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Opiniones de Red Lion Inn & Suites Brooklyn

2 out of 5
Red Lion Inn & Suites Brooklyn
279 Butler Street, Brooklyn, NY

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 67 de 364 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 143 de 364 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 364 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 364 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 364 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

7.2/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

Mirian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cercano al metro
Este hotel no fue el de mi estancia nos enviaron a otro hotel... Pero el otro incluso tenía mejor ubicación
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Cliente verificado

Se hospedó 7 noches en mayo de 2018

6/10 Aceptable

Cecilia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No nos gusto en lo absoluto
La habitación estaba limpia en general aunque el baño no estaba suficientemente limpio tuve que lavarlo un poco antes de usarlo, staff fue grosero y el desayuno siempre incompleto. No lo recomendaría para vacaciones con la familia.
Se hospedó 4 noches en octubre de 2017
Muchas gracias por tomarse el tiempo para darnos su opinión. Lamento escuchar que el baño no se limpió a su gusto y que faltaban elementos del desayuno. Hacemos todo lo posible para mantener nuestras habitaciones en perfectas condiciones como sea posible. Parece que nos perdimos la marca aquí y me disculpo por esto profusamente. Si vuelves a estar en Brooklyn, te pido que no nos descartes y darnos otra oportunidad para mostrarte la maravillosa experiencia que puedes tener en nuestra propiedad. Atentadamente, Steinmann Supervisor de servicio al huésped

10/10 Excelente

javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en septiembre de 2017

10/10 Excelente

Vesper

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran opcion en Brooklyn
Nos gusto mucho el hotel estuve 7 dias muy comoda, cerca del metro , la calle del hotel es fea , pero tranquila , el hotel es comodo silencioso , el desayuno esta muy bien y el personal es muy amable
Se hospedó 7 noches en septiembre de 2017

8/10 Bueno

Fran, España

Le gustó: Servicio y personal y condiciones de la propiedad
GoodNotes
El hotel está bastante bien por el precio, pero esta un poco alejado del transporte público. El desayuno no está mal, pero el comedor muy pequeño, con lo cual cuando hay 20 personas cuesta mucho desayunar, pues prácticamente no te puedes mover.
Se hospedó 10 noches en agosto de 2017

6/10 Aceptable

María

Hotel caro y malo
Muy mal parqueo de paga habitación regular desayuno malo area no buena atención mala no volveré nunca

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien. El aire de la habitacion fue muy bueno.
Nuestra estadia fue confortable. Le puedo sugerir que traten de ampliar el area de comedor ya que es muy pequeña y el estilo de mesas no es comodo para personas que no forman parte de un mismo grupo.

8/10 Bueno

Ivan Mauricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel nicht zu empfehlen
Wir, zwei befreundete Ehepaare, hatten im September zwei Zimmer in dem Hotel gebucht und auch schon im voraus vollständig bezahlt. Bei Ankunft im Hotel und nachdem wir alle unsere Koffer schon aus dem Taxi ausgeladen hatten, wurde uns an der Rezeption des Red Lion Inn gesagt, dass das Hotel zur Zeit nicht verfügbar wäre und wir stattdessen in einem anderen Hotel einchecken sollten, und zwar im Holiday Inn Express in Brooklyn. Unser Taxifahrer war noch da und brachte uns dann ins Holiday Inn Express, das eine sehr gute Lage zur U-Bahn hat. Unsere Zimmer dort waren in Ordnung, nur leider wurde uns von diesem Hotel für ein Zimmer wieder der Zimmerpreis abgebucht, obwohl es schon im voraus bezahlt wurde. Hotels.com hatte uns 3 Tage vorher noch gemailt, dass unser Hotel Red Lion Inn zum Einchecken bereit stünde. Ich hätte aber erwartet, dass Hotels.com mich in diesem Fall informieren würde, dass das Hotel zur Zeit keine Zimmer zur Verfügung stellt. So hätten wir gar nicht erst dorthin fahren müssen, sondern gleich in das alternativ angebotene Hotel Holiday Inn Express. Ansonsten hat uns unser Aufenthalt in Brooklyn sehr gut gefallen.
Se hospedó 2 noches en septiembre de 2018

8/10 Bueno

d, San Francisco, CA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location close to subway, and staff were for most part very nice. Breakfast included is nice option. There was flooding one night above our floor (we were on 3rd), so our neighboring room had to be disturbed for emergency repairs to be made -- from about 2am into the next day -- to our floor and, presumably, to others, including the lobby ceiling. But let's assume that was a one-off.
Se hospedó 3 noches en julio de 2018

4/10 Malo

Stephanie, Avignon

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Proche station de métro
Nous avons été déplacé vers le hollyday inn express deux rues plus loin.... Et là nous sommes tombé sur un hôtel familial très bon petit déjeuner personnel sympa chambre propre et bonne literie quartier sympa possibilité de manger dans les alentours
Se hospedó 7 noches en agosto de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Niet geweest is een daklozen centrum geworden.
Geen Hotel meer maar daklozen centrum, personeel aanwezig had wel een betere alternatief voor ons geregeld, eigenaar had het pand verkocht.
Se hospedó 8 noches en agosto de 2018

2/10 Terrible

Line

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Hotellet er lukket
Hotellet var lukket. Var blevet lavet om til herberg. Den i formation havde vi ikke fået. Vi fik henvist et andet hotel. Som vi var fuldt tilfredse med.
Se hospedó 5 noches en julio de 2018

8/10 Bueno

ADRIANO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muito boa
Quarto confortável, limpeza muito Boa. O café é farto, tipicamente americano. Pertinho de uma estação de metrô. Funcionários simpáticos. Próximo de vários bares e restaurantes.
Se hospedó 11 noches en junio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
No room for my booking
I was told to go to a different hotel two blocks away. No advance notice about the hotel I booked being not able to accommodate my stay. Very strange without any real explaination on why it happened. The hotel I was directed to was even less helpful.
Se hospedó 5 noches en junio de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
they change me to holiday inn express
the stay in the holiday inn was great! they change because they were full
Se hospedó 2 noches en julio de 2018

6/10 Aceptable

crister

Brooklyn rocks
When we got to the hotel, we were told that it was used as a shelter. However they paid for cabride to a neighbouring hotel: Holiday Inn, which suited us just fine. It was closer to commerce and transport. So I can't say anything about the Red Lion, but I'm happy they relocated us, because I didn't really like the neighbourhood.
Se hospedó 6 noches en junio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is no longer a hotel. It is a Homeless Center. DO NOT BOOK this Hotel! We booked this hotel months ago and no one ever emailed or contacted us that it was no longer open to the public. It is a Homeless Center.
Se hospedó 7 noches en junio de 2018

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This hotel is now a flop house
This hotel had been sold 3 weeks prior to our arrival and we didn't even get an email about this. We had to check in at this now flop house and then travel about a mile to a Holiday Inn. The girl on the desk was very helpful but I am not amused that we had to find out about this when we got there. Some friends who were meeting us the next day also had to check in there despite being accommodated in the Holiday Inn. Very, Very poor service from Expedia.
Se hospedó 6 noches en junio de 2018

8/10 Bueno

Tommy, new Zealand

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Transferred to holiday Inn express
We got transfer to holiday Inn express Was in great location Easy access to train Food Nice clean hotel Good value Nice staff
Se hospedó 2 noches en junio de 2018

2/10 Terrible

Betsy Baer

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
OVERBOOKED OUR ROOM! Nowhere to stay!!!
TERRIBLE!!!!!!! DO NOT STAY HERE! We had booked our double room MONTHS in advance, but when we arrived they were “overbooked”. There wasn’t a single manager on site, the woman at the front desk had only been working there for a week, and she had no idea how to fix the problem. She kept calling her boss on her cell phone to try and get the situation resolved, but the manager wasn’t helpful and refused to speak with us or come in to work to remedy the situation. We asked if there were ANY rooms available, and the desk stated that they were actually NEGATIVE a room, and that one of the rooms was out of order. They called the Holiday Inn Express to see if they could send us to them, and then told us that WE would have to order AND PAY FOR a taxi to another hotel! We asked for a refund, as we WEREN’T going to be staying in the hotel because they had overbooked our room, and the hotel refused. They stated that if we wanted a refund we would have to accept a SINGLE BED room, that they were pretty sure hadn’t been cleaned, and that if we took the dirty room we would only get a 25% refund OF THE FIRST NIGHT! Once the Holiday Inn Express called back, The Red Lion receptionist paid a cab driver OUT OF HER OWN POCKET, because the hotel refused to cover our relocation, to get us to the other hotel.... Where we were put in the very last room they had open, with a door that WOULDN’T LATCH CORRECTLY. Not only was our reservation not honored, our safety was put at risk. Disgusted.
Se hospedó 3 noches en mayo de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The Red Lion Inn & Suites Was A Good Hotel. The Moop
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel for price.
It isn’t easy to find a hotel for under $200 in Brooklyn that is still nice. The only thing missing was a microwave. I was happening to have one cause I stayed multiple days and I wanted to save on food. But besides that...obviously small issue...the hotel was great for its price.
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

Joyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend at Red Lion
Did not realize parking was extra,that is not standard procedure at other hotels I had stayed before in that area of Brooklyn.Also unaccostomed to the security charges, but don’t mind providing we do get it back as promised. Did not like the random 33$ charge that appeared on my credit card that I need to call the hotel about,no idea why I was charged that. The bed was super comfortable,as well as the bedding and pillows. Bathroom nice size,clean,and loved the bath products. The coffee in the dining room,available 24/7,was delicious. The food included in the free breakfast the usual boring selections,some muffins or danish would have been appreciated. Area of Brooklyn hotel in has lots of places in walking distance nearby,including subway stop and Barclays Center. Area immediately surrounding hotel a bit shabby with empty lots around,warehouses,and a lot of litter. All the staff at the hotel were most kind,no complaints there.
Se hospedó 2 noches en mayo de 2018

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
The room I stayed in was TINY. not comfortable for 3 people. the service was great but after a few days, you start to feel claustrophobic
Se hospedó 7 noches en mayo de 2018

6/10 Aceptable

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

Amy, Manchester

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I miss the bed and pillows already
The hotel itself was nicely decorated, the bed was amazing and the bathroom was nice. The rooms weren’t massive but do look like the pictures and there was enough room for 2 people for a week without feeling on top of each other. There’s a small wardrobe for your clothes and lots of plug sockets - even some USB outlets which is good if you don’t have many American adaptors. Staff were all very helpful, we were able to leave our suitcases on the last day as we didn’t fly until late in the evening. The only issue we faced was that the corridor and lift especially smelled like weed every so often which was off-putting. The distance to the subway station was good, around 10 minutes and you could be in Manhattan within 30, however this did get a bit tiring after staying in New York for a week. If you don’t mind the travelling then you will be just fine. The area itself is fine, we never had any problems however it is quite industrial with graffiti around but we felt perfectly safe walking back late at night.
Se hospedó 7 noches en mayo de 2018

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018

2/10 Terrible

Josephine

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
HORRIBLE!!!
I booked 1 first floor room for my sister, husband & myself (avg $225/night x 4 nights), and 2 additional sixth floor rooms for our four sons and 2 of their wives (avg $209/night x 2 nights) to attend our father/grandfather’s wake/funeral. While the rooms are small, but mostly clean, the breakfast selections decent, and (most) staff are great, the location is horrible - filthy, noisy, and dangerous. The door & window in our room were irreparably ajar at the top corner, the only elevator was out of order for over 12 hours one day & again for a little while the next day. The only ATM machine was out of order both times my sister tried to use it. What appeared to be non-guests are allowed to sit out front and roam the inside (especially stairwell), and are constantly being escorted out, arguing and fighting out front. Guests cannot sit out front to smoke without being asked for cigarettes. My oldest son rode down in the elevator with a man blatantly conducting a drug deal via telephone, and my youngest son was approached twice by a man telling him what drugs he was selling. On our last night there we were informed by a reliable source that the hotel is occupied by recently-released, homeless convicts. NEVER AGAIN!

8/10 Bueno

Alex, Hamburg

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Super Lage zu Manhattan
Das hotel ist im großen und ganzen super. Wir hatten ein kleines Zimmer mit einem Bett, das war ok da man sowieso den ganzen Tag unterwegs war. Der Stadtteil Brooklyn war jedenfalls die richtige Wahl gewesen. Der tv war für uns nicht zu gebrauchen, da dort ein anderes System drauf installiert war. Somit konnte kein firetv oder USB Stick verwendet werden. Das Frühstück ist für amerikanische Verhältnisse überdurchschnittlich, wenn man mal im motel gefrühstückt hat, wird man es zu schätzen wissen. Wir waren im 6. Stock und hatten links von uns das neue WTC.
Se hospedó 8 noches en abril de 2018

10/10 Excelente

NiKaMe, Greiz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gute anbindung zu öffentlichen Verkehrsmitteln
Wir haben tolle 7 Tage in New York verbracht, super war die lage des Hotels, ruhige Lage und 10 min. zur U-Bahnstation, von wo aus man nach Manhatton fahren konnte. Das Personal war freundlich und hilfsbereit. Es gibt in Brooklyn viele Sehenswürdigkeiten und tolle möglichkeiten zum Shoppen. Wir waren nicht das letzte mal dort... ;)
Se hospedó 7 noches en abril de 2018
Respuesta de Souley S, el 8 may. 2018
Dear Nikame, Vielen Dank für Ihre Bewertung und für die Empfehlung unseres Hotels an andere Reisende. Ich bin mir sicher, dass unser gesamtes Hotelpersonal sich um Ihre Bedürfnisse gekümmert hat, genauso wie Sie Ihren Aufenthalt genossen haben. Pass auf!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dreckig!
Heruntergekommenes Zimmer und Hotel. Dreckig. In den Handtüchern und im Bett waren Haare anderer Personen. Die Trennwand zwischen dem Zimmer und war kaputt und aufgerissen. Man kann im Zimmer nicht einmal einen Koffer öffnen, ohne dass man darüber springen muss. Das Frühstück ist eine Zumutung. Die Gegend ist mehr ein Industrie- als ein Wohnggebiet.
Se hospedó 4 noches en abril de 2018
Respuesta de Souley S, el 5 may. 2018
Danke für Ihr aufrichtiges Feedback. Es tut mir sehr leid zu hören, dass Ihr Aufenthalt im Hotel nicht gleichwertig war. Bitte beachten Sie, dass diese Information an unsere betroffenen Mitarbeiter weitergegeben wurde. Trotzdem hoffen wir, Sie bei einem Gegenbesuch in NYC begrüßen zu dürfen.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The receptionist was awesome she even offered us a
That room that we had was really up to par I asked if all the rooms was designed as the one I stayed in the answer was some of room that I stayed in there would be one on each floor don’t know how all the I have the rooms look like but I’m sorry for the one I had with the Jacuzzi
Respuesta de Souley S, el 5 may. 2018
Hello David, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let the staff know, how she made an impact during your stay. We hope to welcome you back to the hotel soon! Thank you

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Respuesta de Souley S, el 5 may. 2018
Dear guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Make sure that hotel bath towels don't jave stain on them. Other then that nice place to stay.
Se hospedó 1 noche en abril de 2018
Respuesta de Hotel Staff, el 29 abr. 2018
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Thanks!

8/10 Bueno

Claudia, Dortmund

Le gustó: Limpieza y servicio y personal
Nettes Hotel in sehr guter Lage in Brooklyn
Sehr schönes Hotel mit Frühstück und ganztägig Kaffee. Etwas laut in der Nacht, da die Zimmer nicht gedämmt sind und die anderen Gäste die Türen immer laut ins Schloss fallen lassen. Bis zum Brooklyn Center nur 10 Minuten zu Fuss, von dort fahren jede Menge U-Bahnen, auch nach Manhatten. Bis zum Times Square fährt man nur 20 Minuten, und das mit toller Aussicht auf downtown von der der Manhatten Bridge aus. Jede Menge Restaurants und Imbisse in der Nähe sowie der Prospekt Park, der noch schöner als der Central Park ist. Wir waren 7 Nächte im Hotel und wurden immer gut behandelt. Guter Zimmerservice! Wir kommen gerne wieder.
Se hospedó 7 noches en abril de 2018
Respuesta de Hotel Staff, el 29 abr. 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel personnel were very accommodating. Room a bit tight, but we were up and about everyday. Breakfast area was nice size, could always find a seat, and staff there to refill coffee and food items. Floor occasionally noisy, but manageable. Would stay again.
Respuesta de Hotel Staff, el 27 abr. 2018
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
une mauvais expérience : Ne pas demander à réserver un taxi à partir de l'hôtel... Envoi d'un VSL malhonnête
Se hospedó 3 noches en abril de 2018
Respuesta de Hotel Staff, el 29 abr. 2018
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Watch out....
The hotel is listed as a Red Lion Inn however, there were tenants in the same building and on google maps it’s not listed as a hotel. There was a large amount of trash outside, and our vent to the air conditioner kept blowing dust out. They have us another room in which the bathtub was not clean. Things could be better but details were missed.
Respuesta de Hotel Staff, el 29 abr. 2018
Dear Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Everything was amazing except for the WiFi. The Wi-Fi was weak and inconsistent. Overall I would stay there again.
Respuesta de Joseph Galeon Front Desk Manager, el 10 abr. 2018
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconvenience you experienced during your stay. We will make sure to address this with our Internet provider.

8/10 Bueno

Haze, Middletown NY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice quiet hotel.
Needed a place to stay the nite. I have used this location several times. Its my stay of choice
Se hospedó 1 noche en abril de 2018
Respuesta de Joseph Galeon, Front Desk Manager, el 10 abr. 2018
Haze, I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

6/10 Aceptable

Bruno, Montreal

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel in Brooklyn
Hotel in Brooklyn, 10 minutes walk to Barclays Center subway station. Poor and non-organized staff. Horrible sound isolation in the bedroom.
Se hospedó 3 noches en marzo de 2018
Respuesta de Stein, el 26 mar. 2018
Bruno: I am happy that you shared your thoughts about your stay. It is never our intention to hinder our guests from having a peaceful, restful and enjoyable stay. I am terribly sorry that the sound issues and disorganized staff prevented this for you. We will most definitely use your comments to improve on this experience moving forward. Once again, thanks so much for staying with us and for this very helpful review. Steinmann B. Dean Guest Service Supervisor

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was a good value for the price. The room was spotless and the bed was comfortable. A good shower with plenty of hot water. Left before the breakfast was being served, but coffee was available around the clock.
Respuesta de Stein, el 25 mar. 2018
Thanks, Richard, for taking some time out to give us your feedback here. I am thrilled that you enjoyed your stay, the spotless room, comfortable bed, a good, hot shower and the around-the-clock coffee. I really hope that we will be seeing you again soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Malo

Kalpana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2018
Respuesta de Stein, el 17 mar. 2018
Kalpana: Thank you for giving us this review. I see that you gave us a low rating which stands out because it means that there were aspects of your stay that you didn't find up to par. Please feel free to share with us those specific areas in which we missed the mark so that we may improve. I am very sorry that we did not provide you with the spectacular stay we aim for. Again, thank you very much for giving us this review. Best regards, Steinmann B. Dean Guest Service Supervisor

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
You get what you pay for.
The hotel is in a pretty sketchy area. The breakfast was not ready at 6:30 am. The hotel appears to contract rooms to the city or something. Random “security” people were seen but only on second floor.
Se hospedó 4 noches en marzo de 2018
Respuesta de Stein, el 14 mar. 2018
Thank you for staying with us and for giving us this review. It sounds like you were unhappy with a few aspects of your stay, namely the area and the late start of Breakfast. We try our best to ensure exceptional guest satisfaction. I am very sorry that we did not start Breakfast on time. There are so many good options available and I can imagine how disappointing a late start was to your plans for the day. Our hotel is located in a still-developing neighborhood that's commercial, industrial and residential so this transition does catch some by surprise. However, we have found no incidents where guests experienced any compromises to their safety on their way to or from the hotel. Again, I am sorry that we were unable to wow you as is our goal. I hope that you will give us another chance to do so. Best wishes, Steinmann B. Dean Guest Service Supervisor

10/10 Excelente

Raysa N. , Puerto Rico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accesible Hotel with confortable beds
Had a great experience! Has close subways stations that you can take to New York City. Uber is really helpful for near by restaurants and malls.
Se hospedó 5 noches en febrero de 2018
Respuesta de Jaz, el 8 mar. 2018
Dear Raysa, Thank you for taking the time to share your feedback with us. I am truly so glad to hear your experience here with us was a pleasurable one. We take great pride in serving our guests the best way we can with exceptional service. If you are ever in the area again, please feel free to reach out to us. We look forward to seeing you again in the near future. Kind Regards, Jaz Velasquez Guest Service Supervisor

10/10 Excelente

Imani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Service
The manger Jaz was very nice and understanding I will be staying there again when I visit again
Respuesta de Stein, el 26 feb. 2018
Imani: Thank you for giving us your feedback. It is very important to us. I am happy that our manager, Jaz, could offer you the care and understanding we aim to give all of our guests. I hope that we see you again sometime soon. Best wishes, Steinmann B. Dean Guest Service Supervisor

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
First room had a flooded bathroom. Next room was next to the over stuffed dumpster. Do better.
Se hospedó 2 noches en febrero de 2018
Respuesta de Jaz, el 24 feb. 2018
Dear Guest, Thank you for sharing your thoughts with us as they make us better serve our guest. I am very sorry to hear that your stay at the hotel was not up to par and for the inconveniences, you had experienced during your stay with us.This is very disappointing to hear, but we hope you give us another chance to make it up to you. Kind Regards, Jaz Velasquez Guest Service Supervisor