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Opiniones de Donnington Valley Hotel and Spa

4 out of 5
Donnington Valley Hotel and Spa
Old Oxford Road, Donnington, Newbury, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 230 de 493 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 162 de 493 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 493 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 493 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 493 opiniones" "

8.8/10

Limpieza

8.4/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estupendo hotel y personal
El Hotel es una auténtica maravilla!!! Lo primero que me sorprendió positivamente fue la atención recibida en recepción por los dos chicos que había (un chico español, Manuel, y otro chico inglés que no recuerdo su nombre). La habitación muy bonita, limpia y ordenada con salida directa al jardín. Y además pude disfrutar de la piscina, el spa, la terraza exterior y el gimnasio. Súper súper!!! Muchas gracias!!! Para repetir mil veces
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Iain

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facilities, very nice!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Sue

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel is in a good position, easy access to major roads, yet set in lovely countryside. Rooms were spacious and clean, comfortable beds. However, the cost of our room did not match quality of service provided and our stay was mared by patronising, brusque and dismissive communication by some members of the team.
Se hospedó 1 noche en abril de 2024
Respuesta de DVH Guest Services , el 23 abr. 2024
Dear Sue Thank you for your feedback. We are so glad that you enjoyed your room and everything that Donnington Valley have to offer. We appreciate this feedback in order to maintain our expected standard of service. Kind Regards

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
EXCELLENT BAR AND SERVICE WAS GOOD. bREAKFAST VERY NICE
Se hospedó 2 noches en marzo de 2024
Respuesta de DVH Guest Services, el 22 abr. 2024
Dear JohnThank you so much for your feedback we hope to look forward to welcoming you back againKind Regards

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Business stay
Comfortable bed. Great shower. Awful internet connection.
Se hospedó 2 noches en febrero de 2024
Respuesta de DVH Guest Services, el 22 abr. 2024
thank you for taking the time to write your feedback.We are pleased to read your comments on both the bed and shower.We do apologise if on this occasion you had difficulty with the internet connection, I do hope this will not be the case on a future stay.Kind regards

10/10 Excelente

Gillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were made to feel extremely welcome.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Barbara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Terrible food
Room and staff were good but the restaurant has changed the menu to what looks like a pub menu. What they have, isn't cooked particularly well either. Scampi on the first night was overcooked and rock hard on the coating. Second night, the sausages were swimming in a disgusting concentrated sauce that was supposed to be onion gravy. Far too much of it. There was also a group of about 10 men on a table that were so loud, no one else in the restaurant could hold a conversation. Staff only asked them to be quiet, when people complained. Not the sort of dining experience I would expect from a supposedly 4 star hotel. The breakfast was also poor. Very tired looking selection with poor choices. Het with the times and cook to order and get rid of the chaffing dishes!! Glad I hadn't brought any business associates here to eat on my recommendation, I would have been embarrassed!!!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Keith

Se hospedó 1 noche en enero de 2024
Respuesta de DVH Guest Services, el 22 abr. 2024
Thank you so much for taking the time to mark 5 out of 5We very much appreciate this feedback and hope we can welcome you back againKind Regards

10/10 Excelente

Sharon

Viaje en pareja
Le gustó: Servicios
A wonderful hotel with a superb spa and beauty salon . The bar and restaurant are are both very spacious and the food is good ! The breakfast is excellent !
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rena

Viaje en grupo
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Edward

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Shower didn’t work in a room that was £191 a night including breakfast. Staff didn’t appear to care when it was reported. WiFi was non existent in the room, with staff reporting “that’s just the way it is”. The food was excellent though
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like the spa facilities
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Derek

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Molly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

John

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good modern hotel, clean and quiet, very good service and comfortable bedroom.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

trevor

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Thomas

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buyer Beware
Really liked the place but it let itself down in the details. My daughter had milk split over her at breakfast by a staff member, waiter apologised and then disappeared. No one came to clear up the milk nor sort out my daughter's milk covered clothes. I went to explain at the front desk and asked for help as we were travelling for a few days "there's a DIY laundry in town...." Really! We had 5 treatments and they billed us for 10, luckily my son had smelt a rat and picked them up on it when we checked out, nearly £300 over charge removed... None of this leave a good taste which is a shame as the facilities are good, clean and the pool staff are very helpful. Would be nervous to go back as I just want to relax and trust the people who are looking after us.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Nikky

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lovely stay.
My husband and I have just come back from a long weekend here. We used to visit every year before Covid so this was our first time back again. It didn’t disappoint. The staff are so friendly and helpful. We loved using the gym and spa facilities. The only reason I rated it 4* was that the hotel looked a little tired. Other than that we will be back. Thank you.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A quiet and pleasant stay
Check-in was easy and polite, but we had to call down to ask for a second robe (only one in the room) and were told there weren't any more as they had two weddings in. The Executive Double room was very spacious with a pleasant view, but it was a little tired and could do with a refresh. Despite how busy the hotel was, our stay was quiet and pleasant.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Samuel

Viaje en grupo
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Richard

Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Peter

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Great hotel although looking a bit tired now!
I have stayed at this hotel many times as it has an excellent Spa/Pool facility and is one of the best hotels in the area. But hotel is looking very tired now. Rooms seem dated and dark, mattresses was gone, and general cleanliness around the hotel could do with improvement. The changing rooms and showers in spa area could do with a good regular clean and scrub during the days. I felt that the £25 per hour late check out was a bit extortionate especially as other lesser hotels can give you and an hour or two complimentary subject to availability.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Carol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful suite with everything you could have wished for! Helped to make our Ruby anniversary very special
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Debbie

Viaje de negocios
Le gustó: Servicios
Excellent service. Comfortable rooms. Clean. Good attention to detail.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Janet

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved the pool and jacuzzi area. This was the main reason for staying. Also the area by the pol where you could buy food including breakfast. Coffee was delicious. Had a great room overlooking golf course
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel Lovely time
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Devia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dust all over towel rails. Poor toilet flush system. Dirty remote control. Dead insects on the floor. Poor cleaniless in general. Rest of property such as bar area, breakfast and spa were clean. Agreed to do the eco room cleaning however did not get extra toiletries or towels and did not get the free bottle of wine at the end either. Poor service.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Raymond

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Andrew

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Winny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice little break
The room was spacious and comfortable with patio doors straight to gardens made it easier for our dog to go out. The facility in the hotel was excellent, foods in the restaurant was great except the breakfast, not so good..sorry 😞 Spa & steam room was good but soooo busy as open for public members too.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Christi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel. Expensive drinks
This is a very nice hotel. The rooms are I do need to say, a little tired, and the drinks are an extortionate price. I attended a lovely wedding and the hotel staff were very attentice
Se hospedó 1 noche en junio de 2023

4/10 Malo

Khalif

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Staff can be rude and very judgemental. Felt somewhat discriminated against because i am a young man of colour. Found my self offended way too many times. The actual hotel and Facilities were brilliant. Some of the staff can be very rude and intrusive. Amazing Spar and gym staff, also compliments to the Chef!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Mel

Se hospedó 1 noche en junio de 2023

10/10 Excelente

struan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fabulous place, and a fun walk to the castle through the forest.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Candice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An enjoyable weekend celebrating our anniversary. Staff were very accommodating.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Alan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found our suite very comfortable, staff very helpful and a welcoming and pleasant ambience generally.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Mark

Se hospedó 2 noches en abril de 2023

10/10 Excelente

Aaron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely setting, went for a fab wedding in Post Barn nearby - but it was the staff that made the difference - they honestly couldn't have been any more helpful, even offering to lay on a big golf buggy to get us to the wedding venue on an unexpectedly cold evening - which kicked the night off in hilarious fashion.
Se hospedó 1 noche en abril de 2023

4/10 Malo

Julie

Viaje en pareja
Le gustó: Limpieza
We had high expectations and that's probably where we went wrong. The staff on reception who greeted us were very miserable even though we'd driven for miles to get there. The man who checked us out though was pleasant. On the plus side the bed was extremely comfortable and the main living area was clean. Downside: The bath had hairs stuck in the plug, and the toilet footstool really needed a scrub. We weren't able to watch TV as there was no signal. We also couldn't use the internet in the room as the connection was so bad. We had booked in for dinner at 6.15pm but when we arrived they had no booking for us. Luckily the lady who looked after us was just lovely and if it wasn't for her I would have cried. My chicken dinner was dry and the carrots looked like they were bulk purchased frozen. We then decided to retire to the bar for a cocktail. We were told that there were no cocktails that evening due to no "shaker"! We ordered regular drinks. Half an hour later we saw the bar making cocktails! I asked the bar person ..are you making cocktails now, he said not for you.. I said who are those cocktails for and he replied for our VIP guests! I said would you not agree that every guest is VIP he then got embarrassed but still never made us a cocktail! What an insult! Shall never go back.
Se hospedó 1 noche en marzo de 2023
Respuesta de DVH Guest Services, el 6 may. 2024
Dear Julie We are so sorry to hear you will not be returning after staying with us in May 2023.We were not made aware of any problems experienced last year during your stay.Apologise that our usual high standards maintained in all areas were not met on this occasion.