr. Alvaro,Gracias por elegir NH Collection New York Madison Avenue para su reciente estadía y por compartir su experiencia. Estamos muy contentos de que cada aspecto de su estadía haya satisfecho sus necesidades y que el servicio al cliente recibido haya estado a la altura de nuestros estándares y expectativas. Esperamos darle la bienvenida nuevamente y continuar deleitándolo y sorprendiéndolo.#FEELTHEPLACECordialmente, Julissa LopezAgente de relaciones con los huéspedes

Dear Adriana,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

Dear Monica,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

Dear Teodoro,Thank you for staying with us at NH Collection New York. We truly hope that you had an amazing visit and can't wait to welcome you back. Warm Regards, Fredrick JonesGuest Relations Manager

Dear Mr. Bernardo,Thank you for staying with us at NH Collection New York. Despite the miscommunication about the facility fees, overall we hope that you had a pleasant stay here in the hotel. Upon your next visit to NH Collection New York, please reach out to me at the hotel as I would love to look after your accommodations. We sincerely apologize for any inconvenience this may have caused.We hope to welcome you back soon.Warm Regards,Fredrick JonesGuest Relations Manager

Dear Carlos Fausto Gonzalez,hank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

Dear Ruben,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

Querida Tania Yolanda,Gracias por elegir NH Collection New York Madison Avenue para su estancia pasada y apreciamos sus comentarios. Nos gustaría ofrecerle nuestras más sinceras disculpas si algún miembro de nuestro equipo no fue amable y profesional durante sus intercambios con usted. Tenga la seguridad de que se llevará a cabo una investigación completa sobre el problema que experimentó para que se puedan tomar todas las medidas necesarias para evitar que ocurra en el futuro. Quedo a su disposición si desea comunicarse directamente y haré todo lo posible para restaurar su confianza en nuestra marca y cuidar de usted personalmente.Con agradecimiento y cálidos deseos navideños,Julissa LopezGuest Relations Agentgr.nhcollectionnewyork@nh-hotels.com

Dear Laura,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

Querido Sr. Jesus,¡Muchas gracias por elegirnos como su hotel de preferencia en esta hermosa ciudad de Nueva York!Agradecemos enormemente sus comentarios sobre su experiencia aquí con nosotros. Estamos encantados de saber que disfrutó muchísimo de su estancia y apreció el estilo moderno de nuestro hotel.Esperamos darle la bienvenida a usted y a su familia en el futuro y continuar creando experiencias aún más maravillosas. Aquí estamos siempre listos para satisfacer todas sus necesidades. ¡Gracias por visitarnos!Con mucho aprecio,Julissa LopezGuest Relations Agent

Dear Eduardo,Thank you for staying with us at NH Collection New York Madison Avenue! We truly are happy to hear that you enjoyed the location of the hotel as we know it offers easy access to many of the local attractions around the city. Overall, we hope that you had a fantastic stay and hope to see you again soon. All the best,Fredrick Jones Guest Relations Manager

Dear Salomon,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are truly happy every element of your stay met your needs and that everything was convenient and easy to find and walk to. We look forward to welcoming you back many more times in the future and continue to delight and surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

Dear Joselyn,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are truly happy every element of your stay met your needs and that everything was convenient and easy to find and walk to. We look forward to welcoming you back many more times in the future and continue to delight and surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

Dear Ms. Alejandra,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are truly happy every element of your stay met your needs. We look forward to welcoming you back many more times in the future and continue to delight and surprise you.With Appreciation,Julissa LopezGuest Relations Agent

Estimado Sr. Francisco,Gracias por elegir NH Collection New York Madison Avenue como su hotel de preferencia en La Gran Manzana.Apreciamos mucho su comentario. Nos alegra saber que usted y su esposa disfrutaron de su estancia al por mayor y que la atención de nuestro equipo fue fenomenal. Esperamos darle la bienvenida de nuevo con nuestras manos abiertas a usted y su esposa de nuevo y así seguir creando más experiencias memorables!Con mucho aprecio,Julissa LopezGuest Relations Agent

Dear David, Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.Warm Regards, Fredrick JonesGuest Relations Manager

Dear Mr. Gabriel,It was a pleasure having you here with us at NH Collection New York Madison Avenue.We would like to say thank you for taking the time and sharing with us your most honest score with us. We hope to welcome you back in the near future and that we can amend your experience and make it more memorable and relaxing. Please allow our team to be your right-hand on your next visit and personalize your stay.We are here for anything you may need assistance with.#FEELTHEPLACEWith appreciation,Julissa LopezGuest Relations Agent

Dear Martin,Thank you so much for taking the time to share your wonderful feedback about your recent stay at NH Collection New York. We are delighted to hear that you enjoyed ther great location of the hotel. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional experience in the future. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.Warm regards,Fredrick JonesGuest Relations Manager

Estimado Luis,Gracias por elegir NH Collection New York Madison Avenue como su hotel de preferncia en La Gran Manzana.Apreciamos mucho su comentario, esto nos ayuda a mejorar siempre nuestros servicios para que nuestro clientes se sientan más al gusto y como en casa cuando están aquí con nosotros. Lamentamos que no pudimos darle los privilegios VIP que deseaba. Esperamos poder darle la bienvenida de nuevo and así asegurarnos de que cuando nos visite de nuevo poder darle el servicio que merece and hacer de su estancia más memorable. Aqui esta nuestro equipo para lo que necesite! Con mucho aprecio,Julissa LopezGuest Relations Agent

Dear Sergio,I would like to thank you for visiting NH Collection New York Madison Avenue and for taking the time to rate your memorable experience. We are happy that you enjoyed our luxury surroundings, décor, amenities – and most of all – the competent service of our charming colleagues! The entire team looks forward to welcoming you back in the near future and we hope this time around you stay with us longer and get to enjoy the Jazz and Latin nights at Mad Bar & Lounge. With appreciation,Dimitra DoupiGuest Relations Manager

Dear San,I would like to thank you for visiting NH Collection New York Madison Avenue and for taking the time to share your memorable experience. We are happy that you enjoyed our luxury surroundings, décor, amenities – and the refined dining at Serafina restaurant. The entire team looks forward to welcoming you back in the near future and we hope this time around you stay with us longer and get to enjoy the Jazz and Latin nights at Mad Bar & Lounge. With appreciation,Dimitra DoupiGuest Relations Manager

Dear Grace, Thank you for choosing NH Collection New York Madison Avenue in the heart of Midtown Manhattan for your stay. We truly appreciate you for taking the time to share your experience with us and delighted you fully enjoyed our property and lively MAD Bar & Lounge. We hope we will become your "home away from home" whenever you visit our vibrant city. With the addition of NH Collection Buffet breakfast and italian delights of Serafina restaurant, we will have even more ways to pamper and delight you.With appreciation,Dimitra DoupiGuest Relations Manager

Dear San, Thank you for choosing NH Collection New York Madison Avenue for your stay in the heart of Midtown Manhattan. We are truly happy you enjoyed your stay, the facilities and service. We look forward to welcoming you back, especially with our restaurant , Serafina, soon to open to compliment the signature cocktails of MAD Bar & Lounge. Thank you for being our guest!

Dear Carolina,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are truly happy you fully enjoyed our fully renovated property, and felt well taken care of by our team We look forward to welcoming you back many more times in the future, especially with our restaurant, Serafina, due to open in a few short months to compliment the wonderful hand crafted cocktails of MAD Bar & Lounge. Until we meet again, THANK YOU for being our guest!

Dear Rodrigo, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for kindly taking the time to share your exprience and feedback with us. We ra ehapy to see tyou enjoyed your stay an dglad to inform you that our restaurant, Serafina, will soon be open for you to enjoy the world renown NH Collection breakfast. We look forward to welcoming you back and please reach out to our Guest Relations team to facilitate your arrangements and make sure you get properly pampered.

Dear Marcelo, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Dear Carolina, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Dear Claudia, Thank you for choosing NH Collection New York Madison Avenue for your past stay. We are sorry to hear you feel you were given a room other than the one booked. Please contact our Guest Relations team with your reservation information so we can properly investigate and amend if necessary. We look forward to hearing from you and taking care of you. Kind regards, Dimitra Doupi Guest Relations Manager

Dear Alvaro Corella, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience. We are truly happy you enjoyed your time with us and look forward to seeing you soon!

Dear Eugenia, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience. We are truly happy you enjoyed your time with us and look forward to seeing you soon!

Dear Francisco, Thank you for choosing NH Collection New York Madison Avenue for your past stay and for taking the time to share your experience with us. We are sorry you felt your accommodation was not adequate for your needs. Please reach out to our in house team if you need assistance in the future in choosing the right type of room for your stay needs. Until we meet again, thank you for being our guest!

Dear Ana, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Dear Sir/Madam, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are sorry to hear you found your bed smaller than you felt comfortable in. Depending on the category booked there are TWIN QUEEN and KING options available. Please contact our Guest Relation team should you stay with us in the future so we can facilitate your accommodations. gr.nhcollectionnewyork@nh-hotels.com

Dear Rita, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us and felt taken care of by our team. We do offer in room service including breakfast though our third party partner, Butler Hospitality. We hope we will have the opportunity to welcome you back when both our bar and restaurant facilities are open and you can experience the full NH Collection experience. Thank you for being our guest! Dimitra D. Guest Relations Manager

Dear Sandra, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you enjoyed your stay, the facilities and service and we have taken note of your noise concern to address with our engineering department. We look forward to welcoming you back. Kind regards, Dimitra D. Guest Relations

Dear Dulce Maria, Thank you for choosing NH Collection Madison Avenue for your past stay and for sharing your feedback. We are truly sorry our team failed to provide you with standards of cleanliness and guest request responsiveness NH Collection is known for. We have shared your comments with all relevant departments so they can take immediate action to avoid any future occurrence. We would very much like to have the opportunity to welcome you back. If you choose to do so please contact our Guest Relations Team directly so we can ensure a smooth and enjoyable stay for you. Thank you kindly, Dimitra D. Guest Relations manager

Dear Maria Carolina, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are truly sorry you felt uncomfortable during your stay and we would very much like to know which parts of our service and accommodations you feel needed attention as we constantly try to improve both our service and facilities. Please feel free to reach out to our Guest Relations team at your earliest convenience. We would love to welcome you back and show you how lovely an NH Collection stay can be. Thank you for being our guest! Dimitra D. Guest Relations Manager

Dear Andrea, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you enjoyed the accommodations, service and the proximity of our location to all things NY! We hope we will have the opportunity to welcome you back many more times. Thank you for being our guest, Dimitra D. Guest Relations

Dear Mr. Abud, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you enjoyed the accommodations and service and we are sorry we could not provide you with a microwave for the stay. It is not one of the standard amenities for our property, and it can a be a potential hazard for use in the rooms. We hope we will have the opportunity to welcome you back and please reach out to us directly if there is anything that we can do to make you fell cared for and comfortable. Kind regards, Dimitra D. Guest Relations

Dear Ricardo, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you enjoyed the accommodations and service and we hope we have many opportunities to welcome you back in the near future. If you choose to do so please do not hesitate to contact me directly if there is anything that will make your stay more wonderful. Kind regards, Dimitra D. Guest Relations

Dear Paolo, Thank you kindly for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are delighted you fully enjoyed your time with us, the facilities and service. We hope we have many opportunities to welcome you back and should you choose to do please please do not hesitate to contact me directly to assist you with any arrangements. Kind regards, Dimitra D. Guest Relations

Dear Christian, Thank you for choosing NH Collection Madison Avenue for your past stay and for taking the time to share your experience with us. We are always eager to receive our guests' feedback so we can continue to improve our service and facilities. We are very sorry to hear you did not receive the attention necessary in regards to housekeeping service. If a do not disturb sign is not placed on the door, service happens daily with or without a request directly from you. We will absolutely share your comments with all relevant departments and we hope that if you give us the opportunity to welcome you back you will be more than satisfied with all facets of the stay. Please feel free to contact us directly if there are additional notes you wish to share about this stay or to facilitate a future one. Kind regards, Dimitra D. Guest Relations

Dear Grace, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Dear Mrs. Juarez, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Dear Mr. Guzman, Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

Thank you for choosing NH Collection for your past stay and for taking the time to share your experience with us. We are delighted you fully enjoyed your stay, the facilities and service. We hope we will have many more occasions to welcome you back! Kind regards, Dimitra D. Guest Relations

Than you for choosing NH Collection Madison Avenue for your past stay. We really appreciate you for taking the time to share your experience with us. We regret to learn about the inconvenience caused to you by our Fire Alarm testing. Although we completely understand its effect on your stay, the safety of both our guests and colleagues is of the outmost importance. Having those Fire Alarm Tests is one of the necessary procedures. especially in a newly opened property such as ours. I sincerely hope we will have the opportunity to welcome you back and create a comfortable and enjoyable stay where the only distraction is how much you are having. Kind regards, Dimitra D. Guest Relations

Thank you for choosing NH Collection Madison Avenue for your past stay. Your feedback is extremely important to us and this has been communicated to our team. Please allow me to reassure you that this is not inherent to the high standards we aim to deliver to our guests at NH Collection. I do hope you can give us another chance to prove we have improved, especially as more of our services and facilities become available. Kind regards, Dimitra Doupi Guest Relations

Thank you for choosing NH Collections Madison Avenue for your past stay. We appreciate you taking the time to share your experience as we strive to exceed our guest's expectations and create memorable stays. It was a pleasure to welcome you and would love to see you soon. I shall make sure I share your comments with the team, and Claribel in particular. Kind regards, Dimitra Doupi Guest Relations manager