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Opiniones de Howard Johnson by Wyndham Newburgh/West Point

2 out of 5

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 174 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 222 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 183 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 200 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 224 de 1003 opiniones" "

6.0/10

Limpieza

7.2/10

Servicio y personal

5.2/10

Servicios

5.2/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

KARLA MARGARITA

Se hospedó 2 noches en mayo de 2024

4/10 Malo

ALICIA ESTHER

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Terrible experience
El hotel necesita mucho mantenimiento en las habitaciones. Huelen mal, no te dan suplementos para baño, no tiene elevador y la zona es peligrosa para salir en la noche
Se hospedó 1 noche en octubre de 2023
Respuesta de Hojo team, el 4 nov. 2023
Estimada ALICIA ESTHER,Nos disculpamos sinceramente por su experiencia con nosotros y le aseguramos que estamos trabajando arduamente para mejorar su próxima estadía. Se han tomado nota de sus inquietudes, ¡estamos trabajando para resolver estos problemas!

2/10 Terrible

Jazhel

No le gustó: Limpieza y condiciones de la propiedad
Estaba con mal olor el cuarto a húmedo
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Service, el 2 oct. 2023
Querido Jazhel,Gracias por sus comentarios, lamentamos mucho que no haya tenido una experiencia positiva en nuestras instalaciones. ¡Esperamos mejorar lo que nos hemos quedado cortos para una mejor experiencia hotelera!

10/10 Excelente

Saul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de ANDRE .B, el 1 jul. 2023
Dear Saul,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

4/10 Malo

Ivelisse

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
El lugar lo encontré un poco descuidado. El último día mi puerta tenía problemas al abrir.
Se hospedó 2 noches en mayo de 2023
Respuesta de Howard Johnson , el 31 may. 2023
Dear Ivelisse, Gracias por tomar el tiempo a completar nuestra encuesta y resatar las areas en que necesitamos mejorar. Reconosemos que fallamos en su visista, los encataria si regresabas. Los da orgullo en creando experiencas memorales y positivas para todos nuestros invitados.

10/10 Excelente

josue

Se hospedó 1 noche en noviembre de 2022
Respuesta de ANDRE .B, el 23 feb. 2023
Dear Josue, Thank you for your wonderful review. We appreciate our guests taking the time to let us know how we are doing, and use their feedback to improve our guest experience when they are at our hotel. We look forward to welcoming you back when you are in the area again.

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Management , el 15 oct. 2022
Dear Katherine,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome youagain in the future.Sincerely,[Andre .B]Manager

2/10 Terrible

Adriana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sucio
Se hospedó 1 noche en septiembre de 2021
Respuesta de Howard Johnson Hotel, el 19 oct. 2021
Thank you for your feedback, we are very sorry our facility did not meet your expectations. We have noted your comments and are working to resolve them.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020
Respuesta de ANDRE B., el 14 mar. 2020
Dear Guest, Thank you for taking the time to complete our survey. It was our pleasure to have you as our guest and it would be our pleasure to have you join us again.

8/10 Bueno

Alberto, México City

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza
Aunque el hotel no es nuevo, para quienes buscamos un lugar para dormir agusto sin lujos innecesarios y a precios accesibles, este hotel es muy buena opción.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Front Desk Manager , el 19 nov. 2019
Thank you for your feedback ! We hope you stay with us again soon !

8/10 Bueno

Cliente verificado

No le gustó: Condiciones de la propiedad
Una buena oportunidad para mejorar
Falta de mantenimiento en el hotel.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Front Desk Manager , el 14 nov. 2019
We are working on our maintence in our hotel we do apologize for the delay. We hope you give us another chance soon !

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicios
Las alfombras viejas y sucias. El desayuno malo. El vending caro y escaso.
Se hospedó 1 noche en julio de 2019
Respuesta de ANDRE B., el 31 jul. 2019
Cher cliente, Merci d'avoir pris le temps de répondre à notre sondage. Nous travaillons d'arrache-pied pour améliorer le Howard Johnson à Newburgh. Nous avons eu le plaisir de vous recevoir en tant qu'invité et nous serions ravis de vous revoir.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Regular. Malo y caro el vending. Limpieza regular. Recepcionistas inútiles.
Se hospedó 6 noches en julio de 2019

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the absolute worst hotel I have ever stayed in. I got in late & the building just looked creepy. When I walked in to check in, there was no one at the desk & I waited about 10 minutes before someone showed up. I then walked into my room & it was terrible. It just looked so creepy. The couch was ripped. The bathroom looked outdated & worn. I seriously considered leaving, but it was too late at night & I was just so tired. Halfway through the night, the pipes started gurgling and it just added the creepy feeling of the hotel. The bed was comfortable, but I was woken up at 9 by housekeeping banging on the door. Check out wasn't until 11 & I was very bothered by that. I got i to the shower & that was the worst shower I've ever experienced. The ceiling tiles were brown and gross. The stopper in the tub was down & the water was gathering in the tub & so I had to reach down & try & open the stopper. The knob on the stopper was broken, but that was lucky because I got to use it to hold the stopper up to let the water drain because it wouldn't stay up on its own. All of that & the water still drained so slowly that the water reached halfway up my calves by the end of my 15 minute shower. During the shower, the toilet started gurgling again which really grossed me out. As I stepped out, the foggy mirror revealed "Help Me" written which really freaked me out because of the already creepy atmosphere. That also says that the housekeepers don't clean the mirrors.
Se hospedó 1 noche en marzo de 2019
Respuesta de ANDRE B., el 17 mar. 2019
Dear Customer, Thank you for your feedback and for staying with us! We apologize for the issues you noted and for any inconvenience you experienced. We will take the time to look into the issue you endured during your stay. We hope you give us another chance to turn your negative stay into a positive one.

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo recomendable
Es un hotel agradable con personal correcto y simpático. Fácil parking y habitaciones amplias.
Se hospedó 2 noches en febrero de 2019
Respuesta de ANDRE B., el 4 mar. 2019
Querido Jesús, Saludos desde el Howard Johnson por Wyndham Newburgh! Gracias por la excelente revisión y realmente apreciamos los excelentes comentarios dados por el servicio extendido. Apreciamos el tiempo necesario para compartir su maravillosa experiencia aquí y esperamos poder servirle de nuevo pronto. Gracias y un cordial saludo,

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Estancia agradable
Todo bien. Relación calidad precio estupenda. Personal muy amable.
Se hospedó 1 noche en febrero de 2019
Respuesta de ANDRE B., el 4 mar. 2019
Querido Jesús, Gracias por tu calificación agradable sobre tu reciente estancia con nosotros, ¡siempre apreciamos los comentarios! Me alegra que haya disfrutado su estadía, nos esforzamos por brindar a nuestros clientes la mejor experiencia posible en nuestro hotel. Esperamos que se quede con nosotros nuevamente si regresa a la zona.

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Viaje a NY
Opción barata para dormir por la zona.
Se hospedó 1 noche en febrero de 2019
Respuesta de ANDRE B., el 4 mar. 2019
Cher invité, Merci d'avoir pris le temps de répondre à notre sondage. Nous avons eu le plaisir de vous accueillir en tant qu'invitée et nous serions ravis de vous revoir.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2018
Respuesta de ANDRE B., el 20 nov. 2018
Dear Guest, Thank you for taking the time to complete our survey. It was our pleasure to have you as our guest and it would be our pleasure to have you join us again. Thank you for choosing Howard Johnson inn Newburgh NY.

2/10 Terrible

Nadia

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room smell terrible is suppose no smoking, but the hall way smell terrible, for me is unsafe, because the principal door is broken. I can’t sleep for the odor a cigarette
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Chastity

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Maxime

No le gustó: Limpieza y condiciones de la propiedad
The premises aren’t very clean. The digital keys were not working. The lights outside the room can’t be turned off and it’s very annoying at night. Breakfast menu is very limited (some breads and coffee).
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Mary

Le gustó: Limpieza y servicio y personal
Outdated.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Roxanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I did have a patio but wasn’t able to go out there. The door wouldn’t open. Oops & I did have a microwave but it didn’t have the plate inside.
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Scott

Viaje familiar
No le gustó: Servicios
I just returned home from a 16 day trip to see family and friends. I stayed at 5 different motels along the way. Of all the locations this was the overall worst. There was a spoon used to cook drugs left in the room. There was no refrigerator, no coffee maker, no cups. The breakfast buffett had the least amount of items available in any buffet I've seen. And, on top of all this it had the highest room rate of all the motels I stayed in during this trip. I would never re-book this location.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Lawrence

No le gustó: Limpieza
The place was very run down, it smelled and they didn't have breakfast as advertised. The evening shift staff was friendly at least
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Yedidia

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Will, el 2 may. 2024
Thank you for your 5 star review.

4/10 Malo

Peyton

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Blood stains on the floor. Unfriendly and awkward staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Will, el 2 may. 2024
Thank you for your review. The stain in the carpet is from hair dye. We are working on getting it removed or replace.

4/10 Malo

Louisette

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Will, el 2 may. 2024
Thank you

2/10 Terrible

Denny, Bronx

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The posting on your website said that the location had breakfast but the only thing the give was granola bars and coffee. The location didn’t look good and it looked unsafe. Also the morning from desk attendant was very rude.
Se hospedó 2 noches en abril de 2024
Respuesta de Howard Johnson , el 15 abr. 2024
Thank you for your feedback. We do apologize for not meeting your standards with the Breakfast. We hope you do give us a chance in the Future when in the area

10/10 Excelente

Krystal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
quiet and efficient
Se hospedó 1 noche en abril de 2024
Respuesta de Howard Johnson , el 15 abr. 2024
Thank you for your feedback we do hope you stay with us again when in the area

2/10 Terrible

Lhawang, Beacon

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No hot water ...
Se hospedó 1 noche en abril de 2024
Respuesta de Howard Johnson , el 15 abr. 2024
Thank you for your feedback we do apologize for any inconvenience caused by during your stay with there being no hot water. We do hope you give us a chance when in the area

4/10 Malo

Joseph

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Benny , el 13 abr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Malo

Raymond

No le gustó: Condiciones de la propiedad
Definitely needs to be updated in the bathroom, and tv limited channels and poor quality-very fuzzy screen. Totally ripped up chair. No mirror. No fridge. No microwave. No coffee machine. Only 1 bath towel. And the hallways stunk. Would not stay again nor recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service, el 13 abr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Malo

pierre

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sur internet les photos sont pas mal , mais en réalité c' est une autre chanson, assez aprèune visite de la chambre il était impossible de coucher sur place.impossible de voir la chambre avant,,et aucun petit déjeuner cela vient de me coûter une chambre.trouver autre hôtel près de celui ci.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Service, el 13 abr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Malo

vanessa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Place was clean and smelled good but no elevator to get from first floor to second floor so if you have a lot of bags then you have to carry them up 2 flight of stairs
Se hospedó 3 noches en marzo de 2024
Respuesta de Benny , el 13 abr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Malo

Debbie

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Surprised there was no fridge or microwave, and just nut bar for breakfast, seriously was disappointing for a HJ
Se hospedó 1 noche en marzo de 2024
Respuesta de Benny , el 2 abr. 2024
Thank you for your feedback we do appreciate it we do apologize for not meeting your standards with the breakfast . I do hope you give us a chance in the future

2/10 Terrible

jeff

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place should be condemned. Whole building smells like mold and smoke. We did not stay. We walked into the room and took a quick look. Carpet had rips and a large stain that looked like blood. Chair was all tattered. Bathroom has loose tiles and caulk falling off. Doors were heavy metal, like a jail cell. The whole place was smelly, dirty and felt like a horror movie. I've stayed in plenty of lackluster hotels, but I've never walked out before this. Worst part was the manager at the desk guaranteed me a refund. Said she would handle it and I didn't need to contact Expedia. She never did. And Expedia refused to offer a voucher. Awful experience all around.
Se hospedó 2 noches en marzo de 2024
Respuesta de Benny , el 2 abr. 2024
Thank you for your feedback we do apologize for not meeting your standards with the room. We are renovating our rooms to give guest a memorable experience. Your reservation was booked through a third party and it was pre paid non refundable. I do apologize for the inconvenience

10/10 Excelente

Ernest

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is spacious and comfortable rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Benny , el 16 mar. 2024
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 Excelente

Shenaya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Benny , el 8 mar. 2024
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Benny , el 24 feb. 2024
Thank you for your review we do apologize for not meeting your expectations we do hope you stay with us again when in the city

8/10 Bueno

charles

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
Se hospedó 1 noche en febrero de 2024
Respuesta de Benny , el 20 feb. 2024
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 Terrible

Peter

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Benny , el 16 feb. 2024
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 Excelente

Marcus

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff up to date rooms
Se hospedó 2 noches en febrero de 2024
Respuesta de Benny , el 13 feb. 2024
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

4/10 Malo

Jimmy

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
It says lunch included but we were allowed a soft bar, that’s all! nor coffee!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Benny , el 13 feb. 2024
Thank you for your feedback we are do apologize for the breakfast not meeting your standards. We do hope you give us another chance when in the area

10/10 Excelente

Helmont

Viaje familiar
Le gustó: Servicio y personal
Not up to date and a funky smell
Se hospedó 1 noche en febrero de 2024
Respuesta de Benny , el 4 feb. 2024
Thank you for your review we will share your comments wirth housekeeping to improve our services.

10/10 Excelente

Nayely

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Benny , el 26 ene. 2024
Thank you for your feeddback we really do appreciate it we hope you do stay with us again when in the area

4/10 Malo

Michael

No le gustó: Condiciones de la propiedad
Hotels.com Let Me Down
The worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
Se hospedó 1 noche en enero de 2024
Respuesta de Benny , el 21 ene. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Mohamed

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de Benny , el 21 ene. 2024
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 Malo

Charles

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
Se hospedó 1 noche en enero de 2024
Respuesta de Benny , el 11 ene. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 Bueno

Tracy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Benny , el 11 ene. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.